Zen Internet Reviews - www.zen.co.uk

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★★★☆☆
3.4 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★★★★★

“Excellent in all ways”

Written on: 30/11/2015 by eddduck1948 (45 reviews written)

Zen provided all information for the switch very quickly. The switch happened quickly and with no problems at all. I changed routers when I had an email from them (via my mobile) and within minutes all was up and running. Broadband speed was the same as BT. I like the simple charges (lower than BT), and there are no teaser rates and do you don`t have to `beg` every year to get a new contract. When Zen contract is up (1month anyway) the charge is still the same. They are not on comparison sites… Read Full Review

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Eddduck1948's Response to eddduck1948's Review

Written on: 31/08/2016

About a year with ZEN so time for an update. There have been no problems with broadband or phone service. Direct debits working fine. `NOW TV` box working via broadband - no problems. 10 out of 10.

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Eddduck1948's Response to eddduck1948's Review

Written on: 27/03/2019

I thought i would search broadband deals - ZEN is best for reliability on BROADBAND.CO.UK

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Eddduck1948's Response to eddduck1948's Review

Written on: 27/03/2019

Just an 2019 update:- have had no problems with broadband service and router so have had not to call custoer service. Speeds in my area are very good...no problems using streaming services. Price still very competative. I find it nice to use a company that dont seem to use teaser rates.

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★★★★★

“Best ISP I have ever had”

Written on: 19/08/2013 by dean7711 (1 review written)

I have had BT, Plusnet, AOL and just switched from SKY to these guys. I live in a village and SKY offered me up to 8 meg. Problem was when the evenings came (after 5pm) I was getting speeds of less then a meg. Problem is these big companies do traffic shaping to share there massive load of customers. Great thing about Zen is they do not do this. After day one testing in the evening my 1 meg speed was 6.5! That speaks for itself! You want a decent ISP dont be a sheep and pay that little… Read Full Review

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★★★★★

“Excellent - long term user & used for my clients too”

Written on: 05/08/2013 by david.matthewson (5 reviews written)

I'm a long term - 15 years or so - Zen user and I recommend it to my clients too. I appreciate technical support from a guy in Yorkshire who knows what he is doing, is friendly and has access to BT tools and stats. A million miles away from 'scripted service' of many other ISPs. I've not used them for domains or voice and am surprised at some of the negative comments about that on this review site. I also agree they are not cheap and if you just want a home ISP I'd probably look elsewhere… Read Full Review

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★★★★★

“Impeccable Provider”

Written on: 14/07/2013

Not the cheapest in the market, but never had a problem since the beginning (more than 10 years ago). Excellent Customer Service and Tech Support. Website user-friendliness can be improved… Read Full Review

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★★★★★

“Cannot fault Zen”

Written on: 29/04/2012

Been with Zen for years and years, I cannot praise their technical support enough. We moved premises along with telephone lines and Zen moved the service across at no charge. They sorted out all the problems that we had (that were all to do with the BT line). I then upgraded to their Fibre service even though BT would not install it because we are too far from the exchange. However Zen stayed on the line whilst it was installed and made sure that the engineer had everything working before… Read Full Review

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★★★★★

“Reliable and brilliant customer service”

Written on: 18/04/2012 by ggrimer (6 reviews written)

If you are running a business from home or working from home and those conference calls and other things are mission critical then Zen are an excellent choice. Not the cheapest, but they have been VERY reliable over the last 8 years. I am not interested in saving less than £100 per year if it means that every year I lose a day of work or miss a critical conference call or e-mail response. For home based businesses and home offices DO NOT be pennywise and pound foolish… Read Full Review

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★★★★★

“Best isp ever. Fast and reliable. Customer services...”

Written on: 23/02/2011

Best isp ever. Fast and reliable. Customer services and technical support on uk landlines with people who understand what they're doing, can communicate normally, and sort your problem in seconds. On a scale from 0-100 I'd give Zen 99; and my previous supplier Orange a mighty 1. It might cost a little bit more but we're talking about sanity here. Thank goodness someone in the isp market cares about their customers and reputation because all the major players clearly don't, with Orange in my… Read Full Review

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★★★★★

“I work in the software and telecomms business, and am...”

Written on: 13/11/2010 by sausagecreature (2 reviews written)

I work in the software and telecomms business, and am sorry to say Ive set up some of the broadband systems that get slated. My technical friends, colleagues and familly almost all use Zen and have since 2003 (i think). It got recommended by two freinds, and just snowballed amomngst the people I know.
Amongst ALL of us, we probably have the equivalent of 50 years of contract time with Zen, and we can only come up with less than 10 minutes between us all when the connection wasnt available. In 7… Read Full Review

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★★★★★

“I've used Zen internet for almost 8 years at home...”

Written on: 09/09/2010

I've used Zen internet for almost 8 years at home without problem or complaint. Speeds have always been consistent (it's not usually your line, but the ISP network which varies. I haven't needed to use tech support, so can;t comment on that, but emails during set-up and updates during installation were excellent.
We recently added a new line to our office as our existing ISP was managing less than 1m downstream and chose Zen as our ISP. After 3 months it's still 2 times as fast (We're over 10… Read Full Review

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★★★★★

“Moved to Zen in August 2009 following the Zetnet /...”

Written on: 01/08/2010

Moved to Zen in August 2009 following the Zetnet / Breathe debacle.

Zen have proved to be very reliable. On the rare occasions that I have needed to contact their technical help, the phone has been answered quickly and the help given patient, knowledgeable and accurate. On one occasion (temporary problem with the BT line), the Zen chap bent over backwards to solve the problem.

I don't feel that their charge is too excessive - it's worth it for the peace of mind. The connection, as they state… Read Full Review

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★★★★★

“Zen internet ”

Written on: 04/06/2010

Zen internet

Excellent solid Business grade ISP

VOIP service is AMAZING and rock solid compared to other providers

We have used ZEN for years as our office ADSL provider, with zero issues!

Recently added the Voice Over IP (VOIP) service and I can tell you that it knocks socks off the other providers I tested giving consistant 2 figure ping responses!

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Bigmc's Comment

Written on: 04/04/2011

I found this review very helpful because I have been a ZEN user for years both at home and running our businesses. ZEN support have always been very helpful.
<br/>
<br/>I am now running a business from home and I have looked into various VOIP options for a second phone number, so I am glad someone has comment on their VOIP experience and even happier it was a good experience.

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Bigmc's Comment

Written on: 05/04/2011

I looked at ZEN for providing VOIP service as I had ZEN broadband. However after calling them (they did answer the phone quickly) they do not provide an incoming number for a home/ small business which is why I wanted a VOIP phone. That is a shame. I went to Draytel instead.

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★★★★★

“Zen.co.uk - **ISPs don't come any better than this** ”

Written on: 28/03/2010

Zen.co.uk - **ISPs don't come any better than this**

I work at home quite a lot and depend on a reliable connection: I've been with Zen for 5 or 6 years, during which time the service has been 'down' only twice, and then for only an hour or so.

I'm getting a consistent 6-7 Mb download speed in a rural area, miles from the exchange.

I've contacted their tech people twice, due to my own stupidity, and have found them to have a 'can do' attitude - "I'll sort that out for you now". Helpful… Read Full Review

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★★★★★

“Service is superb. They even monitor our lousy...”

Written on: 16/03/2010

Service is superb. They even monitor our lousy exchange for us so they know whethe the source of any fault lies. A bit pricey but you ger what you pay for. I have never had better service than this from ANY company.Would reccommend them to anyone without hesitation… Read Full Review

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★★★★★

“All in all I have nothing but praise for the people at...”

Written on: 01/03/2010 by prudent buyer (7 reviews written)

All in all I have nothing but praise for the people at ZEN.

From the outset they were helpful, were not rushed and spent as much time with me on the phone as I needed considering I was probably less knowledgeable than most at setting up my own service and E-mail etc.

Everyone that answered the phone was polite, knowledgeable and gald to help. They answered the phone quickly and even made suggestions about what else I could do to personalise my account with it socting me any extra.

They also… Read Full Review

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★★★★★

“You get what you pay for, I've been with Zen for a...”

Written on: 12/02/2010

You get what you pay for, I've been with Zen for a good 5 years, no problems whatsoever and utterly reliable, even to the point where I changed to a wireless router, gave up with the hopeless Netgear overseas call centre and was quickly and efficiently talked through the set up by Zen customer service, brilliant… Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 03/02/2010

Exceptional customer service… Read Full Review

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★★★★★

“Been with Zen for around 5 years and can't remember...”

Written on: 02/02/2010

Been with Zen for around 5 years and can't remember when I last had a problem. Support is very good and they advise you by email as soon as you approach 50% etc of your monthly allowance so you can top-up if neccessary. I can throughly recommend Zen Lite for home use… Read Full Review

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★★★★★

“Have been with Zen about 5 years now and their tech...”

Written on: 15/01/2010

Have been with Zen about 5 years now and their tech support is absolutely the best. English speakers who KNOW what they are talking about are extremely patient and understanding. Just bought a blackberry and spoke with tech support they had more knowledge than the company I purchased the blackberry from. I would certainly recommend Zen and they are definately worth the extra few pounds… Read Full Review

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★★★★★

“ ”

Written on: 17/12/2009 by ianmccully1 (4 reviews written)


I have only joined zen internet this month the 8th of december 2009 my internet went live, i am so happy with their service , you do have too pay more, but no more indian call centres and being passed from person to person, and english speaking technical help who can understand you easily makes a hell of a difference, but the only draw back i have is i am on the zen 8000 lite which i have found out by using the internet every night is not enough for me, so will have to pay more than 17.21 or… Read Full Review

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★★★★★

“Very good customer service, extremely helpful when I...”

Written on: 11/11/2009

Very good customer service, extremely helpful when I needed it and never tried to overcharge me when I left due to moving home. Unlike those a*******s at pipex.


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