NCL Cruises, Pride Of America Reviews

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Latest Reviews

★★★★★

“Norwegian Star to Hawaii and Fanning Island 2002”

Written on: 30/01/2018 by Helen8809 (1 review written)

I enjoyed my Norwegian Cruise Line in 2002. I only paid extra for my meal one time and that was for the Japanese sushi. I woke up one night at 3 a.m and I felt hungry. I didn't know they deliver room service for a charge of 7.95 I started walking and I found a Chinese restaurant for free that was open 24 hours a day. I had a wonderful meal in the middle of the night. My cabin was an inside cabin. It was ok because I was all alone. After returning from Fanning Island, I was so tired I went right… Read Full Review

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★★☆☆☆

“Extremely disappointed with crew attitude(chef)”

Written on: 02/09/2013

Poor service offered by chef in cruise ship.chef -chief chef of cruise promised us to prepare tandoori chicken on second day if our cruise .but ditched us… Read Full Review

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★★☆☆☆

“Dissapointed in entertainment. Nothing to do. Boring...”

Written on: 16/01/2011

Dissapointed in entertainment. Nothing to do. Boring shows at night. Do RCC instead… Read Full Review

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★☆☆☆☆

“Other Hawaiian cruises like the 15 day from San Pedro,...”

Written on: 04/08/2010

Other Hawaiian cruises like the 15 day from San Pedro, California or from Vancouver will be a better choice for a Hawaiian cruise. The ship is smaller than the 7 day Mexican Riviera Cruise by Royal Caribbean. Decks were not properly designed. Decks 5 & 6, where the shops and specialty restaurants have limited "flow" you can enter and exit these premises using just the left side of the ship. I highly NOT RECOMMEND this cruise ship as there are others out there that are more superior in terms of… Read Full Review

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★★☆☆☆

“On check in which started at 12oclock we were on board...”

Written on: 17/07/2010

On check in which started at 12oclock we were on board soon after .But cabins were not ready until 3.30pm!!! Do not atempt too take any alcohal in your bags as the screen all bags and take it off you , The two free restants had a menue nearly the same !, service was slow and food basic !The other 6 restants had a sircharge .Shame on NCL for doing this as when you pay for a cruise you think all meals are included.The evening intertainment was disappointing .One up side was tea and coffee making… Read Full Review

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★★★★☆

“Went on this cruise with a group of friends so...”

Written on: 24/05/2010

Went on this cruise with a group of friends so external entertainment was not our top priority but what we experienced we enjoyed for the most part. Food was good and plentiful in all restaurants save for one disappointing meal in the Liberty Restaurant. Staff were all extremely friendly and helpful. Downsides were the confusion over gratuities and the over-priced excursions. There was a compulsory amount automatically deducted for gratuities and that was supposed to be the end of it, but… Read Full Review

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★★★★☆

“Category AF - Family Suite with Balcony, 10678. Two...”

Written on: 12/12/2009

Category AF - Family Suite with Balcony, 10678. Two adults in one room with queen, two boys 16 & 11 sharing a queen sofa bed and daughter 14 in separate room with king single. Massive Balcony with lounges, deck chairs and views to die for! We read a lot of reviews prior to booking so we feel obligated to make some comments.
Arranged accommodation prior on "www.hotwire.com" we booked the mystery hotel. Do your research and you can almost guess the hotel with a good discount to any other… Read Full Review

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Sludger's Comment

Written on: 03/05/2010

I found this review very helpful because...
<br/>We are a family of 4 Aussies from Perth booked in this exact suite and we were very interested if the balcony was actually as big as it looks.

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★★★★☆

“This cruise exceeded our expectations in many ways,...”

Written on: 19/10/2009

This cruise exceeded our expectations in many ways, but especially the service provided by all the crew. They were extremely friendly, very thoughtful and helped in any way they could. Our cabin (handicapped) was fantastic - very comfortable king bed and lots of storage. Loved evenings on the balcony watching the full moon shining on the ocean and birds following the ship. The shows were worth staying up for even though we were up and on the go early each morning. To make sightseeing easier… Read Full Review

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★★★★★

“Before we travelled to Hawaii we read lots of negative...”

Written on: 27/09/2009 by wildesa (1 review written)

Before we travelled to Hawaii we read lots of negative reviews and were quite anxious however we needn't have been. The NCL Pride of America was brilliant, the food was excellent in the Aloha Restaurant for breakfast and dinner lots of choice and variety. The entertainment was adequate and we especially enjoyed the magician, The Second City and the Polynesian celebration evening. We did think the cost of water $4.50 a bottle was expensive but got our own on shore. The staff were all… Read Full Review

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★☆☆☆☆

“Worst cruise. Been on twelve. NCL has gone too far its...”

Written on: 30/08/2009

Worst cruise. Been on twelve. NCL has gone too far its cut backs. Save your money. Island hop by plane or just pick one. Too many things were closed without announcements. Some staff were rude. Menu items were not available early on. No real entertainment. Cruise director was the headline singer… Read Full Review

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Davidbiron's Comment

Written on: 08/08/2010

Dude, you go there to see Hawaii, not to stay onboard the whole trip, is that what you did? If so, poor you, of course there's no HUGE attractions and shows, it ain't Vegas my friend! Have REAL expectations my friend!!

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★★☆☆☆

“Regarding the Pride of America 18 july 2009 Hawaii...”

Written on: 26/07/2009

Regarding the Pride of America 18 july 2009 Hawaii sailing
From the start we found that staff put their rules above customer service. We tried to put our daughter 2 weeks from her 10th birthday (and a 5th grader) into the 10-12 kids club, rather than with her 7 y/o brother in the 6-9 y/o group, but they refused. Next, a staff member yelled at my wife for taking some popcorn from the popcorn maker before that staff wanted to serve it. (This I still do not understand) Later, I wanted my children… Read Full Review

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Educator On The High Seas's Comment

Written on: 06/12/2009

FYI ...kids club cruise staff have mandates from corporate that children have to be with the age group that they currently are in...even if their birthday is a few days, weeks or months away. I know when you go on vacation and spend your money...you feel entitled to anything that you want...but just try to broaden you perspective some and think if there were not rules regarding children in place...imagine how chaotic the ship could become.
<br/>
<br/>Keep in mind there are thousands of passengers, and hundreds of children each and every week. If they were to allow your child to go to the older group (or run on walk on the tredmill)then what about all the other children...and where do you draw the line.... what about parents who want their children to enroll in an older group because their b day is 3 weeks away, or 4 weeks away...
<br/>
<br/>I am a teacher in a large school system, and we have a cut off date as to when a child can enter a particular grade, birth dates have to fall before or on sep 30th of that year...if the child is born Oct 1 ...which is only 1 day past the cut off date, the child will have to enroll in the previous grade. This is life, there are rules, and there must be to ensure a civil society...and that even goes for cruise ships!
<br/>
<br/>I say that your complaint is not an issue of bad coustomer service...those rules are in place because they are critical to the smooth running of the ship...and I am sorry that you feel that rules don't apply when you are on vacation...and if they are not bent for you and your family then you have recieved poor customer service. However, I greatly disagree...and hope in the future you will have a broader perspective!
<br/>
<br/>Disclaimer:I am not speaking on behalf of NCLA....just my own personal opinion.

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★☆☆☆☆

“Just returned from Pride of America cruise in Hawaii...”

Written on: 26/05/2009

Just returned from Pride of America cruise in Hawaii and it was the worst cruise I have been on. The entertainment was poor at best, the rooms were not clean with dirty floors, soiled towels and blood on our bedding. The food was worse than any Chuck A Rama I have been to. I would not recommend this cruise to anyone. Hopefully they will soon get some competition again so that they can raise the bar on service and quality of food… Read Full Review

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★☆☆☆☆

“Travelled all the way from Scotland. We have been on...”

Written on: 05/04/2009

Travelled all the way from Scotland. We have been on many cruises. Will never use NCL Cruises again. Food was disgusting unless you paid extra in one of the LOTS of restaurants you paid a supplement for. On ALL the cruises I have been on before the food was of extremely high quality without having to pay for it. Standard of cleaning in the cabin was very poor and the towels soiled. Entertainment was also the worst experienced… Read Full Review

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★★★★★

“Everything about this cruise was wonderful. The ship...”

Written on: 25/01/2009 by Robyn Jones (1 review written)

Everything about this cruise was wonderful. The ship was beautifully decorated with lots of colour and fun, just as you would expect of a ship built specifically for the Hawaiian islands cruise! It was always very clean everywhere we looked. Our balcony stateroom cabin was very spacious and the bed was huge. It was always kept spotlessly clean, and one night we came back to our room to find that our towels had been made into two beautiful swans, sitting with their beaks together ,making a… Read Full Review

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Shelli's Response to Robyn Jones's Review

Written on: 29/05/2010

Just want to thank all the folks who have taken the time to write reviews on the NCL Pride of America cruise through Hawaii. We will be sailing June 26, 2010, and have been doing all the research we can on this cruise so that we can be prepared and know what to expect. Opinions on excursions, restaurants, staff, service charges, etc. have been very helpful. To those folks from Australia who have been unhappy with the double dipping on the service charges - I am with you! Maybe that is standard practice on cruise ships (this will be my first), but that is not a typically American way of doing business. A one-time tip for a service is generally all that is expected. It seems that most reviews are quite positive, with a small few that have been negative. So we are prepared for things to not be perfect (are they ever?), but to find the trip enjoyable. Again, thanks to all for commenting, and I will do the same upon our return.

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★★★★★

“My husband and I have just returned from a wonderful...”

Written on: 06/10/2008 by jstew (1 review written)

My husband and I have just returned from a wonderful cruise on the Pride of America. We were first time cruisers and had read all the reviews before we booked, so had a fair idea of what to expect in terms of cleanliness and the quality of the food and the freestyle dining experience. Also the idea of not having to dress for dinner. We had the most magnificent time. The ship was so amazing. Extremely well maintained, clean and polished. At one stage during breakfast that we had in the… Read Full Review

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★★★☆☆

“We cruised on Pride of America from July 19th to July...”

Written on: 24/09/2008

We cruised on Pride of America from July 19th to July 24th.
My 82 year old father, my husband, myself, 17 year old daughter and 14 year old son.
About the 20th cruise for my father, 4th cruise for the 4 of us, first time for us with NCL, although we had a great time, I wouldn't recommend NCL as a cruise line for most people. As I mentioned the food wasn't great and state rooms small. But my kids had a wonderful time and happy teenagers make for a happy vacation. They are still in contact with… Read Full Review

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★★★★☆

“We have just arrived back from a 7 day Hawaiian Cruise...”

Written on: 21/07/2008 by Leonies (1 review written)

We have just arrived back from a 7 day Hawaiian Cruise on the Pride of America. My husband and I, 2 kids (teenagers) and Grandma (78 with a fractured arm). This was one of the best holidays we have ever been on. The boat was fantastic, the food was great and the service excellent. The kids loved the freestyle dining and lived in the Cadillac and Aloha buffet. We loved the Jefferson and Liberty restaurants. No problems getting bookings at the time we wanted. Our excursions were booked online… Read Full Review

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Teresa Tapp's Response to Leonies's Review

Written on: 24/07/2008

I found this review helpful because...it sounds like your expectation of the cruise were realistic, unlike some who have posted here. I hope to be pampered, but do not expect to be waited on "hand and foot". Going to the bar to retrieve a drink should not be a problem! You need to pay top dollar to get the kind of service some seem to expect. This is an affordable cruise.

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★☆☆☆☆

“No party going on when you first come on board. Had to...”

Written on: 24/06/2008 by spy4u2 (1 review written)

No party going on when you first come on board. Had to get my own drinks, nobody walking around with drink trays full of drinks. You did not feel like you were being catered to. The pool area decor left a little to be desired. We will never go on NCL again. Look around on the internet and you will see people saying the same thing… Read Full Review

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Socram13's Response to spy4u2's Review

Written on: 15/11/2008

I totally disagree with this review because obviously the reviewer was expecting to be waited on hand and foot - but at a budget price... If you want a luxury cruise, you don't go Freestyle cruising with NCL. <br/>Yes, do read other reviews, and generally the ones complaining are ones with expectations way above the cruise price. Read the positive reviews for a balance, and then make up your mind if NCL is for you. Obviously it is not to everyone's taste, but if it is clean (it is), the food is good (it is) the cabin is well serviced (it is) and the staff are pleasant and helpful (they are), the shows are entertaining (they are) and embarkation and disembarkation is efficient (it is), what is the problem?<br/>You didn't get a welcome party? You didn't have someone coming round with a tray of drinks? Oh dearie me. What a tragedy.<br/>It is grossly unfair to criticise a cruise that delivers what it promises and NCL delivered far more than we expected, given the price, and rated it a bargain 7 day break that was cheaper than the cost of a bed only for 7 days, at many hotels and motels I could list and I have lost count of the number we have stayed in over the years in many different countries.
<br/>Be fair.

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★★★★☆

“Had read some really scary reviews of this cruise...”

Written on: 08/04/2008 by scooterbby (1 review written)

Had read some really scary reviews of this cruise ship, but I had no complaints whatsoever! Our room steward, was very helpful, polite, friendly as were the servers, We had a blast the whole time we were there. The excursions were wonderful, the drivers always full of information about the island for the curious visitors. 99% of the help spoke to us and was friendly, always there with a smile and ready to serve. Room was clean, always had fresh towels and ice in the bucket. Didn't go in… Read Full Review

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Socram13's Response to scooterbby's Review

Written on: 17/05/2008

So pleased that you were able to overcome the negative reviews! Currently debating whether or not to do the same trip again in 2009 with more friends, so will be keeping an eye on all new reviews.

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Socram13's Response to scooterbby's Review

Written on: 28/05/2008

Although the ship offers quite a few, suggest you investigate 'Roberts Tours'. Cheaper. The on board presentation by the ship's personnel was pathetic and biased, trying to pressure you into booking with them. On Maui, we (two couples) hired a car and it was extremely good value. From memory, about $26 plus another $23 for insurance. Fuel wasn't too bad. Compare that to the cost of 4 of you taking an organised your... We purchased an excellent "Guide to the Hawaiian Islands" before we left NZ and that was invaluable.
<br/>
<br/>Wife and I did a bus tour on the Sunday, and it was $50 a head. Not bad, but had to wait several hours to get a coffee - at the macadamia nut farm - factory closed as it was Sunday and maintenance time, but cafe and shop open. The main advantage of the coach tour is the commentary.

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Sberb's Response to scooterbby's Review

Written on: 24/05/2008

We have a sail date of June 28th on the Pride of America around Hawaii and am looking for feedback on tours offered from the ship, any suggestions would be greatly appreciated.

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★★★★☆

“This was my first cruise, but I completely enjoyed it....”

Written on: 25/03/2008 by Triscuit (1 review written)

This was my first cruise, but I completely enjoyed it. The few negative points I have listed here were minor compared to the overall enjoyment of my time spent in onboard… Read Full Review

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Socram13's Response to Triscuit's Review

Written on: 17/05/2008

We too found the speciality restaurants not as good as other aspects of the ship. Although we had no complaints about the front desk, we also got the impressions that they were not as helpful as they could have been. We NEVER accept photographs in those situations! So, agree with your review.

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423370_Sweber25's Response to Triscuit's Review

Written on: 07/12/2008

LEAVE THE FRONT DESK STAFF ALONE! Maybe that's why they're rude! People automatically go up to the front desk with out making any effort to solve the situation or question on their own!

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