written by Haytam on 19/04/2023
The worst company I have ever dealt with in my life. Don't even try calling as you could be on hold for 2-3 hours (no joke). On today's call, after complaining that I'm on hold for 1h15 min Mr. Eton with provoking sarcasm and attitude asks me if that was the reason for my call, which added to my frustration and anger. My claim has been ongoing for over 6 months !!!!! Can you actually believe it? I am still having to chase this incompetent company to resolve my issue. Never ever again Esure. Honestly, save your anger, precious time, hard earned money and use another insurer.
written by Gonzalesxx176 on 17/04/2023
The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour! Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all There also attempting to take the courtesy car off us leaving us without a car or the payout payment.
written by JohnHarrison7232 on 14/04/2023
I had the misfortune of selling my car today. I say this as I had to cancel my esure policy. This can only be done by phone call. My first call was a female who had to seek advice on how to do it. Then just cut me off. This was after I input my details on the phone then told her the same details and then confirmed my policy number after every infuriating hold. I then called back and had all the same as above. The man I spoke to then told me their policy is to suspend the policy in case I want it again later in the year. I explained that I asked to cancel the policy as I don’t need it. This then made him go back to putting me on hold and confirming my details again. When I asked to speak to a supervisor I was informed that the manager is not available for at least 4 days, even though I heard the other person say they are not available. This obviously means they just don’t want to respond to the bad customer service. All in all I took over 1 1/2 hours on the call at my cost to cancel the policy and I haven’t been told if there’s a refund due to me. DO NOT USE THIS COMPANY FOR ANYTHING
written by Arsenault1963 on 11/04/2023
I had a car reverse into my car the driver hit the car Infront of my car then reversed into mine I was parked the police came talk statement they told me it was totally the other drivers fault I have rang and emailed ensure so many times ther claims email after writing an hour sends you a email back telling you this email address no longer exists I am still waiting to be payed out this is a very incompetent company that only wonts your money I was fully comprehensive insuranced I would be better off with no insurance DREADFUL COMPANY don't insurance with these clowns
written by Edmund44490 on 21/02/2023
Somebody hit my car and I fought it will be fair go through insurance ,but actually insurance doesn't make any investigations and doubled my insurance.. My last year with this firm don't want nothing anymore with those people
written by SavannahOlson on 21/02/2023
Impossible to speak to anyone at this firm. I've been trying for weeks. I thought they had gone out of business until I managed to speak to someone in sales. Shows they are not interested unless selling you more rubbish products and services.
written by DallasMike on 17/02/2023
Give you low rate to start and up it every six months, avoid this company
written by Vinoban on 16/02/2023
Please look at all on line reviews.. they are the parent of SHEILAS WHEELS.. HOPELESS AND DO NOT CARE. No service as you cannot contact them. Tho,,, if selling you a product they care... "quelle surprise" they do want your..BUT buyer beware.. Disgrace
written by allenk123 on 16/02/2023
This is the worst insurance company I've ever used in 30 years, after being with them for 3 years and paying over £3000, as soon as I had an accident, which someone crashed into my car, Esure did not care or ever try to help, and when you talk to customer service ( if you can talk to customer services) they hang up the phone and then you have to start your claim all over again. I could go on and on about how BAD this company is, but I would NOT advice anyone to use this company, unless your in the habit of throwing money away. Date of experience: 16 February 2023
written by Daniel2022 on 17/12/2022
I will not recommend the costumer service is not great the English was so poor bearly i could understand it take me 1h to stay on the phone to make a change on my policy to give me a an expensive quote and I said no tanks I have a better quote and instructed to cancel my policy and didn't cancelled my policy and I have to call again very unprofessionally and you can't make many changes to your you policy you have to call them and waist time.
written by blahlala76567653e on 22/08/2022
Over 3 years continued hike with policy eventually got myself motivated and compared found another company almost 50% cheaper from which improve policy avoid at all costs rip-off existing customers overpriced avoid
written by blahlala on 01/08/2022
dont use horrible company bad prices and renewals also 20 min wait time calls terrible
written by 472Castillo on 20/07/2022
Do not use this company , they are terrible. Very very bad customer service advisors who are abruptly rude and shockingly patronising. They call upon their small print to trick you. Avoid this company, pay that little extra and receive real human communication with peace of mind. If you have any doubts about my review, please Google this company and you will find several 100’s of reviews which have had a terrible experience
written by on 26/01/2022
3 month down the line and my car is still not repaired by North of England coachworks who are just as bad.Not been contacted by either and had to do all the running around myself unable to get through to esure a 14 different times and on the phone for up to 30 min if I'm lucky total disgrace
written by robertandrei on 02/07/2021
If you don't want stress, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. Last night my BMW catalyst was stolen in one minute, witnessed by my neighbours who called the police straight away. Four police cars arrived. The police officer checked my car and asked me to start the engine. They told me that there was definitely the catalyst stolen, but to be aware that other damages could be caused as they use an electric saw. This insurance company refused to have a look on my car! What if there is petrol Leak or any other danger? They assumed that there is only the catalyst and made me wait up to 7-10 working days until the cat arrives and then they can pick up my car and have a look for any possible damages. They can only give me a substitute car when my car arrives at the garage. The ridiculous situation doesn't end here: instead of providing me a similar car as I have an estate, business BMW, they want to give me a Ford-K or Nissan Micra, which are impossible to be helpful in this situation, as I work in painting and decorating and need a similar size car, not the smallest car!!! How am I suppose to make a living if they make me wait for the substitute car up to 10 days and who will be responsible if the car have other unknown damages that will be a possible Hazard?
written by Jo4278 on 25/01/2020
1st year of not protecting no claims bonus had a minor bump and they stepped back my no claims bonus to 3 years disgusting do not insure with them
written by paulenew on 03/09/2018
After an accident at the beginning of August I was almost immediately called by the 3rd party's insurer eSure and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by the person I dealt with on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just telling me a story, obviously. So here we are, a month later, and I've just sat through a 10 minute "get lost" chat with anotehr man, clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that they operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some person from eSure tries to mug you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!
written by d.smith911 on 23/07/2018
I have had nothing but issues with this company and would recommend anyone looking to insure with them to stay clear...... After a crash it took my car 4 days to make it to the repair centre My husband was left to his own devises to get home from the crash which was in the middle of no where and was expected to wait roadside for the recovery (RAC) which was estimated at 5 hours to turn up, he also had to empty his car again at roadside. And to top it off all Loss claims are paid out by CHEQUE when all they will accept is card payments, delaying things even more. Rubbish Service
written by Aedan439 on 17/05/2018
My car insurance is due on 22nd may which I usually have received a new quote at the begining of May but having rang esure twice and was told firstly they had posted one at the start of May,secondly they have sent me a second quote which after five days I still have not received I have decided to find a company I can rely on.
written by pnHouse31 on 15/05/2018
Having used ensure for many years I was shocked to find my premiums suddenly jump significantly. When I phoned to say I wanted to cancel they never offered to look into it then quoted me a fee of 57 to cancel. I arranged another policy and then cancelled with ways a who then doubled the cancellation fee. Anyway even paying this extra fee my premium was still less with the new company. Never felt so badly treated ever. Loyalty means nothing
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As rated by our community of reviewers
Lucifer616's Comment
Written on: 20/07/2022
Correct , they are terrible, Avoid at all cost . Pay that little bit more for safety and peace.