Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Car Rental You Can Trust”

Written on: 28/01/2020 by BJestico (1 review written)

I rented an automatic car from Valencia Airport. Collection from airport was prompt, staff were very helpful and professional. All spoke English. Would rent from them again. Highly recommended… Read Full Review

Drivalia_Car_Rental's Response to BJestico's Review

Written on: 03/02/2020

Hello

Thank you for hiring a car from us and for taking the time to leave a review. We are really pleased that you enjoyed using our service and that everything was good for you.

We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“A Good Car Rental Experience”

Written on: 23/10/2019 by DonD5419 (1 review written)

Pros: Very nice car Good price Welcoming, friendly and polite staff Good Overall Experience Cons: Having opted for the €1250 block on my credit card to cover any excess damage claims, I didn’t like the long scare tactic speech of impending doom should I have any problems with the car or if it became damaged it in any way. … Read Full Review

Drivalia_Car_Rental's Response to DonD5419's Review

Written on: 26/10/2019

Dear Customer,

Many thanks for your review and of course for your custom. We appreciate both!

Our staff don´t ever mean to make people feel pressure over the coverage options but it is important that we explain the conditions of the contract. The issue that we have (as you will see from the occasional negative review) is when people choose to leave a deposit and then a damage happens and they don´t want to pay. This then leads to endless issues for us. It´s lovely to see that you are clearly a sensible and honest person and we thank you for your fair review. Clearly you are a testimony to what we say all of the time that our coverage is optional if you book a basic package and as you will know, we do treat clients fairly and only charge for damages should they happen and be within the conditions of the contract.

It´s great to know you had a good experience overall with Drivalia and we very much hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent service!”

Written on: 20/10/2019

We have used Drivalia in Alicante and Valencia. Rental has been very easy for us both times. Nice staff, very friendly and helpful. Cars are in good shape and well equipped. Ultimate package is very unstressful. Just drive and enjoy! I appreciate the feeling that we are pleasant tourists for the company and they want to make us enjoy our holiday. Paperwork was easy and all the details were told. Highly recommends from us! Thanks Drivalia!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/10/2019

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

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★☆☆☆☆

“Convinced this was a set up to charge us extra on...”

Written on: 13/10/2019 by stuartamcclure (1 review written)

Convinced this was a set up to charge us extra on return since we turned down their insurance offer of €130 for 7 days. I can’t quite work out how a year long policy worldwide can be purchased online for less than half what they sell for over the counter! Picked up in dark. Difficult to pick up the damage they said existed let alone spot anything new. When we double checked on some paint issues we were told too small to record. On return they find a finger tipped sized indentation without… Read Full Review

Drivalia_Car_Rental's Response to stuartamcclure's Review

Written on: 14/10/2019

Dear Customer,

Thank you for your comment. Firstly in response to your question as to why you can contract anual cover cheaper. This type of policy is an insurance policy and each will have their own conditions, terms and often limits or exclusions. These types of policies always work on a "pay first, claim later" basis and generally don´t offer any help whilst you are actually in Spain. You have to deal with everything, pay for it and then go home and contact them to see if whatever has happened is within your policy.

Sometimes things like damaged caused by third parties are not covered (as the responsibility lies with the third party so you have to pay and then wait for a claim from the person who damaged your car) and sometimes things like the roof, often glass etc are simply not covered. Every policy is different.

When you contract cover with us you are not buying an insurance policy but simply paying a supplement so that we personally accept all of this risk. You leave no deposit and whatever happens - without exclusions - we cover the costs. Also, we provide you a free 24 hour emergency service with a replacement car if needed so you are never off the road.

The cost may seem high but when rentals such as your recent one may cost the same for a week as you would pay for a day in most countries, we have to set the rate at an amount that justifies taking the full risk of whatever could happen. When rental rates were higher in the past the cover costs were lower.

With regards to your damage. We are sorry this happened but as you know, we provide a comprehensive damage report so that you can check the car carefully against our records before you accept it and begin your holiday. This way both we and you are always absolutely clear that if a new damage happens if must have happened during your rental. Not every company provides such a comprehensive report and gives the client so much transparency over their records of the cars´condition.

Our most popular package, Drivalia Ultimate is a simple one price car rental that generally is far cheaper than most countries but includes our full cover with no risk to the client.

All the best
The Drivalia Team

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Bubbles33's Response to stuartamcclure's Review

Written on: 25/01/2020

Where was this car hired from? I suspect it was a Costa airport in mainland Spain. Anyone have comments on their Corvera (Murcia)/Alicante/Costa Blanca experience?

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★★★★★

“Great service in Palma”

Written on: 06/10/2019 by NorahWhalen (1 review written)

We arrived at 11 pm in Palma and had booked the pick-up at 11:30. The shuttle arrived just on time and the transfer was quick and comfortable. The administrative process was quick and friendly. The car was comfortable and came with a gps at no extra cost. We had the all-inclusive insurance and dropped the car off a 4 am next to the office. Was brought back to the airport within a few minutes. I had researched many companies before deciding on Drivalia as I am always worried about being… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 14/10/2019

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

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★★★★★

“Been using drivalia for a number of years now and...”

Written on: 25/09/2019 by Dunk1979 (1 review written)

Been using drivalia for a number of years now and always had a excellent service from start to finish and with vehicles always being new clean tidy cars with friendly staff… Read Full Review

Drivalia_Car_Rental's Response to Dunk1979's Review

Written on: 27/09/2019

Dear Customer,

Thank you for hiring a car from us again and for taking the time to share your opinion about the service that we provide.

We work hard to deliver the very best service to our clients and customers who return back to us are a testimony to the effort that we make. We are delighted that you like hiring cars from us and we really appreciate your custom.

We hope that we can look forward to the opportunity to see you again soon!

All the best
The Drivalia Team

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★★★★★

“Excellent service and process”

Written on: 25/09/2019

Easy to book and very competitive pricing. Staff responded immediately to our questions regarding delayed departure flight. Friendly and efficient when we arrived and, at the end of our holiday, departed. No hidden costs - unlike many their competitors. I will choose Drivalia for my future trips. Many thanks to all the staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/09/2019

Dear Customer,

Many thanks for your review and of course for your custom. We appreciate both!

It´s great to know you had a good experience with Drivalia and we very much hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“Perfect service!”

Written on: 24/09/2019 by fritsenaimee (1 review written)

Perfect service, fast and friendly. Nice cars en good prices. Shuttle bus also great. It's not far from Alicante airport to the office (about maximum 5 minute drive). Next time we will definitely rent a car by Drivalia… Read Full Review

Drivalia_Car_Rental's Response to fritsenaimee's Review

Written on: 25/09/2019

Hi

Thank you for taking the time to write a review. It´s always lovely to hear from our customers and even better when we know that we are getting things right. We do work hard to deliver a great level of customer care as well as the newest and latest models of cars and a speedy hassle-free car hire experience.

Remember that we have six offices in Spain and we are always here to help you with your Spanish car hire needs!

See you again soon!

All the best
The Drivalia Team

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★★★★★

“Fantastic friendly and efficient service!”

Written on: 24/09/2019 by iparfitt (1 review written)

REALLY IMPRESSED WITH THE FRIENDLY AND EFFICIENT SERVICE PROVIDE, ESPECIALLY WHEN THE WHOLE REGION WAS TRYING TO COPE WITH THE GOTA FRIAR FLOODING. YOU CAM ETO PICK US UP AT THE AIRPORT EVEN THOUGH ALL TAXI SERVICES WERE SHUT DOWN, YOU EVEN DROVE US AROUND YOUR FLOODED CAR PARK SO OUR FEET DID NOT GET WET. SUPER CLEAN & HASSLE FREE CAR AND GREAT SERVICE WITH A SMILE ON RETURN OF THE CAR. WILL DEFINITELY USE DRIVALIA AGAIN AND THOROUGHLY RECOMMEND TO OTHERS… Read Full Review

Drivalia_Car_Rental's Response to iparfitt's Review

Written on: 25/09/2019

Hello

Thank you for hiring a car from us and for taking the time to leave a review. We are really pleased that you enjoyed using our service and that everything was good for you.

We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent service and highly recommended!”

Written on: 23/09/2019 by lizzietop18 (1 review written)

We have used Drivalia for 3 years now and they are brilliant! We always go Ultimate and we never have any problems. Easy pick up and car return. Staff very helpful and friendly… Read Full Review

Drivalia_Car_Rental's Response to lizzietop18's Review

Written on: 25/09/2019

Hello!

Thank you so much for taking the time to leave a review and of course for coming back to see us again. We appreciate all of our clients but it´s always especially nice to hear form regulars that come back to see us again!

We look forward to seeing you on your next trip to Spain.

All the best
The Drivalia Team

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★★★★★

“Valencia Airport”

Written on: 23/09/2019 by PauBonzo (1 review written)

I have had some bad experiences with car hire at airports in the past either in pick up, vehicle or drop off but I can honestly say Drivalia was probably the best car hire I have used. The pick up point was clearly identified before we set off, and the wait was only 2 minutes, the drive was at most 2km and the staff at the office were very helpful, thorough and I know it sounds strange but they were also happy. The car was spotless and only had a couple of thousand miles on and better than we… Read Full Review

Drivalia_Car_Rental's Response to PauBonzo's Review

Written on: 25/09/2019

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

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★★★★☆

“A good 9/10”

Written on: 23/09/2019 by Woidckck1388 (1 review written)

Our overall experience I would describe as very good. Directions to collection point at airport were precise and service to car hire site very good. Process to collect car was very good too. Staff were friendly and the process of completing paperwork easy. 8/10 for interior cleanliness of car - could have been better. Process of returning car- once I found site - effortless as was return journey to airport. Overall a good 9/10… Read Full Review

Drivalia_Car_Rental's Response to Woidckck1388's Review

Written on: 25/09/2019

Dear Customer,

Thank you for hiring a car from us and taking the time to write your review.

It´s great to know that you had an enjoyable experience with us and we hope that it won´t be too long before we get the opportunity to see you again.

All the best
The Drivalia Team

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★★★★★

“Friendly service”

Written on: 23/09/2019 by JoselynGarrett (1 review written)

We always use Drivalia for our Majorca Car hire. They are dependable and the cars are always smart and clean. We have had a couple of late pick ups and the standard has not changed even with the late hour. See you next year… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/09/2019

Dear Customer,

Thank you for hiring a car from us again and for taking the time to share your opinion about the service that we provide.

We work hard to deliver the very best service to our clients and customers who return back to us are a testimony to the effort that we make. We are delighted that you like hiring cars from us and we really appreciate your custom.

We hope that we can look forward to the opportunity to see you again soon!

All the best
The Drivalia Team

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★★★★★

“1sr time we have booked with this Company could not...”

Written on: 22/09/2019 by Plimmera (1 review written)

1sr time we have booked with this Company could not fault anything We will differently book with them again … Read Full Review

Drivalia_Car_Rental's Response to Plimmera's Review

Written on: 25/09/2019

Dear Customer,

Many thanks for your review and of course for your custom. We appreciate both!

It´s great to know you had a good experience with Drivalia and we very much hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent service, would certainly recommend and use...”

Written on: 22/09/2019 by stephendragojones (1 review written)

Excellent service, would certainly recommend and use Drivalia in the future… Read Full Review

Drivalia_Car_Rental's Response to stephendragojones's Review

Written on: 25/09/2019

Hello

Thank you for hiring a car from us and for taking the time to leave a review. We are really pleased that you enjoyed using our service and that everything was good for you.

We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Everything was perfect and good service, will...”

Written on: 22/09/2019 by Gitchen (1 review written)

Everything was perfect and good service, will definitely use you again and recommend you. Family Berg, Denmark… Read Full Review

Drivalia_Car_Rental's Response to Gitchen's Review

Written on: 25/09/2019

Hi

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

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★★★★★

“Best ever car hire company ”

Written on: 21/09/2019 by LornaMurphy (1 review written)

Dealt with Drivalia on numerous occasions & as we drove off we both said I love this company Communication, cost, friendliness, car choice, speed of collection/drop is 2nd to none. Drivalia Ultimate is a brilliant option & offers us all we need & more. LOVE this company… Read Full Review

Drivalia_Car_Rental's Response to LornaMurphy's Review

Written on: 25/09/2019

Hello!

Thank you so much for taking the time to leave a review and of course for coming back to see us again. We appreciate all of our clients but it´s always especially nice to hear form regulars that come back to see us again!

We look forward to seeing you on your next trip to Spain.

All the best
The Drivalia Team

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★★★★★

“Excellent rental company ”

Written on: 21/09/2019 by Paul3532 (1 review written)

Have used them for my last 4 visits to Spain, would say that it has been a very positive experience, vehicles always in great condition, staff very helpful. 5 star… Read Full Review

Drivalia_Car_Rental's Response to Paul3532's Review

Written on: 25/09/2019

Dear Customer,

Thank you for hiring a car from us again and for taking the time to share your opinion about the service that we provide.

We work hard to deliver the very best service to our clients and customers who return back to us are a testimony to the effort that we make. We are delighted that you like hiring cars from us and we really appreciate your custom.

We hope that we can look forward to the opportunity to see you again soon!

All the best
The Drivalia Team

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★★★★★

“Great service”

Written on: 19/09/2019 by Jonathangosky (1 review written)

Booked Drivalia via Ryanair, everything was great and the process stress free. The only thing I will change next time is to book direct with Drivalia rather than an agent. Highly recommended… Read Full Review

Drivalia_Car_Rental's Response to Jonathangosky's Review

Written on: 21/09/2019

Dear Customer,

Thank you for hiring a car from us and taking the time to write your review.

It´s great to know that you had an enjoyable experience with us and we hope that it won´t be too long before we get the opportunity to see you again.

All the best
The Drivalia Team

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★★★★★

“Excellent and efficient service.”

Written on: 19/09/2019 by BryonySmith (1 review written)

Excellent and efficient service. Very smooth pick up and return process, we were met both times by helpful and friendly staff. Would definitely recommend to a friend and we will use them again… Read Full Review

Drivalia_Car_Rental's Response to BryonySmith's Review

Written on: 21/09/2019

Hello

Thank you for hiring a car from us and for taking the time to leave a review. We are really pleased that you enjoyed using our service and that everything was good for you.

We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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