E2Save - Reviews - www.e2save.com

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Ok so I’m a customer with Carphone ware house who...”

Written on: 19/11/2017 by Philip_88_san (1 review written)

Ok so I’m a customer with Carphone ware house who are there sister company, my phone was due a upgrade and I was going into the shop to get my phone upgrade as I had been in there before my upgrade was due and they said if I order on Monday I will get my phone on Friday. The Sunday before the Monday I got a call for a e2save sales team man, this guy convinced me that my phonee will Arrive by Friday if I order on the phone with him so I agreed to do my upgrade through e2save in the phone… Read Full Review

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★☆☆☆☆

“cannot cancel”

Written on: 13/11/2017 by McLaughlin186 (1 review written)

stupidly agreed to an upgrade via a cold call - provided me with a small handset when specifically requested a large handset. They don't send a confirmation email and make every effort to mislead. They supply a form with the phone that has transaction no. and invoice number. No website, no customer service number! As I thought I was being sold this phone by carphone warehouse I called their customer services, who took all my details and appeared to know who I was - when i said i didn't want the… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 06/11/2017 by Stuartisnothappy (1 review written)

Having ordered my new Google pixel I decided I liked the phone but wanted to change tariff. I contacted customer services 2 days after receiving the phone and we'll within the 14 day cooling off period. I have had such poor response from e2save that 5 calls later over the course of a month, and more than 90 minutes on the 13p + a minute phone line to customer services I am now locked into the tariff I didn't want. I have been promised a 24 hour call back from a manager twice and both times they… Read Full Review

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★☆☆☆☆

“13p/min! 50 min queue!”

Written on: 04/09/2017 by Colemanoa354 (1 review written)

Tried to order a phone online tonight. Fault with their website meant unable to order before price increase tomorrow, and cashback ends. Phoned their customer service line. Kept on hold for 52 mins at 13p/min, only to told that the line is now closed! Hence very annoyed. Checked for an email address, and not surprised to find out that haven't got one… Read Full Review

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★☆☆☆☆

“miss sale”

Written on: 08/04/2017

hi I was promised the end of Feb 2017 a cheque for £200 as part of the cashback deal plus a new ! phone for my up graded. Since then, I have received a cheque for £140 after so many weeks of calling and a basic phone so cheap and nasty that I can no get it to work. I have to continue using my old phone and now when I speak to customer care , they denied what they initially promised. This is terrible and is a miss Sale. Im an old pensioner and I find it hard to deal with this situation and… Read Full Review

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★☆☆☆☆

“Be careful with your money and personal details”

Written on: 15/03/2017 by Jyo_London (1 review written)

I never see,the worst customer service from e2 save i order a Vodfone sim with e2save oct 2016 and cancelled same day because auto cashback is not same as manual cashabck and cancellation confirmed same day, still vodafone deducting every month 17 pounds from oct 2016 i complained this to e2 save customer service, still no response please can someone take action STOP this. Thanks, Jyo… Read Full Review

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★★★★★

“Surprisingly excellent service ”

Written on: 02/02/2017 by PaddyJPG (2 reviews written)

After reading reviews of this company on the internet, I had my reservations about purchasing a phone with them. However, I have been pleasantly surprised. I bought a refurbished iPhone for a very good price from them yesterday evening and received it in the early afternoon today. The phone is in perfect condition and service has been second to none. I received updates on my delivery throughout the day and night and even a one hour slot in which my phone was delivered. This was delivered on… Read Full Review

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★☆☆☆☆

“pathetic company”

Written on: 07/08/2016 by MadisonMitchell86 (1 review written)

obviously a pass the buck company for the carphone warehouse most unhelpful lieing comany i have dealt wh in 60 years how they are allowed to trade in such a manner would question the ethics of the carphone warehouse who share your data with them stay away from thec… Read Full Review

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★☆☆☆☆

“sold my bank details”

Written on: 16/11/2015 by Brentm362 (1 review written)

sold my bank details to another company… Read Full Review

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Tpsdoesntwork's Comment

Written on: 21/01/2016

AGGRESSIVE SALES FORCE
Phoned today on behalf of CARPHONE Warehouse - I am not a CW customer
they have my information
they phone on different number

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★☆☆☆☆

“aviod avoid avoid”

Written on: 05/09/2015 by ElsaNeville (1 review written)

Made the mistake of taking out a SIM card with Vodaphone through these people. I have tried to find out how to return this SIM card as not needed. (Vodaphone's 03 number takes forever. If you do get through they pass you on to someone who hangs up. Finally they send you back to E2Save.) 'E2Save' means 'save up to speak to us'. Their 0871 number costs 13ppm + charges. If you use their unpublished landline for customer service you will find that all the options you try lead to an 'office closed'… Read Full Review

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★★☆☆☆

“Wrong sized sim sent”

Written on: 24/08/2015 by Georgiaf161 (1 review written)

wrong size sim sent so was without mobile phone - needed a nano 02 fixed the problem and reactivated my old one but alas a new problem emerged no cellular data as E2Save not only sent me the wrong sim the package was for an android phone 02 resolved the problem after 24 hours 2 days without my phone… Read Full Review

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★☆☆☆☆

“untrust worthy”

Written on: 09/08/2015 by zbWilliams494 (1 review written)

I took out a mobile phone contract with phone included on a cash back deal. Jumped through all the hoops the cash back requires. I should have got £208 back but only received one cheque for £40 odd quid. Now they've been ciber attacked and lost my banking details. Avoid like the plague along with their parent carphone warehouse… Read Full Review

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★☆☆☆☆

“KEEP AWAY!!!”

Written on: 27/06/2015 by Clareb454 (1 review written)

Stay well clear having had a few contracts with e2save during this last contract their customer service seems to have gone downhill. They have lost two of my bills which I have sent in by post and missed out on the cashback and have just rejected my latest bill because its literally few days out this despite the fact that I haven't missed or madea late payment in any of my contracts. They don't send any reminders they want you to forget so they can keep your money… Read Full Review

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★☆☆☆☆

“Absolutely rubbish”

Written on: 10/06/2015 by SidneyMcCurdy (1 review written)

Do not entertain this company… Read Full Review

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★☆☆☆☆

“Close to illegal, surely!”

Written on: 08/04/2015 by Wallaceyw326 (1 review written)

I had a phone call purporting to be from my mobile supplier, inviting me to upgrade. I agreed as the offer sounded pretty good. However, the small print, when it arrived, stated that I'd agreed to buy a REFURBISHED, MINI version of the phone I thought I'd be getting. When I tried to call to cancel, none of the phone numbers on the correspondence worked. I called the fraud helpline and they advised me not to accept delivery of the "new" phone when it arrived. This saved me from what would have… Read Full Review

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★☆☆☆☆

“Ridiculous!”

Written on: 21/01/2015 by emmaisaac78 (1 review written)

I got a call from a lady just over a week ago claiming to be from carphone warehouse, to cut a long story short she offered me a new contract with my existing supplier but the phone that I wanted with the storage data, etc. I received this phone and the new SIM card and followed instructions on how to operate, the sim card didn't work, because I had activated the sim my old sim was disconnected leaving me with no phone, I have spoken with vodaphone and they have sent me three separate sims all… Read Full Review

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Bigboo's Response to emmaisaac78's Review

Written on: 01/04/2015

E2save are part of the Carphone warehouse. You would have been told that in the beginning of the conversation but because e2save is the shorter of part of the Carphone warehouse you probably won't have registered it in your head. You would have received email and text messages to confirm the contract and deal with a customer service number to contact should you have any problems. You also had 14 days in which to return the handset in the accompanying returns package that arrived WITH the phone so why did you not return it for exchange?? After two sim cards that should have told you that the phone was faulty. The phone would have been in an unopened box so no one went out of their way to provide you with a damaged phone and how do you know it wasn't damaged by the courier throwing it about in the van or depot? Easy to blame the phone company I guess.

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★☆☆☆☆

“I upgraded my phone and contract with e2save and made...”

Written on: 30/11/2014 by donnawood (1 review written)

I upgraded my phone and contract with e2save and made the choice to take the particular package that had the Toshiba laptop as my free gift this was the only reason I chose to go with e2save .I have received my phone as stated but have not received the laptop this is now a week overdue and I cant make contact with any e2save personal to discuss the matter due to the costumer services line is to busy 3 hours I have tried for .I wish to cancel my contract with e2save I find the whole service… Read Full Review

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Bigboo's Response to donnawood's Review

Written on: 01/04/2015

When you take the package it doesn't arrive together! Because you have 14 days cooling off you could send the phone back and keep the laptop which would not be fair on the trader, so to keep things right you receive the extra packages after the 14 days, it is the same with the accessories pack and phone cases. Its not rocket science really. Common sense seems to be missing from a vast majority of these unfair reviews.

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★☆☆☆☆

“KEEP AWAY!!! I WISH I DID!!! ”

Written on: 22/11/2014 by joiney79 (1 review written)

Got a 24 month contract with them, 250 mins, 3000 texts 500mb data and cashback. Received a text from network operator saying I get 200 mins, 3000 texts and 250mb of data. Also contacted E2SAVE about the cashback and they said there is no cashback on this deal, I took a screenshot of the email with the cashback and the link and they still said "no cashback on this deal". I am now stook in a 2 year deal with less mins and data and no cashback. Steer clear from them!!!!!!… Read Full Review

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★☆☆☆☆

“Incorrect handset delivered.”

Written on: 12/11/2014

I ordered two phones, Iphone 6 and an LG G3( Black ) - I received an IPhone 6 plus and a LG G3 ( in Gold ). I have been trying for two days to contact the customer service team unsuccessfully and the contact us email form does not work either. Terrible customer service… Read Full Review

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★☆☆☆☆

“e2 save - DO not use ”

Written on: 06/11/2014 by McWilliamsak492 (1 review written)

send damged handsets take a long time to replace wont let you cancel … Read Full Review

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