Avoid at all costs. My complaint to them regarding the handling of our claim was not upheld by Aviva. So I took my complaint to the Financial Ombudsman Service (FOS) and they upheld our complaint against Aviva and awarded us a financial award. Aviva has chosen to ignore the Ombudsman’s final decision and award that is legally binding in law. The Ombudsman has made repeated attempts to get Aviva to comply with their decision and Aviva has simply ignored them. We are now in the process of asking the Courts to issue a Court Enforcement Order, so that enforcement action can be taken against Aviva to recover the sum awarded to us. We have also reported this matter to the Financial Conduct Authority and this has still not prompted Aviva to settle this matter. If Aviva ignores the Government bodies and the laws put in place to regulate them, there is no hope for a customer who has a legitimate complaint against them. Aviva will simply respond to this review by stating that they will contact us to resolve this matter. However the Ombudsman has made repeated requests for Aviva to contact us and they have not, so you can draw your own conclusions from Aviva’s response to this. As stated above void at all costs Aviva, plus their online only service Quotemehappy as they do not comply with their own governing bodies.

I never write reviews but this experience has been so horrible that I am compelled to write this review to hopefully help someone else out. I've been with this company for years for auto insurance and I am a customer who pays ANNUALY up front. I had a claim as my vehicle was stolen. It took almost a full year until I had been denied a claim. The company was sooooo dirty in trying to find ways of how I breached my policy so that they could deny me. They tried little tricks here and there to claim I had been dishonest, which I wasn't! I had to retain counsel because it got to the point of harassment and unfair treatment. They finally denied me because my lawyer kept telling them the documents they asked for were irrelevant, which they were and kept asking for representation on their end so he could have a fair and legal conversation. They refused, and denied me for not 'cooperating'. On top of this, they took my car after it was found and had it at an auction place without telling me where it was !!!! Until they denied me of course. All I can say is PLEASE stay away from this company, their motto is DENY, DELAY, DEFEND. They are HORRIBLE when you make a claim and need their help.

Hiring Claimspro which are hatchet mongers.  Paid top dollar for my home insurance, got over the top stress and aggravation. Their pack up crew charged over $11,000.00 just to pack my property and charged it against my policy. Pictoral manifest?? Never seen one. Be careful of Winmar...they damage. BEWARE BEWARE...their Ombudsman is a female barracuda.

Moving house, phoned up to insure new house, premium increase of £700 per annum as I relayed what the owner of house I bought put on property info form ‘small puddle in cellar under garage that is detached from house after severe storm in 2013. No insurance claim, receipt for work done, cost £400, issue should not return, garage itself not flooded’ So no issue again in future, cost less than the premium increase to sort out, and insurance claim not even made. Disgraceful. Am moving at my next renewal after10 years. Will move car insurance as well and also will never recommend them to my customers ever (I work for mortgage company).

So far, so good with Aviva. Competitive price and a premium that actually reduced for loyal cudtomers. Their home emergency cover is excellent; we've had them out 3 times for different things this year and all were done quickly and without any question. Their admin looks sound with all policies held securely online.

As a follow up to my earlier review, it was necessary for me to liaise with both Aviva Insurance and One Call Insurance. It is totally fair to say that both companies were helpful in resolving the particular problem I had to my relief and satisfaction.

With Aviva you qualify for 20% off memberhsips at Nuffield Gym :) Great benefit !!!

They tell deliberately misread and misinterpret everything you say or write. They procrastinate, put impossible cost limits on Survey fees then refuse to pay anything at all. They refuse claims for storm damage as an "Act of God". They cover you for thr most rare lf events, then refuse to pay out, even when professional proof in report form is available that you have a valid claim There is nothing I can do or say to recommend this company to anyone , even my worst enemy. I wish someone had warned me how bad their customer serviceis. I have been struggling with these liers for 9 years to get them to admit liability, they have done this to me twice, because they bought out a company I was insured with after I had vowed never to use them again after the first crooked deal they gave me. Avoid this company at all costs!

canceled my home insurance with santander canceied my direct debit thought everything okay now aviva sent me a letter saying i owe them 50 pounds p-lus 20pounds admin fees phoned them they said we have no recolation of me canceling my fees and i have to pay it bloody dogs i will see them in court first. the advisor couldnt careless very snooty dont touch santander insurance

Our motorhome was stolen and found burnt in a different province, and the say that we did it ourselves. We have been lied to, harassed, our characters destroyed, This company is an outrage! some of the reasons they gave us for denying claim is we travel at night, only criminals travel at night, we checked to see what kind of policy we had on the advice of our broker, again only criminals check to see what kind of coverage they have... it goes on and on, we even paid our premiums for a year after it was stolen,and they gladly took the money...

Inflicted a 4 year court battle on our neighbours *both seniors* after they suffered a devastating house fire. I cant even describe how horrifically and callously this company behaved towards them.If it was possible to give them a lower rating, I would. Unimaginable in this day and age that any company would behave in this fashion. Do yourself a favour and look for a more professional and less motally bankrupt company. You'll be thankful you did when you've lost everything and need help.

Phoned up on the Sunday after accidental swinging my sofa into the TV while rearranging the lounge, explained the situation and within 15 minutes they had authorised my claim and gave me an Amazon voucher which was perfectly adequate financially to replace the TV. Couldn't get over how quick they got it sorted, great insurer.

I contacted Aviva for auto insurance in the summer for my little convertible sports car, I was quoted and paid $254/month which I agreed to. The following month after wards I wanted to know how much it would be to change to a different vehicle, 2007 Lexus. I was quoted $460/month, I have emails proving all of this. The next following two months payments were still $254/month which I found odd. The month after in Oct. I was charged $949.44 which was absurd it was more than double what I had been paying! I immediately cancelled the policy and now am being charged again $949.44 in Nov. And now they also tell me $582.72 will be taken out Nov.26. Watch out for Aviva they will quote you for one price and totally screwed you over without any warning charge you another amount, be warned!

After last year's ice storm, AVIVA left us out in the cold to be sick and freezing. We lived with portable electric heaters until a month later they said we could go ahead and deal with our broken furnace ourselves because they couldn't get their contractors to respond. We did that, AVIVA didn't reply to my call about the costs as the adjustor was sick for two weeks and didn't have anyone else to answer. Imagine such a large company and no one to take calls from customers when an adjustor is sick. Meanwhile we were sick too and we didn't want further damage to our Toronto home. We went ahead and paid to restore the heat and now AVIVA refuses to pay for the costs. AVIVA is the worst insurance company, as they don't provide any insurance! They take the premiums though. Don't insure with them - they won't be there when you need them. I regret they day we insured with AVIVA.

Purchased house and contents insurance through Santander. Not realising it was an aviva policy. Had I known this I would not have committed myself. Bad experiences lead to long memories and my family having experienced shoddy treatment from Norwich Union as it was then known. Beware of insuring with aviva they are happy to take your money, but when it comes to paying out on a genuine claim they will look for any loophole possible to wriggle out of it, Go somewhere else and be careful in my view you are just throwing your money away. I very much doubt if Aviva management read this. No doubt I will get a lot of gobbledegook telling me why I wasn't covered. Regarding value for money Worthless If you want a fair service go elsewhere T jones essex