I have been banking with HSBC for 13 years. Recently I opened a global account with them. I sent money to UAE bank. The intermediary bank ask HSBC more information, they did not reply them or contact me. But they kept lying to me that money was transferred, although payee never received money. This dispute is now more than month old. But neither Payee received money, nor it has been refunded back to me. When I call them, their agents are completely clueless and just say it will be refunded soon. More than a month gone but no luck. I have complained to financial ombudsmen but their response says, it can take up to 4 months. Its not a small amount. My frustration is beyong expressable. I must say, my disappointment and distress is through the roof.

I went to HSBC Wembley High Street branch to make an international transfer which I do from time to time to pay a supplier. But instead of setting up an international transfer facility, a lady there has cancelled my online banking altogether! I discovered this the following day so I phoned HSBC customer service who took me through another process to set up the international payment facility. Still didn’t work. I found my online banking blocked and I needed to reregister and wait for a new security device to be posted to me. I could not use internet banking for ten days. For the first time in twenty years, I was unable to pay a supplier on time, losing face, integrity and trust. I was unable to download the bank statements needed for my accountant to do my tax returns. The schedule for this has passed and he had to reschedule his work as a result, putting me in an embarrassing situation. Worst of all, one of HSBC complaints officers has phoned me to apologise. She offered me a compensation of £100 then increased it to £150 as a “good will gesture”. I felt insulted and humiliated by such offer which made me feel more of a beggar than a company director. HSBC could have done better by explaining why I have had three incidences of negligence prior to this and promising not to repeat such mistakes. HSBC is no longer the respectable bank I thought it was. After 20 years, it is time to move to another bank, but not before complaining to the FSO as a first step before moving to the courts of law. Being a big bank doesn’t give them immunity from the law.

this is is going on any social media I can get my hands on because everyone should know how bad and uncaring this company is. couldn't make a transfer from my Hsbc account last Friday so phoned them Saturday. was assured the problem was sorted and I'd be able to make my transfer on Monday morning. Didn't work on Monday so phoned up. told it would be ok on Tuesday. didn't work. phoned Tuesday to make transfer over the phone. I was at work and didn't have access to my account so couldn't make transfer. was told I could phone up to 8pm next day to get it sorted. phoned just after 5 Wednesday. was told everyone went home at 5 in that department. phoned Thursday at 4.20. after 40 minutes the operator comes on the phone and says she can't hear me. I phone up again and of course it's after 5pm so no one can talk to me. I suggest someone bothers to phone me. that's not possible. their online banking won't let me make a transfer and no one is available to talk to me after I finish work. they speak calmly and patiently but don't resolve any problems. I can't believe how inflexible and uncooperative this company is. I will take time off work tomorrow and lose pay so that I can get all of my money out of this bank and never use it again. they should get zero stars.

This time the online banking glitches are too convoluted to spell out quickly but the outcome is that they have offered me two or three options to log on but they all end up by sending me around a loop, a loop, a loop - during which they tell me what my account number is (not asked for and a security risk). so i have to abort my transaction. There is something wrong at the heart of HSBC which is allowing such poor work to be putout over the Web. Disturbing.

Change your phone and hsbc make it impossible to log on. Absolute rubbish

HSBC online banking log-in procedure must be the worst of any banking and financial sector in my view. You get mad with frustration over HSBC's obsession with codes after codes, from computer to an app to generate code, which then doesn't generate a code having passed security. By then you have to go through security again, which then asks for code on an app, and the merry go-round continues. You waste so much time on their dismal app trying to get codes. Having gone through it all, just when you thought you cracked the correct code, they then tell you a code will be sent via post (which they warn can take up to 7 days)! If you were unfortunate enough to be locked out, you would have to start all over again! Then end up resending another code by post, because it wasn't clear if you'd receive your first code or not by post. Forget trying to speak to someone on the phone, because HSBC discourages speaking to customer services for help. In any case, you'd have to wait for that code via post, relying on frequent unreliable post service. A lot of time wasted. HSBC online banking procedure must have been developed by a clueless clown who lives by clueless codes.

A nightmare every time you try to log on. A perennial descent in madness with this bank re online banking.

Froze my business account without warning and refuse to tell me why. Only a relationship manager get lift the hold but mine has apparently left (never spoke to me in 6 years). Now i have to wait for a new one to be assigned but until then my business must suffer and could go under. Absolute disgrace! I want my funds released and iam now in the process of closing my personal and business banking with them.

i HAD BOTH MY PERSONAL AND BUSINESS ACCOUNTS WITH HSBC AFTER LEAVING BARCLAYS OF 28 YEARS. THIS WAS THE BIGGEST MISTAKE OF MY LIFE. THEY LOCKED BOTH BANKS WITHOUT A PHONE CALL TEXT OR EMAIL TO TELL ME, I HAD TO FIND OUT WHEN I COULDNT GET MONEY OUT, PAY ANYONE AND ALSO NO ONE COULD PAY ME. AFTER DAYS AND DAYS ON THE PHONES COMPLAINING I STILL HAVENT RECIEVED ANY INFORMATION AS TO WHY THEY CLOSED MY ACCOUNTS AND WAS TOLD IT COULD TAKE UP TO 8 WEEKS. WELL IM SUPPOSED TO PAY PEOPLE AND HAVE A NEW MORTGAGE COMING THROUGH FOR WHICH I CANT GET MY DEPOSIT OUT, SO BASICALLY I HAVE NO ACCESS TO ANY MONEY FOR A POSSIBLE 8 WEEKS AND THEY SAY ITS LEGAL. WELL ONE THING IS FOR SURE MY BUSINESS WILL SUFFER AND MY CREDIT RATING WILL BE DESTROYED AND YET THEY STILL WILL NOT ANSWER ME AS TO WHY......... MY ADVICE IS STAY WELL AWAY FROM HSBC AS THE SERVICE IS TERRIBLE, FORGET COVID AS THEY USE THAT AS AN EXCUSE AS THEY DONT CARE ABOUT THE LIKES OF ME OR YOU AND JUST WALK ALL OVER US. IF YOU JOIN DONT SAY I DIDNT WARN YOU.

It's presently not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was already on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website" Bloody jokers!! If HSBC is capable of dreaming-up a policy where customers are knocked out of the queue because they don't immediately pick-up the phone, 16-days after making the request for a call, then I've a startling revelation for HSBC, as a customer, it is time for me to close my accounts and to take them elsewhere.

the other week it took over 10min to logon into hsbc app. this week over a minute for theapp to issue a one-time-code to logon into their internet banking which in turn takes well over a minute to load. not the type of response you'd expect from the software of a world banking company.

Absolutely gobsmacked! I receive a letter from HSBC stating that they are closing my business account after 10 years of banking with them. No warning, just URGENT NOTICE: Your account will be close in 2 months. So I call them and ask to arrange to speak to someone face-to-face about the letter, I'm told that's not possible. So I'll go into my local branch and discuss it there, that's not possible either, the staff there won't be able to assist. So why is the account being closed? They claim to have written to me two months previous asking me to supply details of where I carry out business and which currencies I transact in. They already know this as the administer the account! - BTW I never received this letter that they claim to have sent. So rather than send another letter or have the decency to call me they just write to say the account will be closed. I'll never bank with them again. I think the real reason for closure is that I don't make them enough account transaction fees as my account is in credit all of the time. My advice to anyone running a business is find another bank, DO NOT BANK WITH HSBC as their customer service is disgusting.

Aside from the financial scandals this bank has been involved in as a customer I must warn everyone of the security and access of your own account, whether it be online, the app or telephone based. I have been tortured by their terrible systems and now no longer use the bank because of the. Avoid at all costs. In branch the staff are nice, that is the only positive thing I have to say. I HATE this bank.

Worse UK Bank in British History! From the start we were treated like Criminals not Customers ! Appalling Wait times and 'Customer service at Leeds HSBC Bank HQ! Staff disrespectful and actually refuse to check the money they give you upon request! Treated a Disabled old man appallingly while belittling him for daring to ask for his money he was about to receive from them get checked for fakes he was nearly given sometime ago by them! A complaints system that does not protect the customer and only ever benefits this bank! Better off away from HSBC group and bank ANYWHERE else! Save yourself the horrors they give you!

I have no real patience with people who continually complain about their bank but HSBC have done themselves no favours whatsoever with their new on-line banking site. There was absolutely nothing wrong with the old site but this new version (which HSBC says is what the customer wants) is slow, poorly laid out, difficult to read, difficult to navigate and basically designed by someone with their head in the clouds about what the average customer wants. We do not all walk around doing our internet banking on an i-phone and I object to having such a system thrust on me with no option to use the old style layout. As for HSBC as a bank I have no problems with them whatsoever hence would recommend the bank - if only they would listen to complaints about their on-line banking site.

Cruel, heartless (banned word). They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange. Unfortunately, stepchange think the answer is a debt management plan but 2 of my creditors have said that as they are under no obligation, they will not freeze the interest meaning that I will be making payments for the rest of my life and the debt will just keep increasing. All I wanted was to put the past issues behind me, clear my debts and improve my financial future, but the (banned word) at HSBC think it is for the best to get further in debt and ruin my future. I am now at the end of what I can handle and thanks to the greedy (banned word) at HSBC, I started drinking heavily again last night and tried to take my own life, but I wouldn't expect that they would care.

It use to be ok, but the latest upgrade in the last 6 months has been just terrible

Old online banking was so easy to understand and navigate. This new 'upgraded' version is truly awful. Much too complicated to navigate. I have to spend time hunting for the transaction I want to view. Who on earth are the people in charge who think that this has been a good idea. Utterly Useless!

new website is shocking. Slow, confusing. The old one was so much easier to navigate. Very bad update.