Jetline Travel Reviews

★★☆☆☆
1.9 / 5
26% of users recommend this
? Ask our helpful community of experts about this product or company
Jetline Travel - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No refund ever”

Written on: 22/10/2021 by McMillan196 (1 review written)

I have been waiting for a refund in cash on an RCN for over 18 months. DO NOT USE this company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“JETLINE HOLIDAYS IS THE WORST!!!”

Written on: 18/09/2021 by Jeffrey22 (1 review written)

Jetline Holidays is hands down the most frustrating company I have ever dealt with. DO NOT BOOK WITH THIS COMPANY!!! - It is less than a week before we travel and we still dont even have the name of our hotel. - The Voucher for the tour we scheduled is set for the same time as our flight arrival time. - The customer service people are rude and continually talk over you. - They completely ignore questions about shuttles too and from hotels and tours. - They have not furnished the required ATOL… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I prepaid for a vacation to Portugal and Spain with...”

Written on: 14/05/2021 by ronnifox (1 review written)

I prepaid for a vacation to Portugal and Spain with them. They canceled the trip due to covid and refused to refund over 50% of my money! They gave me a $1000 credit on a trip I had paid nearly $2500 for. I will never book with them again and urge anyone thinking about it not too. Or, if you do, make sure you buy trip insurance… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Cancelled cruise on Norwegian epic”

Written on: 06/05/2021 by IsabelaBain246 (1 review written)

Booked first July 2020 for sept paid £800 deposit thy never invoiced for the balance we knew the ship couldn't sail. We asked them to return the deposit they refused said we didn't pay the balance on time. But we could transfer the deposit to May next year so we did. Then paid the full balance on time total £ 2800. This cruise was also cancelled. We were not contacted at all and when we rang asking if the ship was sailing six days before due we were told it was cancelled , so I asked for a… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“I'd trust a snake-oil salesmen more than Jetline!”

Written on: 04/05/2021 by MEDMED (1 review written)

MY OPINION IN A NUTSHELL: Unscrupulous! We paid for a trip to Italy last year because the rep for Jetline Holidays, PROMISED that if 'Covid should prevent us from taking the trip, that Jetline would immediately refund our money.' We've had 6 conversations with him, including tonight's call and PAGES of documentation. For the first 5 calls, he led us along, asking that we 'give it a couple more weeks and see if the travel restrictions to Italy would lift.' It's globally known that Americans may… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“I would give Negative stars if possible”

Written on: 27/04/2021 by eyRamos111 (1 review written)

If it were possible to give negative stars, I would. I booked a vacation package with Jetline Holidays on 24 Sep 2020 and paid $2250.90 in full on 25 Sep 2020. On 16 April 2021, I was informed by phone that my vacation was cancelled and that I could get a voucher for travel later. Per Jetline's own web-site, "If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights… Read Full Review

Report this review
Was this review helpful? 4 0
★★★★★

“Finally Booked!”

Written on: 18/03/2021 by RaidenChapman (1 review written)

Fab! Looking forward to travelling again. Had my holiday cancelled due to COVID, but that was to be expected. Better to be safe than sorry. Have booked with Jetline in several times in the past 5 years and they always deliver. I struggled initially to get through to them, but the agent explained that they too had been affected by the pandemic. I knew what I wanted and he was very efficient and got it all booked up for me. Fingers crossed everything opens before Sept.17th and I get to go to… Read Full Review

Filipflop's Comment

Written on: 03/06/2021

You'll be lucky

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Failed Greece Trip”

Written on: 06/08/2020 by Spenceez1977 (1 review written)

I booked a trip to Greece on Jetline travel for my wife and I in May. I gave them an $1800 deposit with $1200 due later. Before it was time to pay the $1200 it became obvious that the trip would be cancelled due to COVID-19, since Greece was closed to tourists at the time and is still closed to those in the US. I did receive a phone call from the travel agent but the connection was so bad every time he called that I couldn't understand him. I sent an email requesting a refund and never received… Read Full Review

Report this review
Was this review helpful? 3 1
★☆☆☆☆

“Don't use these agents!”

Written on: 06/07/2020 by CathiA (1 review written)

I booked a "great deal" advertised through Travel Zoo and of course, was not surprised to see that it was cancelled due to Covid. However, despite all my legal rights for a full refund and that the company is ABTA guaranteed, they have refused to refund me any cash, offering a voucher for half the amount I paid which has to be used with them by a certain time .. when there is no guarantee of being able to go. They insisted I claim on my travel insurance and I am still processing my claim… Read Full Review

Cathia's Response to CathiA's Review

Written on: 06/07/2020

It wasn't Travel Zoo that was responsible - it was Jetline Travel. I meant to explain that I found the deal on Travel Zoo but the company that have been so poor and terrible is Jetline Travel.

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Waiting for refund since March”

Written on: 03/07/2020 by HarmonyDempsey367 (1 review written)

Waiting for a partial refund from this company since March! Would not provide full refund even though I could have got full amount back if id gone direct to vendors. Well over the quoted 7-9 weeks and no further contact from Jetline Holidays. Eventually when you get through to someone, passed around and knowone takes ownership. Staff not capable of processing even the basic information never mind providing you with actual help. I do not expect to receive any monies direct from Jetline Holidays… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“refund refund refund”

Written on: 26/06/2020 by jp7470 (1 review written)

Our cruise was curtailed in february after a week because of the virus, and in compensation celebrity cruises refunded us the full amount of the cruise they repaid that back to Jetline in the middle of february and as of todays date 26/06/20 we have still not received it We were told on the 16th march that the cheque was in the post when we confirmed we had not received it we were told to wait a little longer as it may have gone into the 2nd class post after another week we were told another… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 01/06/2020 by ATKINSO (1 review written)

This company is APPALLING!!!! After emailing them at least 20 times and making numerous calls they have finally offered a credit note or only 71% of the payment I made. DO NOT BOOK WITH THIS COMPANY… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Last I spoke to them, they told me I'd be refunded if...”

Written on: 23/04/2020 by markweiler (1 review written)

Last I spoke to them, they told me I'd be refunded if the airline or hotel cancelled. Well they did. A few days later, Jetline packs up and turns off their phones. Now they are saying that the airline refuses to refund us. However, I called Turkish Airlines on multiple occasions, and the answer hasn't waivered. "We refunded your money to Jetline Holidays in March. You need to get your money from them." If you read their reviews and comments on their social media posts, it's clear, they have a… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Refusing Full Refund”

Written on: 21/04/2020 by RuthieJB (1 review written)

I wish I could give zero stars but that isn't an option. We were due to go on holiday this coming Saturday to celebrate our wedding anniversary but with the current COVID-19 situation our holiday has been cancelled. Jetline Holidays are refusing to give us a full cash refund, refund credit note or give us alternative date to travel in the future. They have 'very kindly' offered to give us some money back but they want to charge us over £300 as admin fees to cover the cost of sending us a… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Businesses behaving badly ”

Written on: 13/04/2020 by ElsaO'Grady429 (1 review written)

Report companies behaving badly during coronavirus via new government site. Unable to post links here so just google, easy to find… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never use jetline cruises ”

Written on: 09/04/2020 by Dianebubbles (1 review written)

We had our cruise cancelled, due to the current virus. We expected 100% refund. This was not the case. On booking we was told it was a package deal. When jetline cancelled they informed up it was not as stated a package,and we would not received a full refund. They stated we can hold the trip until next year but would have a loss of £800.00 the same if we wanted our money back, if we wanted a refund it would take months? We requested a breakdown of our holiday, but was told by an agent who… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Jetline is trying to keep my money!”

Written on: 31/03/2020 by laupy12 (1 review written)

I booked a holiday to Morocco - £1950. I has been cancelled due to virus. Jetline offered a £1500 credit note. In terms of the Package Travel Regulations I am entitled to a full cash refund. Jetline placed enormous pressure to accept the credit note giving me a few hours to accept. I asked who was paid the £450 difference. I did not get an answer. They have ignored my demands for a full cash refund. They have not communicated back to me in this regard. The Jetline Travel advert in the Daily… Read Full Review

Ariesgirl58's Response to laupy12's Review

Written on: 06/04/2020

I agree...I too am having trouble communicating with Jetline about a holiday 8 should have taken to Prague on 16/3. I was asked to ‘bear with them’ in the early days of the Coronavirus impact but they would be in touch within 2/3 weeks. I have waited for contacts but when I nothing in 3 weeks I tried to call them today and the phone numbers I have they either ring out or the call is disconnected or there is message saying they cannot no answer calls but will stay in regular email contact with clients. I am not sure what to do next...I’ve sent an email asking for contact to the sales adviser I was initially dealing with...but I don’t hold out much hope given other reviews I’ve seen online. Seems they area rogue company! I feel my next step will be an insurance claim which is unfair given Jetline will have had the flights refunded as minimum and should pass that back to the customer by law I believe.

Reply to this comment

Phoebedote's reply to Ariesgirl58's Comment

Written on: 26/06/2020

Hi we are in the same boat report them to CMA business behaving badly during Covid I also raised a dispute with my credit card only to have jetline reclaim it back I am now using section 75 of my credit card and have just raised a complaint with the financial ombudsman only way to go it seems this company is despicable

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 2 Comments
★☆☆☆☆

“Avoid these, they just want your money”

Written on: 20/03/2020 by welshdragon2012 (1 review written)

What a ridiculous situation! We had a short break (3 Nights) booked via Jetline to go to Athens today, Thursday 19 March. In view of current warnings Greece has closed all visitor sights together with Restaurants, Bars etc. However, Easyjet flight still left Bristol at 06:50 am today. We did not catch flight as our view was that it’s a waste of time catching a plane to Athens where not only the above restrictions apply but also any foreigners arriving will have to self-isolate for 14 days, so… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid, do not use, disgraceful”

Written on: 11/03/2020 by jxFitch213 (1 review written)

DO NOT USE!!! POOR!! Disgraceful Booked a surprise trip using Jetline Holidays, for my parents to Venice for 3 nights. I didn’t know the trip would be via this company as I wouldn’t have used them looking at reviews. I brought a voucher from GoGroopie, then had to ring this company to book the dates, I had a lot of pressure from Jetline to upgrade my deal for my parents but thought it was worth the extra cost and went for it. Then I got a phone call advising their flight home was cancelled… Read Full Review

Paunterman's Comment

Written on: 11/03/2020

We too booked with this company and paid balance in full.They e mailed to say our flight back frim Venice had been cancelled and offered a new date or alternate flight none of which were acceptable.
They offered a flight fefund but thats all,.... we still await the refund.
Im sure they are in breach of contract, but we fully intent to esculate this if we do not get re imbused.

Reply to this comment

Gemmybear's Comment

Written on: 11/03/2020

Yes I am escalating this. I’ve heard many of the same stories. Good luck, I hope you receive the refund as you should.

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 2 Comments
★☆☆☆☆

“NEVER, EVER, EVER”

Written on: 04/03/2020 by 141Flood (1 review written)

THE WORST! Zero customer service. They mentioned airlines not offering change dates for free when it’s obvious online and by direct phone call the airline is happy to do so. I can’t do it directly simply because I booked through this HORRIBLE so-called “Jetline Holidays”. They want to send me on a cruise to Israel where there are 10,000 people in quarantine for COVID-19. Cruise to nowhere and then possible quarantine on the ship for 14 days. I suggested a credit towards same trip… Read Full Review

Report this review
Was this review helpful? 1 0
overview