Puerto Plata, Riu Mambo Reviews

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Latest Reviews

“My girlfriend and i have just returned from a...”


written by on 04/05/2009

My girlfriend and i have just returned from a wonderful two weeks at the Riu Mambo, Puerto Plata.

My girlfriend is 5 months pregnant so we was a bit sceptical especially after a few people said we were very brave to be going to DR.

But we can honestly not find a single fault with the hotel, food or entertainment.

The hotel is spotlessly clean, with rooms being cleaned daily, and the staff throughout are without doubt the most cheerful that i have ever met!!

Food was great, with plenty of variety of breakfast, lunch, dinner and fresh fruit.

The entertainment was great and lively, although we never joined in the activities they were still fun to watch and prepare for plenty of staff dancing and plenty of 'RIU' songs!!! (well one repeated over! lol)

We prefered to stay quiet and just relax around the pool and beach and you are not pestered or pressured to join in anything should you not wish too.

The hotel is situated straight onto the beach which has plenty of sunbeds and activities, canoeing, wind-surfing, scuba, volleyball, football and basketball (And all inclusive, which is great!)

We had a great time and have nothing but great things to say about Riu Mambo and the staff!

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“Riu Mambo is an excellent well run resort, spotlessly...”


written by gmthowells on 20/04/2009

Riu Mambo is an excellent well run resort, spotlessly clean, very good (for All Inclusive) food, staff helpful and friendly at all times. This was our second visit (09-23 March) our first being in November 2008. No surprises, hotel as we expected, although weather not as hot as we had expected. Large light room with air conditioning and ceiling fan, cleaned spotlessly each day, fridge with soft drinks, water and beer refilled every other day. Also four x 1 litre optics in room which are also replaced every other day if required (don't know who could get through that amount of liquor in such a short time - we didn't use them at all during our stay, always had sufficient at the bar before retiring.) Rooms in small blocks dotted around the grounds with pleasant grassy areas and flower beds between them.

All public areas and gardens also kept spotlessly clean, as were the pools (water quality checked every couple of hours each day). Maids outside restaurant and all public toilets throughout the day and evening with antiseptic hand wash to ensure guests had high standard of hygeine
Restaurant food very good - bit repetitive by end of second week but always found something to eat (we are not very adventurous with food, so no fault on the hotel there.) Drinks (both soft and alcoholic) available throughout the day.

Nice walks along the beach and through the other Riu Hotels (we think the Mambo definitely the prettiest!)

Animation team always ready to chat for a few minutes, even though we did not join in their fun and games.

Trips organised through Thomas Cook rep. excellent, well organised and lovely people.

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“This resort is by English standards a 4 star resort. ”


written by Sarah229 on 19/07/2006

This resort is by English standards a 4 star resort.

There are 3 hotels in one large resort and they are side by side. The Mambo, The Merengue (in the middle) and The Bachata.
Guests can use facilities at all 3, except for dinner which must be taken in your own hotel.

The animation team are fantastic and the RIU song that they sing regularly is very catchy... I now have it on CD in my car. How sad!
They will however leave you alone if you don't want to join in, they are not pushy.

The Mambo beach is best for swimming but guests can walk the length of the resort and use the other beaches, they all run into one anyway.

The Mambo pools are clean and very pretty, with plenty of shade, but we preferred the beach. The mambo is the only hotel with a beach bar, although it only stocks beer and rum. If you want a cocktail you only have to walk a short way to the bar in the poolside restaurant.

The variety of food is amazing and the quality is very good too, you could easily come home a stone heavier!
You can book the poolside restaurant in the evenings as they split it into two, one side being Mediterranean, and the other side a steak restaurant. You are waited on by the waiters and the ambiance is lovely with the pool all lit up and candles on the tables. The menu is however slightly limited, although they did cater for my children by cooking them plain steak and chips as a special request.
If you want a lot of variety, eat in the main restaurant.

The accommodation was clean and well maintained. We had a problem with a dripping tap that it took them about 4 days to fix, but that wasn't through lack of trying!
I left a tip for the maid on many days, but this is not expected and certainly doesn't affect the standards of cleanliness in your room.
Every room had a rum bar and a fridge with beer, cokes, and water etc... all included. They never allow the rum to run dry.
There is air conditioning and a fan in all rooms.
We had requested a pool view on the upper floor, but didn't get that when we arrived.
My husband went to reception and the manager took us to another room to see if we preferred it, apologising for not honouring our request. We moved straight away, and our new room was everything we wanted.
I even heard of a family who were not getting any sleep because one of their party kept them awake snoring!
The staff at reception moved them into one of the larger suites, at no extra charge..

The grounds are well maintained and stunning. The groundsmen work very hard keeping it all neat and tidy.

This is a tropical island so take precautions for mosquito bites and some Imodium just in case of a tummy upset.
All their fruit is washed in bottled water, and ice is bottled water too, they are very stringent with hygiene and all areas are very clean.

The evening entertainment was typically Dominican. We have stayed at other 4 star resorts in the DR before, and this entertainment was much the same.
Expect a Michael Jackson night, and a Grease night along with the usual audience participation evenings.
We rotated between the 3 hotels just for a change for the entertainment, and often caught the same show twice, but we didn't mind.
Just chill out and enjoy the atmosphere.

There is a nightclub between the Mambo and Merengue which was like a fridge inside, but very lively none the less.

There is a step aerobics class every evening and also pool and beach aerobics daily.
The animation team organise regular volleyball, football and other activities.
There is a gym in the centre of the resort in an area called Caribbean Street which also has some shops, and a street party every week.

The resort was pretty busy while we were there over Easter.
Unfortunately many people were putting towels out early in the mornings around the pool, which was rather infuriating.
The Germans have a reputation for doing this and certainly seemed to live up to their reputation, as there were many Germans there the second week. Hence our departure to the beach where there was a wider choice of places to sit and plenty of shade.

There is a kids club in each hotel, and this seemed to be popular with the little ones.
My children who are 10 and 12 years made friends with other children and I felt totally at ease with letting them roam around, as there is good security in this resort.
One word of warning though, the actual beach itself appears to be public. On Easter Sunday allot of Dominicans came to the beach, but stayed on the beach itself and didn't venture further back where the sunbeds and palm trees are.
One Dominican man pulled a sunbed out and sat on it, and the security staff very quickly told him off. An argument ensued, (which was fascinating to watch), and then more security guards were called and two arrived carrying guns!
The women in the Dominican party got quite agitated, and I thought things were going to get nasty, but in true Dominican style the security guards ended up laughing and joking with the offending party and patting each other and hugging.
The security guards sat there for the rest of the evening and into the night, with one sitting on a chair one side of the small river that separates the Mambo from the outside of the resort, with a gun on his lap, all the while talking to one of the Dominicans who had seated himself on the other side of the river!
I had to laugh.

Now for the bad press regarding the tummy bug that seems to have been reoccuring at regular intervals at all 3 hotels.
I can honestly say that I saw nothing to give me any clue as to what may be causing it.
We had no problems at all while we were there and heard of nobody else who was ill.
There are always maids on duty outside the public toilets who spray your hands with sanitizer when you leave the bathroom, and also before you enter the restaurants.
I can only think that some people may have refused the sanitizer, or didn't wash their hands after using the loos and then caught the bug from the handles in the bathrooms.
I really think, that if you are going to an underdeveloped tropical country like the DR, that it is up to the individual to reduce their risk of getting sick by being stringent with hand hygiene, and not drinking any water other than bottled water. The resort certainly encourages this, and I truly pity them for the bad press they have received as a result of the illness.
They work so hard, and this resort certainly knocked spots off the other two hotels we had stayed at in recent years.... The Sirenis Cocotel Beach and The LTI Sol de Plata.

I would expect Thompsons and other tour operators who sell holidays at this resort to be honest and open with new customers about the illness that has been there. I am not hearing that this has been the case though!
Customers who are worried should have the option to cancel or change their holiday and also be in receipt of all the true facts!
Maybe it would be wise to close the resort for a week or two to eradicate this bug entirely?

Having said all that I would recommend the Mambo, just be sure to be careful and wash your hands as much as possible and take sensible precautions.
We would return at the drop of a hat! :-)

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