Zen Internet Reviews - www.zen.co.uk

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★★★☆☆
3.4 / 5
60% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Zen Internet www.zen.co.uk
Zen Internet www.zen.co.uk

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★★☆☆☆

“Zen blames the victim”

Written on: 17/05/2014

I am disabled and rely on a BT line with extension cable from the master socket into my bedroom. The line often disconnects, and ofcourse, there is a possibility that it's due to the telephone, a cable, or a splitter. So I've replaced everything, several times. Today, after a disconnection, I rang up but the engineer was unfriendly, let me hang on for five minutes while he read the reports on the recuurent faults, (I asked him to ring back when he was finished but he wouldn't), and then he… Read Full Review

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★★☆☆☆

“Zen - Let down big time by accounts department”

Written on: 01/05/2013 by CADMAN1959 (1 review written)

I have been with Zen for 10 years, generally their technical service was excellent, however we have always experienced difficulties with the billing department, consistently failing to effectively collect direct debits, not a major problem, but an irritation. This year we wished to close down one of our domain names registered through them, the accounts dept. called to say that they had not been able to collect the funds on this DD (taken against a credit card, we informed them that we wished… Read Full Review

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★★☆☆☆

“Poor customer service and billing”

Written on: 12/02/2013 by Throttlejockey (1 review written)

We had no end of issues with billing and were cut off on numerous occasions with no warning. Final straw after leaving Zen was to receive a letter from a debt collection agency to recover less than £30 on a bill we never received. Zero communication for a company in the communication business !!… Read Full Review

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★★☆☆☆

“Disorganised billing lets Zen down”

Written on: 29/11/2011

The broadband service itself was good, I found the technical side excellent, but the back office billing was a bit of a shambles, and I decided to leave because I couldnt trust them any more… Read Full Review

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★★☆☆☆

“I have had an issue with my router from day one. Keep...”

Written on: 18/11/2010

I have had an issue with my router from day one. Keep getting different responses from the tech desk.

I made the mistake of purchasing the router from them. After a few weeks of the router crashing and trying to sort it out with helpdesk, the techie informs me it's a known issue. All they can do is send me a replacement of the same router.

When I asked for a refund they said it was past the 28 days in their t&c. Can't find that there at all.

BEST ADVICE?
Take your business elsewhere and save… Read Full Review

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★★☆☆☆

“How can I describe Zen? In all honesty, "really poor"...”

Written on: 21/06/2010

How can I describe Zen? In all honesty, "really poor" sums it up for me. We installed 2 new business lines in July 2009. For redundancy, we put ADSL on one line through Zen and one through IDNet.

The IDNet line has been fine ever since; the Zen line has been very, very poor. Bear in mind that the BT lines were put in at the same time (there's a 1 digit difference in the line numbers).

Latency and up/down stream speeds are not good in comparison to IDNet. Disconnections occur daily; once we… Read Full Review

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★★★☆☆

“ZEN Internet provide great value for money on regular...”

Written on: 23/04/2004 by ravix (1 review written)

ZEN Internet provide great value for money on regular web browsing, e-mail etc and fast. However, online gaming access can often be a little hit and miss with respect to "Connections Lost". Usenet server falls short of many other ISP's with respect to availability of groups and reliability. Technical support is open during office hours only.
The word to sum it all up is "AVERAGE."… Read Full Review

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