PayPal Reviews - www.paypal.com

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Latest Reviews

★☆☆☆☆

“PayPal are not to be trusted. Ask yourself why they...”

Written on: 10/11/2019 by dogso (1 review written)

PayPal are not to be trusted. Ask yourself why they removed themselves out of UK jurisdiction to trade from Luxembourg? The answer is their strategy is they take in an instant but are loath to pass on what is owed to customers; they can take weeks or months to settle what's owed, sometimes they take your money permanently; don't take my word for it - it's all out their on the WWW - pages and pages of complaints about this very dodgy outfit… Read Full Review

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★☆☆☆☆

“Zero payment protection. Unsafe method of payment.”

Written on: 21/04/2019 by shass (16 reviews written)

Their claim that using Paypal is a safe trusted way to pay is a joke. Purchased an item on Ebay that was faulty. Because it was from China and took so long to arrive, it had gone past Ebay's so called seller protection scheme. They said claim through PayPal (who it turns out work hand in glove with Ebay. Opened a case with Pay pal, waited... no communication at all. They closed the case without any notification.. just marked closed in sellers favour. THERE IS NO PROTECTION WITH PAYPAL. A… Read Full Review

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★☆☆☆☆

“Avoid like a plague! They are holding the funds...”

Written on: 09/04/2019 by Truskaw77 (1 review written)

Avoid like a plague! They are holding the funds without any sensible reason and can't even give explanation why - they are holding the funds for DELIVERED order and charging absolutely scandalous fees !!!!! Don't use this company ever - I would rather do not sell items than go via Paypal… Read Full Review

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★☆☆☆☆

“PAYPAL REFUSES TO CLOSE ACCOUNTS”

Written on: 29/03/2019 by Grady462 (1 review written)

* I have had a bad experience getting a refund for a product that came out of China and then returned back to the address that was listed on the package. I even kept the return receipt and PayPals Resolution Dept. came back in the favor of the Seller twice before refunding me after a third investigation in which I still supplied the tracking number for my return of product back to the sellers address on the package which said, "Returns to this address" which was an address in the United States… Read Full Review

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★☆☆☆☆

“Pay a fee but not covered by sellers protection £650...”

Written on: 04/07/2018 by Jane8988 (1 review written)

Be careful when using Paypal. I have used them for over 10 years and paid thousands in sellers fees. However, I sold a phone to someone and paid my fee to cover me on sellers protection insurance, to then find the buyer told their bank they never received the phone and the money was taken straight out of my account without any time for me to prove the phone was delivered and signed for. I have since had multiple fights with them where I received automated responses saying I wasn't covered by… Read Full Review

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★☆☆☆☆

“Stay well away from paypal, they are involved in all...”

Written on: 16/06/2018 by 56Briggs (1 review written)

Stay well away from paypal, they are involved in all sorts of criminal activity and will never help you if you are ripped off. Of course they are conected to EBAY (spit) who also nuture criminals on a huge scale. We sold a music player, perfect condition when suddenly the buyer did the usual and filed a dispute saying"its not working" utter BS. Anyway they sided with this crim and we lost money. Be wise and dont let these fools handle any of your hard earned money… Read Full Review

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★☆☆☆☆

“Utterly Scandalous”

Written on: 28/05/2018 by MekhiSharpe (1 review written)

This company is an absolute joke - scandalous exchange rates and horrific charges on receiving money in other currencies from abroad. Be very careful if you attempt to do anything other than use it for very simple buying/selling on eBay. Impossible to get any response from them and impossible to actually speak to someone at the company. Furious that this is 2018 and still consumers are having to put up with this form of monopolised rubbish. They've got you over a barrel if you use eBay and… Read Full Review

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Archertuttle's Comment

Written on: 21/03/2019

Paypal are your typical "disruptive internet phenomena."
Their approach to business culture is entitled and are quite happy to set themselves up as being above the law and unaccountable.

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★☆☆☆☆

“I was advised 3 months' after a paypal transaction...”

Written on: 08/05/2018 by Larson460 (1 review written)

I was advised 3 months' after a paypal transaction that the buyer's account was used without their permission, they set up an appeal and won! How can I be held accountable for their security breach and I have also lost the item I sent in good faith. A total sham and paypal have no clue in this scenario always finding in the buyers favour.....rubbish!… Read Full Review

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★★★☆☆

“helped me out massively”

Written on: 02/02/2018 by Harris-Altbx13 (1 review written)

i had an issue with a payment for a product that didnt arrive as described - after months of complaining i finally spoke with a man who refunded me my money and also gave me some advice on where to get the product fixed… Read Full Review

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★★★★★

“First class service which we have used for years.”

Written on: 07/12/2017

 We use both Paypal and Shopify. Paypal has been trouble free for all the years we have used it and I particularly like the new cash advance system again is easy to apply and swiftly dealt with. Great service overall which we would recommend… Read Full Review

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★☆☆☆☆

“Phishing Emails”

Written on: 27/10/2017 by Headuc449 (1 review written)

I have been getting phishing emails related to Paypal for several weeks. The emails have been forwarded to paypal.co.uk and acknowledged. Yet there hasn't appeared to be any action to supress the emails. Very disappointing respends from a financial service to a fraudulent act… Read Full Review

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Archertuttle's Comment

Written on: 21/03/2019

It's not Paypal sending the emails. They don't know whose sending them.

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★☆☆☆☆

“Paypal give opportunity for online crime”

Written on: 13/10/2017 by 1989Spence (1 review written)

I do not recommend Paypal based my experiences. Paypal give opportunity for online crime as their buyer protection don't cover certain area. I purchased a CV service online I wasn't sure it's a scam. The supplier asked for paying his service in advance. I paid £100.00 for it. However, he didn't provide services which he told me. Whenever, you call him he never replied you. I have to claim my money back via Paypal, but Paypal told me their buyer protection policy doesn't cover this area. I lost… Read Full Review

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★☆☆☆☆

“Very Poor service ”

Written on: 07/10/2017 by SullivanCole (1 review written)

Had a problem login in after changing my details I didn't feel safe on online as I never got a email confirming my changes. Also had to pay to phone them up NOT AT ALL HELPFUL the line keep breaking up not sure if this was done on purpose to keep me on the line. Have given up with them. I don't trust PAY PAL. They where good serval years ago they don't really care about there customers to me… Read Full Review

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★☆☆☆☆

“Paypal should be stopped from trading in the U.K. ”

Written on: 22/04/2017 by nqSaunders375 (1 review written)

it became necessary to make a claim from Paypal for goods purchased from an ebay trader which arrived previously stripped of major components. I opened a case with Paypal and was told to return the items. This was agreed. The seller however had NOT registered their address and Paypal were notified of this at the time of opening the claim. I left it a couple of days for the seller to update their user information but I then found when trying to log back into paypal that my email and password… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 23/12/2016 by Mckenzie165 (1 review written)

Shocking experience . Hold onto refunds for weeks . Senior management arrogant and rude . Use the excuse of a technical error to hold back refunds from retailers for weeks , I had a refund of £169 pending for over 8 weeks despite complaining over 5 times . Feel sorry for frontline customer service agents who are very apologetic and polite but their hands are tied and have to escalate to management who have zero customer service skills . I eventually got money back and tried to close my account… Read Full Review

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★☆☆☆☆

“Get a credit card instead. Gives you better buyer...”

Written on: 16/12/2016 by JaylenReynolds1969 (1 review written)

I regret not reviewing review centre before buying through PayPal. They give the impression your money will be safe when buying through them - what a bunch of lies. I bought some furniture from ACHICA and paid through PayPal. I only received the table base and sofa top (no legs). When I didn't receive a response from the seller I filed a claim. PayPal offered a refund providing I sent back the furniture and pay the shipping! When I refused stating this is not fair they just stated they can't… Read Full Review

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★☆☆☆☆

“Kept £600 for 21 days and charged me £25 ”

Written on: 04/12/2016 by Saffy1964 (1 review written)

Received a payment through eBay. The buyer collected the goods and wrote a positive review. But Paypal refuse to release the £637 for another 3 weeks! And are charging me £25 commission. Impossible to get a sensible answer from Paypal customer service. Emails are replied to with an automated response, and I spent 30 minutes waiting on the phone to talk to someone. I'll be closing my Paypal account as soon as I get the cleared funds Dreadful!!!… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 30/11/2016 by 468Hopper (1 review written)

I received an email about a recurring payment through paypal that I NEVER agreed to. When I challenged the payment through paypal they brushed me off saying I must have agreed to it and wouldn't be able to provide protection for me and/or refund the monies to me. There was no email sent out to confirm this alleged "recurring" payment and the customer service was so poor that I hope to God they change their procedures to avoid other customers suffering a wrongful debit such as I have. I used… Read Full Review

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★☆☆☆☆

“Beware charge back rip off”

Written on: 22/07/2016 by jdh2310 (1 review written)

I sold a garage door on Ebay £30 the guy who bought it paid by Paypal no prob there. A few weeks later I received a charge back notification from PP also the buyer contacted me to say that he had probs with his bank and they were requesting the charge back. He,the buyer, brought me £30 in cash because PP had taken the £30 from my PP account, fair enough so far, BUT then the b------ds took £14 from my account to cover the admin cost of the charge back. PS Initially they asked me for… Read Full Review

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★☆☆☆☆

“Pay pal allowed someone to take 100 of us and then...”

Written on: 02/04/2016 by 21Ruiz (1 review written)

Pay pal allowed someone to take 100 of us and then refund them!! We provided evidence hours of phone calls to pay pal with rude unhelpful staff!!! Never sell q car and take payment with pay pal you will be ripped off and no help from pay pal who help people rip you off!!! Shame on you pay pal ...!!!… Read Full Review

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Cathmark1's Comment

Written on: 14/12/2016

PayPal also let someone take money from us via ebay!

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