Just been sent a photo of our printer being delivered to number 1. This is not our house. I’ve driven round our estate and it is not at any number1. Also our neighbours have been sent a photo of their delivery and it’s not their house either. Either lazy driver, can’t read street signs or fancied a couple of parcels to take home so photographed wrong house as proof of delivery then took them. Can’t report it until Wednesday. Tracked parcel down to 1 Birch Grove. Lady refuses to hand parcel over, will only give it to Amazon when they call to collect it, even though I had id. She says it’s happening too

Seriously, why can't some of your couriers follow simple, basic instructions!!!

Despite contacting Amazon on several occasions, deliveries continue to be left in a public hallway rather being delivered to our front door. Today I had to struggle up 3 flights of stairs with a big box - difficult at my age. This inability to adhere to customer preferences shows total disrespect.

Beware Amazon.co.uk I ordered an item costing £985 from Amazon in December 2022. I received it the next day but it was the incorrect item. It was missing an item out of the box. I contacted Amazon immediately. I was told that I would have to return the item for a refund they could not send the missing part or exchange it. I arrange with them for their courier UPS to collect the item, UPS collected the item I was given a receipt for this. About a week later I received an email from Amazon claiming that I had sent them back the wrong item, they claimed it was something completely different, they are unwilling to tell me what they claim I sent them and have told me that they have disposed of the item. They are completely refusing to refund for the return and will not listen to anything I have to say, their customer service is totally useless. I have explained so many times that I did send back the correct item and it must have been tampered with somewhere along the return process, either with their courier or at the Amazon warehouse, I have now been left with nothing. I have contacted my credit card issuer and I waiting for the decision. Surely Amazon cannot get away with treating their customers in this way, as it was their courier who collected the item not mine, once it left my hands it was under their care. I would urge anyone to think twice about ordering a high value item from Amazon, just in case they have a problem and have to return it, you could end up in the same situation.

Sent a return back as I didn't like the item. Used the drop off at post office no packaging/label needed option. Took to the post office where they scanned the provided QR code on my phone and put my return in an amazon bag and applied the return label. Told that was it and it'll be updated on my phone in a couple of hours. After one week contacted Amazon as still haven't received my refund or been updated on my phone, was told and sent email that they have my return at there distribution centre but it can take up to 14 days to process the refund.......fair enough. 14 days passes still no refund! This time I contact amazon and say they don't have my parcel and I should contact the police and disconnect the chat. Very blunt and rude so contacted them back and got someone else who said the same, but now allow 30 days for them to conduct an investigation into the matter. 30 days passes and still nothing, contacted them again to be told we carnt help you any further and disconnect the chats. Annoyed by this I phone this time to be told the same, get a receipt from the post office so they can investigate. Been in contact with the post office that say they processed the return according to amazon instructions and they don't keep records/receipts as its all digital/scanned now to amazon instructions and sent off. They are more than happy to confirm this with amazon but they don't want to know and dismiss it every time. I've been mislead and fobbed off to for over 30 days by amazon and made to feel like a lifter. They have done no investigation into the matter and now washed their hands off it cause its passed 30 days. They keep asking for a receipt but there is NO receipt! its all digital QR codes the way there system works. It was scanned at the post office cause I saw him do it. But Amazon say they have no record which is a wrong because i have proof from the amazon assistant they have it in an email. Amazon have clearly lost it, not scanned it and blaming me for it. Amazon clearly don't value or respect there customers no more, as can been seen from all the other bad reviews, and no disentsy to respond to them. The computer says no - Amazon motto I advise everyone to do the same as me and send your complaints to BBC WATCHDOG and citizens advice bureau for them to look into. SHAME ON YOU AMAZON!

Parcel was taken by amazon driver and their customer service is useless and incompetent. Their senior management needs training in customer retention.

You place an order, get a delivery time the next day, so plan your day around your advised delivery time. The delivery day is a Sunday, a day traditionally used for leisure time and going out. So you cancel your plans, get ready for your delivery and wait. Check your delivery slot time 5 minutes before the delivery slot, no change of estimated delivery time. You wait, wait and wait. No delivery. Check the time slot every 10 minutes, no change. Then just add the delivery slot expires its shoved back 6 ruddy hours. Well that's our lot. The goods are getting more expensive than the high street, the video service is 60% rubbish and 40% repeats, the music is so compressed all detail is lost. That's our prime membership being revoked at the end of this year! Screw you Amazon, you lie, deceive and waste peoples precious time!

Since 2 days I am spammed by writers (Kindle books) from Amazon. I am added to over 20 writer lists which I haven't subscribed myself to. Thus, or Amazon is selling email addresses, or they are hacked. I use a different email address for newsletter than I do for online stores. And I for sure haven't subscribed myself. I have reported this to Amazon and only received an automatic reply. Tip for consumers: Don't buy Kindle books. Your email address is or sold, or Amazon is hacked, and your data is breached. Products used: Kindle Books

If you want to ask them a question that isn't immediately obvious to the algorithm they use, you end up at some kind of dead-end where you can neither go back, nor progress. The process is extremely frustrating and unproductive. If you leave the website, then come back and try to start again at the beginning, the algorithm relentlessly sends you back to the dead-end point which you reached 'last time around'. If you want to look after your mental health, I would recommend that you don't even bother to start the process. Just take a deep breath, go for a walk, and find a way of using a different retailer. The process is designed so that you never, ever get to speak to (or chat with) a human being.

Copy of my letter sent to Amazon I have recently read the notice that you are stopping accepting Visa Credit Cards in early January next year. May I remind Amazon that your business relies on us, the customers, purchasing products from and through your company. My average spend is around £500 per month but as and from the date that you stop accepting my payments my spending will be targeted elsewhere even though it might be a little more inconvenient. Also on the anniversary of my prime membership renewal not being accepted through the present arrangement then that also ceases. I presume that I will not be alone in my decision judging from the comments adverse to your decision. Now if you as a company can afford to lose business in the pursuit of higher profits then I also have the choice to cease dealing with you but I am sure that in my case the loss of profit on my purchases far outweigh the loss you make on my credit card charges.

Amazon delivered a different product from the one I ordered on Amazon.co.uk. They could have made a genuine mistake or they could have done it deliberately as a way to charge me more money, which was true I don't know for sure. Either way, they caused a problem by sending the wrong item. I had paid a large sum of money for a similar but different item from the one I actually received. I was upset but not unduly worried about this as it would be reasonably easy to get the problem resolved, OR SO I THOUGHT!. In good faith I returned the incorrect item in perfect condition as soon as I could so as to be able to receive the actual item I ordered as soon as possible. Amazon's return process for an incorrect item provided a digital returns label that I had to print out, plus a choice of two options: one option was to re-order the exact item that I had ordered, and the other was to return the item and request a refund. I didn't want a refund so the obvious choice was to re-order the item, but there were a number of problem with this. If I just ordered the same item again, what would ensure I didn't end up with the wrong item again? And of even more concern was that at this point I noticed that the price of the item that I had ordered and paid for had almost doubled in price and THERE WAS NO ONLINE OPTION TO RE-ORDER THE ITEM AT THE ORIGINAL PURCHASE PRICE. Obviously I didn't want to pay a hugely inflated price for the item I should have already received, it was obviously grossly unfair and technically illegal for them to insist on charging any more money, let alone the huge amount they were now asking, and especially as I now had the inconvenience of having to organise the return of the wrong item they had sent to me, and of course all the added time involved. Nevertheless I still wanted the product I had ordered and paid for and I was pleased to see that they still had plenty left in stock so supply wouldn't be an issue. Knowing that it would take at least a day or two for the returned (wrong) item to reach them a simple message should have been all that was necessary to reiterate that I was returning the item they sent because it was the wrong item and not because I wanted to cancel the order. I had already told them on the return form that I was returning the item because they had sent me the wrong item. I tried to contact Amazon Customer Support to ensure that they knew that I didn't want a refund and stress the model number of the item I has actually ordered. To my dismay I found that I then had to install the Amazon app in order to contact them. I don't know how I could have contacted them if I didn't have a smartphone but the Amazon.co.uk website I had placed the order on said I needed to install the app to actually speak to someone. Fortunately I do have a smartphone so I was able to get through and when I finally managed to speak to someone at Amazon 'Customer Support' I couldn't believe what I was told... Their agent told me that it was impossible to to send me the item I had ordered unless I paid the newly increased price and he rudely disconnected the call. The next day I contacted them again and this time I was pleased when I was told "don't worry", that they agreed that it was unfair to have to pay an increased price after my order was accepted, that the problem had now been rectified and that I would be receive the item I had ordered. However as time passed this was not reflected in my order details on the website so I contacted Amazon's Customer Services again. This time I was told that the previous customer support person I had spoken to was a liar, just trying to verbally appease customers and garner positive feedback reviews, and again that the only way I would receive the item I had bought was to pay the new price, which was almost double the agreed price... and that this was Amazon's official policy! So, in a blatant breach of a perfectly valid contract of sale Amazon refused to send me the item I had bought unless I paid a huge additional sum of money. I refused to do that, and so far I have yet to receive the I ordered from them. So before you buy anything from Amazon bear this in mind, Amazon is a company with little or no regard for consumer rights. They just do whatever suits them. They did this by using a sneaky programming trick which caused my original order to be cancelled as soon as I started the process to return the incorrect product they had sent. I know now that I should not have returned the product they sent me until I had received the actual product I had ordered, but I trusted them to fulfil the order. They didn't. Not because they couldn't as their customer support saff told me. Not because as they also told me told me, that a refund had been issued - because it hadn't. They are technically in breach of a contract of sale to me by demanding more money in order to fulfil an order that has already been accepted. I have bought other items from Amazon and things have generally been ok but this incident involving a high value item has highlighted the fact that Amazon is driven purely by profit and greed. They couldn't care less about customers' rights. I spent many hours trying resolve this with Amazon Customer Services staff without success. But they are ignorant and rude. They just keep pretending that it is impossible for Amazon to fulfil my order, even though, according to the website, they had, and still have, plenty stock. 'But Amazon is fantastic' I hear you say, 'why just 1 star?' - well Amazon would have got a 4 or 5 star rating from me for positive experiences in the past but now I know first hand how they are more than happy to make customers suffer when THEY fail. In this light, one star is actually generous. A smaller company would probably be forced to be closed down if they treated customers with such contempt. Not the mighty Amazon. They seem to believe they are above the law. Amazon customer support is basically non-existent. On the surface it seems friendly real but it is driven by profit and greed. I have given up trying to speak directly to them now. If the mighty Amazon is truly trying be Earth's most customer-centric company as they claim it is failing spectacularly.

Total rubbish and i will never use them again i have had my account and personal details tampered with twice now and i know for sure its to do with an ex pratt of a neighbour from ages ago who has a mate or mates working for amazon and i have had some nasty peevish tampering from them. Its obvious and amazon never sort out any complaint issues and you can never speak to anyone in authority about it.  

I've used amazon quite a bit in the past, but I've found more things getting broken recently. Ordered some wine glasses that I liked, arrived broken and then no more left in stock so couldn't re order. Gutted! Will now look to order elsewhere.

Amazon shows other products for you to compare instantly, so you don't have to keep looking for a better price.

Amazon couriers dump my parcel on my doorstep (which right next to the pavement) and then leave before I can answer the door. My account then shows that the "parcel was handed to the resident". Amazon delivery is the pits.