The worst company I have ever dealt with in my life. Don't even try calling as you could be on hold for 2-3 hours (no joke). On today's call, after complaining that I'm on hold for 1h15 min Mr. Eton with provoking sarcasm and attitude asks me if that was the reason for my call, which added to my frustration and anger. My claim has been ongoing for over 6 months !!!!! Can you actually believe it? I am still having to chase this incompetent company to resolve my issue. Never ever again Esure. Honestly, save your anger, precious time, hard earned money and use another insurer.

The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour! Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all There also attempting to take the courtesy car off us leaving us without a car or the payout payment.

I had the misfortune of selling my car today. I say this as I had to cancel my esure policy. This can only be done by phone call. My first call was a female who had to seek advice on how to do it. Then just cut me off. This was after I input my details on the phone then told her the same details and then confirmed my policy number after every infuriating hold. I then called back and had all the same as above. The man I spoke to then told me their policy is to suspend the policy in case I want it again later in the year. I explained that I asked to cancel the policy as I don’t need it. This then made him go back to putting me on hold and confirming my details again. When I asked to speak to a supervisor I was informed that the manager is not available for at least 4 days, even though I heard the other person say they are not available. This obviously means they just don’t want to respond to the bad customer service. All in all I took over 1 1/2 hours on the call at my cost to cancel the policy and I haven’t been told if there’s a refund due to me. DO NOT USE THIS COMPANY FOR ANYTHING

I had a car reverse into my car the driver hit the car Infront of my car then reversed into mine I was parked the police came talk statement they told me it was totally the other drivers fault I have rang and emailed ensure so many times ther claims email after writing an hour sends you a email back telling you this email address no longer exists I am still waiting to be payed out this is a very incompetent company that only wonts your money I was fully comprehensive insuranced I would be better off with no insurance DREADFUL COMPANY don't insurance with these clowns

Somebody hit my car and I fought it will be fair go through insurance ,but actually insurance doesn't make any investigations and doubled my insurance.. My last year with this firm don't want nothing anymore with those people

Impossible to speak to anyone at this firm. I've been trying for weeks. I thought they had gone out of business until I managed to speak to someone in sales. Shows they are not interested unless selling you more rubbish products and services.

Give you low rate to start and up it every six months, avoid this company

Please look at all on line reviews.. they are the parent of SHEILAS WHEELS.. HOPELESS AND DO NOT CARE. No service as you cannot contact them. Tho,,, if selling you a product they care... "quelle surprise" they do want your..BUT buyer beware.. Disgrace

This is the worst insurance company I've ever used in 30 years, after being with them for 3 years and paying over £3000, as soon as I had an accident, which someone crashed into my car, Esure did not care or ever try to help, and when you talk to customer service ( if you can talk to customer services) they hang up the phone and then you have to start your claim all over again. I could go on and on about how BAD this company is, but I would NOT advice anyone to use this company, unless your in the habit of throwing money away. Date of experience: 16 February 2023

I will not recommend the costumer service is not great the English was so poor bearly i could understand it take me 1h to stay on the phone to make a change on my policy to give me a an expensive quote and I said no tanks I have a better quote and instructed to cancel my policy and didn't cancelled my policy and I have to call again very unprofessionally and you can't make many changes to your you policy you have to call them and waist time.

Over 3 years continued hike with policy eventually got myself motivated and compared found another company almost 50% cheaper from which improve policy avoid at all costs rip-off existing customers overpriced avoid

dont use horrible company bad prices and renewals also 20 min wait time calls terrible

Do not use this company , they are terrible. Very very bad customer service advisors who are abruptly rude and shockingly patronising. They call upon their small print to trick you. Avoid this company, pay that little extra and receive real human communication with peace of mind. If you have any doubts about my review, please Google this company and you will find several 100’s of reviews which have had a terrible experience

3 month down the line and my car is still not repaired by North of England coachworks who are just as bad.Not been contacted by either and had to do all the running around myself unable to get through to esure a 14 different times and on the phone for up to 30 min if I'm lucky total disgrace

1st year of not protecting no claims bonus had a minor bump and they stepped back my no claims bonus to 3 years disgusting do not insure with them

I have had nothing but issues with this company and would recommend anyone looking to insure with them to stay clear...... After a crash it took my car 4 days to make it to the repair centre My husband was left to his own devises to get home from the crash which was in the middle of no where and was expected to wait roadside for the recovery (RAC) which was estimated at 5 hours to turn up, he also had to empty his car again at roadside. And to top it off all Loss claims are paid out by CHEQUE when all they will accept is card payments, delaying things even more. Rubbish Service

My car insurance is due on 22nd may which I usually have received a new quote at the begining of May but having rang esure twice and was told firstly they had posted one at the start of May,secondly they have sent me a second quote which after five days I still have not received I have decided to find a company I can rely on.

Having used ensure for many years I was shocked to find my premiums suddenly jump significantly. When I phoned to say I wanted to cancel they never offered to look into it then quoted me a fee of 57 to cancel. I arranged another policy and then cancelled with ways a who then doubled the cancellation fee. Anyway even paying this extra fee my premium was still less with the new company. Never felt so badly treated ever. Loyalty means nothing