Argos Reviews - www.argos.co.uk

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★★☆☆☆
1.7 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Argos Online at www.argos.com is one of the largest Online All In One Stores on the web, here at ReviewCentre we give you, the consumer the option to be able to voice your experience. Good or Bad, whether it's about an Argos.com product, or even an Argos Catalogue why not write about it here at ReviewCentre.
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Latest Reviews

★☆☆☆☆

“USED bicycle sold as NEW!”

Written on: 08/07/2020 by CarolinaBates1987 (1 review written)

Don't trust them. Complained to customer service, they told me to travel 3 miles to a store to get a replacement. NO remorse or responsibility, not acceptable!… Read Full Review

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★☆☆☆☆

“Absolutely disgusting company ”

Written on: 03/07/2020 by J.Guyett (1 review written)

Absolutely disgusting company! Only cares about money and interest! No regard for their customers or their families during this pandemic! Rude and abrupt staff, incompetent, greedy with no clue about customer service! AVOID! … Read Full Review

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★☆☆☆☆

“AVOID LIKE COVID.”

Written on: 12/05/2020 by ELMER_CHUD (1 review written)

Ordered a Nintendo switch, collected in store, and after a single DAY it no longer functioned. The likelihood is that the battery is DOA, probably the result of less than careful handling in the warehouse. They are refusing an exchange despite the fact that it is very clearly faulty hardware that i tried to exchange within 24 hours of collection (hey, isn't refusing a request like that quite literally against the law?) and the fact that I WORK FOR AN AFFILIATED COMPANY. Absolute shady business… Read Full Review

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★★★☆☆

“Convenient it they don’t price match.”

Written on: 10/05/2020 by Great-Grand (2 reviews written)

Argos has always been a convenient high street store to buy all your household goods. However, we have found that other retailers offer the same product as a cheaper price. We asked Argos if they would price match. They said no. We we purchased our items from Currys PC World who do price match even with Amazon. Great… Read Full Review

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★☆☆☆☆

“Argos is TERRIBLE”

Written on: 08/05/2020 by ErikHammond (1 review written)

Placed an order for a new washer unit. Received item the next week. The item was CLEARLY DAMAGED, still had water in it despite sitting in a warehouse for months, the machine does not turn on, and was visibly dirty. Not delivered by Argos as advertised and advised by customer service along with information on the website. Now I have several washers in my home and Argos is either unable or unwilling to take back their defective trash until a later date. This company is complete trash. The… Read Full Review

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★☆☆☆☆

“Don’t waste your time trying to order”

Written on: 05/05/2020

Selected item to purchase and went through the payment by credit card procedure. Received approval from credit card company but then the next screen get a message from Argos saying they have a problem and cannot process the payment. Their software is totally unfit for purpose. Meanwhile the credit card company have reduce the amount left to spend as it is holding the Argos payment and waiting for them to take it. This never happens and after some days the credit card company releases the… Read Full Review

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★☆☆☆☆

“Awful online customer service. ”

Written on: 02/05/2020 by Uptonss93 (1 review written)

Awful online customer service. Takes money but does not place the order and told to reorder the idem. (Which I did not do as Argos already have taken £90 from me) No quick way of contacting them and when you finally wait over an hour for an online live chat, you are faced with a person who has zero customer service skills and the empathy of a goat. Never been faced with this before. Her sarcastic tone literally made me stoop to her level of patheticness. Usually I’d be super supportive in… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 29/04/2020 by Daymer (1 review written)

I ordered a freezer online from Argos just after I paid by debit card the site crashed, no confirmation no order my account showed no orders Since I have realised after seeing hundreds of similar complaints on Twitter Facebook and review sites that this is happening all the time I am fuming can't afford to lose money it's pending at moment just pray I get it back soon Argos customer service impossible to contact by Tel or the hopeless live chat No email address either What an utter shambles… Read Full Review

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★☆☆☆☆

“WARNING: No Collections”

Written on: 20/04/2020 by 439Velez (1 review written)

It seems that Argos have stopped collections for return items. They expect us to store items indefinitely until the end of the Covo crisis. It was only when I went onto the Argos site that I only then found out about the storage issue; they don't tell you about this when you order. We ordered a Spear & Jackson S2434CR lawn mower which had a defect in manufacture but this is a bulky item to store. If you are thinking of ordering a large item, as we did, think do you have room to store it… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 30/03/2020 by lauraryan (1 review written)

I ordered a freezer 20 days ago and it still has not arrived. Argos has taken my money but not dispatched the freezer. Disgraceful. … Read Full Review

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★☆☆☆☆

“This company is despicable. I bought a bed for £700...”

Written on: 29/02/2020 by karinga (1 review written)

This company is despicable. I bought a bed for £700 it lasted 10 months before it broke. The mattress was awful and had no support. The base collapsed and broke.Even though there is a 1 year guarantee in the small print, Argos refused to replace it. It was spotless in appearance, obviously well looked after. I feel so let down by a large company. I actually used Argos for most gifts, electricals and some furniture items. I didn't realise how bad they were to deal with if there was a problem… Read Full Review

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★☆☆☆☆

“Awful Customer Service!”

Written on: 29/01/2020 by Mariyahn131 (1 review written)

Awful experience with Argos - terrible customer service from the telephone CS team Reserved an item from a store 20 miles away (item wasn't available anywhere else) Spent over 2 hours & fuel to collect item. Back home, tested item was faulty (potentially a returned item) and should not have been resold. Told Argos they should at least compensate me for the wasted journey, or offer to send a working replacement. They refused and said it "was a personal choice to collect item". It wasn't a… Read Full Review

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★☆☆☆☆

“Shoddy Vax + bad ccjstomer service”

Written on: 29/01/2020 by ruTierney161 (1 review written)

Poor customer support and lack of sympathy. I bought vacuum cleaner just over 6 months ago from Argos in Leamington Spa. Not only did they not a replacement or any help, they also referred me to the manufacturer who referred me back again and wasted a lot of my time. Now I am out of pocket and stuck with an entirely dysfunctional vacuum cleaner… Read Full Review

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★☆☆☆☆

“BUSINESS BUYERS BEWARE”

Written on: 21/01/2020

Aside from the poor in-store experience, the waiting around, the poor state of repair, Argos REFUSE to provide VAT receipts. This is illegal. They will remove any company details from order confirmations. They have no email address for complaints or customer service. If you want to complain, you do it by letter and they may or may not respond to you. That tells you everything about their customer service. I will never, ever, for business or personal, shop at any Argos store again. Ever. … Read Full Review

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★☆☆☆☆

“Refuse PPI claim in January 2019 due to not being...”

Written on: 30/12/2019 by Darth1975 (1 review written)

Argos as a retail shop not bad. Refused to pay out payment protection insurance after clearly mis-selling. Reason for rejection simply because this organisation was not regulated until January 2005. Had a loan in 2004 paperwork clearly shows mis-selling. Will never step foot in an Argos store again. Strongly suggest no customer should touch any financial product from this company… Read Full Review

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★☆☆☆☆

“They don't give a rats bottom about customers”

Written on: 05/12/2019 by GazzerUK (35 reviews written)

Ordered item. Drove 30 miles to collect. Wrong item. Not interested. Had to do online chat. Waited several minutes. Totally fobbed off. Transferred to another dept. Waited several more minutes then cut off. No interest in resolving my problem by this company. Will never use this dreadful retailer again. Things do go wrong, but to treat customers with such contempt is unacceptable… Read Full Review

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★☆☆☆☆

“Two computer errors and no product at end ”

Written on: 30/08/2019 by Aishay106 (1 review written)

Bought a bed and draws to go under bed. Argos delivered two different beds. Turned out they had discontinued the draws so I returned item. Customer service were fine but number is an 0345 number so cost the customer and they keep you waiting and paying. Then Argos had a second computer error and did not turn up in allocated time slot for beds. Driver refused to turned back to pickup. Argos refused to refund money till beds were picked up....so daughter had to sleep on floor whilst we waited… Read Full Review

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★☆☆☆☆

“I ordered a camera from Argos. I picked up the order...”

Written on: 12/08/2019 by Ste1337 (1 review written)

I ordered a camera from Argos. I picked up the order from a drop off at Sainsburys and took it home. The item in the box had been replaced with a cheap USB charger of similar size and weight and the box had been sealed up. I rang up Argos and they wanted nothing to do with it. Absolutely disgusting customer service and a transaction they want to wash their hands of. Either they don't check their returns or they have problems somewhere in the distribution system. Either way it's not great. And… Read Full Review

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★★★☆☆

“Awful Home Delivery Service”

Written on: 08/06/2019 by Julija2019 (1 review written)

I've ordered furniture for home delivery and the items have never been delivered to my address. Had to re-schedule the delivery time twice because the driver could not deliver my items for some unknown reason. So in total 3 attempts to deliver, lots of my time waisted and no result. I've eventually lost my patience and cancelled the order. I will never purchase anything for home delivery from Argos. Thanks… Read Full Review

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★★★★★

“Square plus storage furniture ”

Written on: 21/05/2019 by KathyStrickland (1 review written)

I found it very easy to put together and I would recommend you fix it to the wall as it's a bit rocky back and forth and you can have it side ways or long ways and use drawers and cupboards and boxes to make it great and goes well for kids bedroom for lego and toys and bits and bobs and even you could use it for a a big collection you have… Read Full Review

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