Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
87.9% of users recommend this
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Latest Reviews

★★★★★

“Excellent service so far”

Written on: 18/01/2019 by davvysmile (1 review written)

Customer service was prompt. I tried to ring the store to check the availability of a bike. My phone call got through in less than one minute, much faster than another bike seller that I used to cope with which the typical waiting time is 10 minutes. The staff member who picked my phone call was also friendly, helpful and considerate. He actually went down to their storage to check whether the bike was physically there or not. At certain point, I changed my mind by canceling an order and… Read Full Review

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★★★★★

“Great customer service”

Written on: 10/01/2019 by 243Hahn (1 review written)

Thank you for such great customer service, I ordered a bike for my daughters birthday but it arrived to you damaged. The communication was good letting us know it wouldn't be delivered on time however when I wrote to say it was unfortunate as the new delivery date would mean it wouldn't arrive for her birthday you managed to get one there on time - thank you so much, would highly recommend for such good service… Read Full Review

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★★★★☆

“Orbea Gain Order”

Written on: 02/01/2019 by Boylemf397 (1 review written)

I ordered an Orbea Gain from UK Bikes Depot at the beginning of September 2018, as a birthday present for my wife. She had recently torn her knee ligament and this electric assisted bike fitted the bill. The original delivery was due in October, then pushed back to November, and again until the eventual delivery in December 21st. So the birthday present, became a Xmas present. The cause of these delays were due to the manufacture issues, and out of UK Bikes Depot control. That said, UK… Read Full Review

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★★★★★

“Orbea 24 Quality bike”

Written on: 22/12/2018 by ohClifford347 (1 review written)

Bought the Orbea 24 for my 8yr old boy for Christmas. On receiving it I was thoroughly impressed by its spec and build quality. Also cannot believe how quick delivery was. I’m sure on Christmas Day he’s gonna be as thrilled as I am with it! Thanks again… Read Full Review

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★★★★★

“Scott ascent 930 ..”

Written on: 15/10/2018 by Crocket28 (1 review written)

Fantastic bike for £550 just because of 2019 colour change, light weight 29er MTB with remote lock off, cannot fault it… Read Full Review

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★★★☆☆

“Late delivery”

Written on: 07/09/2018 by Jimking (1 review written)

A bit disappointed. Before I purchased the bike I asked for an expected delivery date as it was a birthday present. I ordered it then I received a new delivery date which was on his birthday which was still ok. I had the day off to receive the bike but nothing came. So I emailed and was told sorry the bike hasn’t been dispatched yet and it will arrive on Monday three days after his birthday. On the plus side bike was a great price and easy to order… Read Full Review

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★★★★★

“Repair of mtb forks”

Written on: 16/08/2018 by JamarcusBullock (1 review written)

I purchased a new Scale 935 Scott MTB and after a few months the forks developed a problem The shop sorted everything out very efficiently and getting them repaired was easy, quick and at no cost including free returns postage. Excellent after sales service I thought… Read Full Review

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★★★★★

“genesis tour de fer 20”

Written on: 04/08/2018 by samuelaitken (1 review written)

I recently bought the genesis tour de fer 20 ex display one, fantastic bike, fantastic service and perfectly packaged to Scotland, thank you and well done. … Read Full Review

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★★★★★

“Brilliant”

Written on: 23/07/2018 by Rosythdock (1 review written)

Excellent bike shop. As I was a new customer also got 10% off the purchase price.Fast delivery arrived well boxed with very little to do to get it on the road… Read Full Review

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★★★★★

“Online purchase of Orbea Gain D30”

Written on: 13/07/2018 by MPBarry (1 review written)

This is a review of the service from ukbikesdepot only.I will review the bike itself once I have ridden it quite a bit. Their website was clear and easy to use. Although I knew what I wanted it struck me that they have a very wide range of bikes and accessories. I spoke to two people before and after purchase and received clear helpful, courteous information. The price quoted was what I expected,but the "new customer" discount was extremely generous and most welcome. The bike was ordered and… Read Full Review

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★☆☆☆☆

“Sells defective products, do not honour warranty”

Written on: 12/07/2018 by psafont (1 review written)

I ordered a fully-mounted bike with some accessories. What I got was a half-mounted bike, which I had to send to another bike shop to get it fully assembled, I did not get a refund for the service. The Lights I ordered were missing, they had send a cheaper model. They had decency to send me the lights I ordered in the end. Two months on, the derailleur snapped off when I switched gears on the road, damaging other bike components. They refuse to honor the warranty on the bike and instead tell… Read Full Review

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★★★☆☆

“Tedious check-out process, expensive shipping costs”

Written on: 07/07/2018 by Kylez11 (1 review written)

I only bought two items (two pairs of shoes, of which one went back for a refund as I was between sizes), but the overall purchase process and online form is seriously out-of-date; —tedious and a real hassle to fill out the various sections compared with other online retailers. The order Nr. itself must be one of the longest I have ever encountered on an online purchase ... making it easy to get one digit wrong, but this is a minor detail. The packaging was poor and therefore one of the shoe… Read Full Review

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★★★★★

“Great service”

Written on: 11/06/2018 by alyweb69 (1 review written)

Ordered a bike, no fuss. Rang to see when it was due (did take a few calls to get through, but not a problem in my eyes), the chap asked when I'd like it, as I had specific days that I could receive it, got it a few days later as promised. Packed up incredibly safe, and as I'm not very mechanically minded the instructions for the assembly I had to do were spot on. If I'm ever in the market for another bike I shall definitely take a look here… Read Full Review

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★☆☆☆☆

“Shocking service.”

Written on: 05/06/2018

Ordered a bike and on first use crankset was faulty. When i contacted them, they implied it was my fault. I ended up paying to get new crankset fitted as i needed a bike. And had no option from ukbikedepot. Sent the broken items back with proof of me buying new and getting it fitted etc. They sent me an email on the 15th of may. Sayingn they had received the broken part and that was all, nothing about what would be done or anything. To this day i've heard nothing. … Read Full Review

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★★★☆☆

“Review”

Written on: 30/05/2018 by GuyArmitt (1 review written)

Took too long. Two weeks to dispatch from date of order!!!… Read Full Review

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★★☆☆☆

“Great bike, poor service”

Written on: 11/05/2018

It wasn't until I had put my new Ridgeback voyage together (which is actually quite involved and does say on a small label from Ridgeback that comes with the bike that it should only be done by a bike mechanic) that I realised it was a medium, whereas I had ordered a small. When I got back in touch with Cycle Gear, I received no apology, no options as to what could be done, no suggestions about sizing that could have helped me decide what to do. The bike itself is great, and I have decided… Read Full Review

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★★★★★

“Fast delivery”

Written on: 10/05/2018 by 238Bentley (1 review written)

Ordered a bike for my son, it was despatched quickly and arrived quickly as well.I was able to track the whole order. When it arrived it only needed a front wheel to be put on and handle bars which is not a problem, everything else was set up. Great service… Read Full Review

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★★★★★

“Excellent service and product”

Written on: 21/04/2018 by tonyarnold (1 review written)

Stumbled across their web searching for a bike. Price seemed too cheap but phoned the m and was reassured by the person I spoke to. Seemless transaction and delivery was on 58 hours and free! Bike is great and rode today for first time. Really pleased. Thanks … Read Full Review

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★★★★★

“Ridgeback Anteron”

Written on: 27/03/2018 by martinbikenut (1 review written)

Great people, Good advice (getting the right bike for me) Great product at a very good price. Whats not to love ?? Bike arrived on time as advised - very well packaged and arrived in perfect condition. Virtually fully built - just needing to put on front wheel pedals and handle bars - full instructions if your not a bike nut so makes things really easy - would definitely use again - I wish i had found this shop before. If you are in doubt about ordering -don`t be I have no hesitation in… Read Full Review

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★★★★★

“Fantastic”

Written on: 03/03/2018 by Rose73 (1 review written)

Everything went smooth as butter and I even received my bike a day sooner than expected even though it snowed like crazy all over the UK. AND I SAVED SO MUCH!!! Thanks guys!… Read Full Review

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