Biovea www.biovea.com

Biovea www.biovea.com
★★★★☆
4.3
90.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Biovea www.biovea.com - Ask a question now

Media Gallery for Biovea www.biovea.com

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Thai company used to be good, but since last year, is...”

★☆☆☆☆

written by Hayleyx92 on 14/10/2021

Thai company used to be good, but since last year, is terrible. They don’t deliver your goods, they don’t want to give you refund and awful communication. No way to get an answer or feedback. To be avoided

Was this review helpful? 0 0

“Ordered a product which was refused by Irish Customs...”

★☆☆☆☆

written by MarenHanley on 19/08/2021

Ordered a product which was refused by Irish Customs as the order did not have the correct declaration papers. Product was sent back by customs. There was no notification while purchasing that the item could not be shipped to Ireland. I have asked Biovea for a refund and they have refused twice and only offer store credit. Which is obviously of no use considering their products won't make it to Ireland. Think this site is bad news already from the communication I have received. A refund should be processed immediately with issue such as this. Do not purchase here.

Was this review helpful? 1 0

“Very Disappointing: I purchased my items from Biovea...”

★☆☆☆☆

written by SunilKumar0305 on 26/07/2021

Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now. I have not received any package yet and today; I receive an email my order is delivered. I am writing this review so other people don’t waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesn’t get resolved.

Was this review helpful? 1 0

“** WARNING! ** Do not order products from Biovea!!”

★☆☆☆☆

written by ScottEdward on 06/07/2021

** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now.  I highly recommend you shop for products elsewhere.

Solvita's Response to ScottEdward's Review

Written on: 23/07/2021

The same, payment to BIOVEA going through PayPal… to With Reach USA it’s very strange. I’m asked BIOVEA refund my money, they promise me, so I’m waiting, will se how honest is BIOVEA company ((( because he asked me close dispute PayPal (((

Reply to this comment
Was this review helpful? 1 0

“BIOVEA.COM REVIEW - BEWARE! 75 DAYS NON DELIVERY POLICY!”

★☆☆☆☆

written by EpicReviews on 16/02/2021

Yes it's true! BIOVEA.COM has a 75 day non delivery policy, before they will consider offering a refund! Their deliveries are notoriously unreliable. I have waited several weeks in the past, as they ship from USA. My order was placed on 28th DECEMBER 2020. It shipped on 29th DECEMBER 2020. Estimated delivery according to BIOVEA.COM: Estimated Delivery Range: 06 January 2021 - 12 January 2021 It's now 15th FEBRUARY 2021. Tracking information indicates it is still in the USA, but it is becoming patently clear that BIOVEA.COM have no idea where my order is and if it will ever arrive. This is in spite of having tracking information. I have followed up several times BY EMAIL and have received the usual lame excuses: 01/02/21 BIOVEA.COM write: "We apologise for the delay with your order. Unfortunately, COVID-19 has disrupted international logistics and as a result, there are fewer flights available to transport cargo and longer wait times at borders. This is the reason why your tracking details have not updated as quickly as in the past. Your package is still in-transit and the tracking information will update once our shipping partners have cleared the package through customs. We thank you for your patience during this difficult time." 18/01/21 BIOVEA.COM write: "We apologise for any delay with your order. Your package is in-transit with UPS now. Their tracking details will update to show when your package has processed through customs." =========================== I have no idea if BIOVEA.COM have followed up with UPS. I have asked them, but got no reply. Then came the big shock, after I asked for a refund! Consider this if you ever order throuh BIOVEA.COM =========================== On 05/02/2021 14:51, BIOVEA wrote: "We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you." And again: On 15/02/2021 15:18, BIOVEA wrote: "We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you." So I have to wait another MONTH, just to see if I get my order after 75 DAYS? What is this? In all the 23 years I have shopped online, I have never come across any company with a 75 DAY NON DELIVERY policy. This is ridiculous and contravenes EU law, as far as I am aware. Anyway, buyers beware. If your order gets delayed or lost, you will have to wait 75 DAYS before they will even think about issuing a refund. I wonder if the credit card companies agree! We will see. #biovea.comreviews #bioveareviews #bioveatrustpilotreviews #biovea

Was this review helpful? 4 0

“SCAM. Warning!”

★☆☆☆☆

written by 323Salazar on 06/02/2021

I lost 450 USD. They charged my credit card, failed to deliver any products and refused to give me a refund. Nasty company. The owners are based in Arizona USA and are called wrgroup.com WARNING!

Was this review helpful? 4 0

“Please stay away of this company. I live in Ireland. I...”

★☆☆☆☆

written by Fran_11 on 27/01/2021

Please stay away of this company. I live in Ireland. I ordered some beard products back in Nomvember last year. They were supposed to be sent from Ireland and be delivered within 15 days. The product was sent from somewhere in the US, a place I actually never heard before. After trying to contact them many times they told me tjeir deliveries may take up to 90 days and thay I had to wait 90 days, that was never mentioned when I made the purchase. After waiting more than 90 days I asked for a full refund trough email since the product was never delivered. I asked many times for a contact phone number but they just ignored my questions and kept answering me like if an automated machine was answering my emails. After many emails, I guy Emailed me stating that a credit was given to my online Biovea account. I dont even have an account with them, I purchased the product as a guest. I kept asking for assistance, I even said to them if they could re send the product that wouldn't be any problem even tho I waited many months. I begged the representative to have some empathy and built some rapport with me cause they kept answering me like if I was talking to a robot. Not answering my questions, ignoring my requests and repeating the same over and over. Until nowadays January 27th I still havent got anything back from them, they dont even answer my emails anymore. But they kept my 50 euros. Dont buy from this company

Was this review helpful? 4 0

“Avoid this company at all cost. They will charge you...”

★☆☆☆☆

written by SawyerO'Rourke392 on 31/10/2020

Avoid this company at all cost. They will charge you for products the never will deliver. At trustpilot more than 25 000 customers will confirm and authorities in many countries are investigating the activities of this company. Avoid them at all cost.

Was this review helpful? 4 0

“Avoid Biovea”

★☆☆☆☆

written by ahmedfawzy82 on 27/10/2020

I made an order with Biovea and paid through bank transfer. They sent the order and the order was stopped by customs and returned back to Biovea. One month ago i got their confirmation that the refund will take place but of course that never happened. The support started to claim some claims like "our bank says that they didn`t get the money in the first place" and "we have a problem with the Bank" I wish i had made a bit of a search to realize how this company are. It will be my mission now to make sure people avoid it

Was this review helpful? 4 0

“Avoid!!”

★☆☆☆☆

written by CamillaRivera314 on 22/10/2020

There is a reason why this company is so badly rated. I placed an order in 2018, the order never arrived so I cancelled the order and all future auto-deliveries of same. Biovea have kept changing and sending this item to me even though it was cancelled in November 2018 (In 2019  and in 2020). Because you can't send liquids back via regular post (at least not in Europe), sending this item back to Biovea will cost me over 70 euro. You should note that even if you are buying from biovea dot your country domain, you are not buying it locally, everything comes from the one place. Trust me, I have to pay 70 euro to return a product that cost 100 euro, this is a plain and simple sham. I'm expecting one of those copy and paste replies from Biovea staying that one of their customer support team will be in contact with me... well if they're as useless as the one I dealt with already, they can save their time. Either way I will continue to make public any further developments on here and on other social media platforms. You can't let this type of company walk all over you, it's up to us as consumers to help each other and use platforms like this to inform.

Was this review helpful? 4 0

“Non arrival”

★☆☆☆☆

written by 306Boyle on 21/08/2020

Order placed early May not arrived customer service wait 75 days we are around 90 now haha what a terrible company do not use this company

Was this review helpful? 5 0

“Almost 4 months since my order which never arrived....”

★☆☆☆☆

written by Channas on 17/08/2020

Almost 4 months since my order which never arrived. Customer service unwilling to help refused to refund. Unfortunately, only now I read about thousands of other customers experiencing a similar behaviour. I filed an official complaint with Australian Competition & Consumer Commission but they turned up to be based in US and there is not much I can do anyway. It is only about $100 lost but if they regularly do it with thousands of others then it's a big case and hopefully soon should they face a lawsuit.

Was this review helpful? 3 0

“Untrustworthy”

★☆☆☆☆

written by Lilian224 on 08/08/2020

I believe you should not order from Biovea UK. They are not in the UK! You will pay but never receive your order. That is backed up by so many honest reviews. I never received my order. Very unhappy customer. Beware ofthem.

Was this review helpful? 3 0

“Delay caused by few flights US to UK”

★★★☆☆

written by Hazel78 on 24/06/2020

Just received the product I ordered on 6 April delivered 24 June. I had almost given up but thought it might be because of the very few flights between USA and UK. Sure enough it turned up by airmail. Lots of complaints about non delivery but is this simply down to the delays in air mail because there are not many aircraft flying from US toUK? So if you are waiting don’t give up your product should arrive. Big criticism of Biovea no means of contacting them during pandemic they could at least have put a message on their website about delays in delivery. As far as the Product Progesterone is conCerned I have used it successfully for 13 years

Was this review helpful? 0 1

“Biovea US took my money 169.32 USD”

★☆☆☆☆

written by mbasil1980 on 30/01/2020

Biovea US took my money 169.32 USD This is their message of confirmation of my order at 17 January 2020 Order Notification -  Dear Mr. , Thank you for shopping with BIOVEA. We have received your order and it is currently being processed. They did not send the order In addition , they want me to pay the order again I cantacted them and they replied that they made ticket code to use it in any further communication Their US website can not be opened from USA citizens

Was this review helpful? 2 0

“Very poor customer service”

★★☆☆☆

written by NikoFernandez75 on 29/01/2020

I have used this company for a while without problems, though items take a long time to arrive. I have now realised that this is because they are sent from the states. This is not mentioned at all on their website. I recently had an item I needed to return, and that's when the problems started. They advertise their returns policy, but when you try and contact them, they just ignore you. I'm still waiting...... They have a phone number. Good luck trying to speak to anyone on that. I've also had problems previously with personalised promotional offers which don't work when you try and actually use them. Before I made my purchase, I would like to have known that I would have to wait nearly a month for it to arrive and I would also like to have known about their returns policy claims.

Was this review helpful? 3 0

“Lots and lots of deceit.”

★☆☆☆☆

written by on 20/12/2019

It was easy to make an order and the credential logos on their website fooled me. The Paypal button didn't work. The tracking number didn't work. The date of shipping was wrong. They ignored my request to cancel the order. The item arrived weeks late. The return policy makes it cost-prohibitive to return an order for a refund. Emails are ignored. I would tend to recommend avoiding this entity.

Was this review helpful? 3 0

“Worst company ever”

★☆☆☆☆

written by Headachemajor on 21/10/2019

Warning! This is the worst company I’ve ever dealt with! It’s taken Biovea almost two Months to deliver my products. When I email them they basically answer in a rude way that I will get the items when I get them. I have ordered with them before and it was the same the same then. I will NEVER EVER buy anything from them again. I don’t know if they’re cheaper than other sites, but I much rather pay a bit more than having to deal with this company again.

Was this review helpful? 3 0

“Zero customer service ”

★☆☆☆☆

written by SKR68 on 16/10/2019

Biovea is a joke and super unprofessional. They overcharge for their products and shipping. They have zero customer service. I have been waiting for 3+ days for them to get in touch with my to fix a simple issue. They have no phone number with which to contact them and an customer email address they promise to respond with “within 24 hours”. It’s been over 24 hours, multiple emails. This is completely unprofessional. Never ordering from them again.

Was this review helpful? 4 0

“Easy to use with a great range of products”

★★★★☆

written by whalemonster on 07/08/2018

Biovea has a comprehensive product range at competitive prices. The site is easy to use and shipping is fast and efficient. They also reward you for referring friends and family. I've been a customer for a decade now and have no complaints. On the one occasion an order went missing in the post, the issue was resolved efficiently by their customer service team.

Was this review helpful? 0 1

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by bubbli1930 on 7th April 2015 Report this content
I have placed the order in Saudi Arabia and they only sent an order number. I tried a lot to search on the site a number to talk to but was unsuccessful. Can anyone direct me to their contact details? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content sandyjaz Written on: 07/04/2015
Hi i went to home page scrolled down to the end and theres a 'contact us' Good luck! 
Report this content constantineF Written on: 07/04/2015
Hello there, I also had the same problem, I found their contact info on trustpilot and the e-mail you could use to get in touch. They do reply!
Report this content buyron Written on: 07/04/2015
On the top left corner of the biovea web page there is a flag with a drop-down facility and all the countries from which you can contact biovea. If your country is not mentioned, then telephone contact is not available from it. You then need to go to the bottom of the web page and select whichever contact Link is the most appropriate to you. In my opinion, try contacting them by email using the information at the bottom of the web page. Use the biovea UK Support email address, if all else fails. Good Luck
Report this content springtime49 Written on: 07/04/2015
Hello This company is usually very helpful. I believe they have a non geographic telephone number that allows mobiles to be charged the same as a land line - obviously not sure this applies from Saudi.  I hope this helps.
See All Answers
Asked by emsanity on 9th March 2015 Report this content
Is there anyone from here who is from Saudi Arabia? I recently purchased products from Biovea and I want to how many days it takes to receive the package right after you placed your order. Appreciate y'all response! Thanks

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content songster4 Written on: 10/03/2015
From my experience, it takes a few days for Biovea to actually dispatch your order, they should send you a notification when they do dispatch it.....after that I would think it would depend on the method of shipping and the country of destination....you may be better off contacting Biovea themselves and ask an estimated date of arrival. Hope this helps :)
Asked by BellaFrocks on 24th March 2014 Report this content
Just got my order of Chlorella and Raspberry Ketonesf very quickly but noticed it was sent from India. It says made in the USA, so why has it been sent from India. Now I am very suspicious. Any clues??

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (6)
Report this content Trisha H Written on: 24/03/2014
I had an order recently, and as far as I know, it came from within the EU. Can't say I've ever had a delivery from any other/non EU countries. I have another small order due this week, so if it seems to come from anywhere outside of the UK/EU, I'll update this. There have been some small changes with Biovea: They stopped giving the 5% member discount without any warning that I was are of for one, and their website for another: I preferred the old one personally, but I use a large screen PC and don't like tablet biased websites. If your product appears to be packaged the same, has the same ingredient list, looks and smells the same, then it's probably safe to assume they're OK. If in doubt, do ask them as they are usually very helpful.
Report this content buyron Written on: 25/03/2014
It is not unusual for supplies of such supplements to be sourced from a number of different countries. The answer to your question can simply be obtained by Biovea themselves. They are one f the better & more responsible and responsive companies in this industry and the should have no problem in answering your query. this has been my experience, at least.
Report this content Tomca76 Written on: 25/03/2014
Biovea is a world-wide company and most of their products is outside from USA. E.g. my Minoxidil was made in Israel, my Q10 was made in UK. As I know, the do not claim that their products come from the USA. The only thing what I can see is that on several products there is an American phone number, what you can call if you have questions.
Report this content Trisha H Written on: 26/03/2014
Quick update - I had an order arrive today and it was from Luxemburg as usual :)
Report this content Iconoclast47 Written on: 26/03/2014
Certainly I am used to Biovea having an Indian call centre. So far as I am concerned recent orders have been fulfilled efficiently and effectively and I have no cause to question the company's standards.
Report this content CrociatoLaw Written on: 08/04/2015
Hi. The issue is all about where they are shipped from, after they are made and then talen to the supply network position all over the world as a global company operator. This is down to the specific Laws in your country, that are repressive with regard to selling certain items online, so BIOVEA operate shipping on a GLOABL platform, thus rarely will you find an order being sent to a customer from the Country in whcih they reside, or where the product is manufactured even...... This then mean your purchase is classed as an overseas purchase and does not get blocked by your own domiciliary Countrys laws, the UK is the same. It is nothing to be concerned about. It is perfectly normal as an occurence on orders and is absolutely 100% legal. I buy regularly from BIOVEA from my home in the UK, and have done for mnay years and I would know if it was illegal as I took my law degree as a mature student in 2006 and also have a family member that is a UK Licensed Pharmacist who also has insight into this type of online shopping and shipping practices too. Do not be concerned, it is all perfectly natural/normal. Best regards, Crociato-Law
See All Answers
overview