EasyJet Reviews

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Latest Reviews

★★☆☆☆

“So hard to contact”

Written on: 22/10/2017 by MikeThorne (2 reviews written)

So my flight to Berlin was delayed 5 hours due to a technical fault. I arrived into Berlin at 2am so had to stay in a hotel at the airport. So so hard to contact easyjet to get compensation for delay. Then when I did they wouldn't reply. Ok there was a problem. So they have an obligation to put it right. They dodge their responsibilities… Read Full Review

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★☆☆☆☆

“Cancelled flight, incompetence followed”

Written on: 10/09/2017 by LibbyHardy (1 review written)

6pm flight. Flight delayed for an 1.5hrs and then canceled for about 80 of us. EasyJet asked everyone to book a hotel on the easyjet app and then flight next day. Told that hotel costs would then be refunded. Later told this was not the case and no clarity about how to get refund on hotels just booked. 2 hours passed until staff had booked in the hotels. We were told to goto the taxi rank and they would take us to the hotel. Taxi rank said they had had no contact with easyjet. Taxi's cost… Read Full Review

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★☆☆☆☆

“Bloody awful airline”

Written on: 20/08/2017 by AhmadMeyer (1 review written)

Our flight back to the UK was cancelled, they did in fairness notify us the day before of this by email. We were told to book a new flight, hotel and food and we would be refunded in the email. I had little to no internet access but I managed to rebook the return flight but couldn't check in, print out boarding passes or book a hotel. We went straight to the airport, where no one was visibly able to help us. A kind lady in the ticket office took pity on us and checked us in and printed out… Read Full Review

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★☆☆☆☆

“Horrendous service!”

Written on: 19/08/2017 by WesleyMcCormick430 (1 review written)

We booked on a flight on the 27/06/2017 scheduled for departure at 17:30. We got on the taxi and set out for Luton at 11:45 and arrived at the airport at 12:40 whereby we checked in two sets of luggage at 12:50 and proceeded to security. We had finished going through security by 13:20 and were waiting for the gate number to be announced and according to the information boards the gate was going to be announced at 1700. We were in Accessorize and made a purchase at 17:01 and left the store to… Read Full Review

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★★★★★

“Hassle free flying”

Written on: 05/08/2017 by Belladoodle (2 reviews written)

Cheapest flights by a mile, I checked in using the app before arrival, dropped off baggage and enjoyed my on time flight what more can you ask for?… Read Full Review

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★☆☆☆☆

“do not book with this airline”

Written on: 14/07/2017 by Kearneytg350 (1 review written)

Firstly if there was an option to give this disgraceful airline 0 stars I would have. They feel it is acceptable to make you incur over a 3 hour delay but by moving you to a departure gate whilst having no intention of allowing you to board the aircraft as they had no pilot nor cabin crew to man it. There was absolutely no communication between their staff and passengers. My 2 young children were extremely distressed by the entire ordeal. Once on our delayed flight, the cabin crew were most… Read Full Review

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★☆☆☆☆

“Easyjet....Reasonable Industry Standards?”

Written on: 07/07/2017 by ClareFootballMum (1 review written)

If These Really Are the Industry Standards, is it Time for the Airlines to Smarten up Their Act? My son is part of a cracking little football team; not only do they play good football, but the social scene for parents is the best I’ve experienced outside of university life! For a few years now, the mums of the boys have booked an annual long-weekend (72 hours) away from husbands and kids, somewhere sunny. This year was Portugal. We planned (and booked) over nine months in advance, and… Read Full Review

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★☆☆☆☆

“USA have United Airlines, the UK have Easyjet”

Written on: 24/04/2017 by OmarPutnam239 (1 review written)

With the recent problems with United Airlines i can only compare them to Easyjet, both airlines might be okay if nothing goes wrong but as soon as anything does then they show their complete disregard for their customers. In my case within a few days of making a compensation claim for flight delay they agree to pay the claim under EU REG 261, but it then takes more than 5 months for us to get the payment from them. They hang up on your phone calls, they say that any E mails you send have gone… Read Full Review

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★★★★★

“Lovely flight”

Written on: 17/04/2017 by CaldaN62 (1 review written)

My husband and I flew with easy jet last week and was a very professional service. The staff on board were excellent and looked after us very well. What made my flight most enjoyable was the pilots interacting and coming out of cockpit to speak to the passengers. Excellent service I would only book flights with easy jet now… Read Full Review

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★☆☆☆☆

“Ruined 30th Birthday Celebrations in Montenegro”

Written on: 05/04/2017 by Keagann1946 (1 review written)

A group of friends have just had their celebrations ruined by this airline overbooking the flight. 8 people were to travel to Montenegro to celebrate one of the group's 30th birthday. A trip that has been planned for months. When they arrived at Manchester airport they was allowed through security and only told when they tried to board the aircraft that they could not fly as they had sold too many seats. They were persuaded to fly to London and then fly out the following day to Montenegro… Read Full Review

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★☆☆☆☆

“Delayed, poor communication, herded like cattle”

Written on: 20/03/2017

Flew easyJet from Gatwick to Fuerteventura. Automated check in chaotic. Flight time delayed initially by over 3 hours, subsequently 2 more changes causing confusion and inconvenience. Poor communication throughout. Held in gate area for ages then herded onto tarmac and stood in freezing conditions for 15 mins. Crew arrived late despite lengthy delay. Flight short on already limited menu options and only served first refreshment after 2 hours of 4 hour flight. Appalling experience. Staff young… Read Full Review

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★★☆☆☆

“Cutting costs and delays”

Written on: 12/02/2017 by Lucianog88 (1 review written)

Always late, now using steps instead if available airbridges to cut costs. Push aircraft timetables to unrealistic levels so any minor hiccup compounds into greater and greater delays through the day. Used to highly reccomend them but not anymore… Read Full Review

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★☆☆☆☆

“Rude, deceitful, illitrate, discriminatory staff Luton...”

Written on: 06/02/2017 by Moonaq (1 review written)

I had a flight with them going to Portugal. I was denied boarding as I was told I needed a visa. I am travel document holder and do not require visa to travel. Different reasons were given to me starting from: brexit, everyday laws change, the manager at Luton airport(who is extremely rude and has no knowledge) said we follow easyjet rules, I was told that 5 weeks ago laws have changed however there is nothing on the news, on the internet, and on the same day after 8 hours I travelled with Ryan… Read Full Review

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★★★★★

“Can't thank staff enough”

Written on: 24/12/2016 by Mikaela248 (1 review written)

I fly regular with easyJet and know they often get bad press but on this occasion especially I can't thank staff enough. On flight 19 Dec to Alicante my father fell unconscious. There was a doctor sat behind who was awesome but was so impressed with how staff reacted and also assisted and helped family. My son has autism and this was a traumatic experience for him but cabin crew where wonderful Unfortunately we has to fly home just over a day later and in a tiss I booked flights rather… Read Full Review

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★☆☆☆☆

“Customer Service Deceitful & Rude”

Written on: 03/11/2016 by LeviPearson263 (1 review written)

Fog delayed then cancelled our flight home. We had to stay overnight (which they did pay for and was fine), then were told only flights to Liverpool with seat availability were 5 days away.

 We had to take a flight to another airport but our car was parked in Liverpool hundreds of miles away. 

We were reassured that if we kept our receipts our expenses for travel, car park etc would be reimbursed. 

As I write it's 3rd November. The flight was early August. Despite 7 emails and 8 phone calls, we
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★☆☆☆☆

“THEY DONT SEND ME THE CANCELLATION CHEQUE”

Written on: 09/08/2016 by gabriel6983 (2 reviews written)

After have the flight cancelled. they promise us an amount of money as per their policies. after 6 months they dont answer my emails and i didnt receive any cheque. I fill all the applciation form and I follow all the step they tell in the wevbsite but the thing they are tricking me. They dont answer the emails they dont send any money as they tell by phone. I am very dissapointed with this company… Read Full Review

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★☆☆☆☆

“flight cancelled 10 minutes before takeoff”

Written on: 31/07/2016

cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority… Read Full Review

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★★☆☆☆

“As per other low cost carriers this one is even worse”

Written on: 28/06/2016 by OscarCarreras (2 reviews written)

What to say. As many people the reason why i am writing a review is due to very poor service. I am sitting right now in Gatwick waiting for a delayed flight to Geneva that is also a flight replacement from a cancelled flight to Zurich (notice they are not even the same city) from Luton (not even the same airport) one day later (not even the same day). To recap: delayed flight, on top of cancelled flight, on top of wrong airport, on top of wrong destination. But don't be fooled by the idea… Read Full Review

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★☆☆☆☆

“flight from Venice to Manchester. You pay for what you...”

Written on: 10/06/2016

flight from Venice to Manchester. You pay for what you get, NO, got much better flight with more baggage allowance and food included with Singapore airlines for less money, inflight entertainment was a movie that I could select, ear phones provided for free (Manchester to Munich). Easy(ha)jet are just robbing, service providing, sales pushing, don't give a faeces, incompetent, pushy. Will never ever consider using these again. My own fault as I had heard they were appalling. I liked… Read Full Review

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★☆☆☆☆

“Frustrating and rubbish!”

Written on: 05/06/2016 by 299RossiItalian (1 review written)

I get the you get what you paid for so it was a no frills flight, which is fine. Its just SO annoying when you are made to put your handbag in your hand luggage, why?? I need my handbag for easy access to my passport, purse etc Stupid rule. Also blamed the delay home on the Bristol airport said 'we were ready but they weren't'. They lied! People were still getting off our plane when we were suppose to be taking off. … Read Full Review

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