Kwik Fit Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Avoid avoid avoid ”

Written on: 20/05/2017 by Ianrjwilkinson (1 review written)

Avoid these like the plague. They have just informed me they cancelled my insurance on the 6th April (45+ days later and 2 payments later) due to a non payment even though I have paid every month. A computer glitch in February meant they come for my monthly dd 3 times and the bank recalled them all on their advice. The direct debit then got taken 10 days later and then they never came for the march dd so I paid on card and got told they would straighten everything with the accounts team and to… Read Full Review

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★☆☆☆☆

“Do not use this company they are a nightmare .”

Written on: 27/03/2017 by oyHurst161 (1 review written)

Do not use this company they are a nightmare… Read Full Review

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★☆☆☆☆

“Auto renewal warning”

Written on: 11/03/2017 by RyleighCopeland (1 review written)

Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could… Read Full Review

Appalledexcustomer1068's Comment

Written on: 30/05/2017

I had the same problem
Kwit fit up more like
appalling company
bad attitude

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Appalledexcustomer1068's Comment

Written on: 30/05/2017

Read this then.
I have already posted this elsewhere.

Be aware of auto renew policies on home insurance.
kwik fit will charge you £30 administration fee if you do not cancel your policy within 5 days prior to your auto renewal date.
This is not clearly stated on the policy renewal top sheet but obviously tucked away in the terms and conditions.
I'm sure this has caught out many people and in my mind and probably others this is scam.
This does not work exactly the same with motor insurance policies where there is a central data base and they can automatically check to see if you have renewed and will refund you without any charges.
I spoke to one of their managers who was totally unapologetic and refused to back down, even as a one off good will gesture. He made a point of saying he always reads the T&C's.
From that comment I realised he was unnegotiable and he needs to get a life.
I stated it should be printed clearly in bold on page one to make customers aware.

This is a terrible practice and a company that clearly does not have your interests in mind.
Kwitfit need to try and look after their customers!
Even the Banks can have more heart sometimes.
As I am employer of 18 staff I will be not recommending kwikfits services to others.
They will never get another penny from us.
I doubt kwik fit are even phased about it.
They should stick to fitting tire caps and nothing else too brain taxing.

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★☆☆☆☆

“Absolutely Useless”

Written on: 02/03/2017 by Rex273 (1 review written)

A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole… Read Full Review

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★☆☆☆☆

“Ripoff ”

Written on: 24/02/2017 by MilagrosRhodes198 (1 review written)

The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds… Read Full Review

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★☆☆☆☆

“Received no reminder or any documents for my car insurance”

Written on: 21/02/2017 by 393Williamson (1 review written)

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel… Read Full Review

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★★☆☆☆

“still trying to charge me, policy cancelled months ago ”

Written on: 16/02/2017 by Clarissap348 (1 review written)

Hard to get through to right dept. Price double last year, keep trying to charge me although cancelled… Read Full Review

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★☆☆☆☆

“Useless customer service.”

Written on: 10/02/2017

I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at… Read Full Review

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★☆☆☆☆

“very hard to stop insurance after a year”

Written on: 03/02/2017 by ubHerndon180 (1 review written)

Very little help when stopping insurance after the year phoning problems not clear on the internet. I do not want to continue my insurance with this company from the 01/02/2017… Read Full Review

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★☆☆☆☆

“The most unorganised Insurence ever”

Written on: 31/01/2017 by Omid-uk (1 review written)

Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing) Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved Thanks … Read Full Review

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★☆☆☆☆

“Put insurance on my mum car on the 21st January it has...”

Written on: 25/01/2017 by Jadonl132 (1 review written)

Put insurance on my mum car on the 21st January it has now been 48hours ant my mam car still isn't insured on the database and she has work and she has to wait intill it goes up on the database now as she has the certificate sent through in post… Read Full Review

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★☆☆☆☆

“Laughable ”

Written on: 20/01/2017 by Alec1955 (1 review written)

Iv just had my renewal through and it has nearly triple what I paid last year. the first paragraph is we are ready to look after you for another 12 month .. looking after me by tripling my insurance I Bare mind when you are reading this Iv never been involved in an accident or got points ... this is what ridiculous insurance premiums you get for your loyalty . I was actually gunna stay with these because I though I carnt bother with the change . Honestly tho if you fancy a laugh which I… Read Full Review

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★☆☆☆☆

“Absolutely atrocious customer service”

Written on: 18/01/2017 by Gerald216 (1 review written)

I decided to go with this insurer mainly due to the price, but that was a mistake. I think it is ok for a year, but after a year, they'll ask twice the premium, even if no quotes were made. If you'll happen to be abroad when the renewal is due, you're out of luck trying to stop the automatic renewal, add there's no option on the website to do so and no one bothers to answer email. Funniest thing of all, if I made a new quote, the offered premium is half the renewal proposal. In all, very… Read Full Review

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★★★★★

“Good deal”

Written on: 13/01/2017 by KaiHolt (1 review written)

I insured my car with quick.fit thisnyear as they offered a very competative price and service. I have recommended kwikfit to several friends… Read Full Review

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★☆☆☆☆

“digrace”

Written on: 11/01/2017 by Jessie234 (1 review written)

i have been trying to add my partner to my policy for over 1 week now, axa systems down, repeated the same conversation for 20 minutes 3 times!!!! never ever use this company, joke, havent rang me back once. keep saying ring tommorow!!!!! good job its not urgent… Read Full Review

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★★★★☆

“Value for money ”

Written on: 29/12/2016 by Alani448 (1 review written)

Value for money and quick to set up online. Pleasantly surprised the policy came with so many extras… Read Full Review

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★★★☆☆

“New customer ”

Written on: 29/12/2016 by 287Hackett (1 review written)

Need to see how you treat me as new customer The quote was reasonable however could have been better So far so good I hope all is good over the next year… Read Full Review

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★★☆☆☆

“Untrustworthy site and firm ”

Written on: 27/12/2016 by AmariCarlson (1 review written)

When a customer enters a contract it is illegal for the company to put up its price within that contract mine was agreed at £26.49pm but crept up to £63 there for a customer can opt out with out paying any penalties and that came from a friend of mine who is a barrister and a judge at crown court, I would not recommend this company to insure your car I have now gone with a more reliable firm and I have cancelled my direct debit with kwickfit fit… Read Full Review

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★★★★☆

“good price”

Written on: 27/12/2016 by Duncanqd398 (1 review written)

used moneysupermarket to compare, the quote was correct when i went to the kwikfit site, however it wouldn't take online payment with my card, so had to ring in to pay, otherwise smooth transaction… Read Full Review

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★★★★★

“simply the best could not find better elsewhere well...”

Written on: 25/12/2016 by Brycenw1989 (1 review written)

liked the quote good all round deal with ample cover a lot better than all other quotes given… Read Full Review

Appalledexcustomer1068's Comment

Written on: 30/05/2017

As we can see, You clearly haven't made a claim or tried to deal with their customer service.
Or maybe you work for them !

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