Jack the Hat Photographic Reviews - www.jackthehat.co.uk
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“Great Service Great Prices :-D”
Written on: 07/04/2018 by Dickeymg75 (1 review written)
I have ordered sveral items from Jack The Hat and have always been pleased with the quality of service and theie products, which are very well priced :-D The most important thing, however, is that you can be assured that ALL the products are genuine and not 'shady imported copies/fakes' ... This why you can rely on Jack The Hat :-}… Read Full Review
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“I ordered a 3 Legged Thing replacement bootz for my...”
Written on: 01/03/2018 by CeGe (1 review written)
I ordered a 3 Legged Thing replacement bootz for my Albert tripod and I am so happy with my purchase from this company. Not only that it was the genuine part that fits the specification, shipping was so quick, I received it 8 days after my order date and that includes weekend days. Please take note that this is an international shipping from UK to North Carolina USA. This is the fastest shipping I ever experienced and I highly recommend this company… Read Full Review
Jackthehat's Response to CeGe's Review
Written on: 07/03/2018
Thank you so much for taking the time to leave us a positive review. Best wishes from England :-)
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“First Class Customer Service”
Written on: 20/02/2018 by Alfonsofrisk (1 review written)
I left a review for a product I was unhappy with. Within 10 mins I had a reply,apology and full refund. Have used Jack the Hat for years and this was the first time I have had cause for complain. They handled my issue in a professional and timely manner. Will continue using them for my photography supplies… Read Full Review
Jackthehat's Response to Alfonsofrisk's Review
Written on: 23/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it. Apologies again for the dodgy screen protector.
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“Very happy repeat customer”
Written on: 08/02/2018 by anjellaroessler (1 review written)
Quick and easy to purchase from. Ship internationally at great rates. I can find all those small accessories I need easily and they often work out cheaper than buying locally. Never had a problem or needed any help with anything, I've purchased multiple times and they've become my go-to for all my photographic bits and pieces… Read Full Review
Jackthehat's Response to anjellaroessler's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“Brilliant Customer Service”
Written on: 04/02/2018 by Deman55 (1 review written)
Ordered two items - due to living in the CI, expected things to take ages - received within 48 hrs, and received several emails during this period advising of receipt and then subsequent despatch. Have tried the products and they tick all the boxes for what I needed - will definitely use them again… Read Full Review
Jackthehat's Response to Deman55's Review
Written on: 12/02/2018
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“Great service”
Written on: 25/01/2018 by Carleigh483 (1 review written)
Excellent prompt service ! Will be back ! Thanks… Read Full Review
Jackthehat's Comment
Written on: 29/01/2018
Thanks for taking the time to leave us a positive review, we really appreciate it.
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“excellent service ”
Written on: 06/01/2018 by lukemarshall (1 review written)
my order came 2 day before estimated delivery,very,very prompt service AWESOME website very easy to use… Read Full Review
Jackthehat's Response to lukemarshall's Review
Written on: 10/01/2018
Thanks for taking the time to leave us a positive review :-)
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“excellent products and excellent service”
Written on: 04/01/2018 by Genesisk488 (1 review written)
Great products: 39mm filters and Leica type lens hoods. All exactly as described and good quality manufacture and materials. Service excellent. Great packaging and really fast delivery. Delighted!… Read Full Review
Jackthehat's Comment
Written on: 05/01/2018
Thanks for taking the time to leave us a review, we really appreciate it :-)
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“Excellent service”
Written on: 30/12/2017 by solwayshipping (1 review written)
I only wanted a replacement lens cap for my bridge camera so to find one on this site which was very good value and included postage was pretty impressive. Would I buy from "Jack" again? you bet!… Read Full Review
Jackthehat's Response to solwayshipping's Review
Written on: 01/01/2018
Thank you for your positive review, we really appreciate it :-)
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“Cotton Gloves - Far to Small!”
Written on: 29/12/2017 by markolarko (1 review written)
When you sell a product which requires a specific size for their use you CAN NOT have a general size and expect them to fit ALL SIZES! My hands are not small but the impression given was that the gloves were sized to fit all. I have a narrow but long hand I just can not get these gloves on without a great deal of discomfort. I have subsequently found 12 pairs of Extra Large Gloves for £12.44 or £1.03 a pair as opposed to this Kenro pair for £5.99 - So I have saved £65.89 and got what I… Read Full Review
Jackthehat's Response to markolarko's Review
Written on: 29/12/2017
We are very sorry to hear this. We have taken your comments on board and will make the actual size clearer on our website.
Please return the gloves to us and we will refund you in full.
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“Lens repair tool, great bit of kit.”
Written on: 30/11/2017
Ordered the lens repair tool from Queensland, Australia via the online store and am blown away with the super quick dispatch, very reasonable freight charges and the quality/construction of the item. I read the reviews and it was pretty plain to see this was a reputable company selling quality equipment. I'd just bought an SMC Takumar with a dented filter ring and with this tool have fixed it a treat. Luckily there was no paint loss and honestly you can't see where it's been corrected. The… Read Full Review
Jackthehat's Comment
Written on: 12/12/2017
Thank you so much for your kind review and the order, we really appreciate it.
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“Old fashioned good service”
Written on: 27/11/2017 by Konner19 (1 review written)
Good old fashioned service by very knowledgeable staff. Answered my query quickly and posted the item the same day. Will definitely use again. Thank you… Read Full Review
Jackthehat's Comment
Written on: 12/12/2017
Thank you for taking the time to leave us a positive review.
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“A little disappointed”
Written on: 17/08/2017 by BKBImages (1 review written)
I have used Jack the Hat on a number of occasions and have always been very pleased with everything about the company, both in terms of product and service. So it was rather disappointing when I took delivery of my two - supposedly new - Kood ND8 filters. They had both very obviously been opened and had finger marks all over the glass. I cleaned them up and they appear to be fully capable of doing the job they are supposed to, so I'm not looking at replacements or refunds. But the fact that… Read Full Review
Jackthehat's Response to BKBImages's Review
Written on: 31/08/2017
We are very sorry you feel this way. Unfortunately all Kood filters can suffer from this. It is something to do with the way they are packaged in the factory. All of them arrive like this. If you contact Kood directly they will be able to confirm this.
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Bkbimages's reply to Jackthehat's Comment
Written on: 31/08/2017
Thank you for your response. If that is the case then it throws Kood's quality control into question, doesn't it?
The security seals were in place but not intact, which suggests that the items had been opened after first sealing.
But anyway. I just though you should know about this (although it appears you already do)
I've always otherwise been pleased with my dealings with Jack-the-Hat and I don't see why I shouldn't deal with you again.
All the best.
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Jackthehat's reply to Bkbimages's Comment
Written on: 04/09/2017
Hi, thanks for being so understanding. I have spoken to Kood this morning. The reason for this problem is that staff at Kood UK have to open every single filter to put in the cardboard insert. Apparently the Chinese factory cannot do this for some bizarre reason.
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Bkbimages's reply to Jackthehat's Comment
Written on: 04/09/2017
Ah, the Chinese. Very odd.
Well, never mind. Thank you for taking my remarks seriously. I appreciate that.
Catch you next time!
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“Good firm to deal with”
Written on: 18/07/2017 by 336Wren (1 review written)
Bought a tripod head direct from Jack the Hat. Arrived promptly and was well packed, item was good value… Read Full Review
Jackthehat's Comment
Written on: 21/07/2017
Thank you for taking the time to leave us a positive review, we really appreciate it.
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“ARTISAN & ARTIST CASE FOR LEICA M10”
Written on: 30/06/2017 by AriThorpe (1 review written)
A well made leather case, which helps to grip the camera. It also provides protection to the upper corners of the camera, which the standard Leica half case doesn't… Read Full Review
Jackthehat's Comment
Written on: 02/07/2017
Thanks for leaving us a positive review :-)
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“Appreciation”
Written on: 06/06/2017
Just a line of thanks to all at Jack In The Hat, Excellent service, fast & reliable. Very happy to place future orders… Read Full Review
Jackthehat's Comment
Written on: 29/06/2017
Thank you so much for taking the time to leave us a positive review. We really appreciate it.
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“Great service and price”
Written on: 01/06/2017 by Billybobgris (1 review written)
I have ordered a few lens hoods for my Olympus lenses and they have always arrived within a few days, as fast as you could want. Good prices and excellent range. Will use again. The lens hoods have all been JJC and are excellent quality and fit perfectly, and at a fraction of Olympus price!… Read Full Review
Jackthehat's Response to Billybobgris's Review
Written on: 29/06/2017
Thank you so much for taking the time to leave us a positive review. We really appreciate it.
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“Card case”
Written on: 26/05/2017 by DominikMacLeod71 (1 review written)
ordered a Tuff box card storage case, delivered within 4 days, great price and a great item from a great company. Thanks. I'll be back soon… Read Full Review
Jackthehat's Comment
Written on: 29/06/2017
Thank you so much for taking the time to leave us a positive review. We really appreciate it.
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“Can't fault this company”
Written on: 23/04/2017 by Damion261 (1 review written)
As always great items, quick delivery, good price, great service, I'll recommend this company to anyone. I'll be back soon for more great photo gear. Thanks… Read Full Review
Jackthehat's Comment
Written on: 20/05/2017
Thanks for taking the time to leave us a review :-)
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“Delighted!”
Written on: 21/04/2017 by 399Prater (1 review written)
Ordered Artist & Artisan Black Leather Half Case for Leica M-P M-D etc. Delighted with the item. Photos on website exactly as item was on arrival. Email updates regarding delivery status were excellent… Read Full Review
Jackthehat's Comment
Written on: 20/05/2017
Thanks for the review. We really appreciate it.
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Jackthehat's Comment
Written on: 17/04/2018
Thank you so much for leaving us a positive review :-)