Lacanche Cluny Reviews

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★★★☆☆
2.9 / 5
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  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

Double Oven
Bake
Broil
Fuel Type: Gas
5 Cooking Elements (burner)
Capacity: 1.94 Cu. Ft.
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Lacanche Cluny

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Latest Reviews

★★★★★

“Cracking Lacanche Cluny”

Written on: 04/05/2019 by ixCastillo163 (1 review written)

We have had our Cluny for five years and we have been really pleased with it. Cracking five burner gas top, really great performance. The ovens are gas and electric fan. The gas oven did take some getting use to. But once you have the hang of the performance, it’s really good. The electric fan oven is good all round oven and gives a good even bake… Read Full Review

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★☆☆☆☆

“Would I buy again?”

Written on: 31/12/2018 by Brylee57 (1 review written)

Having spent the best part of 5 times the amount we would spent on a replacement for ourRangemaster I can honestly this product and its support is shocking. This is not a professional cooking range, it is not superior in any facet compared to a “real” professional range. It is a matter of style over substance. It constantly burns the bases of ANYTHING you attempt to cook within the gas oven, if You turn the temperature below the recommended level it takes an eternity to cook anything, try… Read Full Review

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Matilda104's Comment

Written on: 20/02/2019

Couldn't agree more. After aspiring to own a Lacanche for many years and eventually achieving our goal, the experience has been most disappointing. We were far happier with our previous range cooker which was a quarter of the price and extremely efficient. Although aesthetically pleasing, our Lacanche Cluny dual fuel is totally impractical. Fierce heat escapes scorching the stainless steel vents both back and front. The brass knobs cannot be adjusted without an oven glove to avoid burning your fingers. The gas oven results are very hit and miss, burning one side of the food and under cooking the other so you have to constantly turn the dish throughout cooking. Service and parts are horrendously expensive. Sadly we are now about to admit defeat and buy a different brand of range cooker. Our advice would be don't believe the hype, save your money and be careful what you wish for!

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★★★★★

“My New Lacanche Cluny”

Written on: 29/08/2018

This is our second Lacanche Cluny. The last one (which we sold with the house) was 15 years old. The new Cluny has been installed 3 months and I have to say it is brilliant. They have obviously refined the product over the years. The hob and ovens perform really well. I am so pleased we have brought another one for the new house… Read Full Review

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★☆☆☆☆

“Do not touch!”

Written on: 15/03/2018 by Kdog2000 (1 review written)

I've had a 'Modern' for 16 years and I don't know how I've put up with it for so long. (Appart from the cost to replace it.) Mine is a bit like Trigger's broom, it's had so many eye wateringly expensive parts that I can barely remember which bits are original. Oh it looks pretty but it was obviously assembled in a pre-Glaznost iron curtain county. At the moment it's decided to break oven seals always at the corners, These set you back £25 each and last a few weeks. At last I'm getting rid of… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 23/10/2017 by chris3tt (8 reviews written)

I would never recommend one of these just based on the customer service. We've had ours for 6 weeks now and haven't been able to get the gas oven to work and haven't been able to get anyone to fix it. Seems like they only have one engineer and he missed his appointment and then we're told its another 2 1/2 weeks until the next available appointment. It wasn't our fault he didn't come, but they just don't seem to care at all. I'm looking forward to seeing it it cooks, but based on the customer… Read Full Review

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★☆☆☆☆

“Terrible sales people”

Written on: 24/09/2017 by Schmidtot9 (1 review written)

I called 2 weeks ago about buying a macon. We have a really old one at present and were wanting a newer model. We have not received a call back as promised and have waited long enough. Decided to go for a bosch hob and 2 high level built in ovens. Service over the years has been really high must have paid half the price of the cooker again in service calls and parts. Find independent repairers to fix your cooker. Very very disappointed in La Caunche. Avoid… Read Full Review

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★★★★★

“Recently sold my Cluny and now have a Macon. ”

Written on: 09/05/2017 by LadyGrantham. (2 reviews written)

I had an ancient black Cluny which was included in our house sale. It had one replacement grill element in about 18 years of ownership and I loved tthat cooker! It had its faults. If you cooked something fatty in the grill, when you next turned the oven on it smoked whilst it burnt off the fat deposits on the oven element. I also found occasionally I'd be holding the gas control switch in for ages before the thermocouple played ball. I loved it that much I have now bought a Macon in ivory for… Read Full Review

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206Sp's Response to LadyGrantham.'s Review

Written on: 18/06/2017

Yes, we have one, pre '89 eastern european build quality I think defines it the Trabant of cookers. The gas oven burns but doesn't cook through, seals shrink and split, hinges bend so the doors don't shut properly ( we use a broom handle to keep the door shut) knobs get really hot as a result, even with the broom. You can only simmer with the very smallest burner the rest burn, the electric over is good though and the grill has yet to burn out but we always keep the door open when using it. It's rubbish really when you consider the cost of it inthe first place. But it does look good.

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★★☆☆☆

“After sales - be very careful”

Written on: 10/01/2017 by Ziegler131 (1 review written)

Our Cluny is a fine feature of the kitchen and has served us well. However, we have serious misgivings about after-sales and the cost of maintaining it. The company that represents Lacanche in the UK, based in Dorset, has little idea of good customer service and charges eye-watering sums for repairs. In 2016 and 2017 the call-out charge, which includes 15 minutes of labour, starts at £120 plus 1.5% if you pay by credit card. We had two oven seals replaced last decade and the bill came to over… Read Full Review

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Jillmatthews3737's Comment

Written on: 21/02/2017

I absolutely 100% agree with this review. After sales was non existent when I bought my Lacanche Cluny in 2003. The gas oven is a nightmare to light so much so I gave up on it and only use the electric oven. Door hinge broke. Top gas hob is fantastic. No local repair companies will touch a Lacanche. Exorbitant call out charge and £20 per 15 mins labour. Lacanche let themselves down badly. I would never buy another one nor recommend one to anyone

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Marquisofsligo's Comment

Written on: 21/02/2017

Hi Jillmatthews3737,
Thanks for your comment. I was angry that the outfit in Poole couldn't get to our Cluny for over 4 weeks that I contacted Lacanche in France. I told them about the appalling level of customer service (i.e. over 4 weeks for the ovens to be repaired) from their representative in the UK and asked if they had any other people in the UK to look after their customers. My heart sank when the same company in the UK contacted me, at France's behest, to say they were the only outfit.

As a result, FdF and Lacanche UK, showing such disregard, and you could state contempt, for their customers (who spend a tidy sum on their cookers) do not deserve to exist.

Reminder to all: avoid FdF and Lacanche until they take customer service seriously and adopt professional standards.

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★★☆☆☆

“Style over Substance”

Written on: 31/10/2016 by Rich5ltr (1 review written)

Sadly we have been very disappointed with our Lacanche Cluny. Yes it looks great and we were very excited when we bought it 15 years ago but when spending £5k or whatever one expects so much more. During that time it has required, fans, elements, hinges and numerous seals. Not only that but the temperature graduations for the ovens wore off within a few years and the whole thing seems badly built. It's such a shame because we want to love it but can't. This, combined with a laissez-faire… Read Full Review

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★☆☆☆☆

“oven has no consistant temp”

Written on: 18/12/2015 by Azaria467 (1 review written)

We graduated to this range with excitement. At first loving the fire stove top, then finding out it doesn't go low enough to simmer... I had my first batch of cookies turn out great, after a bit of fumbling with the temperature. Now, after 6 months of struggle with burnt, unevenly baked cookies, pies, and all of the other things that people cook in the oven I want to smash it in, return it... I am not feeling the "joy of cooking" any longer with this "beautiful range" to say the… Read Full Review

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★★★★★

“Lacanche Cluny Purple”

Written on: 27/09/2015 by melnaylor (1 review written)

Very disappointed to see one or two negative reviews as our Lacanche Cooker has been a brilliant addition to our kitchen for over 6 years now...no service callouts or parts failures, and a great deal of cooking of all kinds performed on it with no problems. Even my husband's worries about potentially higher fuel bills has proved to be unfounded...and we moved from about the cheapest electric cooker you could get from British Gas at the time to a dual oven gas/electric!! Furthermore, each part… Read Full Review

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★☆☆☆☆

“2CV without wheels or charm”

Written on: 18/09/2015 by 144Grant (1 review written)

I've had a lacanche 'modern' renamed Westhal. Its as crude and inefficient piece of machinery as can be imagined. It's like a Citroen 2CV without the charm and was probably engineered about the same time. Unlike the 2CV, parts are unbelievably expensive and wear out regularly and it performs without any charm at all. Oh it looks good but take the ovens: the fan oven burns things at the back and destroys puddings and tarts with alacrity. The convection oven performs well but includes the… Read Full Review

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★★★★★

“La Canche Savigny in Provençal Yellow, I LOVE IT!!”

Written on: 12/01/2015 by MrsMurph (1 review written)

I took delivery of a very pretty La Canche Savigny, in Provençal Yellow, just before Christmas. My first proper meal was indeed our Christmas dinner and we enjoyed a very succulent 18lb turkey with all the trimmings. Not only is it beautiful, and jollies up the dreariest of days, it is totally fabulous to use. We are a family of six and my husband and I can comfortably cook together at the stove, I can't wait to teach my girls how to cook too. I cooked the most golden, even profiteroles… Read Full Review

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★★★★☆

“Lacanche Cluny”

Written on: 26/12/2014 by flO'Neal416 (1 review written)

I have had my Lacanche Cluny for over 10 years. Its been great, it cooks for a large family and is on every single day. In that time I have only had two service calls and one of them was my fault. Great cooker, would buy another one… Read Full Review

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★★★★★

“Great cooker - Cluny Lacanche”

Written on: 16/12/2014 by nikki28 (1 review written)

A smart, well designed beautiful piece of simple engineering that cooks fantastically. Looks stunning and very easily maintained and cleaned. The fan oven and the gas oven are a great combo. The ovens are well lit and easily accessed with pull down doors that are well designed to open and close well, but have enough weight that they feel of good sturdy stuff. The five gas burners on the hob give me plenty of options, and the stainless steel finish on the hob is so easy to keep clean. I also… Read Full Review

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★★★★★

“i have a Lacanche Oven which is now over twenty...”

Written on: 06/12/2014 by Fraser1956 (1 review written)

i have a Lacanche Oven which is now over twenty years old, and it has never given me any problems, it has been an absolutely wonderful oven to work with, and it also looks wonderful in my kitchen, I would highly recommend it to anyone… Read Full Review

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★★★★★

“Westahl - Wonderful”

Written on: 14/11/2014 by KathyA (1 review written)

I bought the beautiful dual fuel Westahl when I had a new kitchen built 3 years ago.I cook a lot and bake my own bread and I love this cooker. I have a regular over and a fan oven so it's great for cakes and for roasts. The burners are fierce almost like the ones in a professional kitchen, so they are wonderful to cook on and the big "wok" burner works under a fish kettle or a griddle too. It has been reliable and looks beautiful in my kitchen. When it was delivered, the stainless steel top… Read Full Review

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★★☆☆☆

“Moderne rubbish. A catalogue of repairs and poor...”

Written on: 09/11/2014 by JohnathanJacobs50 (1 review written)

My 12 year old Moderne has the build quality and performance of a 1960s east European cooker. It's crude and the fan oven is very poor and uneven. I've replaced so many parts including grill, fan, door hinges, the electrical connectors and more. Parts are ridiculously expensive because they are only available from Fournier and they think of a number and double it. The only good thing is that to take it apart requires only a screwdriver and small spanner. So make sure you have these to… Read Full Review

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★★★★★

“The best cooker ever.”

Written on: 21/10/2014 by Baxter2 (1 review written)

Our five gas burner and double electric oven Cluny has served us, and continues to do so, very well since 1998. Combined with a Fornair extractor, the most powerful extractor system we have come across!, we couldn’t recommend the cooker more highly. We have just arranged for a service and the help and advice received to date from Lacanche has been second to none. As we’re thinking about moving house next year and in the probable kitchen re-vamp we would have no hesitation in installing… Read Full Review

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★☆☆☆☆

“Biggest mistake buying this oven”

Written on: 13/08/2014 by gezza48 (1 review written)

Just had my kitchen redesigned & my husband who never cooks insisted on buying this oven. What a complete waste of money. Whatever temperature is set it decides for itself how hot or cold it should be. Had an engineer in who suggested I should buy an oven thermostat and not rely on the the light when it turns off as it probably hasn't reached the temperature. I was always good at cooking cakes but haven't cooked a decent cake in the 18 months I have had this cooker. I see there are loads for… Read Full Review

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