Biovea Reviews - www.biovea.com

★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Biovea US took my money 169.32 USD”

Written on: 30/01/2020 by mbasil1980 (1 review written)

Biovea US took my money 169.32 USD This is their message of confirmation of my order at 17 January 2020 Order Notification -  Dear Mr. , Thank you for shopping with BIOVEA. We have received your order and it is currently being processed. They did not send the order In addition , they want me to pay the order again I cantacted them and they replied that they made ticket code to use it in any further communication Their US website can not be opened from USA citizens … Read Full Review

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★★☆☆☆

“Very poor customer service”

Written on: 29/01/2020 by NikoFernandez75 (1 review written)

I have used this company for a while without problems, though items take a long time to arrive. I have now realised that this is because they are sent from the states. This is not mentioned at all on their website. I recently had an item I needed to return, and that's when the problems started. They advertise their returns policy, but when you try and contact them, they just ignore you. I'm still waiting...... They have a phone number. Good luck trying to speak to anyone on that. I've also had… Read Full Review

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★☆☆☆☆

“Lots and lots of deceit.”

Written on: 20/12/2019

It was easy to make an order and the credential logos on their website fooled me. The Paypal button didn't work. The tracking number didn't work. The date of shipping was wrong. They ignored my request to cancel the order. The item arrived weeks late. The return policy makes it cost-prohibitive to return an order for a refund. Emails are ignored. I would tend to recommend avoiding this entity. … Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 21/10/2019 by Headachemajor (1 review written)

Warning! This is the worst company I’ve ever dealt with! It’s taken Biovea almost two Months to deliver my products. When I email them they basically answer in a rude way that I will get the items when I get them. I have ordered with them before and it was the same the same then. I will NEVER EVER buy anything from them again. I don’t know if they’re cheaper than other sites, but I much rather pay a bit more than having to deal with this company again… Read Full Review

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★☆☆☆☆

“Zero customer service ”

Written on: 16/10/2019 by SKR68 (1 review written)

Biovea is a joke and super unprofessional. They overcharge for their products and shipping. They have zero customer service. I have been waiting for 3+ days for them to get in touch with my to fix a simple issue. They have no phone number with which to contact them and an customer email address they promise to respond with “within 24 hours”. It’s been over 24 hours, multiple emails. This is completely unprofessional. Never ordering from them again… Read Full Review

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★★★★☆

“Easy to use with a great range of products”

Written on: 07/08/2018 by whalemonster (1 review written)

Biovea has a comprehensive product range at competitive prices. The site is easy to use and shipping is fast and efficient. They also reward you for referring friends and family. I've been a customer for a decade now and have no complaints. On the one occasion an order went missing in the post, the issue was resolved efficiently by their customer service team… Read Full Review

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★☆☆☆☆

“Import charges on orders”

Written on: 27/07/2018 by Robert Good (2 reviews written)

Order placed for delivery to my 70-year-old Mother. After 2 weeks of waiting, she received a note from the post office that it was being held due to customs issue and that she needed to explain what was in the package and pay an import and handling fee. I'm not sure but I think it was because instead of sending the package from within Europe, it was sent from the USA. Anyway, because I had bought the tablets, my Mother didn't want me to give her the money for the fees. For a company that claims… Read Full Review

Biovea's Response to Robert Good's Review

Written on: 27/07/2018

Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you to process a refund for the charges? Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service

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★★★★☆

“Good products than can't get in the UK”

Written on: 14/05/2018 by Hollandtt248 (1 review written)

I have been using biovea for years. It has lots of good produucts that I can't get in the UK … Read Full Review

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★★★★★

“Great company”

Written on: 17/04/2018 by Perez438 (1 review written)

I have ordered from Biovea over several years . My orders have always been delivered promptly, and I trust that their quality is high. Also good value for money. I feel sorry to be reading negative reviews as Biovea don't deserve it from my experience… Read Full Review

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★★★★★

“Good service”

Written on: 22/03/2018 by FrancescaEgan (1 review written)

Quick turnaround for just the right product… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 04/03/2018 by Nowwhat (1 review written)

I request a Host Defense Stamets 7 online, I get a package number and then I am told that the request was canceled because of some problem with my card. The bank informs that the sale was registered on my card, but Biovea says that all they did was to authorize the payment. So, the money has been frozen since Feb 16th, 2018, and I am left with no product, no money, no one to actually talk to. 5 emails later, and still nothing. The bank HAS the transaction registed, so...where is my money?… Read Full Review

Biovea's Response to Nowwhat's Review

Written on: 05/03/2018

Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you? Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service

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Nowwhat's reply to Biovea's Comment

Written on: 09/03/2018

I did, and all you say is that the money was authorized, yet the bank statement shows the money was withdrawn.
But here it is, for the about 10th time:

Pedido #: 32359306

HOST DEFENSE STAMETS 7 (Orgánico) 60 Cápsulas Vegetarianas 2 $949.44

Ticket LTK121540168878906X

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★★★★★

“Prompt delivery”

Written on: 05/02/2018 by Murrayti481 (1 review written)

Easy website and quick delivery… Read Full Review

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★★★★☆

“Good Company with Excellent Product Choices”

Written on: 02/02/2018 by gstockan (1 review written)

Biovea is an online company with a wide range of health products that are either produced by them or sourced by them. I have been ordering from them for many years and have always found their products satisfactory. Although I've not always taken advantage of their range, I've always appreciated the availability of just about every type of health supplement made. My only complaint would be sometimes I find their pricing a bit expensive. They do offer good discounts if you buy more than one of… Read Full Review

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★★★★★

“Excellent customer support”

Written on: 01/02/2018

I accidentally ordered the wrong product and the cancellation and refund process was exceptionally easy… Read Full Review

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★★★★★

“Simply the best”

Written on: 02/01/2018 by n1k0l40s (1 review written)

I've been using them for dhea supplements. I had a small issue with an order and the customer care department sorted it immediately. They are awesome. Can't fault them, highly recommended… Read Full Review

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★★★★★

“one of the best vit and mineral suppliers on the web”

Written on: 19/12/2017 by 270Fletcher (1 review written)

always very good service and quality products delivered on time… Read Full Review

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★★★★☆

“Slightly pricey, good products but delays due to UK...”

Written on: 17/12/2017 by chrisliles (1 review written)

Used Biovea for several years, user-friendly website, products seem good quality. Prices a little higher overall - swings & roundabouts - than competing suppliers. Last year or so, all my Biovea deliveries from USA to UK have been snagged by UK Customs for insufficient duty. Result: I have to travel 10 miles round-trip to nearest Post Office to pay extra duty before package is released. Biovea refund the extra duty freely and quickly when claim submitted. However, the hassle-factor prompted… Read Full Review

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★★★★☆

“Superflex 3”

Written on: 09/12/2017 by Viridian (1 review written)

I've been buying this excellent product for years, since my husband's orthopedic consultant recommended it. Biovea is usually easy to deal with and very efficient, but sometimes I have to pay a Customs and Excise charge before I get my parcel. Biovea refunds the charge without delay… Read Full Review

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★★★★★

“Good quality, good price, no hassle website.”

Written on: 04/12/2017 by _Brian_ (1 review written)

I have used Biovia for various products, though mainly mens hair products, for a number of years. I have always found them to deliver quality products and for a good price, which is why I stopped shopping around after using them a couple of times. The products are usually delivered within a week, which isn't bad as I always get the free postage and they post from Europe , not the UK. The products I order come well packed, in a small cardboard box with bubbled plastic to protect them. I can't… Read Full Review

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★★★★★

“Great products and offers”

Written on: 24/11/2017 by Augustr475 (1 review written)

I buy regularly from BIOVEA: the service is good and the products are of consistent good quality… Read Full Review

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