HSBC Internet Banking Reviews - www.hsbc.co.uk

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★★☆☆☆
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Summary

Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.


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Latest Reviews

★☆☆☆☆

“Terrible new on-line banking web-site”

Written on: 03/10/2017

I have no real patience with people who continually complain about their bank but HSBC have done themselves no favours whatsoever with their new on-line banking site. There was absolutely nothing wrong with the old site but this new version (which HSBC says is what the customer wants) is slow, poorly laid out, difficult to read, difficult to navigate and basically designed by someone with their head in the clouds about what the average customer wants. We do not all walk around doing our… Read Full Review

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★☆☆☆☆

“Cruel, heartless (banned word)”

Written on: 26/08/2017 by AnthonyFish (1 review written)

Cruel, heartless (banned word). They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange… Read Full Review

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★☆☆☆☆

“the worst”

Written on: 16/05/2017 by poGraham1971 (1 review written)

It use to be ok, but the latest upgrade in the last 6 months has been just terrible… Read Full Review

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★☆☆☆☆

“Clunky online banking is useless”

Written on: 06/03/2017

Old online banking was so easy to understand and navigate. This new 'upgraded' version is truly awful. Much too complicated to navigate. I have to spend time hunting for the transaction I want to view. Who on earth are the people in charge who think that this has been a good idea. Utterly Useless!… Read Full Review

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Fulwood's Comment

Written on: 03/10/2017

I quite agree. Designed by someone who spends their life using an i-phone.

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★☆☆☆☆

“new website”

Written on: 27/02/2017 by Loreleie247 (1 review written)

new website is shocking. Slow, confusing. The old one was so much easier to navigate. Very bad update… Read Full Review

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★☆☆☆☆

“A wunch of bankers”

Written on: 19/02/2017 by Quilberforce (1 review written)

I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their… Read Full Review

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★★☆☆☆

“New internet banking system”

Written on: 18/02/2017 by DestineeThomson (1 review written)

Please bring back the old internet banking system. The new one takes much longer to use. If you have lots of accounts you cant see them all. The old system was quick and efficient and user friendly… Read Full Review

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★☆☆☆☆

“Dreadful new online banking system”

Written on: 25/12/2016

HSBC new online banking system is simply dreadful to use. Old system was simple and easy to use whereas the new one is very childish, very hard to use and quite simply not fit for purpose. Please can I simply have the old one back again??… Read Full Review

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Fulwood's Comment

Written on: 03/10/2017

Luckily I have only just been migrated to this new awful system and quite agree with all the comments. HSBC seem to think it is wonderful.

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★☆☆☆☆

“New HSBC online banking system”

Written on: 17/12/2016 by Keagan472 (1 review written)

The new online banking system is really very very poor. I have more bank accounts than what the page can display so I find myself trying to move the tiny scroll bar up and down. When I do, the whole screen starts to shake when I hit the end of hte scroll. This site must have been designed by someone who hasn't got much experience in UI design. Very poor indeed. I've bank with HSBC for over 30 years and I am now looking to move to another bank who's online experience provides something usable… Read Full Review

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★☆☆☆☆

“New site is dreadful”

Written on: 13/12/2016 by Brice107 (1 review written)

I used HSBC's original on-line banking site for many years. It was quick and straightforward, and in my experience of a number of on-line banking sites, it was the best. The new site is dreadful, childish, and extremely difficult to use. It ranks as the worst in my opinion. Come on HSBC, give us our proper site back before we all move to another bank… Read Full Review

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★★☆☆☆

“New HSBC website”

Written on: 10/12/2016

I have banked with HSBC for over 30 years and generally been satisfied with the service. The website was buisness like and efficient. Very easy to see everything I needed,. The new one was obviously designed for use with a tablet. I use a pc for things like banking. The new site is a total laugh, I don't want my statement backed by pictures of skyscrapers in the sunset I want figures in columns against a white background. It is cumbersome to use, if we must have this for use on phones and… Read Full Review

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★☆☆☆☆

“New one is rubbish. ”

Written on: 30/12/2015 by SterlingShelton223 (1 review written)

Since being made to change my mobile set up to the so called new one I have never had so many problems. The old one was so much easier I have had to reset my password every 2 logins. I am getting so frustrated that it now wants me to call them. NO THANKS I've had enough. I thought the new one was meant to be easier (you have broken something that wasn't. One very unhappy Mrs V luck … Read Full Review

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★☆☆☆☆

“Online paying from my HSBC premier account my HSBC card”

Written on: 06/08/2015 by ropeja (1 review written)

The online banking from HSBC is the worst I have ever seen!!! Just to pay my own HSBC credit card is an adventure!!! Logging on in to the HSBC app works but when I want to pay my card the system mention I need a different security level. I followed this with the main HSBC side but after getting through to pay I was asked to put transaction code in without a hint where to get this from. I have given in with this stupid system. Instead of enjoying to do my banking online I have to drive to my… Read Full Review

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★☆☆☆☆

“Not professional manner, make you feel disgusting.”

Written on: 08/04/2015

This lady in Harrogate branch, not trained to be working as professional manner, make you feel disgusting. I am trying to open account with her, she ask me loads of personal question regarding the transactions and details how it has happened in my other bank account. It is cost me 45 minutes and still not open my new account in the end. There is some transactions happened in my hsbc bank account, which I am sure not supposed to happended. And I ask her can she find out the reason why and… Read Full Review

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★☆☆☆☆

“Just a poor service, faceless policies and data driven. ”

Written on: 17/02/2015 by 398Webster (1 review written)

The global Hexagon is just a faceless data driven entity with no soul, no trust of its staff to make decisions and no real desire to help its customers. It lacks any social responsibility and doesn't allow its staff to have any empathy with the human beings on the other side of its doors. I used to believe in the brand. Not any more, I hope i'm not alone - but in the grand scheme does HSBC really care about its customers? Really, when its just a large tower in Canary Wharf with a brand icon… Read Full Review

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★☆☆☆☆

“Dreadful interface and sloppy programming”

Written on: 27/01/2015 by jamesgarry (1 review written)

I am moving my business account from HSBC to another bank. The main reason for doing so is the inability of HSBCnet to allow me to simply pay my tax bill. I've watched HSBC staff struggle with this, spend 45 minutes talking to 4 HSBCnet helpline folk, and then have them tell me that I am better off writing a cheque. A cheque? I laughed. Adding insult to injury is the need to select the country of origin for almost every stage of a transaction. When a list has only one element, is it so hard… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 24/12/2014 by mkErickson1949 (1 review written)

This bank is terrible in its provision of customer service. It uses bullish tactics and its amazing how they can get away with it! Its branch in Filton, Bristol is disgraceful. Its front staff do not have any customer service skills and furthermore its bank manager is never to be found! On occasion when she does make an appearance, her dismissive attitude, lack of clarity begs the question why she engages in customer handling. The customer service on line reminds of a person who has just… Read Full Review

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★☆☆☆☆

“AWFUL BANK”

Written on: 22/06/2014 by Melaniet496 (1 review written)

Ive been with them for over 35 years, I have 4 accounts with them, put a load of money through my accounts every month, I applied for a small loan, first time ever, to be told they cannot aprove it because they have no ID for me, and I have to go into a branch with my passport, drivers lic and a load of other proof of identification, their Customer care tea, thats a laugh, didnt want to talk to me, my complaint wasnt important enough. How can they not know who I am after 35 years and 4 accounts… Read Full Review

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★☆☆☆☆

“HSBC NET SUPPORT VERY VERY not professional ”

Written on: 21/06/2014 by Jaylan282 (1 review written)

I called HSBCNET SUPPORT, TOLD HIM I NEED SUPPORT ON THE FX ON THE HSBCNET, HE ASKED ME FOR THE DEVICE SECUIORTY NUMBER, I HAD TO REPEAT 4 TIMES BEFORE HE GET IT, I HEARD THE TYPING ON MY 4TH TIMES, LOOKS LIKE FIRST THREE TIMES WAS TALKING TO THE WALL, THEN HE ASKED ME FOR THE COMPANY NAME(AGAIN NEED TO REPEAT 3 TIMES BEFORE HE GET IT), THEN PHONE NUMBER THEN MY BIRTHDATE(WAIT A MIONUTE, IT IS A BUSINESS INQUIRY WHY NEED MY BIRTHDATE), ANYWAY AFTER 20 MINUTES OF THE SO CALL VERIFICATION, HE… Read Full Review

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★☆☆☆☆

“terrible on line banking”

Written on: 21/06/2014 by Meierlz61 (1 review written)

the interface is so heavy what can't it just be simple oh i just figured it out they are actually trying to have less staff to service the customer then make us all use on line then they will increase the fees even for the net stuff, have already with the fees for transfers whats next simply more PROFIT for HSBC buy shares is the best way to make money from this parasite only reason still there is because had original bank before buy out since i was 5 yrs old… Read Full Review

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