Greenfingers.com Reviews

★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Non-existent Customer Service”

Written on: 05/07/2017 by DecuJMF63 (1 review written)

We bought 2 Greenfingers Loreto Directors Chairs at the end of last Summer. The leg on one has completely broken through at a weak joint. Not only is the chair not fit for purpose, it is dangerous. Have emailed "Customer Service" three times over last 9 days, including sending photos to show break and evidence of little use. Their so called 24-hour Complaints Procedure is a sham. Absolutely no response… Read Full Review

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★☆☆☆☆

“Absolutely awful service”

Written on: 10/04/2017 by Jess808 (1 review written)

Absolutely awful service and goods never received. Awful customer service, no understanding or willing to help. Now i'm trying to get a refund but have to wait for Greenfingers to find the order which i never received and tracking shows this. Not my fault Greenfingers are unable to arrange a delivery for a specific date which i paid extra for - getting a refund for their error should not now be causing me stress… Read Full Review

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★★★★★

“Outstandingly helpful customer service”

Written on: 18/03/2017 by minty000 (1 review written)

I bought a 300 litre plastic compost bin last year. The top got broken - it was my fault - so I asked if I could buy a replacement lid. They emailed immediately and so helpfully that it was still under guarantee, and sent me a replacement one within days, free of charge. I totally recommend Greenfingers… Read Full Review

Nancydrew35's Response to minty000's Review

Written on: 25/09/2017

you have one experience with a poxy plastic cover and you would recommend them!!! Read the experiences of others, you Pillock!!

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★☆☆☆☆

“Terrible service, money taken, goods not sent -avoid!”

Written on: 17/01/2017 by qgDavies490 (1 review written)

This company is almost impossible to get through to on the phone and there was no response to my online requests for an update. I finally got through and got a refund for the goods not sent… Read Full Review

Greenfingersdotcom's Comment

Written on: 23/02/2017

Good Afternoon


Thank you for taking the time to leave the review above.

First of all I would like to apologise for the inconvenience caused when ordering with Greenfingers. We never like to hear of customers having such difficulty trying to contact us and also waiting for goods.

I would really like a chance to rectify this situation, if you can call me, that would be great

Kind Regards

Russell Smith
Greenfingers Customer Care Team Manager

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★★☆☆☆

“Still waiting one month later.”

Written on: 01/07/2016 by puMitchell34 (1 review written)

I ordered 2 plants a month ago now, in the advert is said they are available so I ordered them.I think they must be growing them from seed or when they arrive they should be twice the size.i hope when they finaly arive they are worth all of the waiting… Read Full Review

Greenfingersdotcom's Comment

Written on: 23/02/2017

Good Afternoon,

Thanks for taking the time to contact us and my apologies for not being in touch sooner.

I understand that plants can take some time to arrive. The reason for this is that they are grown in a nursery and then transported by courier to you. The supplier of the item will only dispatch the products when they are of size to withstand the transport. From time to time, this can cause a delay in goods being delivered to ensure they are of the highest standard.

If you have any further questions or queries, please do not hesitate to contact us.

Kind regards,

Lee-Ann Fleming

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★☆☆☆☆

“TERRIBLE SERVICE - AVOID AVOID AVOID”

Written on: 10/05/2016 by RJS71 (1 review written)

I wish I had read the reviews here before giving them my business. Paid for "EXPRESS DELIVERY" as I needed to ensure I was around to receive the goods. What a waste of money and my time. Received despatch confirmation and tracking number so felt all was well. How wrong was I. They use YODEL and cannot give you a time, so waited all day and when they turned up only had 1 of 3 packages. Driver said "that's all I have the van mate and that's all your signing for" Rang Greenfingers - took over 10… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 09/04/2016 by Yeseniaf187 (1 review written)

Don't bother using this company. Delivery service is dreadful, phone service even worse and not at all sympathetic. Wish I had read these reviews before I bought. Not happy!… Read Full Review

Rjs71's Comment

Written on: 10/05/2016

I TOTALLY AGREE. INEFFICIENT, UNHELPFUL AND USE YODEL FOR DELIVERY- NO MORE NEED BE SAID.

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★☆☆☆☆

“Goods didn't arrive, no refund”

Written on: 15/07/2015

Do not be tempted by the bargain prices and make the mistake of ordering from this company. I ordered a £100 garden seat as a birthday present for my Dad. I waited in for several days for promised deliveries - at great inconvenience. I even paid extra for the priority dispatch (3 days) to ensure the item arrived in time for my Dad's birthday. Two weeks later it hadn't arrived. Communication from this company is diabolical. They didn't let me know when items were due to arrive so I didn't… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY - Awful service & faulty product twice”

Written on: 04/07/2015 by vdParks1950 (1 review written)

I had a reclyning chair ordered as a surprise gift, with next day delivery. This didn't arrive so we had to chase the order. Chair arrived broken/faulty. Took ages to get through and was promised phone call back and instructions in the post, neither were received. Chased again, new chair sent - this was also faulty. ONGOING FOR ALMOST A MONTH NOW. I've spent so long waiting in for delivery, phone calls, emails it's ridiculous. Takes ages to get through on the phone and they seem to say… Read Full Review

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★☆☆☆☆

“Absolutely Dreadful”

Written on: 19/06/2015 by KaylinThompson (1 review written)

I placed an order in excess of £150. After 2 weeks I rang and was told one item was out of stock and everything else was being held back until the new stock arrived about 8 weeks. I cancelled that one item and waited a couple of weeks for the parcel. Still no delivery. I rang and was told that the parcel was being despatched that very day - what an amazing coincidence! Another week and a half and still no parcel - it turns out that another item had "gone out of stock". I pointed out that… Read Full Review

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★★☆☆☆

“"Express Delivery" that really really isn't very "Express"”

Written on: 02/06/2015

I paid for "Express Delivery" and waited in all day for my nice new £399 swing chair to arrive (as promised)....... long story short, it hasn't turned up. I rang Greenfingers and was told that there had been "some problems with today's deliveries" (nooooo... really?) and that it would be delivered to me "at some time tomorrow" (too bad I'm back at work tomorrow). Initial impressions of this outfit are not good. I'm already getting that "you've been had" feeling. Who knows when my goods will… Read Full Review

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★☆☆☆☆

“Appalling service and things don't arrive”

Written on: 15/05/2015 by VictoriaCP (1 review written)

I would NEVER use Greenfingers again. Despite getting next day delivery which was confirmed by the service lady I waited in all day and nothing arrived. I called and was told the order hadn't gone through and it would arrive the next day. It didn't. I was then told it wasn't their problem and I had to pay additional delivery! I argued that and weeks later my delivery came. They dropped the item when it came out of the lorry and when I asked for a refund they sent me a cheque for £3 and… Read Full Review

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★☆☆☆☆

“AWFUL!!!”

Written on: 12/05/2015 by pickynic (1 review written)

Ordered 6 items at a cost of £250. Paid £15 for next day delivery. Received only 1 of my items- which was badly damaged. No tracking, no response to calls or e-mails. No reply on Facebook Wish I had read these reviews first! Absolutely awful experience … Read Full Review

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★☆☆☆☆

“awful awful awful”

Written on: 07/05/2015 by Annalise1948 (1 review written)

it's been over a month and i am still waiting for my order twice i was given a delivery date but the delivery did not happen on either date slow response to emails just a waste of my time and energy as i am doing all the chasing bad product, delivery etc can generally be resolved through excellent customer service but this company lacks in all departments so far… Read Full Review

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★☆☆☆☆

“Shed delivery”

Written on: 24/04/2015

Shed ordered for £149.99, and paid for on 1st April, delivered a week and a half later for £15.00. Box badly damaged, and their customer services notified by email with photos, and no reply after 5 emails, even a simple "Did you receive my emails?" went un answered. Phone contact made on 22nd april, no response on email from them regarding collection and refund. Contact made again on 24th April to say no emails received, so 6 emails all with individual photo's sent, this time I got delivery… Read Full Review

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★☆☆☆☆

“MONEY IS PAID, GOODS IS NEVER DELIVERED”

Written on: 22/04/2015 by ElenaElena (1 review written)

FOR WHAT IT'S WORTH DO NOT BUY ANYTHING FROM THIS COMPANY. ORDERED 4 OTHER ITEMS ALONG WITH A FLOWER BED AND REVEIVED ONLY THOSE FOUR AND NOT THE FLOWERBED, WHICH WAS THE MOST EXPENSIVE ONE. NO PARCEL TRACKING NUMBER, CUSTOMER SUPPORT IS DEAD - MONEY IS PAID, GOODS IS NOWHERE TO BE FOUND… Read Full Review

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★☆☆☆☆

“worst experience ever!”

Written on: 22/04/2015 by Leach1966 (1 review written)

ordered a set of garden furniture in March web site said a 3 week delay which I thought was ok - but here we are today April 22 2015 and still no item. Have had terrible problems contacting them and getting refunds or re orders they have taken the money from my card, and sent me a so called delivery / shipping email with a shipping number for their delivery company XPD but when I checked with XPD the number does not exist! This company greenfingers.should be avoided at all costs, they tell you… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 17/04/2015 by Olga567 (1 review written)

If you are not paying extra for an express delivery - be prepared to wait over 2-3 weeks. Still haven't received my order, so might be even longer. On my second week I called and said I am going to cancel the order if not delivered by the end of the week as I won't be able to meet it any later. I was told that the order will be with me by Friday. Nobody was contacted me since my order. I had to call myself all the time where most of the companies will send you the delivery date and time… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews before ordering”

Written on: 25/12/2014 by 1977Graves (1 review written)

Xmas gift order did not arrive. Not sure if it is Greenfingers that have the issue with delivery or they use a rubbish courier service. Ordered on 6th December!!… Read Full Review

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★☆☆☆☆

“Late and out of stock items - poor after service”

Written on: 15/09/2014 by LeonidasRobb146 (1 review written)

Ordered a few raised garden beds at the start of September 2014. Two weeks later I received an email saying the items were out of stock and hope to be back in stock by the end of October 2014. This was not stipulated on the website at the time of placing my order. I asked if I could cancel this items and have alternative items sent out. I was horrified when I was declined and asked to place a seperate order and to incur an additional P&P charge. Some of the products listed are cheap and the… Read Full Review

Greenfingers.com's Comment

Written on: 15/09/2014

Good Morning,

Thank you for your recent review.

We welcome all feedback, positive or negative, which we use to measure and improve our service levels.

I am sorry that your order has been delayed due to us not being able to supply the goods ordered until the end of October.

Please can I ask if you can contact me with your order number to enable me to investigate further.

I am very sorry for the inconvenience you are experiencing.

Kindest regards

Denise Prendergast
Customer Care Supervisor

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