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“Stay away ”
Written on: 19/09/2017 by Sukh919 (1 review written)
Very poor service and will deliver when they feel like it. You will be lucky if you get what you wanted… Read Full Review
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“Very poor product and customer service ”
Written on: 25/09/2016 by TobyO'Connell243 (1 review written)
Awful toilet purchased and a badly designed one too. After months of arguing I have given up. Poor customer service. Just keep fobbing me off. I could of taken legal action but after all the stress I just wanted it over with I finally agreed with a £40 refund but still having issues. Staybawayvpeolle and go to your local B&Q where at least if you have an issue you can take it back and speak to someone who actually cares. I would never received Bathrooms.com… Read Full Review
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“poor on all fronts”
Written on: 17/06/2016 by mrnobathroom (1 review written)
ordered a bathroom suite, the toilet came brokenm and they sent the wrong shower screen. promised next day replacement that never came, but didnt bother to let us know. refund took 3 weeks to come. i genuinely dont know how they survive as a company, customer service is dire… Read Full Review
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“painfully inflexible company ”
Written on: 10/04/2015 by dpSherwood482 (1 review written)
I am a small time developer. I tried to buy goods recently from bathrooms.com they refused to deliver the goods to any other address except the address to which my credit card was registered. They then asked me to fax a copy of my passport. I did so - and was then told it was 'too feint'. A truly painful and debilitating experience dealing with this firm. Not suitable for developing property. Avoid… Read Full Review
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“Completely inflexible - A waste of time”
Written on: 06/01/2015 by MrCustomer99 (1 review written)
Placed an order online at Bathrooms.com, they took my money, then shortly afterwards, e-mailed me to say I had to phone them urgently or my order would be cancelled. So I called the next day and discovered that they would only send me my order if I did one of the following: 1) Provided a landline home phone number and took a day off work to sit around waiting for them to phone me and verify I am who I say. 2) Provided a work telephone number, well sorry I don't have a direct work phone number… Read Full Review
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“Awful quality -please avoid!”
Written on: 06/01/2015 by Lexiek150 (1 review written)
Terrible quality -did not fit the shower tray. Leaked and wobbled badly, as no support in the frameless design. Sent them numerous photos and films and emails. They would not accept responsibility. They failed to turn up to the site visit. Blamed our fitters for all the problems! Did not post my online review. Subsequent shower enclosure from another company went in perfectly… Read Full Review
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“Delivery failed - no notification received”
Written on: 19/12/2014
I ordered a new bath from bathrooms.com and paid extra for 'next day delivery' (which was in fact to be the day after next). Having waited in all day from 0800-2000hrs (in this day and age how can any company justify not having a basic GPS tracking offer and slot times of at least AM and PM?) the delivery failed to arrive. Bathrooms.com subcontract delivery to a firm called M&S. However, although M&S might deliver any time until 2000hrs, the Bathrooms.com customer service team all go home at… Read Full Review
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“poor quality products & terrible customer service”
Written on: 23/11/2014 by 28Powell (1 review written)
I bought a shower that arrived with a poorly manufactured bracket. The bracket was not straight and the chrome was of poor quality. Sent photos of the bracket to their 'Customer Service' (?) who told me that the Item is not faulty and that if I didn't like the quality then I could send it back BUT it would be at my expense and only if the day of the week didn't end in Y and I had taped it up in original packaging with invisible tape!!! When I told them that they should pay return postage as… Read Full Review
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“difficult staff shoddy product”
Written on: 09/06/2014 by Harleyk156 (1 review written)
had a cublcle that wouldnt fit because if manufacturing fault it took 3 calls 30 pics and 6 emails to get it picked up and the staff still never agreed that the product was faulty even though their technical dept said it was now waiting for a refund so i can buy 1 elsewhere chinese rubbish difficult to assemble terrible screws a few not even stainless contradictory instructions the worst cubicle i have seen after 25 yrs fitting bathrooms… Read Full Review
Dfghj23's Comment
Written on: 06/01/2015
same happened to us. They did not publish my review of their terrible quality shower cubicle -and told me it was the builder's fault!
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Paulwibble's Comment
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF TIHS
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“Avoid This Company!”
Written on: 14/05/2014 by ad2003 (1 review written)
Purchased thermostatic shower valve online - goods delivered not as advertised. Attempted to get customer service to respond both by telephone and email. All i received in response was a confirmation that my case was closed and asking me to complete a satisfaction survey! I requested could my goods be returned - this was not possible once packaging had been opened. I explained calmly that not being born with the gift of XRAY vision I had to open the package to check what was delivered!… Read Full Review
Paulwibble's Response to ad2003's Review
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF
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“Terrible. Missing parts, late deliveries & terrible...”
Written on: 09/05/2014 by Lululollypop (1 review written)
Where to start... We ordered an L shaped bath which was supposed to come with a bath panel and shower screen. First problem... Screws missing Second problem... NO BATH PANEL! Third problem... Batons under the bath were very poorly aligned and put together making it difficult to assemble. Phones bathrooms.com to complain about the missing bath panel as this is needed to set the hight of the bath and therefore where to start tiling. We were assured that it would be sent out for next day delivery… Read Full Review
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“Complete disaster”
Written on: 08/05/2014 by gcornell (3 reviews written)
Ordered a bathroom suite. They delivered the wrong shower screen and bath panel. 4 days later they delivered two shower screens and no bath panel. Then discovered the sink pedestal was damaged. So they were going to deliver a new bath panel and new pedestal, but now called to say they are out of stock and we need to wait a week. The unwanted stuff in the meantime won't be collected for another two weeks. Jess, the sales rep has a hard job. She must spend her whole day saying "I can only… Read Full Review
Paulwibble's Response to gcornell's Review
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF
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“AVOID ! Unsatisfactory experience”
Written on: 02/05/2014 by nuKenney65 (1 review written)
Like many of the other people on this site I had a very unsatisfactory experience with bathrooms.com. Issues around missed deliveries , lack of communication , quality of goods supplied and post sale customer service. The bath had already been installed in another job !!! It had tile adhesive all over it !! I would avoid this company and never recommend it. On their own website they only post positive reviews but if you read the honest reviews on this site you will see the consensus is… Read Full Review
Paulwibble's Comment
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF
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“Sold us incompatible 900x900 shower tray and enclosure”
Written on: 01/04/2014 by AnotherPeterJones (1 review written)
After our bathroom was tiled and the shower tray fitted, we discovered the shower tray dimensions would not allow the frame-less glass enclosure to be fitted. The technical drawings for the enclosure gave tray dimensions that were nowhere near those of the tray that the company supplied. We noticed they have now stopped selling the 900x900 shower tray. We bought ours 7 Feb 2014. We suspect we're not the only ones to have encountered this problem with this company… Read Full Review
Julesjacko's Response to AnotherPeterJones's Review
Written on: 30/05/2014
Exactly the same problem -grateful for any tips on resolving the issue -either with Bathrooms.com or whatever solution you came up with???
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Anotherpeterjones's reply to Julesjacko's Comment
Written on: 07/08/2014
We went to a local glass company and had them produce custom glass panels for us to allow the rest of the shower cubicle to fit the tray.
The difficult part is providing the glass company with technical drawings for the glass so that it will fit -- not much margin for error with glass. We had to provide dimensions, and positions/sizes of all the holes for all the fittings that hold the glass on the wall and door hinges, correct to allow the new glass to fit. Not too difficult, but takes time and patience, and double checking everything.
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Paulwibble's Response to AnotherPeterJones's Review
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF
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“Terrible terrible terrible”
Written on: 14/03/2014 by Hull11 (1 review written)
Got to be the worst company I have dealt with in a long time......needless to say sales team are ever so helpful when you are purchasing items thereafter it goes very much downhill.....initially I thought I had purchased from fictitious company....received no confirmation of order and only after many repeated requests I finally received copy of my order which took another member of staff minutes to send by e mail.....as suspected the order was wrong....phone call to correct it.....then came the… Read Full Review
Paulwibble's Comment
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF
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“Good quality goods”
Written on: 30/01/2014
Placed my order for a corner toilet and within the week it had arrived. Well packed and just as the picture. Very happy with the product and the cheapest on line. Delivery cost a bit on the steep side but otherwise very happy… Read Full Review
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“Excellent service and good quality”
Written on: 30/01/2014 by KateWilliams2014 (1 review written)
We needed to order a toilet and basin at short notice. The Bathroom.com website was easy to use and informative. A question addressed by phone to the customer care team was answered promptly and delivery took place within two days. The quality of the products is excellent and represents good value for money. We had accidentally ordered two items and needed to return one. The returns process was straight forward and the money refunded without a quibble. Throughout we were kept informed via… Read Full Review
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“great products and friendly professinal staff”
Written on: 29/01/2014 by chkent (1 review written)
I have recently used bathrooms.com for the refurbishment of three different rooms and in all cases the products were well packaged, as described and look great, the waaranty is good and after sales care is excellent. i looked around a number of direct bathroom type of web retailers but chose bathrooms.com because the web site is easy to navigate and contains lots of technical drawings and things for installers to reference. I wouldnt hesitate to use them again or recommend them to friends and… Read Full Review
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“Love Bathrooms.com!!”
Written on: 28/01/2014 by wendiwu (2 reviews written)
I have recently purchased en-suite and main bathroom from Bathrooms.com. Their site is excellent. The choice of products was almost overwhelming and the prices amazing!I particularly wanted a frameless quadrant shower enclosure and when I enquired at a local bathroom stockist he couldn't beleive I could actually get one and when I told him the price he admitted he had no chance of matching it! The communication was excellent and delivery happened exactly as promised. The quality of the goods is… Read Full Review
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“First class service from Bathrooms.com”
Written on: 28/01/2014
I have shopped with Bathrooms.com on several occasions. Every time I am delighted at the quality of the products and the all round customer support. bathrooms.com team are never afraid to go that extra mile… Read Full Review
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Paulwibble's Comment
Written on: 16/10/2014
THEY TRIED TO GET MY REVIEW REMOVED FROM THE SITE. IT IS CURRENTLY SUSPENDED. SHOWER OF TIHS