Insel Air Reviews

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Insel Air

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Latest Reviews

★☆☆☆☆

“Going Bankrupt”

Written on: 05/04/2017 by Edeng110 (1 review written)

I bought tickets for may 2017 . My flight is no longer listed from CUR to BON. I've written Insel air x2 asking them to change my tickets to a listed flight. No response. I've made multiple phone calls to multiple numbers and no one answers. I don't like that Insel Air has taken my money but won't respond to my queries… Read Full Review

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★☆☆☆☆

“Do not book with Insel!”

Written on: 07/11/2016 by Sheriham (1 review written)

I will never fly Insel Air again. I booked the flight because the time worked better for me than an American flight the same day. However, they showed flight as on time until 15 minutes prior to departure and then announced an hour and a half delay for no reason whatsoever - with the aircraft sitting right at the gate. When I asked the gate agent if it was mechanical or what she said they did not tell her why but the plane was just not ready to go. While in the gate area two other Intel flights… Read Full Review

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★☆☆☆☆

“hell on earth, horrible”

Written on: 25/03/2016 by gnFarrell280 (1 review written)

Poor service, rude employees, stuck in Curacao for almost two days, place in filthy, run down hotel, room smells like urine, woke up with rash all over my skin from bed bugs bite, still no information on when my flight will leave just very horrible, buyers beware don't fly insel you will regret it. Horrible, horrible they deserve worst than an F grade, unexplainable… Read Full Review

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★☆☆☆☆

“Worst airline”

Written on: 06/01/2015 by ttDowling411 (1 review written)

This is a ridiculous airline. I traveled to curaçao from Aruba. They got lost my luggage without scan tape. I only stayed 7 days for my vacation. I came to airport to find my luagge more than 10 times. No response and the staffs were helpless. They were not willing to help you to find your luggage. At the last day of my vacation, the head of lose and found promised me that the luggage would be sent back to airport at 6:30pm. But when I came to claim my luagge, the staffs still said this was… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 20/10/2014

A group of 12 of us missed our flight into curacao to continue on to bonaire from curacao. We called from mia and had to rebook our entire flights even though the return trip was just fine. We were charged again for the same flights. We recevied email confirnations. We arrived in curacao and went to the counter to check in and were told we had no reservations. Got sent to the ticket office and two hours later finally had tickets and repaid for our flights. After returning home we asked for 1/2… Read Full Review

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★☆☆☆☆

“be warned! Do not use this airline”

Written on: 12/09/2014 by Jaidyn51 (1 review written)

I am a travel agent and I am warning the public to not book this airline. My clients had a 5-hour delay in Aruba and missed their cruise sailing out of Miami. It has been a painful experience. You cannot get a hold of any live person and no one responds back in reference of the Case Number you create under the customer service form. Book American Airlines instead and do not bother with this airline… Read Full Review

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★☆☆☆☆

“Worst choice for airline”

Written on: 27/05/2014 by Kimberlyg132 (1 review written)

The customer service stinks to say the least. They can not keep a schedule. I would never recommend this airline to anyone. No accommodations were made when both flights were delayed. Specific questions were not answered by the staff in Miami. This is a poorly run company. No consideration for the customer. Terrible airline never use them… Read Full Review

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★☆☆☆☆

“Worst airline ever.”

Written on: 27/10/2013

They are happy to take your money, change your flight at the last minute, treat you like dirt and offer no customer service. Do everything you can to not fly this airline… Read Full Review

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★★★★☆

“Insel airline July 2013 RT Miami-Bonaire”

Written on: 24/07/2013 by peterjd (1 review written)

My wife & I flew round trip Miami to Bonaire with a plane change in Curacao July 7-15 2013. We had no problems with the airline. Flights were on time even early in some cases. There was no entertainment on our flights. Food serve (complimentary sandwich & drink) Miami to Curacao and Curacao to Miami. The staff was friendly & helpful. Keep in mind English is not the primary language spoken. The jets are old vintage MDs. The price was reasonable. The flights were comfortable. Flights… Read Full Review

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★★★☆☆

“Not Bad For The Price”

Written on: 03/01/2013

We flew Insel Air on 12/22/12 out of Charlotte direct to Curacao. Although our plane left 2 hours late the ground crew and flight crew were courteous and helpful. Our flight on 12/29/12 out of Curacao direct to Charlotte left 1 hour late. I don't like delays or cancelations, but I have to say for the price we paid for the tickets about 50% less than American Airlines the flights was good. I do see how if you had connecting flights then this airline might not be the one to take, but for final… Read Full Review

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Arlsxm's Comment

Written on: 19/07/2015

I disagree about your comment on island people. Like all other places where job, place to go and be at certain times.

But to tarnish your opinion of us, we are not "laid back whenever I get to it" people. You've just happened to run into the kind that deals with your industry - tourism; and not the kind that deals with everyday living for residents.

Please don't compare their behaviour to the population as a whole. It's unfair.

Nevertheless I'm glad you enjoyed your stay and hope to see you revisit again.

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★☆☆☆☆

“THEY SUCK”

Written on: 29/07/2012

CUSTOMER SERVICE IS RUDE AND HANG UP ON YOU MID WAY THROUGH QUESTIONS. PLEASE LISTEN TO ME AND DONT FLY WITH THEM… Read Full Review

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★☆☆☆☆

“DON'T FLY INSEL AIR IF YOU CANNOT AFFORD SIGNIFICANT...”

Written on: 29/02/2012

Travelling with a group of ten roundtrip on Insel from Miami to Port-au-Prince was a truly awful experience. Insel's own planes were "kind of broken" according to the gate agent and they had to charter replacement planes. Our outbound flight from Miami was a couple of hours late and our return flight to Miami was an hour late and our bags took another hour to get to the carousel. Needless to say, we missed our connecting flight and we all had to purchase last-minute one-way tickets to get… Read Full Review

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Frequentflyersknowbest's Comment

Written on: 30/04/2012

Sorry you did not heed my earlier advice. Let us put Insult Air out of business. NO FLY INSEL AIR

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★☆☆☆☆

“AWFUL -UNDEPENDABLE -CHRONICALLY HOURS LATE -LOUSY...”

Written on: 26/09/2011

Here is a truly crappy airline run by ignorant, inconsiderate, untrained, and unprofessional folks that don´t know any better. From their web site that discriminates against passengers who have no credit card to pay for the flight ( it will not allow someone else´s card to pay), to the inept call center that has provided me with not so true information , to the inferior service commencing at the check in counter, this airline starts out bad. And if you do run ionto a somewhat qualified check… Read Full Review

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★☆☆☆☆

“I would never again book a flight with Insel Air, and...”

Written on: 22/05/2011 by speckzwerg (1 review written)

I would never again book a flight with Insel Air, and I can not recommend this Airline at all !!! My flight was suposed to depart Miami at 08.30am.
The evening before I arived in Miami, so I checked if the flight will leave on time. At the departure board was the time of departure I expected. So the day of the flight I went to the counter 05.30am to check in my bag. I was told the flight was sechuled to 03.00pm. When I asked the lady at the counter what was the reason for, I got no answer. The… Read Full Review

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