Scottish Power Gas Reviews

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Summary

Review your Scottish Power Utility Company or find whether this is the best Gas Supplier for you. With the increasing number of Gas Providers available, determining which comes out Tops can be no less than difficult. Whether it is customer service or simply the cost, make comparisons from the reviews below and be informed to make your own decision.
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Scottish Power Gas

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Latest Reviews

★☆☆☆☆

“TRIED TO CHARGE ME FOR 6 MONTHS BEFORE I MOVED IN!”

Written on: 26/06/2019 by AaliyahWright (1 review written)

Moved into flat 18 months ago, and flat had been empty for prior 6 months. ScottishPower tried to charge me a couple of hundred quid for those 6 months, but quite how the gas and elec bill was at that rate during the spring and summer WITH NO RESIDENT is beyond me. In fairness to the call centre staff they were sympathetic and wrote off the bill. HOWEVER they are really A VERY EXPENSIVE COMPANY to use. I would have changed already if I did not have previous payments being paid off by… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service”

Written on: 02/04/2019 by NoelWilloughby (1 review written)

I have recently tried to contact Scottish Power to discuss a problem with the bill they sent me. I have tried to call over the past 2 days. The first day I was on hold for over an hour and then offered a call back option which I took - the automated voice said it would take 1 - 2 hours, 5 hours later and 8pm that evening I got my call back - I was put on hold for another 15 minutes and then the call was hung up! I tried again today, this time on hold for over half and hour before I hung up… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 11/02/2018 by dcncockburn (2 reviews written)

SP wrongfully switched my daughter's energy supply and cancelled her monthly direct debit with her supplier without her knowing. They then failed to bill her or contact her or request readings for 17 months then hit her with a massive bill and threat of registering a credit default. They then repeatedly lied about her rights, harassed her with threats by letter, calls and texts. Finally they agreed to return her to her rightful supplier but left her with a vast 2 year energy bill and no… Read Full Review

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★☆☆☆☆

“What happened to formerly reliable Scottish Power?”

Written on: 28/08/2017 by MrsTulip (4 reviews written)

I was with Scottish Power for 6 happy and uneventful years during which they sent very helpful 3-monthly reminder emails asking for my meter readings and my account was kept accurately. In the last 3 months, however, all that changed. I was told that my energy use had rocketed from £60 a month to £237 though nothing had changed for me at home and my current account was sent into overdraft when they took that sum this August. No more helpful meter reading reminders arrived by email. When I… Read Full Review

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★☆☆☆☆

“Totally unreliable Home Comfort Contract appointments.”

Written on: 02/12/2016

Totally and utterly unreliable. It took ages for the first service to be arranged for the new Home Comfort contract - bearing in mind that they do not accept taking on the boiler. controls etc until they have carried out this first survey and service this can be risky for the customer. Then, throughout the day, I received contradicting reasons why they were going to be late and then eventually why they couldn't turn up at all. If they are going to lie, sorry I mean give an explanation, surely… Read Full Review

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★☆☆☆☆

“Problems all the way”

Written on: 05/07/2015 by Shenidan (9 reviews written)

Online portal is archaic. Confusingly the "my balance and bills" doesn't actually let you view your bills! "Bill history" doesn't let you view your bills! You would expect to view and downloads bills from the main tabs but can't. All bills are sent as messages with PDF files. BUT don't expect to find all your bills there thought as I have submitted meter readings several times over the past year yet have to see an updated bill arrive in the message box. They have also made it difficult to… Read Full Review

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Shenidan's Response to Shenidan's Review

Written on: 03/09/2015

Update: Closed my account and have now waited 2 months for a simple refund. The emails they send tell you nothing. This company is regulated but it's obviously not working as they are plainly allowed to do what they want when they want. Gone are the days of paying money and expecting your account to be in order. This shambles of an outfit can't even reconcile a simple account. Just stay away from them at all costs. They are a joke.

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★☆☆☆☆

“Full of excuses, terrible customer service.”

Written on: 09/04/2015 by LJay85 (3 reviews written)

Scottish Power​ fantastic at advertising all the good they do for charity on there Facebook and Twitter pages but useless at customer service and being an energy supplier. Gave me excuse after excuse and seemed to not care would rather pass over to the Ombudsman to deal with. So glad we left them… Read Full Review

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Rachel43's Response to LJay85's Review

Written on: 21/09/2017

I'm in total agreement here. I've had an electric account with Scottish power and thought they were very good my view is completly changed after trying to get gas supply. Four failed agreed appointments , one appointment an engineer turned up with wrong type of meter the attitude from staff has been as though I have some how brought on this treatment myself!. I kept every end of arrangements made. They say it is now level 3 complaint but I have to go back in their system and wait another 10 days for appointment.. I said if took me 5 appointments to go to a dentist, doctor or any routine appointment I would be a wreck! I work full time and have family and had to book four holidays as they insisted some one home..no call to let me know nobody arriving..if you have options avoid these..

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★☆☆☆☆

“Not worth the hassle”

Written on: 09/03/2015 by Plod365 (4 reviews written)

They maybe cheap compared to other providers but that is not always better. Scottish power state they provide a boiler service every year. I have not had one for the last two years. The first year engineer turned up without appointment and no one was in, so we were told we would have to wait until they were next in our area. This never happened. The second year an appointment was made for the engineer to attend but he did not keep the appointment he finally called to say he was running late and… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 05/12/2014 by 485Daly (1 review written)

For the 2nd time in 2 weeks my pre-payment meter broke. Took me a week to speak to anyone in customer service at Scottish Power, the line makes you wait for a while then cuts you off. You can request a call-back by email, but you just get an automated email back the next day. When I finally managed to speak to someone, it took another week to arrange an engineer, then I got a new meter, then had to wait for a new card, only to find that the engineer had taken the meter key with him. Then had to… Read Full Review

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★☆☆☆☆

“repayments”

Written on: 22/09/2014 by annelfox (1 review written)

ive been asking for the last 4 mth for money owed to me but nobody wants to know if i owe you money your quick to respond,£300 isnt a lot to you but my pension doesnt go up to pay for it… Read Full Review

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★☆☆☆☆

“PLEASE AVOID SCOTISHPOWER”

Written on: 30/07/2014 by Saraattridge (3 reviews written)

My scotish power nightmare has just began, after reading all the dreadful reveiws I can relate to them all, have never felt so frustrated and angry in all my life, trying to contact them is a joke, please please avoid… Read Full Review

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★☆☆☆☆

“TOOK ALMOST £100 POUNDS FROM MY BANK WITHOUT MY CONSENT”

Written on: 06/02/2014

Abysmal company that should be avoided like the plague. They decided, without my knowledge, to take an extra £90ish pounds from my bank account by direct debit for my gas and electricity. How dare they? I am a working lone parent of 4 children, 2 are disabled and I work to a tight budget. I am now left with a bank charge and not enough to cover my mortgage. Think very, very carefully before you let Scottish Power loose with your bank details or you may find, like me, they have taken everything… Read Full Review

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Saraattridge's Comment

Written on: 30/07/2014

Really feel for you, am going through the same hell, worst move I ever made to scottish power

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★☆☆☆☆

“Shocking customer service ”

Written on: 09/01/2014

An hour wait on the phone, don't call you back when they say they will or if they do cut you off, don't respond to complaints, took money off my meter for a debt when I'd only just moved in and can't get through to sort it out. Hate them can't wait to leave… Read Full Review

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★★★☆☆

“Not bad but watch the after sales service”

Written on: 07/01/2014 by JM68 (4 reviews written)

I switched from British Gas and found the processs smooth and quick. However, setting up the HomeComfort boiler service contract was not easy. they wrote me a letter telling me to arrange an inspection of my boiler as a new customer but every time I called they had no account set up and asked me to call back. Thier back office admin systems appear to be lacking and don't fill me with confidence for the future. They took two DD's before they finally acknowledged that i exist but still can't… Read Full Review

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★☆☆☆☆

“Rip Off Merchants”

Written on: 07/01/2014 by strangelad (34 reviews written)

Having been on a fixed rate plan and been overcharged constantly (which SP won't adjust but will refund you when you hit £500 of credit on your account) I applied to move my account to E-ON. SP seem to have dragged their feet over the transfer and surprise, surprise my unit rate has doubled, dropping my £430 of credit down to £200. Incidentally the new supplier's unit rate is still 2/3 of the new unit price of SP, so it's not as though it's market rate they're charging, it's designed to… Read Full Review

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★☆☆☆☆

“AVOID ! Scottish Power Customer Service Lowest Level”

Written on: 26/12/2013 by MathewHopkin (5 reviews written)

I have been a new customer for full energy (fixed rate) for six months. During this period I have contacted customer services 7 times by email, though promised response within 5 days, none addressing my concerns, even if they did reply (well over 5 days). Having attempted with hours of telephone time for contact, I have only got through twice, after a wait of at least 20 minutes (have waited longer with no human contact). On the first occasion they promised to phone me back, no call received… Read Full Review

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★☆☆☆☆

“Just joined them recently. My account still isn't set...”

Written on: 04/12/2013

Just joined them recently. My account still isn't set properly despite them telling me that I can now view it online. Long waiting on telephone, I gave up in end. When you tell them online to ring back at a selected time they dont do that either. I am thinking after less than 4 days to leave them they can sod off for my paying a few to leave… Read Full Review

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★☆☆☆☆

“Contacting scottish power”

Written on: 29/10/2013 by soicowboy (2 reviews written)

Every time I asked for a call back they would ask for my account number then cut me off. … Read Full Review

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★☆☆☆☆

“Disgusted with Scottish Power”

Written on: 20/10/2013 by fryphoto (1 review written)

This company should be struck off for their treatment of their customers. Last week I tried several times to contact them on the telephone, listening to rubbish music for 45 minutes at a time. Sometimes they offered to phone me back which they actually did on the third attempt, only to listen to a ringing tone for 15 minutes before they cut me off. on the 17th Sept. I finally got through to an adviser who went through the lengthy process of changing my 'standard account' to their online… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 10/10/2013

Absolutely no respect for customers, the act like fascists… Read Full Review

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Fryphoto's Comment

Written on: 20/10/2013

I agree

on the 17th Sept. I finally got through to an adviser who changed my standard account to online fixed price energy March 2015, but since then I have heard nothing, no confirming email and my account still says standard tarif.

what the hell do I do now as they are Tomorrow?

Martin

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