Dust In The Wind is the worst guide ever. He power trips all the time and openly flaunts it in your face including mocking you in the lobby chat and in private messages he sends to you. When you file complaints against this kind of moronic behaviour either you get the blame or absolutely nothing happens. Silvercreek doesn't even have the cahonies to get back to you unless of course they are blaming you and then it's just a message when you try to log in saying that you are banned for an X amount of days. Silvercreek must realize that the people they choose as guides are the direct face of their Company that they entrust to deal with the real people who have paid their money to play on Silvercreek's site. Other than that other then a few whiner's this is the best site for online card games around. Dust In The Wind and his power tripping ways MUST GO!!!!

The site is great, nice avatars, setting options, sounds etc, however too many guides that monitors lobby, Kim N Da House is prime example, she allows her friends to starts the fights in the lobby and gags the innocent bystander. At one point one of her friends even called her to logged in to silenced another player. Overall great site, fast card play, customer service is great, however too many guides and should get rid of biased guides.

this site is the best online. best graphics easy to follow chat and rating system however the biggest negative is the harassment by the guides and management. they do have rules and guidelines.. but they are not followed. the rules only apply to some NOT ALL. double standards . certain players are allowed to harass and attack other players... violating the guidelines, yet nothing is done. then when the player that is being attacked reply's and defends him/her self they get a one week or month suspension. over the last 5 years i have requested several times that they follow there guidelines and apply the rules to ALL , not just a chosen few. i have been there 17 years. it would be a 90% better site if they did this.

FOR MONTHS AFTER I ASKED THEM TO CLOSE MY SUBSCRIPTION they kept debiting my credit card. They gave me a hypertext to cancel and there was nothing there. When I finally got in touh with someone, she insulted me. I urge you to find another Hearts game.

This site should be fun to play as it is a simple game ruined by a very poor dealer program. It is totally inconsistent and without a doubt the worst I have ever seen. Must have been designed by a complete idiot. Also their guide program shows too much favoritism.

Just like all the other reviews say, this game is ruined by abusive and power tripping guides. If you look at the review dates you will see they say the same thing from 2002-2017! I honestly wonder if the owner ( Jonas) is aware of how much money these guides have cost him. It is a lot. The first problem with the game play is ranking. People are so obsessed with getting their ranking up that they will cheat with each other to win. And honestly I have no doubt some players actually pay for 2 accounts just to have 2 seats at table so they can win more. It’s absolutely absurd. Often times the will set ranking requirements for a table they make and it just sits on the lobby, empty for hours and hours. They refuse to play lower ranked players cause if they lose their ranking will go down a lot. The computerized dealer deals out Moon shots and Sun shots at a very unnaturally high rate. Most games in which somebody shots the moon is over in 3 hands or less which is also unnatural. Also has some weird rule that when you shoot the moon, it will make you take -26 from your score and not add to other players if the result would be you winning the game. The gameplay issues aren’t really a big deal, but the way guides treat people are. These are some very miserable people taking out their issues on others. I never had an issue because I never really spoke to anybody and u didn’t pay too much attention to chat, but even so, I saw A LOT of abuse. The guides are like a little cult or something. For that main reason alone I advise staying away. The social environment is just way too toxic.

Do not do business with this company. They have these "guides" that will kick you from games so their friends win. There are plenty of ways to play the game for free, DO NOT PAY A PENNY!

The AI for the other three players can often be pretty lame. The only way the software can make the game "challenging" is to manipulate the deal. Apparently not much work went into infusing the computer players with any ability. You are essentially playing a game of one-against-three, which is not the way Hearts is supposed to work. Once you get any kind of lead you will see that one or two of the other "players" often takes tricks in order to protect the one player still close to you in score. If one of the AI players threatens to "shoot the moon," i.e., take all the points in a hand, the onus will be on you to prevent it. The other two AI players will do nothing to defend against one of their own. There are two different rules for a player shooting the moon if one of the players is near the end (close to the point total for ending the game). If one of the AI players shoots the moon and any other player is close to maximum points (and you are not in the lead) the game will allow the other three to take 26 points each. If you ARE in the lead when one of the AI players shoots the moon the game will execute what it calls a "safety shoot." The player that shot the moon will have their score reduced 26 points effectively keeping the game going and denying you a victory. I've never heard of this tactic before and no one I ever played with in the real world would accept such manipulation of the game. You have to play this game to see the way it manipulates the deal in order to provide any level of competition. It's free, so one can't expect much. Overall it's a fun way to kill some time, but one quickly gets exasperated with the blatant manipulation and the three-against-one play.

The issue with this game site not just in Hearts but Euchre and Spades as well, appears to be the fact that the site appears to allow their game room monitors or as they call them guides to pass judgement/enforce rules on lobby issues and or issues between players, not necessarily just game related issues. There are rules set in place for this site as on many sites,however appears to be so many grey areas. Graphics however are decent. The game site had the option years back to pay a one time fee (Version 1) for endless use of the game and or games provided on this site.The newer (Version 2) is a pay monthly set up for many of the things that were free in earlier version, much like other game sites. Guides could and can also play with members. There appears to also be personal access to these guides and or room monitors via yahoo messenger/Skype various methods etc as some of them are players as well and can chat as anyone would on a personal level with other members. Thus, (guides/monitors) appear to make these judgements/enforce rules, based on their own opinions of what has taken place in lobby and or game . The ability to play as a guide or monitor and the possibility to become acquainted with the members in a private setting,appears and can create bias. It appears to have many issues because of this. This site left with this type of monitoring leaves me wondering how well the interview process for selection of this type of monitor/guide is, as well as what their qualifications on a professional level are to deal with this sort of thing. Rule enforcement seems and or appears to have no rhyme or reason from guide to guide and from member to member, making it very hard to enjoy the site. Would not recommend this game site for this reason . I was a member of Silver Creek for over 10 years. Played and purchased Version 1 as well as Version 2.

Silver Creek Entertainment is a game provider. This company charges for services but treats the customer as if they had received their services for free. The charges are relatively high for game play and chat, but the overall services and support mechanisms for complaints are very weak.. The chat lobbies are moderated by extremely biased 'guides'. There is one particular guide called Dust in the Wind who administers sanctions on behalf of players that he/she is friendly with. When complaints are made to the support services, they generally uphold the unfair treatment of the guide and do not respond to fee paying customers in a manner that is appropriate. They do not present or cite evidence that they have reviewed to make judgements. This would be understandable and acceptable if the service had been offered for free. However, in taking payment for services rendered, the lack of a proper accountability is totally unacceptable.