Biovea Reviews - www.biovea.com

★★★★☆
4.3 / 5
89.9% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid Biovea”

Written on: 27/10/2020 by ahmedfawzy82 (1 review written)

I made an order with Biovea and paid through bank transfer. They sent the order and the order was stopped by customs and returned back to Biovea. One month ago i got their confirmation that the refund will take place but of course that never happened. The support started to claim some claims like "our bank says that they didn`t get the money in the first place" and "we have a problem with the Bank" I wish i had made a bit of a search to realize how this company are. It will be my mission now… Read Full Review

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★☆☆☆☆

“Avoid!!”

Written on: 22/10/2020 by CamillaRivera314 (1 review written)

There is a reason why this company is so badly rated. I placed an order in 2018, the order never arrived so I cancelled the order and all future auto-deliveries of same. Biovea have kept changing and sending this item to me even though it was cancelled in November 2018 (In 2019  and in 2020). Because you can't send liquids back via regular post (at least not in Europe), sending this item back to Biovea will cost me over 70 euro. You should note that even if you are buying from biovea dot… Read Full Review

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★☆☆☆☆

“Non arrival”

Written on: 21/08/2020 by 306Boyle (1 review written)

Order placed early May not arrived customer service wait 75 days we are around 90 now haha what a terrible company do not use this company… Read Full Review

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★☆☆☆☆

“Almost 4 months since my order which never arrived....”

Written on: 17/08/2020 by Channas (1 review written)

Almost 4 months since my order which never arrived. Customer service unwilling to help refused to refund. Unfortunately, only now I read about thousands of other customers experiencing a similar behaviour. I filed an official complaint with Australian Competition & Consumer Commission but they turned up to be based in US and there is not much I can do anyway. It is only about $100 lost but if they regularly do it with thousands of others then it's a big case and hopefully soon should they face… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 08/08/2020 by Lilian224 (1 review written)

I believe you should not order from Biovea UK. They are not in the UK! You will pay but never receive your order. That is backed up by so many honest reviews. I never received my order. Very unhappy customer. Beware ofthem… Read Full Review

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★★★☆☆

“Delay caused by few flights US to UK”

Written on: 24/06/2020 by Hazel78 (1 review written)

Just received the product I ordered on 6 April delivered 24 June. I had almost given up but thought it might be because of the very few flights between USA and UK. Sure enough it turned up by airmail. Lots of complaints about non delivery but is this simply down to the delays in air mail because there are not many aircraft flying from US toUK? So if you are waiting don’t give up your product should arrive. Big criticism of Biovea no means of contacting them during pandemic they could at least… Read Full Review

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★☆☆☆☆

“Biovea US took my money 169.32 USD”

Written on: 30/01/2020 by mbasil1980 (1 review written)

Biovea US took my money 169.32 USD This is their message of confirmation of my order at 17 January 2020 Order Notification -  Dear Mr. , Thank you for shopping with BIOVEA. We have received your order and it is currently being processed. They did not send the order In addition , they want me to pay the order again I cantacted them and they replied that they made ticket code to use it in any further communication Their US website can not be opened from USA citizens … Read Full Review

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★★☆☆☆

“Very poor customer service”

Written on: 29/01/2020 by NikoFernandez75 (1 review written)

I have used this company for a while without problems, though items take a long time to arrive. I have now realised that this is because they are sent from the states. This is not mentioned at all on their website. I recently had an item I needed to return, and that's when the problems started. They advertise their returns policy, but when you try and contact them, they just ignore you. I'm still waiting...... They have a phone number. Good luck trying to speak to anyone on that. I've also had… Read Full Review

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★☆☆☆☆

“Lots and lots of deceit.”

Written on: 20/12/2019

It was easy to make an order and the credential logos on their website fooled me. The Paypal button didn't work. The tracking number didn't work. The date of shipping was wrong. They ignored my request to cancel the order. The item arrived weeks late. The return policy makes it cost-prohibitive to return an order for a refund. Emails are ignored. I would tend to recommend avoiding this entity. … Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 21/10/2019 by Headachemajor (1 review written)

Warning! This is the worst company I’ve ever dealt with! It’s taken Biovea almost two Months to deliver my products. When I email them they basically answer in a rude way that I will get the items when I get them. I have ordered with them before and it was the same the same then. I will NEVER EVER buy anything from them again. I don’t know if they’re cheaper than other sites, but I much rather pay a bit more than having to deal with this company again… Read Full Review

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★☆☆☆☆

“Zero customer service ”

Written on: 16/10/2019 by SKR68 (1 review written)

Biovea is a joke and super unprofessional. They overcharge for their products and shipping. They have zero customer service. I have been waiting for 3+ days for them to get in touch with my to fix a simple issue. They have no phone number with which to contact them and an customer email address they promise to respond with “within 24 hours”. It’s been over 24 hours, multiple emails. This is completely unprofessional. Never ordering from them again… Read Full Review

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★★★★☆

“Easy to use with a great range of products”

Written on: 07/08/2018 by whalemonster (1 review written)

Biovea has a comprehensive product range at competitive prices. The site is easy to use and shipping is fast and efficient. They also reward you for referring friends and family. I've been a customer for a decade now and have no complaints. On the one occasion an order went missing in the post, the issue was resolved efficiently by their customer service team… Read Full Review

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★☆☆☆☆

“Import charges on orders”

Written on: 27/07/2018 by Robert Good (2 reviews written)

Order placed for delivery to my 70-year-old Mother. After 2 weeks of waiting, she received a note from the post office that it was being held due to customs issue and that she needed to explain what was in the package and pay an import and handling fee. I'm not sure but I think it was because instead of sending the package from within Europe, it was sent from the USA. Anyway, because I had bought the tablets, my Mother didn't want me to give her the money for the fees. For a company that claims… Read Full Review

Biovea's Response to Robert Good's Review

Written on: 27/07/2018

Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you to process a refund for the charges? Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service

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★★★★☆

“Good products than can't get in the UK”

Written on: 14/05/2018 by Hollandtt248 (1 review written)

I have been using biovea for years. It has lots of good produucts that I can't get in the UK … Read Full Review

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★★★★★

“Great company”

Written on: 17/04/2018 by Perez438 (1 review written)

I have ordered from Biovea over several years . My orders have always been delivered promptly, and I trust that their quality is high. Also good value for money. I feel sorry to be reading negative reviews as Biovea don't deserve it from my experience… Read Full Review

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★★★★★

“Good service”

Written on: 22/03/2018 by FrancescaEgan (1 review written)

Quick turnaround for just the right product… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 04/03/2018 by Nowwhat (1 review written)

I request a Host Defense Stamets 7 online, I get a package number and then I am told that the request was canceled because of some problem with my card. The bank informs that the sale was registered on my card, but Biovea says that all they did was to authorize the payment. So, the money has been frozen since Feb 16th, 2018, and I am left with no product, no money, no one to actually talk to. 5 emails later, and still nothing. The bank HAS the transaction registed, so...where is my money?… Read Full Review

Biovea's Response to Nowwhat's Review

Written on: 05/03/2018

Dear Valued Customer,

Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you? Thank you again.

Kind regards,

Olivia
BIOVEA Customer Service

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Nowwhat's reply to Biovea's Comment

Written on: 09/03/2018

I did, and all you say is that the money was authorized, yet the bank statement shows the money was withdrawn.
But here it is, for the about 10th time:

Pedido #: 32359306

HOST DEFENSE STAMETS 7 (Orgánico) 60 Cápsulas Vegetarianas 2 $949.44

Ticket LTK121540168878906X

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★★★★★

“Prompt delivery”

Written on: 05/02/2018 by Murrayti481 (1 review written)

Easy website and quick delivery… Read Full Review

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★★★★☆

“Good Company with Excellent Product Choices”

Written on: 02/02/2018 by gstockan (1 review written)

Biovea is an online company with a wide range of health products that are either produced by them or sourced by them. I have been ordering from them for many years and have always found their products satisfactory. Although I've not always taken advantage of their range, I've always appreciated the availability of just about every type of health supplement made. My only complaint would be sometimes I find their pricing a bit expensive. They do offer good discounts if you buy more than one of… Read Full Review

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★★★★★

“Excellent customer support”

Written on: 01/02/2018

I accidentally ordered the wrong product and the cancellation and refund process was exceptionally easy… Read Full Review

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