Lacoste Reviews

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Latest Reviews

★☆☆☆☆

“Worst online retailer”

Written on: 12/07/2015 by oooooooosh (1 review written)

Needed several shoes for my wedding so went on the site, placed the order. I was made aware by customer services that only six pairs per order so I made 3 orders. The following day lacoste said they cancelled my orders. I made contact and was told its because I had more than one size. REALLY what a joke as I wasnt 100% certain of my size. I placed one final order as a result with all one size. I note to get 10% off order 3 items and need to spend £150 to qualify for free express delivery. 2… Read Full Review

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Oooooooosh's Response to oooooooosh's Review

Written on: 13/07/2015

Please also note returns need posting to France

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Oooooooosh's Response to oooooooosh's Review

Written on: 13/07/2015

As if things couldnt get worse they took £500 from my account yet no items will be dispatched. From speaking with a store who have no connections with the website it appears my sort of problem isnt uncommon.

I just hope people find my review prior to using the site. Id suggest choosing an alternative brand as speaking to customer services they will not send the items even though payment has been authorised.

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★☆☆☆☆

“Lacoste Worst customer service! Online shopping.”

Written on: 28/02/2015 by Murphyha168 (1 review written)

We made an online purchased from lacoste last November 28, 2014. We have waited for weeks but the product never came to us. So, we followed up with the seller and we were told that the product was already delivered to us. They said that the package was signed off by someone   However, we have no idea who this person was. As far as we were concerned we never received the package. The package may have been delivered to a wrong address or maybe the delivery man could have kept the package… Read Full Review

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★☆☆☆☆

“Don't order lacoste online!”

Written on: 23/02/2015 by crisby (1 review written)

Ordered December, not delivered. DHL admit they have lost it. Lacoste online have been obstructive throughout, even asked for photo ID before they would refund! (Why do they need photo ID to refund a card transaction??). Now DHL have told me Lacoste have made a claim on them - but I still haven't had a refund! Avoid this dreadful service, purchase only from a Lacoste store. (NB Lacoste online isn't actually Lacoste - they outsourced it. Only companies that don't care about customer… Read Full Review

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★☆☆☆☆

“Avoid at all costs - 0 stars if I could”

Written on: 06/01/2015 by littlejennyred (2 reviews written)

If you are wanting to buy Lacoste, do NOT buy from their website as there customer service is awful and you may not even get your purchase! I ordered a jumper at the end of November as a Christmas present, which never arrived. By mid December they couldn't track my parcel (after me calling twice and sending 2 emails) so offered to refund me. I am still waiting for my refund 3 weeks later. I have sent emails - which have been ignored, made phone calls and nobody seems to have a clue what's… Read Full Review

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★☆☆☆☆

“lacoste stay away”

Written on: 03/01/2015 by Thomas355 (1 review written)

I ordered from lacoste online from the official site. I ordered two items they said it was express delivery witch cost me nine pound ninety five pence 1 to 2 days delivery it took five days . lie one . When my order arrived only one of the items was there the other god knows!so I rang straight away to see what had happened they told me it must of been a packing error and they were sorry and would refund me and give a voucher code for compensation .After waiting three days without receiving any… Read Full Review

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Littlejennyred's Comment

Written on: 06/01/2015

I have had similar problems. Ordered a jumper, which never arrived. They couldn't track my parcel so offered to refund me. I am still waiting for my refund 3 weeks later. I have sent emails, made phone calls and nobody seems to have a clue what's happening or particularly care. The lady said the refund should have been processed 3 days ago...ii received an email telling me it had been processed 3 weeks ago! looks like I am on hold listening to their god awful music for another 20 minutes tomorrow to find out what is going on.

I would never buy anything from this company ever again. They are an absolute disgrace. Customer service... more like customer we don't care

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★☆☆☆☆

“Appalling way to treat customers.”

Written on: 24/12/2014

I ordered 2 pairs of Lacoste trainers at £127.00, received an e-mail confirming they were on their way. When they did not arrive, I rang and was told they were at our local Hermes delivery warehouse, but Hermes had been on strike.(Don't think so!) Still no link on the tracking details. Rang again and told goods were still in Belgium. Rang again to be told goods were part of a missing batch and an e-mail would be sent that day to start refund procedure. Did not happen. What I think of Lacoste… Read Full Review

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★☆☆☆☆

“Appaling Customer service”

Written on: 23/12/2014 by Jaylins309 (1 review written)

Purchased a product online, I wanted to return the item, after weeks of waiting nothing was resolved and management accepted responsibility for the delay and agreed they will get back to me with a resolution. This was 4 months ago and I've still not heard anything. I gave up, best to not waste time one chasing a business that does not appreciate its customers. … Read Full Review

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★★☆☆☆

“value for money ?”

Written on: 27/09/2014 by niRiley1969 (1 review written)

I believe Lacoste shirts are like champagne. Overrated, and OVERPRICED !!!… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 04/06/2014 by Nesamuoni (1 review written)

Worst service ever I had with shops on-line, I have returned items two months ago and still haven't received my money back... They just keep telling me what items have not been delivered to warehouse in France... Two months now.... Ridicules!!! I strongly not recommend to use shop on-line… Read Full Review

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★☆☆☆☆

“terrible quality slacks - buttons fell off immeidately...”

Written on: 28/03/2014 by DennisMcMahan276 (1 review written)

I purchased Lacoste slacks at the offcial Lacoste store. The buttons fell off after using just a few times (4 OUT OF THE 5 BUTTONS). Very expensive to replace. I contacted Lacoste by email a few timers and no response. This is the second bad Lacoste experience in past year and and the l;ast one. i will never buy a Lacoste product again. Lacoste used to be a great name many years ago. Now their products are terribly overpriced and they dont care at all about their customers. success has made… Read Full Review

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★★☆☆☆

“Not impressed with my shopping experience, but good...”

Written on: 13/07/2013 by AgueroDA (1 review written)

I placed an order with Lacoste which couldn't be filled. While this annoyed me, Lacoste offered me a promotional code after canceling my order. It turns out I had a short time period to use the code, which wasn't made clear to me (otherwise I'd have used it quickly). As such, the code expired. I contacted customer service and made the suggestion they advertise the duration of these codes, or at least try to not cancel orders which have been placed. That's good business practice. On another… Read Full Review

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★☆☆☆☆

“Dont bother if you want something quick”

Written on: 05/07/2013

Delivery from www.lacoste.com 3-5 days...actually means 7 and if you ring them on their premium rate number to find out anything about the delivery they will put the phone down after putting you on hold and costing you 5 pounds... they dont email and tell you the status of your delivery, the dont speak to you no the phone and they are lazy when it comes to deliveries... buy fred perry stuff instead its better and cheaper… Read Full Review

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★☆☆☆☆

“Never buy from Lacoste”

Written on: 13/03/2013

Lacoste are a disgraceful company and there products do not match to their price. There are no service standards set in this company and I recommend nobody to ever buy from them… Read Full Review

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★★☆☆☆

“What a lot of money”

Written on: 01/08/2012 by Russtow (7 reviews written)

No I like a brand a much as the next guy but I have to say that paying well over the odds for something does not make much sense to me? I have wanted a lacoste polo shirt for a long as I can remember but have always talked myself out of it because at up to £100 I can buy about 5 normal polo shirts from the likes of Top Man. This month however I got a bonus from work and thought I would take the plunge and treat myself to the "holy grain" of all things polo shirt. What a let down I was in… Read Full Review

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★☆☆☆☆

“Never shipped my order. Canceled without notification”

Written on: 23/07/2012 by caitk (1 review written)

I ordered two shirts from Lacoste's website. When I contacted customer service after 2 weeks of no contact and no shipment, they told me the voucher I used was invalid. No, I'm afraid it was not. It worked just fine at checkout and worked just fine when you sent me my receipt. However, now you've taken it back and decided not to send me my order. I have never ordered online from Lacoste, and because of this, I never will give this company any of my money. I can't believe it. They didn't even… Read Full Review

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★☆☆☆☆

“Cheaply Made Clothing That's Expensive”

Written on: 12/07/2012 by Corelilly (1 review written)

Lacoste promises quality, but is cheaply made. As others have noted, this is Gap quality clothing with an expensive price tag. Cheaply made clothing, that doesn't hold it's shape, should not cost a lot. The Lacoste emblem is not worth the $185.00 that my new dress cost!!!… Read Full Review

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★★★★★

“Quality polo's at bargain prices”

Written on: 26/09/2011

I am always amazed at how cheap Lacoste polo shirts are. I recently purchased a Comme de Garcons Play polo shirt in white at a cost of £140 and I am delighted with it at a good price, but to be able to buy a Lacoste polo shirt for only £65 is incredible when I think that they should be well over £100 each. The feel of a Lacoste polo is fantastic, they are so comfortable to wear. Lacoste do not have small, medium, large etc, they have numbers 3 to 9 so a large could be a 5 or a 6, so make… Read Full Review

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Jeffrey12345's Comment

Written on: 03/01/2015

You must work for lacoste!!!

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★★★★☆

“Well made Polo's and Knits are Lacoste's plus points....”

Written on: 30/08/2008

Well made Polo's and Knits are Lacoste's plus points. The 2 button placket polo's look the part but their 'sport' range of polo shirts are better quality. I've owned one for about 5 years and it still looks like new. The standard 2 button polo shirts are not quite as good in terms of quality but they look a lot better than the sport range of shirts… Read Full Review

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★★★★★

“I disagree entirely with some of the previous reviews!...”

Written on: 04/05/2006 by 313111 (1 review written)

I disagree entirely with some of the previous reviews! Lacoste is a very fashionable label!! If you compare things like Lacoste trainers to Nike trainers then they are a considerably cheaper item!! For example, a pair of Lacoste Cavendish shoes cost around £40-£45!! A Pair of Nike Air Max 90's Cost £85. Also, adults always complain how teenagers look so scruffy, and Lacoste make extremely smart polo shirts in variable styles and designs. You talk about how the crocodile label is stupid, and who… Read Full Review

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★☆☆☆☆

“Lacoste casual shirts are really not worth the money....”

Written on: 20/11/2005 by simonh102 (13 reviews written)

Lacoste casual shirts are really not worth the money. So many other brands offer so much more for so much less! I don't even know who thinks Lacoste is a real designer make anyway.

My advice would be to stick to Armani and Hugo Boss etc. You pay a little bit more, but I think you get a nicer design. The Lacoste stuff just looks like gap clothing with a crocodile logo on it. At least Armani and Boss look a little bit different… Read Full Review

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