WH Smith Reviews - www.whsmith.co.uk

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Latest Reviews

★★☆☆☆

“Rude staff Altrincham branch ”

Written on: 01/11/2020 by Edwardlua (1 review written)

I drop in for a paper ,the odd card and perhaps the lottery a couple of times a week. I've no issues with the stock range. My issues are all about the lack of courtesy from mature members staff at Altrincham branch. This week as I waited to pay I noticed a message to ring bell for service and didn't feel I needed to as the assistant was shuffling stock just beside me. Eventually she came dashing around the counter and hastily placed the bell right in front of me and said YES PLEASE! These were… Read Full Review

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★☆☆☆☆

“GP Ultra Alkaline batteries from WH Smith all dud”

Written on: 07/02/2020 by Gandor (1 review written)

I purchased a new sealed and unopened 12 pack of GP Ultra Alkaline AA batteries from WH Smith store in Falmouth in January 2020. The expiry date printed on the base of each battery is 08 2024, so easily in date by over 4.5 years. I opened the pack on 7th Feb & inserted 2 into my digital camera which then displayed a warning notice on the rear screen saying that the batteries were exhausted, I then loaded another 2 and had the same result. This process continued for a further four attempts each… Read Full Review

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★☆☆☆☆

“Web-Site Crashed After Paying For Order..”

Written on: 09/05/2017 by Taylorjn414 (1 review written)

I wanted to order a book on-line at whsmith.co.uk, so that I could use a WHSMith Gift Card that I had received for my birthday. So, I used their web-site to order the book, and after the payment had been gone through, using the whole of my WHSmith Gift Card and the balance off my credit card, the whsmith.co.uk web-site duly crashed with an Internal Server Error (500). Since I assumed that my WHSmith Gift Card would be used-up and my credit card would still charged for something that I was not… Read Full Review

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★☆☆☆☆

“What a shambles!”

Written on: 10/02/2017 by Camron148 (1 review written)

I booked a DHL shipment to the USA on line and my nearest agent was WH Smith in Hove. Not being familiar with the process I went to enquire but was told by the counter staff that it couldn't be done at that branch and I'd have to go to Staples. He then said I could, so I went home to collect my items. Returning an assistant said I could wrap them on a front counter which was far too small so I asked if I could do it at the DHL point at the back of the store. She said 'Yes' and I was just… Read Full Review

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★☆☆☆☆

“Worst shop on the highstreet”

Written on: 10/01/2017 by Hollandsg168 (1 review written)

Consistently poor customer service - I am a commuter who works all over the country. I often drop into the shops to buy a paper or even a magazine to keep myself occupied during longer journeys. I would definitely not recommend this company due to poor staff attitudes and ridiculously high prices. I have visited a number of stores and have now decided to take my custom elsewhere… Read Full Review

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★☆☆☆☆

“Truly awful company”

Written on: 03/01/2017 by 107Bowen (1 review written)

I'm taken aback at how poor this company is, but more so for it's total lack of respect for its customers. I ordered a book from WHSmith online a month ago costing £38. It still hasn't arrived, despite informing their customer services twice by email. As for getting through by telephone - so far it's been impossible. There's the added frustration of an inane recorded message repeating the same information every few seconds, the gist of which is not much better than if it said 'sod off we… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE ONLINE FROM THIS COMPANY”

Written on: 26/09/2016 by poppey (21 reviews written)

Having placed an order online from W H Smith for a book, and being charged £2.99 for the privilege, I waited to be advised of a despatch date. Nothing! I emailed W H Smith 'twice'. Nothing! I telephoned W H Smith 'twice'. Permanent music with a message telling me I would be answered quickly. Nothing! It is not difficult to see why W H Smith is failing. Indeed, if I had known they were this bad, I would never have placed an order with them online. Customer service? None! To have… Read Full Review

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Megsblyth's Response to poppey's Review

Written on: 07/11/2016

I have had the same problem. Ordered book to be delivered to store, had email to say despatched 8 days ago but still not arrived. Went into store today but because I ordered online from home they can't track it and don't know when it will arrive! Emailed customer services but like you have not had a response - unbelievable!!

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★☆☆☆☆

“Ridiculously Expensive”

Written on: 30/07/2016 by JohnScoot99 (1 review written)

I ran out of printer ink and needed an urgent replacement - - the only place I could find with one in stock was W H Smiths Tavistock. Smith's online price for an HP 78 cartridge is £37.79 (£34.40 direct from HP, £29.00 Amazon) a bit expensive i thought but needs must. The store charged me £50.99!! I was desperate so i paid - but I'll never use W H Smiths again… Read Full Review

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★☆☆☆☆

“Rip of price policy”

Written on: 13/05/2016 by Ariellel306 (1 review written)

I Have walked out of several W H Smith stores now & refuse to shop in them due to their pricing of cigarettes, Yea i know smoking is bad for you etc etc ... but that is no excuse for a shop to charge up to £4 a packet more than other shops who use the same wholesalers. If they can get away with this on one product I can only assume they do it with others so I simply refuse to use their shops… Read Full Review

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★☆☆☆☆

“Expensive and useless”

Written on: 13/02/2016 by NayeliMacLeod226 (1 review written)

The price of printer paper is outrageous! £6.99 for 500 sheets Vs £3.99 in sainsburys who aren't even a specialist paper retailer. Pants. Also wanted the latest Brent Weeks book a while back for teenage son. The staff had never heard of him and had to ask how to spell his name to look it up on google! Pretty tragic as he is a best selling teenage fiction writer. Never using WH smith again - it's a shame because they used to be great but have seriously fallen behind the times. The staff… Read Full Review

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★☆☆☆☆

“Click & Fight to collect at Forest Hill”

Written on: 21/12/2015 by Guest663 (1 review written)

On 8th December I ordered a DvD for the website to collect at their Forest Hill, South London store. I received confirmation of the order and that it had been dispatched and would be at the store within 2-3 days on the same day; over a week later having heard nothing more I went to the store and they confirmed that it had been received 3 days earlier but they couldn't find it so they reordered it. Last Friday I received confirmation that it had been delivered and all seemed to be going smoothly… Read Full Review

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★☆☆☆☆

“Worst online order service”

Written on: 13/11/2015 by Witchpig (1 review written)

This is the second time I have used WHSmith online order service but I shall not be giving them another chance. I thought it was a poor service last time, and I am still of the same opinion. I ordered 2 books on 4th November to be delivered to my local store. Received an email to say they had left WHSmith warehouse at 00:55 on 7th November, (to be collected 2-3 days later, which I think is not very impressive anyway) but they are still not there, 7 days later. My son and I wanted these two… Read Full Review

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★☆☆☆☆

“WHSmith does not care about you.”

Written on: 12/08/2015

I worked in the St Albans Rail branch for three and a half years from January 2012 to June 2015. For most of my time I was treated with disrespect by management and customers. My promised promotion to supervisor never happened. The pay was awful and conditions were poor. I shall explain everything in more detail. Disrespect- Now rude customers are a unfortunate and unnecessary part of the job and while it would be good for me to get it off my chest, it has nothing to do with the company and… Read Full Review

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★☆☆☆☆

“Rude Staff At Alton Hampshire”

Written on: 04/06/2015 by Daz1972p (8 reviews written)

I went to the Alton store to collect a magazine as I do quite often, the item was £5.25 and I went to the till with a £10 note and the od 25p in change so I could get a five pound in change. There was no one at the tills and after a few minutes an abrupt woman came over and scourned 'you are suppose to use the self service till' (did not know they had them), she then snatched the mag from my hand and scanned it on the machine and said put your money in there, I was just about to ask if I… Read Full Review

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★☆☆☆☆

“worst delivery service availible on planet earth!!!”

Written on: 20/05/2015 by Giovannim213 (1 review written)

brief description says it all!!! whsmiths take forever & back to despatch and deliver items....by far the worst service ever!!!… Read Full Review

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★☆☆☆☆

“Instore 1 online 0 ”

Written on: 21/03/2015 by suziiwong (1 review written)

Having used click and collect from JDwilliams and tesco I was already a convert until I ordered from WHSmith. It has been 3 weeks since placing my C+C order. The money left my account immediately but nothing else left! I’ve chased by email, checked in store and online info is poor if you manage to get to your account! I wonder if delivery would have been better. I’m still waiting for any response… Read Full Review

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★☆☆☆☆

“tim vine book”

Written on: 08/01/2015 by Tuckerzz6 (1 review written)

when I ordered the book 4 days ago it said in stock. When I finally managed to get hold of someone, I was told it was not a stocked item and that it wouldn't have been listed as in stock. I would not have ordered an item for a birthday 5 days later if it had not said in stock. Thanks WHSmith for calling me a liar and leaving me with no birthday present. Would absolutely never go near them again… Read Full Review

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★☆☆☆☆

“Simple maths”

Written on: 24/12/2014 by 456Stanton (1 review written)

I bought two books, the cheaper of the two being at half price as a special promotion. I decided the more expensive was not suitable and took both books plus the receipt back to WH Smith for a refund, knowing that I would need to pay full price for the cheaper one, since the promotion would not then apply. With a Christmas rush queue behind me, it took two assistants, their supervisor, the under-manager and finally the Manager, to work out the maths. I, too, will avoid WH Smith in future. … Read Full Review

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★☆☆☆☆

“Delivery to store - what a joke!!!”

Written on: 20/09/2014

I fully expect WH Smith to be the next Woolworths based on my recent experience. Went to buy book (a new release) to be told it was sold out at this store, close to my office! Staff recommended to order on line to get it quicker which I did. Nearly 3 weeks later it's finally arrived! Is it any wonder the likes of Amazon etc will completely wipe out operations like WH Smith as they can deliver in a couple of days at worst. If they can do it why not Smith's? On this basis I won't be using them… Read Full Review

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★☆☆☆☆

“To store delivery”

Written on: 18/08/2014 by WhitneySmith203 (1 review written)

I visited store to find the book I wanted not in stock despite being part of a very popular series. I went home and ordered on-line to collect in store as I work in the day and deliveries cause problems. At no point did I notice that if you go for store delivery that you could be waiting up to 10 days delivery. This is absolutely terrible, I thought it would be like other click and collect services and other stores. I am only disappointed now that I didn't check out reviews before placing… Read Full Review

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