Jack the Hat Photographic Reviews - www.jackthehat.co.uk
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“After sales service”
Written on: 11/10/2019 by JRSphotography (1 review written)
As a sports photographer and journalist for 40+ years I have shopped all over. I started using JTH about 7 years ago on and off but have recently returned to FILM, and started purchasing film related goods here. The most important thing is customer service. any shop can sell cheap as many large ones do, but there is no after sales service. JTH is both competitive and offers great service as well… Read Full Review
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“Jack the hat...excellent service”
Written on: 11/10/2019 by Lesevans666 (1 review written)
I have now used this company on a number of occasions and quite honestly I must say that I have been impressed with their service. Fast delivery and a remarkable selection of photographic items. Highly recommended. Cardiff… Read Full Review
Jackthehat's Response to Lesevans666's Review
Written on: 13/10/2019
Thanks so much for taking the time to leave us a great review :-)
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Jackthehat's Response to Lesevans666's Review
Written on: 13/10/2019
Thanks so much for taking the time to leave us a great review :-)
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“First-time user, very pleased”
Written on: 10/09/2019 by AndyReynoldsScotland (1 review written)
I had never heard of Jack the Hat before but I found they had a few items I was interested in. I think they also operate via amazon, but I prefer to buy direct, although am always tentative doing this when I don't know the company. Initially I emailed with an enquiry about the fit of a bracket and I got a speedy, helpful and personal response. I then ordered a filter step-up ring (they had a good selection of sizes available), a Pig Iron Tripod L-Bracket for my OMD EM1 MkII camera and a remote… Read Full Review
Jackthehat's Response to AndyReynoldsScotland's Review
Written on: 12/09/2019
Thank you so much for your positive review, we really appreciate it. :-)
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“Absolute delight, great stuff”
Written on: 29/08/2019 by Maffoo (1 review written)
I ordered the pixel peeper maxi kit from them through amazon. Arrived a day early and everything was there and in perfect condition. Felt like it'd been picked and packed with love. Let's hope my photos come out well! ;) been a decade since I last did any darkroom stuff so I'm very pleased with a great service. Long live film… Read Full Review
Jackthehat's Response to Maffoo's Review
Written on: 12/09/2019
Thank you so much for your positive review, we really appreciate it. :-)
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“excellent service”
Written on: 21/02/2019 by richardofhalam (1 review written)
I made a minor mistake when adding the shipping address to my order It was returned to Jack the Hat who promptly contacted me and resent 1st class so I received the next day. May emails were responded to very quickly and the order was fine - very reasonable prices for brand name goods. … Read Full Review
Jackthehat's Response to richardofhalam's Review
Written on: 19/03/2019
Thank you for taking the time to leave us a great review, we really appreciate it.
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Jackthehat's Response to richardofhalam's Review
Written on: 19/03/2019
Thank you for taking the time to leave us a great review, we really appreciate it.
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“First time user, highly satisfied.”
Written on: 06/02/2019 by PhotonutJoe (1 review written)
Ordered an ND filter, a shutter release extension cord, a timer intervalometer and a lens hood. As I live in Finland I didn't have great expectations re speed of delivery but imagine my surprise when my order arrived, well packaged and tracked, in half the expected time. Excellent service and keen prices and even the postage wasn't over the top. Well done Jack the Hat. I have you bookmarked already for future reference… Read Full Review
Jackthehat's Response to PhotonutJoe's Review
Written on: 07/02/2019
Thank you for taking the time to leave such a nice review. We really appreciate it :-)
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“Great choice - Excellent service”
Written on: 24/01/2019 by CoastalBarry (1 review written)
This is my second purchase from Jack the Hat Photographic and the first directly through their website. My first purchase was for replacement feet for my Induro tripod. I wasn't sure if their set would fit but their communication was first class and their friendly and helpful service shone through. When I wanted a 3 Legged Thing Quick Release Tripod Clamp I checked their website and quickly found what I wanted at a competitive price. I had no hesitation in ordering one from them and I received… Read Full Review
Jackthehat's Response to CoastalBarry's Review
Written on: 07/02/2019
Thank you for leaving us a great review. :-)
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“First Class Company !!”
Written on: 19/01/2019
In the first instance I had a question. Had to do it by email as no phone number available, so was not holding out too much hope. To my surprise the response was not only very fast but the answer was honest and spot on. So I ordered the item straight away. Really surprised when my item arrived the very next day and by 09.30....... WOW ! In short I can't thankthe person I dealt with enough, and what amazing service. If only all transactions could be this good. Many many many thanks to 'JackThe… Read Full Review
Jackthehat's Comment
Written on: 21/01/2019
Thank you so much for taking the time to leave us such a nice review, we really appreciate it.
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“Really helpful”
Written on: 22/12/2018
I had been struggling to find nd filters for my Sony mirrorless camera until I discovered Jack the Hat. Good advice, great service and prompt delivery and p size filters solved everything… Read Full Review
Jackthehat's Comment
Written on: 28/12/2018
Thank you for taking the time to leave us a review. Happy Christmas!
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“Very happy with my purchase”
Written on: 18/11/2018 by Stephenmcc99 (1 review written)
Ordered the Canon EOS1000D for £99.99 with a few accessories.The camera arrived the very next day. What can I say? The camera is in perfect "like new" condition much better than I expected. Takes a great photo. I'm so pleased with this purchase! I will be follow g theis gentleman on social media for more offers and hopefully learn a bit about photography… Read Full Review
Jackthehat's Response to Stephenmcc99's Review
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Finally a company I can trust!”
Written on: 18/11/2018 by JordanCarts (1 review written)
Bought a Canon 1000D camera and received it the very next day in even better condition than i expected. They answered my questions quickly and bent over backwards to help me. Would not hesitate to use jack the hat again… Read Full Review
Jackthehat's Response to JordanCarts's Review
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Excellent customer service”
Written on: 14/09/2018
The ordered item arrived impressively quickly and when I encountered a problem ( of my making not theirs ) they anwswered my questions promptly and sorted things out quickly and satisfactorily. They obviously care about their customers and it was a pleasure to do business with them… Read Full Review
Jackthehat's Comment
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Fantastic Service - will definitely be back!”
Written on: 04/09/2018 by billh23 (1 review written)
This was my first order with Jack the Hat Photographic and I must say I'm very impressed. The ordering process was easy and the communications from the person I dealt with after placing the order was fast, friendly and efficient. My items were delivered quickly and were very well packaged. Thoroughly pleased with both the service and my products. Will definitely be back to place more orders - Thanks… Read Full Review
Jackthehat's Response to billh23's Review
Written on: 14/09/2018
Thank you for taking time to leave us such a nice review. :-)
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“Glad I found this company”
Written on: 08/08/2018
I came across Jack the Hat when I was looking for a screen protector for my Fuji XT-1. I ordered this great value for money product and was more than happy with it. I have since found their website and am amazed at the number of items available and the very competitive prices. I will definitely be returning for future photographic purchases. I was also very pleased with the fast and efficient dispatch of my order. I would recommend this company to fellow photographers… Read Full Review
Jackthehat's Comment
Written on: 14/09/2018
Thank you for taking time to leave us such a nice review. :-)
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“Happy customer back again!”
Written on: 11/07/2018 by PaulGoby (1 review written)
This was the most recent of many orders and as usual, it was highly satisfactory. Ordering is easy, having an account helps to make the process very quick as many of the fields in the order are ready filled. The product was as expected and delivery was prompt and on time with adequate packaging. The ordered item (Hoodman Hoodloupe) seemed to be unavailable at many other national retailers, so I was very pleased to find you had it in stock for next day delivery. Thanks for your wonderful… Read Full Review
Jackthehat's Response to PaulGoby's Review
Written on: 14/07/2018
Thank you for taking the time to leave us a positive review. We really appreciate it and hope to business with you again. :-)
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“Great Service Great Prices :-D”
Written on: 07/04/2018 by Dickeymg75 (1 review written)
I have ordered sveral items from Jack The Hat and have always been pleased with the quality of service and theie products, which are very well priced :-D The most important thing, however, is that you can be assured that ALL the products are genuine and not 'shady imported copies/fakes' ... This why you can rely on Jack The Hat :-}… Read Full Review
Jackthehat's Comment
Written on: 17/04/2018
Thank you so much for leaving us a positive review :-)
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“I ordered a 3 Legged Thing replacement bootz for my...”
Written on: 01/03/2018 by CeGe (1 review written)
I ordered a 3 Legged Thing replacement bootz for my Albert tripod and I am so happy with my purchase from this company. Not only that it was the genuine part that fits the specification, shipping was so quick, I received it 8 days after my order date and that includes weekend days. Please take note that this is an international shipping from UK to North Carolina USA. This is the fastest shipping I ever experienced and I highly recommend this company… Read Full Review
Jackthehat's Response to CeGe's Review
Written on: 07/03/2018
Thank you so much for taking the time to leave us a positive review. Best wishes from England :-)
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“First Class Customer Service”
Written on: 20/02/2018 by Alfonsofrisk (1 review written)
I left a review for a product I was unhappy with. Within 10 mins I had a reply,apology and full refund. Have used Jack the Hat for years and this was the first time I have had cause for complain. They handled my issue in a professional and timely manner. Will continue using them for my photography supplies… Read Full Review
Jackthehat's Response to Alfonsofrisk's Review
Written on: 23/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it. Apologies again for the dodgy screen protector.
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“Very happy repeat customer”
Written on: 08/02/2018 by anjellaroessler (1 review written)
Quick and easy to purchase from. Ship internationally at great rates. I can find all those small accessories I need easily and they often work out cheaper than buying locally. Never had a problem or needed any help with anything, I've purchased multiple times and they've become my go-to for all my photographic bits and pieces… Read Full Review
Jackthehat's Response to anjellaroessler's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“Brilliant Customer Service”
Written on: 04/02/2018 by Deman55 (1 review written)
Ordered two items - due to living in the CI, expected things to take ages - received within 48 hrs, and received several emails during this period advising of receipt and then subsequent despatch. Have tried the products and they tick all the boxes for what I needed - will definitely use them again… Read Full Review
Jackthehat's Response to Deman55's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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Jackthehat's Response to JRSphotography's Review
Written on: 13/10/2019
Thanks so much for taking the time to leave us a great review :-)