Jetline Travel Reviews

★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Failed Greece Trip”

Written on: 06/08/2020 by Spenceez1977 (1 review written)

I booked a trip to Greece on Jetline travel for my wife and I in May. I gave them an $1800 deposit with $1200 due later. Before it was time to pay the $1200 it became obvious that the trip would be cancelled due to COVID-19, since Greece was closed to tourists at the time and is still closed to those in the US. I did receive a phone call from the travel agent but the connection was so bad every time he called that I couldn't understand him. I sent an email requesting a refund and never received… Read Full Review

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★☆☆☆☆

“Don't use these agents!”

Written on: 06/07/2020 by CathiA (1 review written)

I booked a "great deal" advertised through Travel Zoo and of course, was not surprised to see that it was cancelled due to Covid. However, despite all my legal rights for a full refund and that the company is ABTA guaranteed, they have refused to refund me any cash, offering a voucher for half the amount I paid which has to be used with them by a certain time .. when there is no guarantee of being able to go. They insisted I claim on my travel insurance and I am still processing my claim… Read Full Review

Cathia's Response to CathiA's Review

Written on: 06/07/2020

It wasn't Travel Zoo that was responsible - it was Jetline Travel. I meant to explain that I found the deal on Travel Zoo but the company that have been so poor and terrible is Jetline Travel.

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★☆☆☆☆

“Waiting for refund since March”

Written on: 03/07/2020 by HarmonyDempsey367 (1 review written)

Waiting for a partial refund from this company since March! Would not provide full refund even though I could have got full amount back if id gone direct to vendors. Well over the quoted 7-9 weeks and no further contact from Jetline Holidays. Eventually when you get through to someone, passed around and knowone takes ownership. Staff not capable of processing even the basic information never mind providing you with actual help. I do not expect to receive any monies direct from Jetline Holidays… Read Full Review

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★☆☆☆☆

“refund refund refund”

Written on: 26/06/2020 by jp7470 (1 review written)

Our cruise was curtailed in february after a week because of the virus, and in compensation celebrity cruises refunded us the full amount of the cruise they repaid that back to Jetline in the middle of february and as of todays date 26/06/20 we have still not received it We were told on the 16th march that the cheque was in the post when we confirmed we had not received it we were told to wait a little longer as it may have gone into the 2nd class post after another week we were told another… Read Full Review

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★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 01/06/2020 by ATKINSO (1 review written)

This company is APPALLING!!!! After emailing them at least 20 times and making numerous calls they have finally offered a credit note or only 71% of the payment I made. DO NOT BOOK WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Last I spoke to them, they told me I'd be refunded if...”

Written on: 23/04/2020 by markweiler (1 review written)

Last I spoke to them, they told me I'd be refunded if the airline or hotel cancelled. Well they did. A few days later, Jetline packs up and turns off their phones. Now they are saying that the airline refuses to refund us. However, I called Turkish Airlines on multiple occasions, and the answer hasn't waivered. "We refunded your money to Jetline Holidays in March. You need to get your money from them." If you read their reviews and comments on their social media posts, it's clear, they have a… Read Full Review

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★☆☆☆☆

“Refusing Full Refund”

Written on: 21/04/2020 by RuthieJB (1 review written)

I wish I could give zero stars but that isn't an option. We were due to go on holiday this coming Saturday to celebrate our wedding anniversary but with the current COVID-19 situation our holiday has been cancelled. Jetline Holidays are refusing to give us a full cash refund, refund credit note or give us alternative date to travel in the future. They have 'very kindly' offered to give us some money back but they want to charge us over £300 as admin fees to cover the cost of sending us a… Read Full Review

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★☆☆☆☆

“Businesses behaving badly ”

Written on: 13/04/2020 by ElsaO'Grady429 (1 review written)

Report companies behaving badly during coronavirus via new government site. Unable to post links here so just google, easy to find… Read Full Review

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★☆☆☆☆

“Never use jetline cruises ”

Written on: 09/04/2020 by Dianebubbles (1 review written)

We had our cruise cancelled, due to the current virus. We expected 100% refund. This was not the case. On booking we was told it was a package deal. When jetline cancelled they informed up it was not as stated a package,and we would not received a full refund. They stated we can hold the trip until next year but would have a loss of £800.00 the same if we wanted our money back, if we wanted a refund it would take months? We requested a breakdown of our holiday, but was told by an agent who… Read Full Review

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★☆☆☆☆

“Jetline is trying to keep my money!”

Written on: 31/03/2020 by laupy12 (1 review written)

I booked a holiday to Morocco - £1950. I has been cancelled due to virus. Jetline offered a £1500 credit note. In terms of the Package Travel Regulations I am entitled to a full cash refund. Jetline placed enormous pressure to accept the credit note giving me a few hours to accept. I asked who was paid the £450 difference. I did not get an answer. They have ignored my demands for a full cash refund. They have not communicated back to me in this regard. The Jetline Travel advert in the Daily… Read Full Review

Ariesgirl58's Response to laupy12's Review

Written on: 06/04/2020

I agree...I too am having trouble communicating with Jetline about a holiday 8 should have taken to Prague on 16/3. I was asked to ‘bear with them’ in the early days of the Coronavirus impact but they would be in touch within 2/3 weeks. I have waited for contacts but when I nothing in 3 weeks I tried to call them today and the phone numbers I have they either ring out or the call is disconnected or there is message saying they cannot no answer calls but will stay in regular email contact with clients. I am not sure what to do next...I’ve sent an email asking for contact to the sales adviser I was initially dealing with...but I don’t hold out much hope given other reviews I’ve seen online. Seems they area rogue company! I feel my next step will be an insurance claim which is unfair given Jetline will have had the flights refunded as minimum and should pass that back to the customer by law I believe.

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Phoebedote's reply to Ariesgirl58's Comment

Written on: 26/06/2020

Hi we are in the same boat report them to CMA business behaving badly during Covid I also raised a dispute with my credit card only to have jetline reclaim it back I am now using section 75 of my credit card and have just raised a complaint with the financial ombudsman only way to go it seems this company is despicable

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★☆☆☆☆

“Avoid these, they just want your money”

Written on: 20/03/2020 by welshdragon2012 (1 review written)

What a ridiculous situation! We had a short break (3 Nights) booked via Jetline to go to Athens today, Thursday 19 March. In view of current warnings Greece has closed all visitor sights together with Restaurants, Bars etc. However, Easyjet flight still left Bristol at 06:50 am today. We did not catch flight as our view was that it’s a waste of time catching a plane to Athens where not only the above restrictions apply but also any foreigners arriving will have to self-isolate for 14 days, so… Read Full Review

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★☆☆☆☆

“Avoid, do not use, disgraceful”

Written on: 11/03/2020 by jxFitch213 (1 review written)

DO NOT USE!!! POOR!! Disgraceful Booked a surprise trip using Jetline Holidays, for my parents to Venice for 3 nights. I didn’t know the trip would be via this company as I wouldn’t have used them looking at reviews. I brought a voucher from GoGroopie, then had to ring this company to book the dates, I had a lot of pressure from Jetline to upgrade my deal for my parents but thought it was worth the extra cost and went for it. Then I got a phone call advising their flight home was cancelled… Read Full Review

Paunterman's Comment

Written on: 11/03/2020

We too booked with this company and paid balance in full.They e mailed to say our flight back frim Venice had been cancelled and offered a new date or alternate flight none of which were acceptable.
They offered a flight fefund but thats all,.... we still await the refund.
Im sure they are in breach of contract, but we fully intent to esculate this if we do not get re imbused.

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Gemmybear's Comment

Written on: 11/03/2020

Yes I am escalating this. I’ve heard many of the same stories. Good luck, I hope you receive the refund as you should.

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★☆☆☆☆

“NEVER, EVER, EVER”

Written on: 04/03/2020 by 141Flood (1 review written)

THE WORST! Zero customer service. They mentioned airlines not offering change dates for free when it’s obvious online and by direct phone call the airline is happy to do so. I can’t do it directly simply because I booked through this HORRIBLE so-called “Jetline Holidays”. They want to send me on a cruise to Israel where there are 10,000 people in quarantine for COVID-19. Cruise to nowhere and then possible quarantine on the ship for 14 days. I suggested a credit towards same trip… Read Full Review

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★☆☆☆☆

“Trying to cancel”

Written on: 05/02/2020 by Paddock24 (1 review written)

They seem very reluctant to cancel my city break. Asked me the nature of my illness and suggested I go another time. I was put on hold 3 times but still the holiday has not been cancelled. I was asked to email them and I did this 24 hours ago. No confirmation email has arrived. A bit if a shambles really… Read Full Review

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★★★★★

“Had a great time,everything ran to plan,NO problems at...”

Written on: 07/12/2019

We have just returned from our break to Venice/Rome and everything went as planned.Jetline made sure our boarding passes for Ryan Air were e.mailed to the Hotel and they were duly printed out waiting for us on our departure.The Hotel in Venice Hotel Centrale was very basic room,as small as a postage stamp but served it's purpose.Tickets were bought from the Tabac right next door and the bus stop was literally over the road.Very easy.Breakfast was the same for 3 days,continental and not very… Read Full Review

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★☆☆☆☆

“the worst company on the planet”

Written on: 04/05/2019 by Jaylen24 (1 review written)

I take 4 or 5 holidays every year and have never had a problem with any until I tried to book today with Jetlineholidays - I had seen an advertisement in the Mirror newspaper for 7 days to Iceland, Niagara Falls & New York so went to their website to have a look & book - however whilst there were numerous other holidays to look at this one did not exist so I made a phone call to get advice on how I could find it but the man the other end was told me it had been taken off their main site but was… Read Full Review

Susanpenny56's Comment

Written on: 09/07/2019

I know what you mean, we booked though jetline cruises, what a nightmare!!!, they put two elderly people on the 2nd floor with 4 flights of stairs to climb and no lift, I complained bitterly when we got home but was told It was our fault because we didn't inform the sales person we needed lifts..... to quick to take your money.
I agree with you AVOID AT ALL COSTS.

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★☆☆☆☆

“"Missed the Boat"...!”

Written on: 04/10/2017 by btMiddleton4 (1 review written)

I feel that I had to write to share "the experience" my wife and I had on this JetLine Cruise holiday. First of all we arrived at Naples airport on the Saturday but had to wait one and half hours for our transfer to our hotel. The stay at the Carlton Hotel was fine,a good location in the heart of Sorrento. On the following Sunday, the private hire driver arrived on time to take us to Naples Train station. We boarded the train for our journey to Rome Civitavecchia. We arrived at Rome Termini… Read Full Review

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★★★★★

“Job Well Done”

Written on: 30/09/2017 by melnik1 (1 review written)

After booking a holiday for myself and a friend through one of your companies we went into panic mode when we read the reviews. I even went so far as to call the company I had booked through (Hot Deals) re the reviews and was assured that our booking/holiday were all ok. We set off to the airport with a certain amount of fear and trepidation..!!!! As we swiped our boarding pass we had our fingers crossed.....yes, we had a flight. We flew Ryanair from Liverpool to Rhodes. The next finger… Read Full Review

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★☆☆☆☆

“My nightmare holiday with jetline”

Written on: 17/09/2017 by 11steve24 (1 review written)

I booked a holiday with jetline and they rang back saying it was not available,so they chose a different place to stay,I took it as it would be on par with the 3 star place I first booked,when I we arrived at our destination we noticed no poo,no air conditioning,it was a 2 star place so the owners said,but jetliners suppliers say it is a 3 star,it is not the owners fault at all because it is a 2 star place and you expect a 2 star if you know that's what you booked,but we did not.we expected… Read Full Review

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★☆☆☆☆

“Very poor Customer service”

Written on: 09/07/2017 by fourpenny (1 review written)

We have just booked a Niagara falls/New York with a sail home, through them. What it says in the brochure is a load of rubbish, We asked for an upgrade to balcony room on the ship, we found out from our booking it's obstructed and we would have to pay extra for a 'better' balcony, we had to pay extra to fly direct from Gatwick to Toronto again no mention of this in their brochure, we asked for a transfer from Southampton to Gatwick (they didn't do this) thankfully Cunard do, I told them I… Read Full Review

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