Jack the Hat Photographic Reviews - www.jackthehat.co.uk
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“First time user, highly satisfied.”
Written on: 06/02/2019 by PhotonutJoe (1 review written)
Ordered an ND filter, a shutter release extension cord, a timer intervalometer and a lens hood. As I live in Finland I didn't have great expectations re speed of delivery but imagine my surprise when my order arrived, well packaged and tracked, in half the expected time. Excellent service and keen prices and even the postage wasn't over the top. Well done Jack the Hat. I have you bookmarked already for future reference… Read Full Review
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“Great choice - Excellent service”
Written on: 24/01/2019 by CoastalBarry (1 review written)
This is my second purchase from Jack the Hat Photographic and the first directly through their website. My first purchase was for replacement feet for my Induro tripod. I wasn't sure if their set would fit but their communication was first class and their friendly and helpful service shone through. When I wanted a 3 Legged Thing Quick Release Tripod Clamp I checked their website and quickly found what I wanted at a competitive price. I had no hesitation in ordering one from them and I received… Read Full Review
Jackthehat's Response to CoastalBarry's Review
Written on: 07/02/2019
Thank you for leaving us a great review. :-)
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“First Class Company !!”
Written on: 19/01/2019
In the first instance I had a question. Had to do it by email as no phone number available, so was not holding out too much hope. To my surprise the response was not only very fast but the answer was honest and spot on. So I ordered the item straight away. Really surprised when my item arrived the very next day and by 09.30....... WOW ! In short I can't thankthe person I dealt with enough, and what amazing service. If only all transactions could be this good. Many many many thanks to 'JackThe… Read Full Review
Jackthehat's Comment
Written on: 21/01/2019
Thank you so much for taking the time to leave us such a nice review, we really appreciate it.
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“Really helpful”
Written on: 22/12/2018
I had been struggling to find nd filters for my Sony mirrorless camera until I discovered Jack the Hat. Good advice, great service and prompt delivery and p size filters solved everything… Read Full Review
Jackthehat's Comment
Written on: 28/12/2018
Thank you for taking the time to leave us a review. Happy Christmas!
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“Very happy with my purchase”
Written on: 18/11/2018 by Stephenmcc99 (1 review written)
Ordered the Canon EOS1000D for £99.99 with a few accessories.The camera arrived the very next day. What can I say? The camera is in perfect "like new" condition much better than I expected. Takes a great photo. I'm so pleased with this purchase! I will be follow g theis gentleman on social media for more offers and hopefully learn a bit about photography… Read Full Review
Jackthehat's Response to Stephenmcc99's Review
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Finally a company I can trust!”
Written on: 18/11/2018 by JordanCarts (1 review written)
Bought a Canon 1000D camera and received it the very next day in even better condition than i expected. They answered my questions quickly and bent over backwards to help me. Would not hesitate to use jack the hat again… Read Full Review
Jackthehat's Response to JordanCarts's Review
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Excellent customer service”
Written on: 14/09/2018
The ordered item arrived impressively quickly and when I encountered a problem ( of my making not theirs ) they anwswered my questions promptly and sorted things out quickly and satisfactorily. They obviously care about their customers and it was a pleasure to do business with them… Read Full Review
Jackthehat's Comment
Written on: 24/11/2018
Thank you for your order and for taking the time to leave us such a nice review :-)
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“Fantastic Service - will definitely be back!”
Written on: 04/09/2018 by billh23 (1 review written)
This was my first order with Jack the Hat Photographic and I must say I'm very impressed. The ordering process was easy and the communications from the person I dealt with after placing the order was fast, friendly and efficient. My items were delivered quickly and were very well packaged. Thoroughly pleased with both the service and my products. Will definitely be back to place more orders - Thanks… Read Full Review
Jackthehat's Response to billh23's Review
Written on: 14/09/2018
Thank you for taking time to leave us such a nice review. :-)
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“Glad I found this company”
Written on: 08/08/2018
I came across Jack the Hat when I was looking for a screen protector for my Fuji XT-1. I ordered this great value for money product and was more than happy with it. I have since found their website and am amazed at the number of items available and the very competitive prices. I will definitely be returning for future photographic purchases. I was also very pleased with the fast and efficient dispatch of my order. I would recommend this company to fellow photographers… Read Full Review
Jackthehat's Comment
Written on: 14/09/2018
Thank you for taking time to leave us such a nice review. :-)
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“Happy customer back again!”
Written on: 11/07/2018 by PaulGoby (1 review written)
This was the most recent of many orders and as usual, it was highly satisfactory. Ordering is easy, having an account helps to make the process very quick as many of the fields in the order are ready filled. The product was as expected and delivery was prompt and on time with adequate packaging. The ordered item (Hoodman Hoodloupe) seemed to be unavailable at many other national retailers, so I was very pleased to find you had it in stock for next day delivery. Thanks for your wonderful… Read Full Review
Jackthehat's Response to PaulGoby's Review
Written on: 14/07/2018
Thank you for taking the time to leave us a positive review. We really appreciate it and hope to business with you again. :-)
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“Great Service Great Prices :-D”
Written on: 07/04/2018 by Dickeymg75 (1 review written)
I have ordered sveral items from Jack The Hat and have always been pleased with the quality of service and theie products, which are very well priced :-D The most important thing, however, is that you can be assured that ALL the products are genuine and not 'shady imported copies/fakes' ... This why you can rely on Jack The Hat :-}… Read Full Review
Jackthehat's Comment
Written on: 17/04/2018
Thank you so much for leaving us a positive review :-)
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“I ordered a 3 Legged Thing replacement bootz for my...”
Written on: 01/03/2018 by CeGe (1 review written)
I ordered a 3 Legged Thing replacement bootz for my Albert tripod and I am so happy with my purchase from this company. Not only that it was the genuine part that fits the specification, shipping was so quick, I received it 8 days after my order date and that includes weekend days. Please take note that this is an international shipping from UK to North Carolina USA. This is the fastest shipping I ever experienced and I highly recommend this company… Read Full Review
Jackthehat's Response to CeGe's Review
Written on: 07/03/2018
Thank you so much for taking the time to leave us a positive review. Best wishes from England :-)
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“First Class Customer Service”
Written on: 20/02/2018 by Alfonsofrisk (1 review written)
I left a review for a product I was unhappy with. Within 10 mins I had a reply,apology and full refund. Have used Jack the Hat for years and this was the first time I have had cause for complain. They handled my issue in a professional and timely manner. Will continue using them for my photography supplies… Read Full Review
Jackthehat's Response to Alfonsofrisk's Review
Written on: 23/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it. Apologies again for the dodgy screen protector.
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“Very happy repeat customer”
Written on: 08/02/2018 by anjellaroessler (1 review written)
Quick and easy to purchase from. Ship internationally at great rates. I can find all those small accessories I need easily and they often work out cheaper than buying locally. Never had a problem or needed any help with anything, I've purchased multiple times and they've become my go-to for all my photographic bits and pieces… Read Full Review
Jackthehat's Response to anjellaroessler's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“Brilliant Customer Service”
Written on: 04/02/2018 by Deman55 (1 review written)
Ordered two items - due to living in the CI, expected things to take ages - received within 48 hrs, and received several emails during this period advising of receipt and then subsequent despatch. Have tried the products and they tick all the boxes for what I needed - will definitely use them again… Read Full Review
Jackthehat's Response to Deman55's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“Great service”
Written on: 25/01/2018 by Carleigh483 (1 review written)
Excellent prompt service ! Will be back ! Thanks… Read Full Review
Jackthehat's Comment
Written on: 29/01/2018
Thanks for taking the time to leave us a positive review, we really appreciate it.
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“excellent service ”
Written on: 06/01/2018 by lukemarshall (1 review written)
my order came 2 day before estimated delivery,very,very prompt service AWESOME website very easy to use… Read Full Review
Jackthehat's Response to lukemarshall's Review
Written on: 10/01/2018
Thanks for taking the time to leave us a positive review :-)
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“excellent products and excellent service”
Written on: 04/01/2018 by Genesisk488 (1 review written)
Great products: 39mm filters and Leica type lens hoods. All exactly as described and good quality manufacture and materials. Service excellent. Great packaging and really fast delivery. Delighted!… Read Full Review
Jackthehat's Comment
Written on: 05/01/2018
Thanks for taking the time to leave us a review, we really appreciate it :-)
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“Excellent service”
Written on: 30/12/2017 by solwayshipping (1 review written)
I only wanted a replacement lens cap for my bridge camera so to find one on this site which was very good value and included postage was pretty impressive. Would I buy from "Jack" again? you bet!… Read Full Review
Jackthehat's Response to solwayshipping's Review
Written on: 01/01/2018
Thank you for your positive review, we really appreciate it :-)
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“Cotton Gloves - Far to Small!”
Written on: 29/12/2017 by markolarko (1 review written)
When you sell a product which requires a specific size for their use you CAN NOT have a general size and expect them to fit ALL SIZES! My hands are not small but the impression given was that the gloves were sized to fit all. I have a narrow but long hand I just can not get these gloves on without a great deal of discomfort. I have subsequently found 12 pairs of Extra Large Gloves for £12.44 or £1.03 a pair as opposed to this Kenro pair for £5.99 - So I have saved £65.89 and got what I… Read Full Review
Jackthehat's Response to markolarko's Review
Written on: 29/12/2017
We are very sorry to hear this. We have taken your comments on board and will make the actual size clearer on our website.
Please return the gloves to us and we will refund you in full.
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Jackthehat's Response to PhotonutJoe's Review
Written on: 07/02/2019
Thank you for taking the time to leave such a nice review. We really appreciate it :-)