Littlewoods Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“shocking customer service”

Written on: 29/09/2017 by Finnv364 (1 review written)

Issues- broken items tried to return within 30 days (dishwasher leaking all over floor and washing machine that clanks like its going to take off)'(the last two from them are only 18 months old and broken) incompetent staff didn't log my calls, i'm now over a month with broken appliances, no follow up and i'm still paying for this and cant use it. They are saying i didn't call within 30 days??? and I have to get a repair but this hasn't been done either. They recently outsourced the call… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 05/07/2017 by goRyan158 (1 review written)

contacted them three times about an missing item on 20th of june. had an email back explaining the complaints system works over looking my missing item. an further email sent on 22nd of june and littlewoods still have not bothered to mail me back dont use them you been warned no customer service at littlewoods… Read Full Review

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★★★☆☆

“Shame they got rid of the customer incentive”

Written on: 14/05/2017 by RyanSawyer56 (1 review written)

I have been a customer for years. First, through Kays, then when it switched to K&Co and finally when they were taken over by Littlewoods. For years I have been getting cash back cheques which were a great incentive. They were extremely useful, I used to use them for various things, sometimes I would use the cash-back against other purchases, rather than a commission cheque. Shortly after Littlewoods took over K&Co, they got rid of the cash back commission. To say I was disappointed is a huge… Read Full Review

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★☆☆☆☆

“Awful jewellery.”

Written on: 19/02/2017 by ColinBird228 (1 review written)

My partner brought me some earrings from little woods for Christmas they cost £40 and when I opened them Christmas morning they were suppose to be silver but looked like cheap tat you would get on the market for about 50p I was devastated , but what really pisses me off is that we still have to pay £40 for them surely there should be a way around this? I told him to never buy me anything from them again! Didn't like anything about it total load of rubbish! Wish he hadn't bothered with the… Read Full Review

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★☆☆☆☆

“littlewoods catalogue does not value customers”

Written on: 31/12/2016 by amron123 (2 reviews written)

I shopped for years with kays which then became littlewoods. the overseas based customer service was always a joke and remains unimproved for years. my recent issue though has made me very cross. in November I had to deal with a very serious family issue which completely took over my life for a couple of weeks. consequently my payment was 4days late. 7days later littlewoods imposed a £12 late payment fee. in my opinion a decent company would have looked at my payment record to see if this had… Read Full Review

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Amron123's Response to amron123's Review

Written on: 08/03/2017

UPDATE
I still have not received payment from littlewoods.
each month I have contacted them to ask why and each time I have been told it will be next month.
I have contacted them via telephone, on line chat and email
totally incompetent company who care nothing at all for their customers.

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★☆☆☆☆

“Awful ”

Written on: 14/12/2016 by Tomaim3940 (1 review written)

Appalling company, zero customer service, leaving you holding for over an hour then cut you off. So called customer services advisors have no clue how to handle queries let alone solve them. This company is a joke and should be closed down by trading standards!!… Read Full Review

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★☆☆☆☆

“Horror Story”

Written on: 29/11/2016 by MaraEllis (1 review written)

I purchased a 55 inch TV from Littlewoods, first item was damaged and not use-able, had to wait 4 days for collection of the TV, had the replacement arrive also in the same condition as the first, finally after 4 weeks, x9 hours on the phone to customer services in South Africa, x2 hours on hold on two occasions i finally received the TV. Money being taken out of my account at random intervals, for items i had paid off in the past. Complaint process is not worth complaining to honestly. I have… Read Full Review

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★☆☆☆☆

“Never Never again”

Written on: 13/09/2016 by Murphy-Alt185 (1 review written)

Brought a laptop from this shower that packed up with in 6 months and past from pillar to post with h/p and them and was never sorted out .DO NOT USE THIS FIRM YOU HAVE BEEN WARNED… Read Full Review

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★☆☆☆☆

“My husband had a catalogue with them for a good years...”

Written on: 22/08/2016

My husband had a catalogue with them for a good years spending a good few thousand. It was handy when money was tight and in an emergency. We saved up and were able to pay our balance off. In doing so we got reward points of nearly £82. We phoned to spend in catalogue but we were told we could get a cheque . We were delighted. We waited and waited no cheque we phoned and basically told because we never used it to spend from catalogue and in months running up to closing account we never spent… Read Full Review

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★☆☆☆☆

“Returns Not Credited To Account”

Written on: 17/08/2016 by KaraWebster260 (1 review written)

Returned three dresses in two parcels. Got bar code stickers from courier as required. One dress not credited for and they are now charging me for this. Tried ringing and spoke to someone in customer services. E mailed the company,spoke on line as well. Have been trying to resolve since January without success. Would put you off using them anymore. Only problems I ever have is when it comes to returns. Very angry… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE ”

Written on: 18/07/2016 by millybX (1 review written)

No one buy from here !! Worst customer service I have ever experienced, I ordered a tv stand which I then got sent a black chest of drawers. The call centres are not even in England so no one understand you. I could not arrange for someone to pick the item up so I had to struggle myself and take the item to the post office. For now them to say they havnt received it will not send me what I actually ordered or offer me my money back !! £135. Please no one buy from there its such a… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 06/07/2016 by nicolegarcia (1 review written)

I wouldn't even give them 1 star. I ordered a television from them nearly 2 months ago and still haven't received it. I've made near on 40 phone calls and sent 7 complaints to all different departments and I haven't had one reply. Their customer service team are absoultly rubbishy and have no time for there customers. As a customer I have never been treated so badly. I will never use them again. Littlewoods are full of empty promises they can't uphold… Read Full Review

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★☆☆☆☆

“Just to set the scene....I have a zero balance on my...”

Written on: 06/07/2016

Just to set the scene....I have a zero balance on my account and almost £4000 available credit to spend. I received an sms yesterday from Littlewoods thanking me for the payment of just under £100 that was taken on 4th July. I rang to ask why they had taken the money considering I don't actually owe them anything... The gist of the conversation was that they would issue a refund, but it takes 10 working days to process. I asked what would happen if I decided to make them wait 10 working days… Read Full Review

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★☆☆☆☆

“closing my account ”

Written on: 11/03/2016 by Andre478 (1 review written)

Despite 3 requests to them that I want to close my account, & having now put in a complaint, STILL no response or communication. This makes me furious as they're quick enough if you owe them money. Terrible lack of customer service, which I've experienced before when something was missing from a delivery & they said someone at my home must have stolen it... I wrote a complaint then and whilst the item was refunded, nobody replied to my letter… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 10/03/2016 by R3b3cca (1 review written)

This has to be the worse catalogue i have dealt with! I have set up my account originally with Great Universal over 16 years who then changed to Kays, who then changed to K & co who is now Littlewoods (since July 2015). Over the last few years i have been saving up my rewards and had almost £280 in goods value in December. They now say that as i haven't purchased in the last 6 months that they have withdrawn my years of saving! So basically they give you a reward.....and then take it back! (in… Read Full Review

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★★★☆☆

“sound ”

Written on: 20/02/2016 by Phoenixb203 (1 review written)

I wozz a silly young lad some time agofinkigot debtbut I tried for a catalogue and woz getting loads off pages basicallydegrading me ano I desever it but I wanted to apologise that it and keept shotting me off alls I wanna do say sorry anth cole… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 18/02/2016 by Nikki2312 (1 review written)

Can anyone tell me why littlewoods give you a credit limit of £600 on opening an account and then decline your order I have tried to contract them with no success I even have an email saying welcome to littlewoods with an account number and saying I have a £600 credit limit… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 17/02/2016

Further to my comments last week, re the defective soft closing toilet seat, that has lasted 11 months. We have again contacted little woods,and even though the manufacturer has confirmed that there is indeed a twelve month warranty on the product , little woods response is. PURCHASE A NEW UNIT. And return the original item for inspection . Do that would mean that we would have paid £88 to date, with no guarantee that we would get the credit for the original item. How companies such as this… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 14/02/2016 by QuincySmith453 (1 review written)

Attemped a purchace - no luck - no customer service - never again … Read Full Review

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★☆☆☆☆

“Ongoing Issue!”

Written on: 27/01/2016 by StellaVasiliou (1 review written)

I spoke to one of their customer service advisors on Wednesday 20th January 2016, regarding my rewards. For a long time now, I have not been receiving rewards. I make my payments every month but have not been receiving rewards. This happened to me some time last year and I received a refund as I was told this was due to a mistake with the systems. Last week I checked my account and have noticed I am still not receiving my rewards. I spoke to someone on Wednesday and she told me this was due to… Read Full Review

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