HSBC Internet Banking Reviews - www.hsbc.co.uk

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Summary

Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.


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Latest Reviews

★☆☆☆☆

“They will bankrupt you without caring”

Written on: 18/08/2020

i HAD BOTH MY PERSONAL AND BUSINESS ACCOUNTS WITH HSBC AFTER LEAVING BARCLAYS OF 28 YEARS. THIS WAS THE BIGGEST MISTAKE OF MY LIFE. THEY LOCKED BOTH BANKS WITHOUT A PHONE CALL TEXT OR EMAIL TO TELL ME, I HAD TO FIND OUT WHEN I COULDNT GET MONEY OUT, PAY ANYONE AND ALSO NO ONE COULD PAY ME. AFTER DAYS AND DAYS ON THE PHONES COMPLAINING I STILL HAVENT RECIEVED ANY INFORMATION AS TO WHY THEY CLOSED MY ACCOUNTS AND WAS TOLD IT COULD TAKE UP TO 8 WEEKS. WELL IM SUPPOSED TO PAY PEOPLE AND HAVE A NEW… Read Full Review

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★☆☆☆☆

“Poor Policy Practice hurting HSBC customers”

Written on: 16/04/2020 by KGJohnson (1 review written)

It's presently not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was already on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will… Read Full Review

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★★☆☆☆

“slow slow slow”

Written on: 01/07/2019 by YadiraChilders1975 (1 review written)

the other week it took over 10min to logon into hsbc app. this week over a minute for theapp to issue a one-time-code to logon into their internet banking which in turn takes well over a minute to load. not the type of response you'd expect from the software of a world banking company… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 05/08/2018 by Simon123454321 (1 review written)

Absolutely gobsmacked! I receive a letter from HSBC stating that they are closing my business account after 10 years of banking with them. No warning, just URGENT NOTICE: Your account will be close in 2 months. So I call them and ask to arrange to speak to someone face-to-face about the letter, I'm told that's not possible. So I'll go into my local branch and discuss it there, that's not possible either, the staff there won't be able to assist. So why is the account being closed? They claim… Read Full Review

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★☆☆☆☆

“Terrible Horrendous Painful”

Written on: 18/07/2018 by markashdene (1 review written)

Aside from the financial scandals this bank has been involved in as a customer I must warn everyone of the security and access of your own account, whether it be online, the app or telephone based. I have been tortured by their terrible systems and now no longer use the bank because of the. Avoid at all costs. In branch the staff are nice, that is the only positive thing I have to say. I HATE this bank… Read Full Review

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★☆☆☆☆

“Worse UK Bank in British History!”

Written on: 24/06/2018 by GWReviews (6 reviews written)

Worse UK Bank in British History! From the start we were treated like Criminals not Customers ! Appalling Wait times and 'Customer service at Leeds HSBC Bank HQ! Staff disrespectful and actually refuse to check the money they give you upon request! Treated a Disabled old man appallingly while belittling him for daring to ask for his money he was about to receive from them get checked for fakes he was nearly given sometime ago by them! A complaints system that does not protect the customer… Read Full Review

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★☆☆☆☆

“Other banks have much better online websites -”

Written on: 17/03/2018 by GM1896 (1 review written)

I dread using the hsbc online banking website. I hate the fiddly little secure key which is difficult to use and doesn’t work a lot of the time. I manage my father’s finances, he is with Nationwide. Their online banking site is a joy to use by comparison. HSBC techies should look at other websites to find examples of good practice. I am seriously thinking of moving my account. One thing that really annoys me about the website is the random,boxes that pop up asking me if I would like to… Read Full Review

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★☆☆☆☆

“Terrible new on-line banking web-site”

Written on: 03/10/2017

I have no real patience with people who continually complain about their bank but HSBC have done themselves no favours whatsoever with their new on-line banking site. There was absolutely nothing wrong with the old site but this new version (which HSBC says is what the customer wants) is slow, poorly laid out, difficult to read, difficult to navigate and basically designed by someone with their head in the clouds about what the average customer wants. We do not all walk around doing our… Read Full Review

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★☆☆☆☆

“Cruel, heartless (banned word)”

Written on: 26/08/2017 by AnthonyFish (1 review written)

Cruel, heartless (banned word). They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange… Read Full Review

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★☆☆☆☆

“the worst”

Written on: 16/05/2017 by poGraham1971 (1 review written)

It use to be ok, but the latest upgrade in the last 6 months has been just terrible… Read Full Review

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★☆☆☆☆

“Clunky online banking is useless”

Written on: 06/03/2017

Old online banking was so easy to understand and navigate. This new 'upgraded' version is truly awful. Much too complicated to navigate. I have to spend time hunting for the transaction I want to view. Who on earth are the people in charge who think that this has been a good idea. Utterly Useless!… Read Full Review

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Fulwood's Comment

Written on: 03/10/2017

I quite agree. Designed by someone who spends their life using an i-phone.

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★☆☆☆☆

“new website”

Written on: 27/02/2017 by Loreleie247 (1 review written)

new website is shocking. Slow, confusing. The old one was so much easier to navigate. Very bad update… Read Full Review

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★☆☆☆☆

“A wunch of bankers”

Written on: 19/02/2017 by Quilberforce (1 review written)

I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their… Read Full Review

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★★☆☆☆

“New internet banking system”

Written on: 18/02/2017 by DestineeThomson (1 review written)

Please bring back the old internet banking system. The new one takes much longer to use. If you have lots of accounts you cant see them all. The old system was quick and efficient and user friendly… Read Full Review

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★☆☆☆☆

“Dreadful new online banking system”

Written on: 25/12/2016

HSBC new online banking system is simply dreadful to use. Old system was simple and easy to use whereas the new one is very childish, very hard to use and quite simply not fit for purpose. Please can I simply have the old one back again??… Read Full Review

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Fulwood's Comment

Written on: 03/10/2017

Luckily I have only just been migrated to this new awful system and quite agree with all the comments. HSBC seem to think it is wonderful.

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★☆☆☆☆

“New HSBC online banking system”

Written on: 17/12/2016 by Keagan472 (1 review written)

The new online banking system is really very very poor. I have more bank accounts than what the page can display so I find myself trying to move the tiny scroll bar up and down. When I do, the whole screen starts to shake when I hit the end of hte scroll. This site must have been designed by someone who hasn't got much experience in UI design. Very poor indeed. I've bank with HSBC for over 30 years and I am now looking to move to another bank who's online experience provides something usable… Read Full Review

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★☆☆☆☆

“New site is dreadful”

Written on: 13/12/2016 by Brice107 (1 review written)

I used HSBC's original on-line banking site for many years. It was quick and straightforward, and in my experience of a number of on-line banking sites, it was the best. The new site is dreadful, childish, and extremely difficult to use. It ranks as the worst in my opinion. Come on HSBC, give us our proper site back before we all move to another bank… Read Full Review

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★★☆☆☆

“New HSBC website”

Written on: 10/12/2016

I have banked with HSBC for over 30 years and generally been satisfied with the service. The website was buisness like and efficient. Very easy to see everything I needed,. The new one was obviously designed for use with a tablet. I use a pc for things like banking. The new site is a total laugh, I don't want my statement backed by pictures of skyscrapers in the sunset I want figures in columns against a white background. It is cumbersome to use, if we must have this for use on phones and… Read Full Review

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★☆☆☆☆

“New one is rubbish. ”

Written on: 30/12/2015 by SterlingShelton223 (1 review written)

Since being made to change my mobile set up to the so called new one I have never had so many problems. The old one was so much easier I have had to reset my password every 2 logins. I am getting so frustrated that it now wants me to call them. NO THANKS I've had enough. I thought the new one was meant to be easier (you have broken something that wasn't. One very unhappy Mrs V luck … Read Full Review

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★☆☆☆☆

“Online paying from my HSBC premier account my HSBC card”

Written on: 06/08/2015 by ropeja (1 review written)

The online banking from HSBC is the worst I have ever seen!!! Just to pay my own HSBC credit card is an adventure!!! Logging on in to the HSBC app works but when I want to pay my card the system mention I need a different security level. I followed this with the main HSBC side but after getting through to pay I was asked to put transaction code in without a hint where to get this from. I have given in with this stupid system. Instead of enjoying to do my banking online I have to drive to my… Read Full Review

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