Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
88% of users recommend this
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Latest Reviews

★★★★★

“Fantastic in all they did”

Written on: 24/11/2020 by Tristonc272 (1 review written)

That they had the bike we wanted in was amazing. And for a great price. The great customer service and delivery on time just added to a brilliant experience. They’ve made a 10 year old very happy… Read Full Review

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★★★★★

“Great service”

Written on: 07/10/2020 by KarenEdinburgh (1 review written)

Finally found the bike I had been searching for all over the UK. They couldn't have been more helpful and it arrived quickly, incredibly well packaged and virtually all set up, plus with all the extras I had asked for. Very happy!… Read Full Review

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★★★★★

“Good experience with Cycle Gear”

Written on: 03/10/2020 by JohnMichaelWard (1 review written)

Ordered an Orbea MX 50 29 online, got 10%discount, no extra charge for delivery and bike delivered a day earlier than expected. Straightened the bars, attached the pedals and the bike was ready to go. Brakes fine, gears set up nicely. Very pleased and would use again… Read Full Review

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★★★★★

“Great overall company”

Written on: 14/04/2020 by Swarren1107 (1 review written)

I ordered my bike online which was quick easy and simple, it also came with cash back which was immediately redeemable within the same order which I thought was brilliant! They kept me informed at every step of the process, and provided useful information for when my bike arrived. Unfortunately the delivery company had let me down significantly! Not even delivering my bike at all, so when I went to pick up my bike I noticed that the box was opened and my additional tyre and lock were missing… Read Full Review

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★★★★★

“Specialized Crosstrail.”

Written on: 03/04/2020 by Derick67 (1 review written)

Ordered the bike during the current Corona-virus crisis. Ordered on-line with a couple of phone calls to "ukbikesdepot" to clarify some things. Staff very knowledgeable and helpful - Great service. They also threw in 15% of value of my purchase in other products, so have got high end lights and lock included in the purchase price - Really good value for money as I could not find this type of offer anywhere else on-line!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 20/02/2020 by AndrewWalton (1 review written)

Ordered a pair of Fox defend fire pants on line yesterday and they arrived this morning and postage was free!! Very well packed and a lot cheaper than I could find anywhere else.I will definitely be using Cycle gear again and would wholeheartedly recommend them to any one. Cheers… Read Full Review

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★☆☆☆☆

“Don't believe promises on delivery”

Written on: 11/02/2020 by Gageo258 (1 review written)

Now 96 hours later I am still awaiting a cycle which was to be delivered within 24 hours. When dispatched 3 days after order, the email notification gave no indication as to likely date of receipt. I have subsequently established that a "48 hour" service was used rather than a "24 hour/next day" service, adding to the delay. Emails querying the delivery schedule have gone unanswered. When spoken to they sought to blame the courier, and displayed a complete lack of ownership for late despatch… Read Full Review

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★☆☆☆☆

“Do not bother”

Written on: 19/01/2020 by Rossbd388 (1 review written)

I ordered my son a bike paying £20 for Saturday delivery, received confirmation it had been dispatched on the Friday. I viewed the tracking status with their courier TNT on Saturday morning that stated the bike would be delivered before 18:00. Waited in all day for it not to arrive. Checked this morning and the status has changed to 'scheduled pending delivery'. Having read the reviews of TNT it seems this is an extremely poor courier service. I suggest cycle gear use a more reputable courier… Read Full Review

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★★★★★

“Experienced,professional,very good.courteous ”

Written on: 03/01/2020

Bought a bike for my 8 year old 24 inch orbea team disc for Christmas first bike had transit damage,I contacted them and the staff had bike out within a week during the busiest time of year took old one away on receipt of new bike hassle free.The staff was very courteous and made sure they had replacement bike and all details of delivery were the same before arranging new delivery,new bike arrived and is perfect,awesome can’t thank CYCLE GEAR enough will be buying my sons next bike here… Read Full Review

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★★★★★

“Orbea 24 team MX disc”

Written on: 01/11/2019 by BobJ52 (1 review written)

Easy to order, delivery was very quick and most importantly for a childs bike it is light and well equipped with durable mid range shimano bits and it looks so cool. The wheels look bomb proof, 36/36 on 24 inch rims. I love it. I think my grandson will be over the moon when he gets it on Christmas morning. Looking forward to a pre Christmas lunch bash over the common with him already… Read Full Review

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★★★★★

“Great service”

Written on: 25/10/2019 by edblock (1 review written)

Bought a Scott road bike from UK Bikes Depot in July. Arrived quickly in perfect order except for a scratch on one of the crank arms. I reported this and received a new crank arm as soon as one was in stock without any drama. Was not asked to return the scratched one and was able to enjoy riding my new bike while I waited for it to arrive. Excellent customer service, very responsive both on the phone and via email. I would reccomend them to anyone. Thanks UK Bikes Depot! :-)… Read Full Review

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★★★★★

“Excellant price & Service”

Written on: 16/10/2019 by Hassan404 (1 review written)

Brought a bike recently for my son, it was a great price. I had a couple of questions about it and they were answered quickly. Delivery was also really quick and the communication really good. Highly recommended… Read Full Review

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★★★★★

“Fantastic service”

Written on: 09/10/2019 by DillonMcGrath356 (1 review written)

Great service on a great deal. UK Bikes depot provided extremely helpful service after a delivery mishap, and did everything they could to get me my order even though they were not at fault. Thank you… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 27/09/2019 by Lucan78 (1 review written)

Super fast delivery And the sales team really helpful What more can I say. Thank you cycle gear ukbikes depot. I would happily recommend to friend or family… Read Full Review

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★★★★★

“Bike purchase ”

Written on: 11/09/2019 by 485Houston (1 review written)

Got a great deal on the bike I wanted. The customer service and email communication was fantastic, delivery was also seamless. Definitely recommend the business… Read Full Review

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★★★★★

“Great Cycle Shop”

Written on: 09/09/2019 by Aidyn469 (1 review written)

Ordered a Specialized Road bike at a great price. Bike was delivered to store, built and checked, then delivered to my address within a week of ordering. Fantastic service and staff. Had to leave this review after reading some negative reviews from some very angry people. Bad experiences usually get reviewed, good experiences usually go unnoticed and un-reviewed. Thanks again… Read Full Review

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★★★★★

“Scott Contessa from Cycle Gear”

Written on: 22/08/2019 by usHolbrook281 (1 review written)

We ordered a Scott Contessa 710 2019, very happy about our experience with the Halifax shop, easy going staff and willing to help. Very happy with the bike too, great price and fast delivery. The Scott 710 is very well spec'd for the price, Specialized and others need to up their game… Read Full Review

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★★★★★

“Fantastic Service & Price”

Written on: 02/08/2019 by Mattyler1979 (1 review written)

First time dealing with this Company and after doing a lot of shopping around for the right bike i found it at an excellent price on this site. Still having a few questions i phoned up and the team couldn't have been more helpful and very well informed. They gave me the confidence to press on with the purchase. I financed it using their partner Klarna who have been great, very efficient. The bike arrived a week and a half later by TnT, well built and well boxed and i couldn't be happier. Great… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/08/2019 by AMR282920 (1 review written)

We ordered my daughter’s Frog Bike from Cycle Gear and the customer service received was excellent. Really impressed and grateful for such a helpful team. My daughter loves her new bike too. Thank you!… Read Full Review

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★★★★★

“Great value bike”

Written on: 30/07/2019 by Jamiehotdog (1 review written)

Ordered an orbea mx 20 team disc 2019 model for my sons six birthday. Bike was listed a full £50 cheaper than anywhere else I could find it and my local stores were only taking orders for the 2020 model which they were asking an extra £20 more for than the 2019 models available elsewhere. Bike arrived after a week fully assembled and in perfect condition in plenty of time for my sons birthday. He is over the moon as it is the colour and type he wanted. Can’t say anything bad about the… Read Full Review

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