Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
94% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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Latest Reviews

★★★★★

“Very helpful ”

Written on: 19/02/2018 by kkWren140 (1 review written)

Overall brilliantl service, time waiting at airport was a little longer than expected but this was due to another customer issue. Collected car quickly, nice and clean car On return I was given a brilliant service and the office asssted me in getting a taxi to the train station Definitely recommend Alicante services… Read Full Review

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★★★★★

“Perfect car rentals”

Written on: 19/02/2018 by Hutchinson402 (1 review written)

A great car rental company no hidden charges professional staff. Will use drivalea again and recommend it to friends. Very close to alicante airport… Read Full Review

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★★★★★

“Best Experience Ever”

Written on: 14/02/2018 by RobertAllan (1 review written)

This, by far was the best rental experience I had. I booked car last minute, but when I arrived at the airport a member of staff was waiting with the shuttle bus to pick me up. Very pleasant and helpful staff made sure the whole process was smooth and hassle-free. I have learned a little Spanish, and the staff there although fluent in English, were very patient in communicating in both languages. Always a smile, and very clear instructions given. This was my first time ever using Drivalia… Read Full Review

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★★★★★

“Excellent Company”

Written on: 14/02/2018 by badgersteve (1 review written)

Over the sixteen years we have owned a house in Spain we have tried loads of car hire companies, the stories about hidden costs and fuel charges and insurance excess are all true. However DRIVALIA are perfect, their costs are transparent what you see is what you pay, we always take the Ultimate package, no surprises what you see is what you get and no hidden charges. Other companies may look cheaper based on advertising but when you get into the small print we rarely find a better deal than… Read Full Review

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★★★★★

“Very satified!”

Written on: 11/02/2018 by FrankTh (1 review written)

The transfer was easy to find (2.floor outside) and we had very quick ride to the office. Procedure was very friendly and without big negotiations regarding insurances and so on. The car was clean and in total it took us only 15 minutes from entering the bus to leaving the parking spot. Return was easy and professional as well and after 20 minutes we arrived at the airport. Pricing was incredible and therefore I will definetly have a look next time at Drivalia before renting at another company. … Read Full Review

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★★★★★

“Good Service”

Written on: 09/02/2018

Off airport very efficient pick up had to wait about 5 minutes, whole check in process to pick up car was speedy (beats the long queue for on airport car hire)was on the road within 15 minutes. Staff very friendly and helpful. Car was immaculate and I like the fuel policy of full tank and return full so you only pay for what you use. On return they check the fuel and a quick look round car and return you to the airport in this instance I was not flying until the next day so they dropped me at… Read Full Review

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★★★★★

“Car Hire”

Written on: 09/02/2018 by YulianaBishop (1 review written)

Absolutely first class service, completely hassle free as it should be. Got to say this company has got it right… Read Full Review

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★★★★☆

“Drivalia Alicante ”

Written on: 03/02/2018 by Porter26 (1 review written)

We’ve been using Drivalia for a number of years, the staff are very helpful and do their best to get you on your way, the cars are nearly new and well looked after, the transfer from the airport to the office only takes a few minutes, we don’t use anybody else for our car hire… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer;

Many thanks for your regular custom and your positive comments.

We are pleased that you find everything to your satisfaction and that we are continuing to deliver the levels of service that we strive to achieve every day.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“All good each time.”

Written on: 31/01/2018 by Bond204 (1 review written)

I have used this firm on several occasions on their Ultimate tariff and had no problems. Prompt pick up and return and super fast car collection for your second and subsequent hire once your details are on file… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for hiring your cars from us and always trusting Drivalia to offer take care of your car hire needs in Spain. We are really happy that you are pleased with our service and we look forward to many more opportunities to serve you in the future.

All the best
The Drivalia Team

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★★★★★

“Drivalia offers a perfect service”

Written on: 31/01/2018 by DillanOwen (1 review written)

Over the 5 past years we hired 3 times a car with Drivalia with full satisfaction. Perfectly english speaking staff, good accomodation, we had even once a free upgrade and most important : a good pricing. … Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and of course for your returning custom. We are pleased that you have had good experiences with us. We try very hard to deliver a world-class level of customer care and service and it´s always nice to hear when we get things right.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“car hire”

Written on: 25/01/2018 by Danikak251 (1 review written)

Great service from pick up to drop off. Definitely recommend… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your review and for trusting us with your car hire needs.

We are delighted that you are happy with the service that you received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“Check fuel stations before you return.”

Written on: 22/01/2018

Overall a good experience but marred by the fact we missed the last opportunity to fill up and was charged €85 for €35 of petrol. The returning map was very clear but did not include fuel stations, something we have had with previous rental companies… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your positive review. We are pleased that you had a good experience with us.

With the overwhelming majority of our packages the price is all-inclusive and there are no supplements in the event that you return with the incorrect level of fuel. On the most basic packages however there is a supplement in the event of the car not being returned full which should be laid our in the conditions at the time that you book.

You may like to know that if you book our Ultimate package (which is by far the most popular) then we waive any fees in the event of you not refuelling the car. You simply pay the missing fuel at the current market rate for the missing amount.

We do hope that we can look forward to seeing you agin soon.

All the best
The Drivalia Team

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★★★★★

“Perfect service with great cars and reasonable prices.”

Written on: 21/01/2018 by SabrinaParks (1 review written)

Perfect service with great cars and reasonable prices… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for reviewing us! We are pleased you are happy with the service that we deliver and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Used several times without any problems”

Written on: 21/01/2018 by JovanniPorterfield177 (1 review written)

I have used Drivalia quite a few times since they started their operation in Palma. We travel to Majorca around 3 times a year and have used various companies over the years. Some, such as Goldcar, we avoid. Since we started using Drivalia they have become our preferred rental company, even if they aren't always the cheapest, because we feel we won't be ripped off. There is usually a wait for the off-airport shuttle, but when you see some of the queues at the on-airport desks you realise you'll… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for taking the time to review us! We are really pleased that you are satisfied with the service that we offer.

Whilst our most popular package is our all-inclusive option, we do take a pride in the transparency of our processes, especially in terms of damages, for customers who choose the more basic rental option. Sadly, if any damages do occur we are usually faced with complaints or publicity claiming all kinds of things such as "the damage was already there" but as you quite rightly state, we give a very comprehensive damage report so that you can check the car and satisfy yourself as to the condition before you take the car away from the office. This system is in place to offer real peace of mind to all of our customers and to make the processes clear, honest and transparent.

We look forward to seeing you again on your forthcoming trip.

All the best
The Drivalia Team

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★★★★★

“EXCELLENT SERVICE”

Written on: 20/01/2018 by Boy's Nameh299 (1 review written)

I have booked with this company several times and have never been disappointed. Highly recommend having the ultimate package its cheaper in the long run and nothing to worry about especially if its a short rental keep up the excellent service guys… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for your continued custom and for always trusting us to care for your car hire needs. We are delighted that you are happy with the service that we work hard to deliver and we very much hope that we can look forward to seeing you agsin soon.

All the best
The Drivalia Team

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★★★★★

“Drivalia car rental”

Written on: 18/01/2018 by 234Rafferty (1 review written)

Along with my partner we have used Drivalia over the past 8years. We have found the service to be first class and would recommend Drivalia to anyone wishing a smooth car rental Company. The pick up takes less than 15 minutes and that has been our experience every time we travel to Alicante… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks very much for taking the time to write a review. Thanks even more for yout long and continued custom which we very much value.

We do work hard to deliver a great service and it´s always nice to know when we are getting things right.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“car rental without any problems”

Written on: 16/01/2018 by zrSchofield454 (1 review written)

looks well organized,no long waiting time,get a phone call the day before.good value for money… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thank you for taking the time to leave a review. We are really pleased that you are happy with the service that you received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“treated as a customer to be treated”

Written on: 14/01/2018 by EmersonMcKenzie255 (1 review written)

there are car rental companies, they dont believe what the customer says,ig. there was no function of cigarette lighter, BEFORE i get the car and i could not use it for my lap top. Drivalia believed me. That is a fair treatment… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 03/02/2018

Dear Customer,

Thanks for the positive comments. We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent as usual.”

Written on: 11/01/2018 by G12zz (1 review written)

I have used Drivalia many times now, I would not use another company. I know what to expect, a clean new car. Fast pick up by shuttle bus, polite driver and quick service at the desk. With the ultimate package I know everything is covered so I don't need to worry when on holiday… Read Full Review

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Drivalia_Car_Rental's Response to G12zz's Review

Written on: 03/02/2018

Dear Customer,

Thanks for your great feedback!

We work super hard to ensure that we deliver on all of the points that you mentioned and although we are not always the cheapest we know that our customers value the overall package that we offer, especially the Ultimate all-inclusive package.

We really value your regular custom and we look forward to seeing you again soon.

Thanks again! All the best
The Drivalia Team

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★★★★★

“Great service”

Written on: 05/01/2018 by ARIOZZI (1 review written)

Just spent Christmas in Calpe and it was great. Hire car from Drivalia brilliantly as usual. Fifth time we have used them and every time is spot on. Looking forward to using them next year. Happy New Year Drivalia. Ta from T… Read Full Review

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Drivalia_Car_Rental's Response to ARIOZZI's Review

Written on: 03/02/2018

Hi

Thanks for your review and of course for trusting us with your car hire needs in Spain.

We are really pleased that you had a great experience with us and we very much look forward to seeing you again soon.

All the best
The Drivalia Team

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