Superbreaks Reviews - www.superbreak.com

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Latest Reviews

★☆☆☆☆

“Avoid Superbreak at all costs!”

Written on: 11/12/2017

Please read this review and avoid SuperBreak for any planned trips. I booked with this company 7 months in advance of my planned trip so everything could be arranged early, to avoid disappointment. The trip was a special celebration, was important to me and included rail travel instead of flights, for something different. We were very specific about requirements and SuperBreak completely failed to deliver this remit. A special trip was completely ruined before it even started due to… Read Full Review

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★☆☆☆☆

“How to waste a well intentioned gift”

Written on: 29/11/2017 by Delaney256 (1 review written)

Superbreak needs renaming Superconbreak. Only eleven hotels to choose from throughout Britain and only couple within feasible travelling distance for duration of one night only in Midlands. Had to be booked on certain nights only and two weeks in advance and were always fully booked on dates we were able to go, as my husband has been undergoing operations and treatment for cancer all year, and to extend costs £20. Impossible to speak to anyone directly about problems booking. One hotel in… Read Full Review

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★☆☆☆☆

“You rely on these websites to provide you with good...”

Written on: 18/11/2017 by Alysha222 (1 review written)

You rely on these websites to provide you with good value for money and it is cheaper to book your packages separately. Disgusted in the fact that they label their packages as ‘special offers’ when you go on the official websites for the hotels and excursions and they are cheaper there. I will not be using this site again and I suggest no one else does either… Read Full Review

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★☆☆☆☆

“2x the price of booking direct”

Written on: 06/05/2017 by 484Schroeder (1 review written)

No value provided whatsoever. For package deals, they attempt to get away with non-itemised billing to try to hide their extreme markups. The 100% Non-refundable policy you'll notice on their website's hotel listings is clearly their policy, not the hotels'. Book your two-day and three-day breaks DIRECT. Use SB and other sites like it to search for specific hotels but be wary of booking anything through them. The hotel will often give you a much better room rate and perks – and they're much… Read Full Review

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★☆☆☆☆

“Refers to Welcombe Hotel, Stratford Upon Avon.”

Written on: 30/01/2017

Have since made written omplaints about the service in my booking and stay at the Hallmark Welcombe hotel, Stratford Upon Avon, between Friday 20th January 2017 to Sunday 22nd January 2017. 1. Despite my clear written booking request for there to be a twin bedded room we were given a room with a double bed. 2. When I queried the incorrect double bed room with the hotel reception, I was immediately told that they had got my booking down as a double room before verifying the original booking… Read Full Review

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★★★★★

“great value deals ”

Written on: 15/01/2017 by marshes (2 reviews written)

Booked several times with superbreaks, would highly recommended them to all. Fast and efficient service. Would certainly tell others to try one of the deals… Read Full Review

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★☆☆☆☆

“total rip off”

Written on: 07/01/2017 by Dulce18 (1 review written)

I booked a 3 night christmas break at mercure hotel inverness. I was quoted £290 this was for full board including christmas dinner. I thought it good value so i booked and paid in full. onarrival at the hotel i found the same break advertised in the hotel brochure for only £190 not happy at all. i will nerver ever recommond this site to any one… Read Full Review

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★☆☆☆☆

“Money making machine”

Written on: 16/09/2016 by KBriscoe (1 review written)

Bought theatre tickets and charged £62 for tickets with value of £39. Given wrong advice about location of seats completely ruining my 7yr olds birthday treat. Superbreaks response - blame travel agent and the mark up is fine 55% profit! … Read Full Review

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Superbreak's Response to KBriscoe's Review

Written on: 23/09/2016

Hi,

We're sorry to hear that you weren't happy with your theatre tickets, purchased through a travel agent. I can see that we have already responded to you regarding this issue via Facebook, but if you need any other assistance don't hesitate to get in touch again.

Thanks,

Sarah@SuperBreak

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★★★★☆

“Very good value, customer service not perfect”

Written on: 09/03/2016 by acidcat (2 reviews written)

I booked a short trip to Paris with Superbreak, without reading these review sites. Having read the review sites just prior to going - I was terrified about what might happen. This was in particular as I felt it was a very good deal (Eurostar plus 3 night stay was about £200 - Eurostar alone booking so late was £200). I'm pleased to report that the trip went very smoothly. The booking allowed us to check into Eurostar fine. The hotel which we stayed at was very good. The only slight flaw… Read Full Review

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Superbreak's Response to acidcat's Review

Written on: 11/03/2016

Hello,

Thanks for leaving your review.

We're glad you enjoyed your trip to Paris!

If you would like to email us we can look in to this for you. Without knowing your booking reference, I can only say that the majority of Eurostar fares are non amendable, which may have been the reason that we were unable to make this change for you.

Sarah@SuperBreak

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★★☆☆☆

“rail travellers beware”

Written on: 22/02/2016 by tramission (1 review written)

Just returned from weekend in London booked with Superbreaks which included first class rail travel.The return journey was delayed by more than one hour and the train operator advised passengers to reclaim 50% of the cost of tickets.Thats fine if you did not book with Superbreaks because with Superbreaks tickets you will not be entitled to the refund… Read Full Review

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Superbreak's Response to tramission's Review

Written on: 29/02/2016

We're sorry to hear you experienced a delay on your return train journey. Depending on the type of rail tickets booked, not all tickets are applicable for refunds on delays. We hope you enjoyed your weekend in London. Sarah@SuperBreak

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★★★★★

“Amsterdam break”

Written on: 20/02/2016

Would certainly recommend Superbreak, my husband and I booked a 2 night stay in Amsterdam, this included overnight on P & O ferries, coach transfers, hotel accomodation and a riverboat cruise down the canal. The location in Amsterdam was 6 stops from the central station in Artis directly opposite the zoo, the hotel was The Hampshire Lancaster. We chose to walk to the centre opposed to taking the tram, there was plenty to see on the way (Rembrant Square is beautiful at night - all lit up). The… Read Full Review

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Superbreak's Comment

Written on: 29/02/2016

Thank you for your kind comments. We're glad you enjoyed your short break to Amsterdam. Sarah@SuperBreak

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★☆☆☆☆

“cancellation”

Written on: 04/01/2016 by MckenzieBennett340 (1 review written)

i have just come out of hospital after a operation for cancer so i could not go tothe newyears eve trip to the hotel in hull i was discussed to here we couldnt get a refundi think in these circumstances its discusting never again will nor 1 of my family or friends will not ever book with superbreak… Read Full Review

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Superbreak's Comment

Written on: 29/02/2016

We're sorry to hear you were not satisfied with our customer service around your New Year's Eve trip. We'd like the opportunity to look in to this for you - if you email our Customer Relations department, a member of our team will get back to you. Sarah@SuperBreak

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★★★★★

“Excellent package”

Written on: 05/11/2015 by Fernandez1959 (1 review written)

We booked a two night hotel stay including breakfast on both days and an evening meal on the first night. The booking was easy and very efficient. We received confirmation and voucher within 24 hours. The break itself was excellent from start to finish. We have previously booked at another hotel through Groupon and there is no comparison between the two. With Groupon we were given a different menu with cheaper prices and less options unlike Superbreak where we received fantastic service at… Read Full Review

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Superbreak's Comment

Written on: 29/02/2016

We're really pleased to hear you enjoyed your short break. Thanks for your lovely feedback. Sarah@SuperBreak

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★★★★☆

“bruges break with 6 mad friends”

Written on: 10/07/2015 by wzSloan412 (1 review written)

went 27th june to Bruges .booking was easy ,hotel in Bruges ,{Ibis] spot on few mins walk into main square. spent 2 nites in Bruges expensive but worth it , wouldnt do bunks sleeping on ferry again ,niether of us could get up on top bunk ,would be better single fold up beds ,we had great time .looking forward to our next trip ,would not hesitate to book with Superbreak again… Read Full Review

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★☆☆☆☆

“Superbroke after Superbreak”

Written on: 12/02/2015 by Deeziner1 (5 reviews written)

Following a communication mix up I booked a railbreak on the wrong dates. As the break was two months away I called SB 12 hours later to amend from a Tuesday to a Thursday. After speaking to three customer service agents and the hotel, I did manage to change the hotel (the hotel helped immensely in this)but I was told the train tickets were non refundable. I subsequently found out I could have got cheaper tickets directly with National Rail in the first place. I have used Superbreak many times… Read Full Review

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★☆☆☆☆

“royal national hotel woburn st london”

Written on: 16/12/2014 by avs1234 (1 review written)

We stayed at royal national hotel in London on 12 December _14 December 2014 we woke up on Saturday morning to find the room door open when we checked £80 had been stolen from Our room while we were sleeping the manager just dismissed our complaint (saying it was our fault if we left door open) We couldn't have left door open because it was on a heavy spring and slammbed shut when we asked about security he said they don't come on till 1pm I asked about security cameras in corridors he… Read Full Review

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★☆☆☆☆

“Superbreak = Superheartbreak”

Written on: 06/12/2014 by biMadden376 (1 review written)

Booked a break originally through Thomson Travel Agent, Aberyswyth with Superbreak. I simply asked to see if i could change the dates of my break to Barcelona with them (2 months in advance of departing) to a later date next year, quite prepared to pay an amendment fee. Their reply was 'sorry it is not our policy on this holiday'.) £500 loss to me. Complete lack of empathy, or customer service, being any priority to the employee who i dealt with what so ever. Steer well clear at all costs!… Read Full Review

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★☆☆☆☆

“Super stress!”

Written on: 28/10/2014 by Ladyonholiday (1 review written)

I made a phone booking for a two-night Eurostar break in Paris for three of us, all adult women, four weeks in advance of travel dates. Warning bells should perhaps have rung when I received a confirmatory email with no reference to the Eurostar booking, but an amendment followed quickly. On paper, everything seemed to be in place. However, on the day, we arrived at St Pancras to discover we could not use the automated check-in; no Eurostar booking had been made. Heroic work on the phone by a… Read Full Review

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★☆☆☆☆

“Beware of superbreaks,”

Written on: 28/10/2014 by T14eal (1 review written)

I booked a special weekend away with my local travel agent, who deal with superbreaks. It was a 3 night break to lisbon in a 5* hotel. We arrived on thurs evening with all the paper work, booking voucher, CONFIRMATION, receipts,insurance, atol protection, etc,etc to be told by reception they had no booking for us and were completely full. Eventually we were sent up the road to another hotel for 1st night and booked into original hotel for fri and sat. All very stressful and upsetting. The hotel… Read Full Review

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★★★★★

“Wicked The Musical”

Written on: 11/09/2014 by Thebear3 (1 review written)

We had a fantastic evening at the Apollo Theatre Victoria being entertained by the cast of Wicked. A great musical with some subtle jokes and the two main characters (witches) had sensational voices. Would highly recommend to all including families. It does help if you do know the original story of the Wizard Of Oz… Read Full Review

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