DO NOT BUY FROM THIS COMPANY. Their customer service is so bad and the PRODUCTS DONT WORK! i purchased a pair of AirPods from here for £60 about a month ago, they were faulty so I emailed and asked for a return label so I could get a refund…after about 4 weeks I still didn’t get my money back as they kept claiming never received them! Then randomly I got sent a new pair of AirPods from them which is all great except the AirPods they sell have drained batteries and only last a couple of hours . I DID NOT WANT A REPLACEMENT I WANT MY MONEY BACK! when I emailed about this they literally just dismissed everything I said they are so rude . I’m still waiting for my money back!

I am really disappointed with this company. I ordered two 20a apple charger units. Only one was delivered in small packaging big enough for one unit maximum. I immediately reported this to the company who wrote back apologising and said they would send the second unit asap. A week later nothing arrived. I emailed them again and to my surprise they say that they sent two in the original package. I explained that was not the case. They said “ As per the record we have checked all the details that was recorded as per the standard practice and the package was complete” Basically they want me to pay for two units and only send me one. Terrible service.

After purchasing a phone from phones 4 U about 18 months ago and taking out their Phones 4 U Care insurance i thought everything was fine that was until i needed to claim on the insurance!! After ringing and reporting my phone's damage i thought it was going to be an easy process after being told they couldn't replace it with the same phone i could chose from 3 phones they had and ring back after choosing which 1 i wanted. I chose the phone i wanted and rang back to be told i wasn't allowed any of the phones i was just told and was given another 2 phones to chose from which i had to research and ring back. I rang back (as this was the 3rd time i had rang i was annoyed at this point) again i was told i couldn't have any of the phones i was just told and given another 3 phones to chose from which were nowhere near as good as the phone i already had, at this point i was livid and expressed this to them, i ended up on hold for 5 mins so she could talk to the manager just to come back and say the manager wouldn't do anything about the situation. So after paying my insurance every month for 18 months and not claiming when i needed to claim i got nothing out of it. What a waste of my money!!

I would never recommend this company to anyone and I am so glad it has gone into administration. I took out a 2 year jump contract where apparently I was told I could switch to any phone I wanted within 2 years and it would be the same price. After a year I switched from a Samsung to an iPhone, not only did they put the price up, they tried to convince me at the end of the 2 years that since I took out the iPhone 1 year into the contract, that it had restarted the whole thing! And when i rang customer service about it they promised to get back to me which my original recorded conversation to prove they had outlined the contract properly (which they obviously hadn't) and I never heard from them again. I recently rang back about it and they haven't even got a customer service number anymore. I looked into my contract today and I could of cancelled it as of October, but did they tell me that on the phone? Of course not! Anything for money. Anyone who has a Jump contract with Phones 4 u I strongly suggest you cancel it as you no longer have to pay it. Link to FAQ's

I upgraded my phone and was told I will get a free tablet in 28 days and still no sign of it phoned customer service 5 times last week to get told to phone back on 72 hours for an update and then they tell me to phone back in 7 days for an update so I'm very upset about it

its of no supprise to me phones for u have gone into liquidation. i get very fed up with them cold calling me when my ee contract comes near to end. allways deal with ee direct. they only have themselves to blame no sympathy from me.

This is the first time I have gone to phones4you. Ive always used carphone warehouse or the mobile company itself. My experience with the Bridgwater store was very impressive. They were helpful, and listened to what I wanted/used a mobile for, and suggested the sony z1 compact. And helped me move providers. I Went back a few days later and they helped sort out my voice mail. Would definitely use them again. Nothing seemed to be to much trouble. Based on my experience I would recommend phones4you, especially the Bridgwater store, where the staff were very helpful and knowledgeable.

They are just a sales force. Not interested in helping you out. You will never get a repalcement phone you are happy with. Be very wary of any information you are told. Be especially wary if you are told: "It's the latest Android software" The sales person asks a colleague to verify any information. "It's the equivalent/better phone" Especially if you ask for a specific phone. Chances are they are on commision for that phone. I have reluctantly gone annonyomous as, I could be tracked from my comments.

I would never recommend going with phones 4 u.. It's is as rubbish as it's lame name. I was put on a jump contract, exaggeratedly promised it was a great contract with no catches when I wanted to change my device in so called 6 months after starting new contract. However I was not told I'd have to pay the remainder of the previous device as well as the new device ( what makes them think customers would want that? ) Plus I have had a seperat bill for my talk minutes which I've had to upgrade 3 times as I found the phone I have uses and excessive amount of data. Now I am in the last 30 days of paying for this jump contract, I called to give notice and the customer service team had me on hold for a good 15 minutes then finally came back saying I missed 5 payments? Although I have a debit set up which would notify me if any payments did not go through? And how come the collections team haven't hounded me for these "so called" missing payments? Surely after 2 year contract they would of seen this so called "missing payments", and would of told me sooner? Never again with phone 4 u ... Customer service-- pants In store service --- worse Products --- great stock but garbage offers!

I will not be using or recommending phones 4 u in either Clacton-on-sea stores their staff do not know about consumer law with regard to returning faulty phone and when shown letter from their own customer service people about exchanging phone tried to charge me when I wanted different phone which was showing at same price!!

This company are atrocious. My experiences of their front desk & main office has been frequent over the past 18 months. Every time I visit with the exception of one branch in Bristol, it takes forever to get served, & most often they either don't know the answer to the enquiry or its computer says no. Worst case was last xmas at Bristol, Bedminster branch where I waited 20 mins at the front desk to be served, one employee was just shooting the breeze with a friend, pretending to serve him as a customer. Yes I could have walked out but I needed the problem I had sorting out with them on the day, so I had to stand & suffer. Even then they failed to resolve the issue. If theres no commission in it for them, the staff just are not interested in you, period. Whats worse is you cant even complain to the head office without paying them. That's right, good old 0870 number so you have to give them 15p a min just to complain. Emails to them just go unresponded to. In my humble opinion this company is a bag of it & well worth avoiding, theres plenty of other options in their market to use which is where im going in future. Use them at your peril.

Went to phones for u oxford, ordered Samsung galaxy note3 with free galaxy gear. This was the Thursday before easter, still not received after several promises of it being sent, then now told sorry cant supply it as out of stock, Samsung says no issues there end it must be phones4u as I could order 1 and be here tomorrow. Still waiting for a manager to call 4 days later

bought a phone from them in december and after 4 monthes the phone stoped working , went back to shop with it and the sent it to there repaire centre , after 3 weeks of haveing no contact from them i phone the repaire center myself who i was then told they couldnt rapaire it at the center so they sent it back to the manufactures , another 4 weeks of waiting i got a call back from phones 4 u , saying to come and pick my phone up , after ariving home with my phone founds out the ariganol phone couldnt be rapaired so the gave me a grade A reverbished one ,only for that to have scratches and damage on the hand set , so i goes back to the shop to comlaine only for them to send that one back , today i gets a phone call from them saying the phone we bought is no longer in stock and the gave us 3 cheeper rubbish phones to choose from , i told them we wont are money back as were not excepting what they have offered or the same phone that we bought in the first place , they have refused both so i rang head office to compalaine only for them to be very rude and fobed us of and told i can take them to court ,. i am fumming , i will never buy from them again , and i have now been in touch trading standers who are going to help us sort it out. so please keep this in mind befor you buy from phones 4 u they are a very bad company to deal with .

absolute disgraceful company, I wouldn't even recommend your services to my worst enemy. cant wait for the day phone4u get shut down. the only reason you have any money is because of the way you have treated your customers scamming them into contracts that they cant get out off and not repairing their phones.

I upgraded via Phones4U call centre and was offered a contract with ee. The bill's just come through from ee showing a higher price. Just as well I checked. The guy on the phone was vague and at one point said so you are signing up for ... to which I said No! I'm signing up to the lower priced contract which we have been discussing for the last 10 minutes. He said oh yes of course that's what I am signing you up for - no problem. I'm glad that they say they record all the calls!. Now I have to take the phone back and cancel and tell my son that Phones4U have messed up - never again! Now I have to start all over again.