ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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Latest Reviews

★★★★☆

“awesome service”

Written on: 26/04/2018 by fdaniel (1 review written)

the product I bought was a very good price value happy with service and delivery time was also prompt, I will recommend them any time any day… Read Full Review

Asos.com's Response to fdaniel's Review

Written on: 27/04/2018

Hello,

Thank you for sharing that great feedback. It always put a smile on our face to hear that our customer is happy.

I hope you continue to enjoy shopping with us! If there is anything else I can do for you please drop us a message in one of our channel (Facebook, Twitter or Email).


Thank you again for this great review. ASOS Mary

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★★★★☆

“Good service”

Written on: 11/04/2018

Quick and easy service, good choice of shoes, clothes etc, new things always being added to the website… Read Full Review

Asos.com's Comment

Written on: 12/04/2018

Hi,

Thanks for the great comments - we really appreciate it!

It's great to hear all our hard work is paying off, if you even have any questions do feel free to get in touch via email, livechat, Facebook or Twitter through the links on our help page

ASOS Yasmin

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★★★★☆

“Indian Bridal Gowns Online - Buy Designer Wedding Gown...”

Written on: 29/03/2018 by surajkrjha (1 review written)

Affordable price Indian Bridal Gowns Online for women,all type wedding gown collection online at Finesse India, worldwide shipping… Read Full Review

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★★★☆☆

“I have been with Asos for a few years by now. The only...”

Written on: 29/03/2018 by Ketika (2 reviews written)

I have been with Asos for a few years by now. The only thing I am not happy about is the delivery. Sometimes it takes years for my orders to arrive. I got used to receive Autumn items in Spring time. That would be really nice if you please pay more attention to shipment on time… Read Full Review

Asos.com's Response to Ketika's Review

Written on: 29/03/2018

Hi,

I'm sorry you've received some of your parcels later than expected.

We make every effort to ensure that you receive your orders on time and are happy with our service. If you have any problems with any of your future orders, please drop us a direct message on Twitter or Facebook/ASOS private message with your order number, date of birth and email addres. If you don't have any of these social platforms, visit our help pages for a live chat or to send us an email with the details - we'll then get on the case in no time.

If you need anything else please let me know and I'll be happy to help. ASOS Shaun

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Asos.com's Response to Ketika's Review

Written on: 31/03/2018

Hey there, thanks for your feedback, I'm sorry to hear your parcels haven't arrived when expected & you've had to wait a considerable longer time frame for them to arrive, especially as a loyal customer. We always aim to deliver parcels on time but sometimes there are delays outside of our control which mean we're unable to meet the given time frame. However if there are any issues be sure to pop us a message over Facebook, Twitter, use our live chat service or drop us an email via the help pages & we'll be happy to help out & get this looked into. I hope this helps & we'll definitely take your comments on board so we can make the necessary improvements. If you have any other questions be sure to drop over another message, ASOS Izzy

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Ketika's reply to Asos.com's Comment

Written on: 03/04/2018

Thank you for getting back. So sweet!

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Asos.com's Response to Ketika's Review

Written on: 31/03/2018

Hey there, thanks for your feedback, I'm sorry to hear your parcels haven't arrived when expected & you've had to wait a considerable longer time frame for them to arrive, especially as a loyal customer. We always aim to deliver parcels on time but sometimes there are delays outside of our control which mean we're unable to meet the given time frame. However if there are any issues be sure to pop us a message over Facebook, Twitter, use our live chat service or drop us an email via the help pages & we'll be happy to help out & get this looked into. I hope this helps & we'll definitely take your comments on board so we can make the necessary improvements. If you have any other questions be sure to drop over another message, ASOS Izzy

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★☆☆☆☆

“refurned issued”

Written on: 26/03/2018 by elaine98 (1 review written)

i bought a dress from this website like a week ago, I have received the dress within 3 days that's really good, however, after I have received the dress, I think the size doesn't really fit me, so I wanna exchange it to another size, but the website just gave me a full refund without any reason, I think the service they have provide to the customers is very terrible, I just want a right size which can fit me perfectly, but now I have buy a new dress from another website again before I'm going… Read Full Review

Asos.com's Response to elaine98's Review

Written on: 28/03/2018

Hey there, sorry t hear that you dress is an incorrect fit. We do have size charts that could help you better with measurements as every item fits differently. We currently only offer exchanges to our UK customers. Any other customers from outside of the UK, will be offered an automatic refund, and would be advised to place a new order if an alternative size is needed. Please head over to our Help Page on ASOS.com and search exchange and you'll be directed to all the necessary information.

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Asos.com's Response to elaine98's Review

Written on: 28/03/2018

Hey there, sorry t hear that you dress is an incorrect fit. We do have size charts that could help you better with measurements as every item fits differently. We currently only offer exchanges to our UK customers. Any other customers from outside of the UK, will be offered an automatic refund, and would be advised to place a new order if an alternative size is needed. Please head over to our Help Page on ASOS.com and search exchange and you'll be directed to all the necessary information.

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Elaine98's reply to Asos.com's Comment

Written on: 28/03/2018

im a UK resident, r u discrimination me?!

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★☆☆☆☆

“Charged Twice”

Written on: 12/03/2018 by Baileyal86 (1 review written)

They just charged me twice for the same items. Basically I will be delivered the same items twice. How this happened....I don't know and I'm not silly to order the same thing twice. Only noticed so after an hour and when I tried to cancel it I just couldn't do it since I chose express delivery option. Its an International delivery they could have cancelled it on their side as they still had plenty time. I'm outside the European Zone but no they would rather choose the long way. 

Customer service
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Asos.com's Comment

Written on: 12/03/2018

Hello, sorry to hear you're unhappy with the service you have received. We're always looking for ways to improve so I will pass your feedback on and if you do still have any questions please get in touch either through Facebook, Twitter or through the Help and Contact page on the site and I'll be happy to help you. ASOS Megan

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Sweetykj's Comment

Written on: 13/03/2018

I called the head office but despite that Asos couldn't sort the problem. A small issue will be dragged for 1 month or even more now. You still had time to cancel it yesterday but no. You prefer charging me twice, ship it out and then upon receiving, i refuse to take it from the courier company and then they will return it back to you. And only then all formalities for refund will be done. Please review your operating system especially for International Deliveries!!!

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Asos.com's Comment

Written on: 13/03/2018

Hello there, I'm really sorry to hear that you were unable to cancel your second parcel and that you did not receive great customer service from us, I can assure you that this is not the ASOS way. Unfortunately, we are unable to cancel orders for security reasons.

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Asos.com's Comment

Written on: 13/03/2018

Hello there, I'm really sorry to hear that you were unable to cancel your second parcel and that you did not receive great customer service from us, I can assure you that this is not the ASOS way. Unfortunately, we are unable to cancel orders for security reasons.

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★☆☆☆☆

“Unbelievable the worse service!”

Written on: 03/02/2018 by lisageorge (1 review written)

Ordered from Canada, wrong product was delivered, was told to pay for shipping back and to use their return site to pay for Canada Post Label, My Visa got charged 3 times, did not receive a label. ASOS advised me to look for a refund at CANADA Post, seriously? I have nothing to show Canada Post, no label printed. They are the worse site to order from. STAY AWAY! I am out a pile of money and they don't care!… Read Full Review

Asos.com's Response to lisageorge's Review

Written on: 03/02/2018

Hello, I'm sorry to hear that you've received an incorrect Item and you had trouble with returns. So that I can look into this for you please pop us a message in one of our channels ( Facebook, Twitter, Email or Live Chat). Once you've done this, if you can let us know your email address and your 9 digit order number. If you're not sure what your email is, please log into your ASOS account and click 'My Account' to view your details. You can find your order number in your confirmation and dispatch emails and when viewing your recent orders through 'My Account. I look forward to hearing from you soon and if you have any more questions, please let me know. ASOS Mary

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★☆☆☆☆

“Delivery a joke”

Written on: 02/02/2018 by O'Keefe341 (1 review written)

Ordered a dress on Tuesday was dispatched on Wednesday due to be delivered on Friday latest or before. Paid 9.95 for next day unlimited delivery have not received the dress by Friday and on checking with asos and the courier I may not receive this dress by 12th February, do not rely or trust asos for a timely delivery Very unhappy and disatified customer, will not be using again… Read Full Review

Asos.com's Comment

Written on: 03/02/2018

Hey, I'm really sorry to hear that your dress hasn't arrived with you on time. We do always aim to stick to our delivery time-frames, however occasionally there can be external delays with our carriers which are outside of our control. However, these are rare and we'll always do all we can to help. I can see you've mentioned you've already got in touch with our Customer Care team, however if you have any other questions in the meantime, please get in touch via Facebook or twitter or via our email or live chat services on our help pages and we'll be happy to help. ASOS Kirstin

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★☆☆☆☆

“b oo”

Written on: 03/01/2018 by 27329 (2 reviews written)

Horrible company. They never sent me my birthday code and after about 20 messages back and forth, throughout which they got the wrong end of the stick multiple times because they didn't even bother to read the message, they told me to wait 2 weeks after my birthday to 'wait and see' if they bother to send code or not. This was after promising over a 3 day period repeatedly that they would deal with the issue and get me a code. On the day before my birthday they had still not sent me a code… Read Full Review

Asos.com's Response to 27329's Review

Written on: 03/01/2018

Hi there, I'm really sorry to hear you feel this way - this doesn't reflect the usual high standards for us here at ASOS. So I can look into this further and resolve your query can you please contact us on Facebook or Twitter? or via email - I'll need for you to send over your full query, date of birth & email address, as soon as you do, I'll be able to look into this further. I hope this helps for now! ASOS Lauren

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1St2Thebar's Response to 27329's Review

Written on: 20/02/2018

Appreciate the warning.

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Asos.com's Response to 27329's Review

Written on: 04/01/2018

I'm really sorry to hear this and do completely understand where you're coming from. Please be assured we do care and we'd love to help you out - Please can you get back in touch with us via Twitter or Facebook and we'll be more than happy to look into your query. Alternatively, you can get in touch with us via our Help page. We hope to hear from you soon. ASOS Dhini

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Asos.com's Response to 27329's Review

Written on: 04/01/2018

I'm really sorry to hear this and do completely understand where you're coming from. Please be assured we do care and we'd love to help you out - Please can you get back in touch with us via Twitter or Facebook and we'll be more than happy to look into your query. Alternatively, you can get in touch with us via our Help page. We hope to hear from you soon. ASOS Dhini

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★☆☆☆☆

“Gift Cards only in UK pounds”

Written on: 23/12/2017 by badbusinesspractice (1 review written)

What online store only offers gift cards in UK pounds? UK is one of the most dwindling countires. Seems like Bitcoin would be a great alternative to this store if it's still in the stone-age only offering gift cards in UK pounds… Read Full Review

Asos.com's Response to badbusinesspractice's Review

Written on: 24/12/2017

Hey, thanks for your feedback we'll get this passed on for you and if there's any other questions you have please get in touch through the Help and Contact page on the site and we'll be happy to help you. ASOS Megan

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★★☆☆☆

“Unreliable”

Written on: 19/12/2017 by Mrfiennes (2 reviews written)

Items are not delivered within specified delivery period, and customer service is slow. They do have a large variety of products, to suit most people's pockets. But, like most retailers: a lot of products are over- priced. Asos uses HERMES as a courier; they are the worst courier in the UK… Read Full Review

Asos.com's Response to Mrfiennes's Review

Written on: 19/12/2017

Hi there, I've had a look into this and due to weather and force majeure events our delivery timeframes have occasionally been affected - I'm sorry about this. Our customer care team are also experiencing a lot of contacts due to the time of year so it's taking a little longer than normal to get back to you. As for Hermes, we use many different couriers in the UK including DPD, Hermes and Collect +. As your courier is decided by the size and weight of your parcel this means we aren't able to guarantee a specific courier. However, if you'd like to avoid using Hermes, its a good idea to select our Collect+ service at checkout instead. If you have any other questions please contact us on Facebook or Twitter. You can do this here: http://bit.ly/2lpkpRF or http://bit.ly/2kMtrGd. In the meantime if you need anything else just let me know, I'm always happy to help. ASOS Shannon

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Mrfiennes's Response to Mrfiennes's Review

Written on: 21/12/2017

Reply to ASOS.

And as for all the terrible reviews on here and Trust Pilot? What is your excuse for that? I eventually received my parcel, which contained a pair of sunglasses with one lens. More incompetence; more excuses?

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★☆☆☆☆

“The worst customer service I have ever received.”

Written on: 19/12/2017 by AlanaHart (1 review written)

The worst customer service I have ever received. If you are currently relying upon asos to deliver presents to you in time for this festive season, then please don't. Cancel your orders immediately! Oh no wait, you CAN'T even cancel orders. I placed an order I needed to arrive before 19/12. When I placed the order it said that it would come " on or before 18/12". I have now been informed that this is just an estimate and that my parcel might not even come before 27/12!! That will be over two… Read Full Review

Asos.com's Comment

Written on: 19/12/2017

Hi there Alana, I'm sorry to hear you feel this way - this doesn't reflect the usual high standards of ASOS. So I can look into this further can you please contact us on Facebook or Twitter? As soon as you do, I'll be able to look into this further. ASOS Shannon

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Mrfiennes's Comment

Written on: 21/12/2017

Usual high standards? ASOS, read all your customer's reviews on here and all over. People all agree you have no standards!

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★☆☆☆☆

“Dissapointment”

Written on: 10/12/2017

My experience with Asos was sadly a really bad one, I ordered already a couple of times with asos, but my last one was so disappointing that it will be my last one. I ordered me a nice winter jacket around the black Friday sales event, five days overdue of the promised and paid shipping date I got the message that my package was unavailable to deliver, after contact with the customer service and a made promise that I will get my made purchases resend, I received the e-mail that because of… Read Full Review

Asos.com's Comment

Written on: 15/12/2017

Hey, I'm really sorry to hear that you didn't receive the jacket that you ordered over Black Friday Weekend. Please can you send over your order number and email address in a private message on Twitter or on our official Facebook page? Someone will be able to look into this for you further there. Be sure to get in touch with a social media page with the verified blue tick to be certain that it's an official page. ASOS Sam

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Mrfiennes's Comment

Written on: 21/12/2017

ASOS reply offering yet more excuses. Terrible service!

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★★☆☆☆

“Poor Customer Service”

Written on: 09/12/2017

Poor customer service. I had a simple question to ask, but could not find a phone number to call and speak to a person. I used their "ask a question" option and sent my question. I received an email saying that they received my question and someone would get back to me. No one got back to me. I got back on the website and chose their "live chat" option. It took a while for someone to finally connect with me and meanwhile I was tethered to my computer watching and waiting. I then had to… Read Full Review

Asos.com's Comment

Written on: 09/12/2017

Hello, I'm sorry to hear that you're having trouble contacting us. We take feedback, complaints very seriously and we'll pop this over to our relevant department. Online is what we do best at ASOS - we're here to help 24/7. We handle customer care queries mainly by email, or if you prefer social media - we have advisors ready and waiting to answer queries in our Facebook and Twitter hub. We don't have a call centre, so we're not set up for a high volume of calls. However, If you'd like to speak to someone please get in touch in one of our channels ad we can arrange this ourselves. As soon as you've done this, I'd be happy to look into this for you. ASOS Mary

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★☆☆☆☆

“Great customer disservice”

Written on: 05/12/2017 by valeriaraciti (1 review written)

Great customer disservice! They have messed up my orders sending something I have cancelled and cancelling the actual order for a tech failure. After that they told me they couldn't stop the order because it was already processed (this was a lie since they sent an email 5 days later saying one of the items was unavailable). So they took my payment for an order I didn't want and they didn't block the order from leaving the warehouse in 7 days! Then they told me to send the order I didn't want… Read Full Review

Asos.com's Response to valeriaraciti's Review

Written on: 07/12/2017

Hi there

I'm really sorry to hear that you haven't had a great experience with us on this occasion. Our customers feedback is really important to us as we're always looking at how to improve our service and we will be sure to take any feedback on board. We feel that contacting our customers online is what we do best. If you need any help at all please get in touch on Facebook, Twitter, Email or Live Chat via our website so I can look into this further for you . . Speak soon. ASOS Madelaine

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Valeriaraciti's reply to Asos.com's Comment

Written on: 08/12/2017

Hi,

I have been in contact with all of you for 2 weeks now through any kind of platform and you not only haven't not helped at all. Why you are replying to comments just if I'm posting publicly and you aren't replying to private messages? do you think this is a good customer service? do you want to help or do you want just show you want to help? this is honestly very unclear! if you want to help you can start refunding me my money since I have been waiting 2 weeks now for an order that was your mistake from the beginning. do you think this is reasonable? if asos wants money to keep people money as investment it should be a bank not a retail. you are the most nonprofessional company I have ever had to deal in my life. From my point of view you should close because what you do to customers is illegal. Keeping other people money without their consent. do you understand that? I only want my money back to not deal with you in the future and screaming out to all my friends to do the same. Shame on you!

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Mrfiennes's reply to Asos.com's Comment

Written on: 21/12/2017

Contacting customers online is what you do best; offering excuses for your incompetence!

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★☆☆☆☆

“Awful customer service!”

Written on: 01/12/2017 by dominiclodge (1 review written)

I have attempted to contact ASOS 3 times on the phone...no answer, left a message on a contact us page and not yet received a call/message back. Had to use live chat with has been an absolute waste of time, i understand that ASOS provide customers a free exchange of returned items but due to time constraints i needed to have new 2 out of 3 items amended for a different size but was told this exchange could take 10 to 12 days to complete?! i originally purchased with a 20% discount code so i… Read Full Review

Asos.com's Response to dominiclodge's Review

Written on: 02/12/2017

Hi, so sorry to hear that this has happened. Our customers are our main focus, so we definitely take your feedback on board and will pass this to the relevant team. Please can you get in touch on Facebook, Twitter, Email or Live Chat via our website so I can look into this for you. Online is what we do best so I'd definitely recommend getting in touch instead of phone as we'll be able to get to the bottom of this for you. As soon as you've sent this over, I'd be more than happy to look into this for you. Speak soon. ASOS Jose

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Mrfiennes's Response to dominiclodge's Review

Written on: 21/12/2017

Yup. They do online complaints really well; they have soooo many to deal with!

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Asos.com's Response to dominiclodge's Review

Written on: 03/12/2017

Hi there,

I'm so sorry to hear you feel this way, and that your experience wasn't what you were expecting.

We deal with complaints and comments via email and we'll happily pass on your feedback for you. Feel free to get in touch using our help pages, or on Facebook or Twitter - we're online to help 24/7, and will reply to you as soon as possible!

ASOS Gina

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Asos.com's Response to dominiclodge's Review

Written on: 03/12/2017

I'm sorry that you've had trouble with contacting us. I've taken a look and can see that you have tried to call us. We don't have a call centre however if you would like to speak to an adviser over the phone we can arrange this ourselves. We currently only offer exchanges to our UK based customers and this is only for the same item just in a different size or colour. As the promotion had ended we were unable to regenerate this code for you. We're all trained as one team here at ASOS, we are all trained to answer customers queries the same however if we feel that an issue needs to be escalated we can pass this on to our escalations team. We aim to give the best customer service. In regards to promotional codes, were not able to re-create them if you select the incorrect size. If you are based in the UK you have the option to exchange the item however this can take up to 7 working days to reach our warehouse and then a following 1 working day to process. Once the return is processed the exchange will be sent out on the original shipping method you used on the original order. If you are unsure with sizing you can always check out our size guide here or place an order for both sizes and then return the size which doesn't fit for a full refund. If you have any other questions please do get in touch with us via one of our channels mentioned above with your ASOS registered email address and order number and I'll be happy to get on the case for you. ASOS Harry

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★☆☆☆☆

“Overcharging uk customers”

Written on: 05/11/2017 by Gadamson (1 review written)

I ordered a Mango coat that was priced at £119.99 when the coat came the price on the label was 99.99 euros. When I queried this with the customer service chat team they said the label should have been changed. So basically they are overcharging all uk customers not just by a few pounds either… Read Full Review

Asos.com's Response to Gadamson's Review

Written on: 05/11/2017

Hi, I'm sorry to hear that the coat you received had a label with a different price on it. We do have a price promise which you can find more information on here our site. Can you please get in touch over Facebook or Twitter so I can look into this further for you. ASOS Sophie

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Mrfiennes's Response to Gadamson's Review

Written on: 21/12/2017

UK is over charged for everything! Being in the EU, has been wonderful!

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★☆☆☆☆

“ASOS IS RACIST”

Written on: 01/11/2017 by Josh14 (1 review written)

I should have expected it considering Asos is a company from the UK. ASOS IS RACIST. I have ordered for the very first time(I live in Asia), after a few hours I received an email saying there was a problem. I wanted to check my account but they already blocked it. They did this twice. I replied to their e-mail, furious, and they said they deleted my account. How was I able to check my order status in my account (they suggested this) when they already deleted my account? WHAT A BUNCH OF RACISTS… Read Full Review

Asos.com's Comment

Written on: 01/11/2017

Hey, I'd like to welcome you to ASOS & I'm sorry your first visit has not been a happy experience, so far. I'd like to turn this around & get this sorted out for you. I'm sorry to hear your account has been blocked / deleted. We have advisors waiting to help on various platforms - Live Chat, email, Facebook & Twitter. If you head over to our Help & Contact page, you'll be able to connect with an adviser on your platform of choice. Just scroll down to the bottom of the page & take your pick. If you keep in touch via the email you received, as this will route you through to the correct team dealing with this matter. They'll be happy to an answer any queries or concerns you have on your account & explain the reason for the blockage / deletion of your account. ASOS Maggie

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Mrfiennes's Comment

Written on: 21/12/2017

ASOS isn't racist; they mistreat every customer equally!

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 02/09/2017 by BraydenDoherty (1 review written)

Worst online company out there. Received product covered in DOG HAIR! Clearly been used and was second hand. Spoke to a customer adviser called Elysia. She offered to replace the item and eventually offered a 10% off full price items which anyone can use at any time if they know how (student etc.) Despite sending pictures showing the damaged nothing else was offered even after expalining the situation once again. Think twice before buying from here if something goes wrong they really don't… Read Full Review

Asos.com's Comment

Written on: 02/09/2017

Hello, I'm very sorry to hear about the trouble you've had with your order, we pride ourselves on providing the best possible shopping experience and I can only apologise on this occasion that isn't what you received. As we're an online based company we're not set up to receive large volumes of calls so ask our customers to get in touch via our Facebook page, our Twitter help page, our email team or our live chat feature. Our customer care team are dedicated to helping our customers 24/7 with any queries they may have so please get back in touch via one of the social platforms I've mentioned above and either myself or a fellow ASOSer will be more than happy to get this resolved further for you. ASOS Ray

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Mrfiennes's Comment

Written on: 21/12/2017

They just sent me a pair of sunglasses with one lens. I don't know if I'm winking or blinking

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Asos.com's Comment

Written on: 04/09/2017

Hi, I'm really sorry to hear this is the case. I've had a look in to this and you can return the item for a full refund if you prefer. If not, I can see that you've been offered a 10% discount code as a gesture of goodwill so in this case I'm unable to offer more, I'm sorry about that. If you'd like us to look into this further please get in touch via our social media hubs such as Facebook or Twitter If there is anything else I can help you with, please feel free to get in touch. ASOS Torchi

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★★★★★

“Amazing quick deliery”

Written on: 31/08/2017 by CaelRodgers (1 review written)

My shopping experience with asos have all gone well. The products I have ordered have been good quality. The delivery times were quick and all staff delivering to me have been polite. I have highly recommend shopping with asos to all my friends and family as I have all ways received good service from them. When I had faulty shoes they were great. They refunded me my money in full and gave me 10% of my next shop. The issue was dealt with in a timely and professional manner… Read Full Review

Asos.com's Comment

Written on: 31/08/2017

Hello there!

Thanks for getting in touch with us regarding your shopping experience!

Thank you so much for this absolutely amazing feedback! We absolutely love to hear this and we're going to continue providing service of this quality to all our lovely customers!

If you need any help in the future, or have any other questions, drop us a DM on Twitter, a private message on Facebook or get in touch via our Help page.

Thank you again for this great review and I hope you have a lovely weekend :) ASOS Harry

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