Waitrose Reviews - www.waitrose.com

Click here if this is your business
★★☆☆☆
2.0 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Waitrose www.waitrose.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No social distancing from staff and bad customer service”

Written on: 15/07/2021 by MsLUong (2 reviews written)

Longfield Store: Staff don’t apply social distancing and teach over your shoulder when shopping! Raised a complaint with the store who kept me waiting for 20 minutes, after a staff member directed me to a colleague to call a manager, who wasn’t available due to a management meeting, 20 minutes later she advise me she was a team leader who could help me! Contacted customer services who offered me flowers, chocolate or a bottle of wine, which I found an insult! Store Manager contacted me and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Friendliest delivery driver I have ever had”

Written on: 06/07/2021 by Hristinailieva (1 review written)

I have been a Waitrose customer for a long time, but today the happiest and friendliest man delivered my food. I hope you get more people like him. Overall waitrose have always been helpful and supportive with any online order mistakes. At the end we are not perfect, mistakes do happen but I can only say that I am very happy with the customer service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Arrogant Waitrose don’t appreciate product quality...”

Written on: 01/02/2020 by Willis359 (1 review written)

Just had a really poor experience with Waitrose Customer Care which has left me disenchanted. Have been a loyal customer for years. But this week I reported a poor quality product and was treated to the ninth degree investigation over the purchase. Clearly Waitrose are sufficiently arrogant to believe they cannot possibly sell substandard products and as a result are less than tolerant of anyone daring to complain. How dare I report that the garlic chicken I bought was dreadful!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“they cancelled delivery due to snow, still took the money ”

Written on: 06/03/2018

After being bombarded with money off my first shop offers from waitrose I decided to give them a go. I had a delivery booked for friday night to have my weekly shopping delivered, i was very pleased with the money off voucher plus i was set to make a few pounds back through both my cash back site and a Lloyds debit card cashback offer ...... happy days. Waitrose emailed me earlier in the day to tell me about a few substitutions in some cases items being replaced for more expensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★★★★★

“Fantastic service”

Written on: 11/12/2017

Ordered a 100th birthday cake and party food from Waitrose to be delivered today 11th Dec, worst day ever for travelling by road. Initially was told my order may not be delivered today and would i select a different day for delivery. I totally understood Uttoxeter delivery depot where concerned about fulfilling their deliveries with the weather being as it has been, but I explained the order was for one of my residents 100th birthday which was today. They then reassured me that the order would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer service from Waitrose.com”

Written on: 30/09/2017 by bobr1973 (1 review written)

I’ve been a customer of Waitrose delivery for many years but over the past week have had an absolutely abysmal customer service experience from them. Last Saturday less than half of my fortnightly shop showed up. The driver was very apologetic and someone from Waitrose Coulsden called shortly after to discuss the order. At the time they offered a refund for the missing items but I wasn’t happy with that as it meant that I would still have to go and do a shop for the missing items. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★☆☆

“Online order delivered by a foreign taxi driver . No...”

Written on: 10/09/2017 by seGarcia194 (1 review written)

Last night was my 3rd online delivery from Waitrose and perhaps my last. My shopping arrived and the delivery driver proceeded to ask me for £6.00 in broken English, to cover delivery charges. He had been given £10.00 but the journey came to £16.00 and expected me, the customer to pay the shortfall. I tried to explain that delivery was free of charge and then asked him about my substitutions..... he held his hands up ... me no understand. I sent him on his way and called the Christchurch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Could be so much better ....”

Written on: 28/06/2017

As a regular contented shopper at our local Waitrose, I thought I would give Waitrose Online a go, and see how the experience of one shop with them compared to the usual excellent online food company I use. It was not nearly so good or careful : not such friendly, efficient service, items missing, billed incorrectly, fresh food not up to scratch , & more complicated to contact for refunds, as compared to the online company I regularly use. In addition, as their reviews are carefully monitored… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Could be so much better ....”

Written on: 28/06/2017

As a regular contented shopper at our local Waitrose, I thought I would give Waitrose Online a go, and see how the experience of one shop with them compared to the usual excellent online food company I use. It was not nearly so good or careful : not such friendly, efficient service, items missing, billed incorrectly, fresh food not up to scratch , & more complicated to contact for refunds, as compared to the online company I regularly use. In addition, as their reviews are carefully monitored… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Told phone supermarket if I wanted a good sell by date ”

Written on: 13/06/2017

Most of the delivery was on the sell by date. Telephoned customer service and was told telephone the store, Hexham if you want a good sell by date, pathetic. You can not change the order after 1145 the day before The worst… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

L.arollins's Comment

Written on: 01/09/2020

Received my first online Waitrose delivery to find that most of the fresh produce had to be used within 2 days of receipt - vegetables, fruit, fish. Totally unacceptable. The feedback system seems designed to put customers off complaining - comprehensive online form to complete including batch number of products.
Will probably go back to using my other online supermarket.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★☆

“todays disappointment at waitrose Bath”

Written on: 29/03/2017 by sal1999 (1 review written)

I have shopped in the Bath store ever since it opened and generally very good. However today I was left waiting at the meat counter while non busy staff were ignoring me. After 10 minutes I asked if anyone was going to serve me she did. Got to check out bill 8.27 paid cash 7.27 1.00 on card you would of thought. No she wanted 3.00 ?????? Not a happy costumer today do not like arguments for a few pennies food shopping… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Waitrose online delivery very poor”

Written on: 02/02/2017 by 184Goodman (1 review written)

This is a review of the online shopping service. The people who deliver do a good job. However customer support are very poor. We were charged for numerous that we did not receive. The people who delivered our order said that the systems were down therefore there were many errors. We therefore had to email customer service to obtain a refund, which is annoying. Even more annoying is that the individual who dealt with our email responded by claiming that as far as he knew we had not been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Lethargic Customer Service & Lond Queues at Checkouts”

Written on: 18/01/2017

I don't know what has happened to Waitrose over the past 18 months but their customer service on their checkouts has gone from good to very poor and often even rude. The problem may be a total lack of management oversight as previously managers were in attendance on the shop floor but in the past 18 months I could count on one hand the appearances of the manager in our local store. Staff have become slow, lethargic and surly with their customers and long queues at checkouts have been the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Yellowwarbler's Comment

Written on: 31/05/2017

Totally agree with this review. My local Waitrose(Cambridge) is constantly understaffed at checkout and especially infuriating at the one basket checkout which has three tills but 9 times out of ten is manned by one member of staff. I think there is a staffing/management issue at this store. They don't care as it's always jam packed. It's not a pleasant shopping experience. I live nearby but am going to shop elsewhere from now on.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Yellowwarbler's Comment

Written on: 31/05/2017

Totally agree with this review. My local Waitrose(Cambridge) is constantly understaffed at checkout and especially infuriating at the one basket checkout which has three tills but 9 times out of ten is manned by one member of staff. I think there is a staffing/management issue at this store. They don't care as it's always jam packed. It's not a pleasant shopping experience. I live nearby but am going to shop elsewhere from now on.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“Let down at Christmas”

Written on: 02/01/2017 by McLaughlin126 (1 review written)

Had a slot booked 3 months in advance for 2 days before Christmas for a big delivery (£200+). Arrived on time, but a third of products were 'substituted' (e.g. green cabbage for red!) or unavailable (e.g. fresh chicken stock) Fresh fruit was poor - either overripe and bruised or unripe and hard. So had to rush out last minute to the busy shops to search for necessary items - the whole point had been to avoid the need to do this! After this experience I will avoid Waitrose home delivery as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Just been to Waitrose Store in Farnham. They often...”

Written on: 03/09/2016 by TatianaSloan (1 review written)

Just been to Waitrose Store in Farnham. They often have good customer service but there are one or two individuals who really do need to check their attitudes. I was recently served by a quite rude young man who seems to enjoy sarcasm and managed to sound condescending and unpleasant...not the first time l have been served by him. I now avoid his checkout! The other one is a lady who continually chats about her health issues...quite offputting ....esp when others are waiting!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible delivery service”

Written on: 18/08/2016 by Tonghamshopper (1 review written)

Not only does the Farnham Waitrose fail to delivery on a very small order the items required they can't even manage to deliver in the time slot allotted. The substitutions were totally inadequate all in all a real disappointment, trust me when I say DON'T do online shopping with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Best Sushi avalible ”

Written on: 04/08/2016 by JonoUK (1 review written)

I really can't recommend Waitroses Sushi enough. Its fantastic they have in my opinion without question the best range and quality available. None of the other major high street retailers can compare to there range and believe me I've tried them all. If you're a sushi fan try it I can guarantee you won't be disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Why do we have to order bagged fruit & veg rather than...”

Written on: 01/08/2016

I have used Waitrose.com since it began and am generally very happy. The drivers are all so helpful and normally the orders are fine although the website could be quicker and show the offers more clearly. Why have the buyers/cost cutters decided in the last six or so weeks to insist on fruit and veg being ordered by the bag instead of the loose items. The quality is not as good, especially with apples and grapes - the apples are smaller and often bruised which does not show as clearly in a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Amazing service ”

Written on: 23/05/2016 by JJason (1 review written)

On 23. 05 around 16.00 I was doing my shopping as usual at Waitrose in Canary wharf. Unfortunately I didnt have my Waitrose card. I was slightly upset and went to the cashier to pay my bil. To be honest I ask with rude tone Am i gonna receive 25% off my bill cos I am waiting mote than month for my card to be delivered. Cashier didn't know what to do so she ask for help young guy. That guy come with a big smile, absolutely positive atitude and charm. He did everything, went on extra mile and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Waitrose Charlie Bighams chicken and mushroom risotto.”

Written on: 19/04/2016 by gcRay250 (1 review written)

Have just had this meal and it is absolutely stunning.lovely flavours and lots of chicken nice sized chunks with plenty of mushrooms… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview