Purchased theatre tickets when going to choose the seats there was only the option for seats at the very back with restricted room. Voucher was worth £100 when looking on the official websites price for the same two seats they are only worth £45. No positive help / refund / credit was given even with the price match they talk about. I will not be using or recommending this site for future events / gifts. waste of money.

Despite valiant attempts to try to contact the customer service team for 4 days I still haven't been able to do so! My voucher is no longer available and the message I had was book something else.... if only! Don't waste your money o these vouchers????

I am only giving this one star as the lady I wrote to on live chat resolved my issue otherwise buyagift would have got zero stars. What a terrible limited selection of hotels/hostels. Really hard work to find something without there being additional charges. Absolutely no spoken after-care, only online chat from 9:30 am. Head office do not take any calls. Very frustrating business. Managed to find a hotel that was cheaper on booking website. Do not waste your time or money!!!

I don’t usually write reviews, but I got gifted a £50 ‘buy a gift’ for Christmas. Upon booking a week later I put in my voucher code and pin and tried booking however, it did not allow me to book the location I wanted (Sheffield) and instead booked me into Aberdeen without me picking it. I instantly tried to contact customer support. However finding out they have none, other than a complaint form which they never replied too. Do not buy or gift anyone this! - They will not receive it

I booked a stay for Christmas eve via this company but unfortunately came down with Covid 3 days before and they refused to cancel or move the date of my trip. Their response was 'go to the hotel and infect people, you don't have to care nowadays' when I asked what I should do. AVOID THIS COMPANY AT ALL COST BECAUSE ILLNESS COUNTS FOR NOTHING TO THEM AND SAFEGUARDING OTHERS IS IMPORTANT

Do not waist your money no were excepts vouchers

I ordered a gift, of 'one month membership for 10 craft beers' for a birthday. It seemed like a nice gift for someone who likes beers- but this proved to be misleading, as there are strings. In order to used the gift code, the recipient has to set up a membership, give a valid bank card and details etc, then they will get the first month free with the code. They then have to remember to cancel the membership before the next payment is taken. Researching, this seems to be the same for anything that says 'one / three months membership', including food deliveries. Had this been clear when ordering, I would not have chosen it, as it seems a a bit presumptuous that when buying the gift you are assuming that the recipient will want to set up a membership and give their card details etc.to use your gift that they didn't ask for. I complained to customer services, suggesting that their wording is misleading and it should say that a membership will be needed to be set up in order to use the month free. Their reply was, that it says this when the recipient tries to validate the code, so they would have known before swapping the buy a gift voucher code for the beer company and could have swapped the buy a gift voucher for something else. Whilst this may be true, I paid for the voucher and bought the gift, it should have been my choice as to whether I was comfortable giving a gift that had these requirements. In my view this is not suitable for a gift, unless you know the person well and they were going to set up a membership anyway.

My hub bought me a voucher for afternoon tea at Cafe Rouge for my birthday.It was cancelled twice.Now Cafe Rouge say it has expired and Buy A Gift will not reissue..they ignore requests.They took hub's money and we got NOTHING.Both they and Cafe Rouge are a disgrace and will never get my custom again.

This site is not just bad it's terrible. Finally found somewhere to use my voucher, then had to ring the company who stste they no longer accept vouchers from this company. Why is it still advertised on buy a gift. Tried another booking and all you can book is a Monday and NO availability. Serious save your money. If corporate people did not buy staff these vouchers then buy a gift will go bust. Can't book anything and such a drama to try and book. Shocking service and a complete waste of money

Can’t believe I am to be charged fee to extend voucher which expired over last two years. This is the only company I’ve experienced to have tried this.

I bought my husband and son a whisky tasting voucher for their Birthday this year but my husband has been unable to book it,Not much help from on line chat and emails awaiting an email from the whisky lounge to see whats is happening !Thumbs down for both buyagift and the whisky lounge

I was given a £50 card from work at Christmas. Wow I can tell you to buy a two course meal for two could not be more difficult. Put your code in and can't buy now. Place only had reservations for a Monday night. What a waste of money. Seriously save your money. The hassle and stupidly uneasy booking options. Terrible

got a voucher from our children for xmas and have been trying to use it for about 2 months now ,the value is supposed to be £49.99,but it comes up as just £34.99,so already £15 out of pocket!why.trying to book a hotel near to us and just wont accept it,never in my life have i had problems online before booking anything like this,feel like throwing it in the bin,feel sorry for the money my children have wasted on this rubbish,avoid at all costs

Booked James Bond walking tour of London for 2. Only days available were Saturday. Made our way to Central London and no guide turned up. Do not use buy a gift.

On 12th of October, booked a 1 night stay in London, in the small print of buyagift, it stated may be charges for peak times, when I booked with hotel, buyagift then put an extra charge of £75 on, I phoned hotel, they said its not them that charged it, phoned buyagift, it said an extra charge for 'peak times' A Warning! Buyagift puts this charge on!!! Making the 'deal' with them more expensive than through the hotel itself. Do not fall into this clever trap! I have used buyagift numerous times over the years, but this seems to be a new 'trick' being used by the company,

Was given the voucher as a wedding present. We haven’t managed to book anything from an activity to a basic hotel stay. The companies advertised don’t seem to want to take the vouchers & pass you from phone to email to then ignoring you. Asked buy a gift for assistance & they are unable to book anything we are interested in either. Waste of money! Don’t buy these vouchers!

Bought from JL struggled to find an experience that was any good. They have improved recently so booked part of my voucher for a holiday surf class and a jet ski experience. The Jet ski experience could only fit me in months later when I was not longer on holiday so try as I may I cannot change the voucher for the part I did not use it says its been used. Emailed asking for help and got a standard response. This was supposed to be a present but has been nothing but hassle.

Be warned guys. Tried to use my voucher by attending a location still showing as active on buyagift website, stating no need to book up, just turn up. Only to find after driving 80 miles the location closed down. I put the details on the buyagift Complaints form 2 weeks ago, yet still have not had a reply and the activity is still listed on their website