Bunches Reviews - www.bunches.co.uk

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Latest Reviews

★☆☆☆☆

“Flowers Never Received”

Written on: 17/05/2019 by JordanAguirre (1 review written)

Really poor delivery service. I requested that the delivery man wait for her to get to the door, but clearly they didn't as a calling card was left and the perishable flowers sent to an office. Since my grandmother is housebound, struggles to move about and suffers from dementia she wasn't able to reschedule a delivery. I was told nearly two months later that they had been sent back to the office and disposed of, but was refused any kind of refund or redelivery option… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 16/04/2019 by ChrisJK (1 review written)

Ordered a bouquet of lilies and roses for our anniversary. Cost £37 plus £5 for delivery (free delivery is only available via Royal Mail and no guarantee on delivery date so paying for courier is the only way to have them delivered on a specific date). When they arrived the lilies were closed up, which was fine; the roses looked a bit withered so I rang their call centre and was told the outer petals were pinch petals and I should remove them. Never heard of this before. By day 2 the lilies… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 06/09/2018 by Chocolatechip (1 review written)

Ordered flowers in plenty of time for delivery. The flowers never arrived- 2 weeks later they have sent the flowers again ( by courier this time). No refund or upgrade of flowers. BEWARE - flowers are posted 1st class by Royal Mail, so they aren’t tracked. … Read Full Review

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★☆☆☆☆

“mothers day flowers”

Written on: 19/03/2018 by TabithaMacMillan (1 review written)

received dead flowers two days late. customers services are useless… Read Full Review

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★☆☆☆☆

“Worst customer svs”

Written on: 12/03/2018 by sgUnderwood394 (1 review written)

Worst customer svs! Ordered flowers for mother’s day and paid extra for courier (who deliver all day, up until 6pm) but they sent flowers by Royal Mail who stop delivering by 1pm! Turn up to sorting office to collect them to be turned away as closed! Flowers won’t be delivered until Monday. Pointless!! No credit offered and the flowers will be ready to be binned by Monday by the look of recent Reviews… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/01/2018

Ordered flowers for a friend who is lookimg after her elderly parents, one of whom is terminally ill.As I was aware she might not be in when the flowers were delivered I quite clearly stated to 'if no one in please leave with a neighbour' .The flowers were delivered on Friday by Royal Mail with the instruction 'if no one in please leave'. Royal Mail did not leave the flowers but took them back to the depot. I contacted Bunches.co.uk and have to say their response was poor - basically not our… Read Full Review

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★★★★★

“ Best service ever when ordering flowers ”

Written on: 18/11/2017 by 459Garner (1 review written)

very efficient birthday gift delivered when they said it would be easy payment no hassle at all and recipient was delighted with gift will definitely be using this company again FIRST CLASS !!!… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 16/11/2017 by Whiteheadro209 (1 review written)

If I could give negative star I would. Flowers delivered to a completely wrong house name and my problem!! Customer services do not care. I have been a customer for 11 years and WILL NEVER USE THEM AGAIN… Read Full Review

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★☆☆☆☆

“Ordered flowers for my mother's 82nd Birthday and paid...”

Written on: 14/09/2017 by stu888 (1 review written)

Ordered flowers for my mother's 82nd Birthday and paid extra for delivery before mid-day. Received email stating the flowers were going to be delivered 0900-1000. Was surprised that my mother didn't phone to thank me. When I phoned my mother flowers hadn't been delivered. Checked the tracking info and it said flowers had been delivered 0900 AND signed for by somebody with my mother's name! Phoned and asked to see evidence of the signature. Turns out that they had tried to deliver to wrong… Read Full Review

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★★★☆☆

“Lacklustre Bouquet”

Written on: 02/08/2017 by No1PinkFlamingo (1 review written)

Underwhelmed with the bouquet I bought for my sister. Obviously allowance was made for the on line photo being properly displayed in a vase etc, but the actual one sent (named Prosecco at a cost of around 25 pounds) was equivalent to a three pound bunch from Morrisons. … Read Full Review

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★☆☆☆☆

“Poor quality! The bouquet was much smaller than the...”

Written on: 12/06/2017 by Zozi16 (1 review written)

Poor quality! The bouquet was much smaller than the picture and was a little embarrassing. Misleading pictures of flowers On the website… Read Full Review

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★☆☆☆☆

“Never received”

Written on: 31/05/2017 by TrentMonroe257 (1 review written)

Ordered flowers, chocolates and a cake for the 70th birthday of a relative. When I didn't hear from her, I thought that perhaps the flowers had turned out to be feeble and she had felt a bit insulted or something. I found out later that the items were never even received. No refund given… Read Full Review

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★☆☆☆☆

“£25.00 down the drain!!”

Written on: 28/03/2017 by AdonisBarry (1 review written)

Lovely flowers for mothers day,think again!!! As soon as I placed my order I saw I had typed the wrong house number for delivery,not a problem you'd think? the order was instantly marked as dispatched and I couldn't ammend the address, all emails ignored, customer services couldn't have cared less,flowers were dispatched to wrong address then returned to sender immediately and I was told they couldn't possibly repost them as they would be dead as not in water. It was a simple error on my… Read Full Review

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★★★★★

“Lovely get well gift”

Written on: 12/02/2017

Was really impressed with the quality and amount of flowers I received as a get well gift. All stems have opened and the colours of yellow purple and white look amazing. I received them as a gift but would now send exactly the same when the need arises. Chocolates were a nice addition. As I received the flowers I cannot comment on Web site or customer service… Read Full Review

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★☆☆☆☆

“Poor Website / Shocking Customer Service”

Written on: 15/12/2016 by DeniseMckenna (1 review written)

I recently ordered a bouquet for my aunt and after placing the first order and paying via PayPal I decided to place another order for my sister, when I went back on the site my original order was still sitting in the basket. I assumed that this was because they were going to amalgamate my 2 orders, however that was not the case and in fact they sent 2 identical orders to my aunt. This error was caused by the poor functionality of their website as items should not stay in your basket once they… Read Full Review

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★★★★★

“Amazing service and product”

Written on: 30/10/2016 by 67Bowers (1 review written)

If I could give a million stars I literally would do. I ordered flowers for my best friends funeral and DPD managed to not deliver them. I rang bunches and they got the flowers to the funeral the same day. I am so completely grateful as I am currently in another country and could not attend the funeral so this meant a lot to me. Customer service went out of their way to help me and I am so grateful. I have used Bunches for many many years to send flowers for every occasion and I would never… Read Full Review

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★☆☆☆☆

“Not As Advertised”

Written on: 18/08/2016 by ZaydenPadilla1958 (1 review written)

Flowers arrived in poor condition, and was left outside until cleaner arrived, as this was over the weekend. If the cleaner had not of come in these would probably been left outside in the sun. As this was for a 21st Birthday gift, I was very disapointed at the quality, therefore, had to buy a replacement from another supplier. We went with the next available date stated on website which would have been a Monday, and due to this being a business this would not be open over the weekend… Read Full Review

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★★★☆☆

“Poor value for money”

Written on: 31/05/2016 by Kennedy47 (1 review written)

I ordered 'Lilac Dream' over the phone, the service was efficient and the flowers were delivered on time ,but when my sister received them she immediately sent me a photo. To say we were disappointed is an understatement, for £25.99 they were very poor value,short stems and certainly no wow factor … Read Full Review

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★☆☆☆☆

“unhappy ( mother ) on mothers day”

Written on: 05/03/2016 by McFarlanduz26 (1 review written)

ordered mothers day flowers on thursday 3rd for mothers day who is 91 it said delivery on saturday 5th no delivery on 5th one unhappy mother on mothers day,dont think I will use bunches flowers from now on… Read Full Review

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★☆☆☆☆

“Looked nothing like a picture!”

Written on: 02/03/2016 by Wright316 (1 review written)

Do not buy from them. Have ordered bouquet for my friend and it looked so poor compare to the picture. Would never buy something like this even at the lower price... Such an embarrassment :(… Read Full Review

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