Amazon Reviews - www.amazon.co.uk

★★★★☆
3.8 / 5
74% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Read and write reviews of Amazon one of the largest shops on the Internet. If you have used Amazon.co.uk in the past to buy books, CDs, Video Games, electrical equipment or anything else then let us know what you thought of it to help other online shoppers.
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Latest Reviews

★☆☆☆☆

“There are a lot cheaper places than amazon & much...”

Written on: 30/08/2019 by swcproducts (2 reviews written)

Companies that get this big also get greedy and care very little about any one customer. Amazon is no different, its got to big to greedy and cares very little about you!! There are a lot cheaper places than amazon and much more friendlier… Read Full Review

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★★★★☆

“I use them often”

Written on: 13/08/2019 by SHOWELL65 (4 reviews written)

I have to say that amazon is very efficient and easy to use. I place an order and it's normally there the next day because I subscribe to their prime service for free delivery. Their selection is huge, so if I can't find something at the local shops, I usually can on amazon. But, I try to buy locally first, I do feel guilty about a truck driving to my house, using all that gas, just to deliver a small package. Bookstores are harder and harder to come by, such a shame, so I try to support the… Read Full Review

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★★★★★

“Good Stuff”

Written on: 11/07/2019 by tellyupdatesme (2 reviews written)

Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington that focuses on e-commerce, cloud computing, digital streaming and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple and Facebook. … Read Full Review

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★★★★☆

“Good service”

Written on: 26/06/2019 by kevin22 (1 review written)

I like the efficiency and effectiveness of amazon. I made an order for a standing fan and I was able to get it in four working days. And the fan is still in good working condition since July 2018. 

The price was affordable, the product came with a manual which guided in setting it up, I was able to track my product after placing the order, and I also got recommendation for other products. 

Amazon has been amazing and I'll recommend them to other people in the future.
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★☆☆☆☆

“Hard to Purchase Item”

Written on: 12/06/2019 by bkArnold302 (1 review written)

Amazon are the business of selling and the customer experience is very important, however when I tried this morning to buy a car bike rack all was going well until I tried to use a promotional code with my purchase. As I said all was going well and when I tried to go to final checkout, it started putting obstacles in my way. Had to resign in, confirm voucher number, card details and delivery address, then had to do it for a second time. When I entered the promotional code in again it advised… Read Full Review

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★☆☆☆☆

“Responsibility”

Written on: 09/06/2019 by 2432 (1 review written)

Approx the 24/5/2019 put a letter of complaint thorough website resolver, as phoned up amazon and got nowhere treated like a fool.Answer on resolver was I have not got a account with amazon. Wrote a letter of complaint and posted it to the London office, customer services with no answer. It seems that you at quick to sell things but not accept responsibility, when things go wrong… Read Full Review

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★★★★★

“Amazon is unrivalled”

Written on: 19/03/2019 by nickmortimer90 (2 reviews written)

How could you give Amazon less than 5 stars? You can find goods for really competitive prices, and if you choose to buy using the "Sold and Fulfilled by Amazon" then you're guaranteed to have a smooth transaction. The returns procedure using Doddle is excellent, it really is a doddle. Amazon is the benchmark for all things retail… Read Full Review

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★☆☆☆☆

“Do not trust Amazon's refund guarantee promise.”

Written on: 03/03/2019 by davebythechannel (2 reviews written)

I bought a step up power booster from Manna Enterprises through Amazon to use abroad. It did not work. I requested a return authorisation and received an email from Manna Enterprises promising a refund upon return of the item. This was return by an insured, signature on delivery parcel service which I paid for as Amazon failed in their promise to provide a prepaid label. The parcel delivery company have confirmed delivery and provided a copy of the recipient's signature and a letter confirming… Read Full Review

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★☆☆☆☆

“Yet another failed Prime delivery”

Written on: 30/11/2018 by OldWomble (31 reviews written)

Everything I order on Prime seems to get lost! Tracked a package tonight that got to within 200 meters of my house then disappeared. This is the second item to get “lost” in the last w weeks… Read Full Review

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★★★☆☆

“great”

Written on: 27/04/2018 by ocKeller1945 (1 review written)

i purchased a garden set in 2016. The item was supposed to be wood and of good quality. The table and chairs are flimsy, ..of the 6 chairs, 2 are left . Very disappointed… Read Full Review

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★☆☆☆☆

“Can't be trusted”

Written on: 19/04/2018 by Ahmedd286 (1 review written)

Their next day delivery can't be trusted. So why pay for PRIME? Shop elsewhere is my advice. They are also more expensive on even the basic products. The items they sell which oftentimes is FBA, are used or in a poorly packaged condition not even suitable as a gift. If buying on Amazon, make sure you check other websites first before completing your purchase. I have bought a few and returned a few as these were not fit for purpose. Stay away from Amazon if you can… Read Full Review

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★☆☆☆☆

“DELAYED CHRISTMAS PRESENT”

Written on: 06/02/2018 by JayceDominguez (1 review written)

Ordered a Ninja Turtle figures for Grandson - got 3 but Michaelangelo was then out of stock (not indicated at the time of order) Never got it for Christmas & delivery was expected January!!! Today (February 3rd received email saying this order has an 'unexpected delay' and delivery could probably be Feb or March 2018!! OK have cancelled but what's going on???? Could have got it elsewhere in December and not disappointed my Grandson… Read Full Review

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★☆☆☆☆

“AMAZON RUINED MY CHRISTMAS - DO NOT TRUST AMAZON PRIME...”

Written on: 04/02/2018 by joelarnold (1 review written)

In relation to Order # 205-8187368-2071530: On 18th December I placed an order with Amazon for around £250 worth of items using their Prime 'Guaranteed Next Day' delivery service. The order consisted 11 different items (a range of toys and other gifts bought for Christmas to give to family and friends). Amazon in the past have been a very reliable and reputable company with exemplary customer service so I felt that this was a convenient and safe option to make sure I had everything arrive in… Read Full Review

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★☆☆☆☆

“DONOT ORDER FROM AMAZON”

Written on: 04/02/2018 by lbHale424 (1 review written)

Donot order from amazon i ordered a present for my granddaughter’s first birthday and paid for it but the never told me it was out of stock so eventually i finally got my money back but days later after doing my online banking they had gone and taken the money again for the present that was cancelled and i never received out of my bank account without my permission, buyers be warned they can take money out from your account like they did to me days, weeks or even months later im taking… Read Full Review

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★★☆☆☆

“Poor service getting worse”

Written on: 01/02/2018 by Fatbloke11 (72 reviews written)

I have been an Amazon Prime subscriber for years- so many I have forgotten. I use Amazon as my primary goto place when I want something. I would be what they consider a heavy user. The service they offer is a next day delivery service and this is great- click and order next day it arrives. My last three orders have been a nightmare- when you get a delivery day and a tracking number you expect them to work. When you look at the tracking once it goes to out for delivery that's it no more… Read Full Review

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★★★★☆

“Good service”

Written on: 25/01/2018 by 225Dillon (1 review written)

Good service, very wide product range and delivery overall. Prime service is really good value. Surprisingly not always the cheapest though. Also , they are not very good at consumer electronics such as iphones and PCs. Sometimes their website, which shows tracking of delivery is not always accurate in relation to the timings. Few small issues, hence 4 stars. … Read Full Review

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★☆☆☆☆

“Either fraud or compleye incompetence ”

Written on: 21/12/2017 by Therealcaroline (2 reviews written)

My six year old son was desperate for a really big toy penguin for Christmas. The one he wanted- Ty beanie boo Waddles 70cm- was sold out everywhere as it seemed lots of kids wanted an enormous cuddly penguin for Christmas. Then, I found Amazon had one in stock. It was £20 more than the usual price, at £78, but I bought it anyway as I was desperate. The order number was 205-0667136-7982753 When it arrived, they'd sent me a miniature penguin that usually costs about £8. I don't know if it's… Read Full Review

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★★★★★

“Great Service”

Written on: 09/12/2017

Received the package on time. Great service all around. Would recommend using this service again… Read Full Review

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★☆☆☆☆

“Customer Service And Delivery Not In Sync ????”

Written on: 05/12/2017 by Alfonz (1 review written)

Order showed up on account as "Delivered To Resident". No one in household received or saw any delivery. 5 phone calls later they are sending me out a replacement. I will believe it when I see it. I have twice been told it has been scanned in error and it is getting delivered tomorrow. They checked with Amazon Logistics who verified this, allegedly????? Another phone call and I was put on hold then cut off and then there was the time I was cut off all together for daring to ask to speak to a… Read Full Review

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★★★☆☆

“Constant delivery problems”

Written on: 02/11/2017 by johnRC9 (5 reviews written)

I have been using Amazon Prime for a number of years but this past years I have had poor delivery occurances.Only .Yesterday was the third time in the last last 9 or 10 weeks that Amazon have failed to deliver on time.I took delivery of 1 item yesterday when in fact there shoul have been 2 items arriving in the same order.I have yet to find out why from Amazon Customer Services.But usually all you get is an apology and occasionally they extend your annual period by One month but that does not… Read Full Review

Shass's Response to johnRC9's Review

Written on: 10/11/2017

Exactly the same here. Tracking information given so you stay in and wait and wait. Waste of a day as they wait until after the time given to tell you its not turned up. Amazon is rapidly turning into a customer service disaster. I have now cancelled my late order and am off to but it from a store. Have to drive but at least I can have it.

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