Asked by KimTravel on 28th September 2023 Report this content

I have made pre-payment to Agoda for a hotel booking but the hotel claim non receipt of payment and I was made to pay again. How do I get refund from Agoda?

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Asked by FakhiYusoff on 21st February 2023 Report this content

How to get receipt payment from Agoda for yaer 2022 (Jan 2022 till Dec 2022)?

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Asked by Sureshk_16 on 1st July 2022 Report this content

Please can someone assist me how to print invoice on my stays?

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Asked by JEEVAPREMKUMAR on 21st January 2022 Report this content

How do I change email address in my booking? I've wrongly keyed in the email address so I didn't receive my booking confirmation too.

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Answers (1)

Report this content BillfromFremantle Written on: 21/01/2022

You must have created an Agoda account at some point in order to make a booking. Logon to that account using whatever email address you used to create it; go to My Account, Profile, and edit your email address there. You can reprint or resend your booking confirm from within your account by going to My Bookings.

Asked by Zulkarnain on 17th November 2021 Report this content

How do I get a receipt?

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Report this content purplepepper Written on: 17/11/2021

One is sent to your email address.

Report this content trawler Written on: 18/11/2021

You get one sent from Agoda.You can also print out your booking as it has details.

Report this content BillfromFremantle Written on: 18/11/2021

One is automatically sent to your email address as your confirmation of booking and payment. Make sure that you have provided your correct email address.

Report this content BillfromFremantle Written on: 18/11/2021

A confirmation of booking and payment is automatically sent to your email address on finalisation of your booking Make sure that you have told Agoda your correct email address.

Report this content Lozzab Written on: 22/01/2022

It's a simple procedure. Call the accomodation you booked at. They have all the information on file.

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Asked by vnicevnice5 on 11th January 2021 Report this content

I only stayed one night, can anyone tell me what can I do to get my money back from the booking?

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Answers (13)

Report this content BillfromFremantle Written on: 12/01/2021

Your question tells us nothing. How long was your original booking for and why did you only stay one night? Much more information is needed for us to give you a rational answer.

Report this content rifkhan619 Written on: 12/01/2021

I think this can only be dealt with the hotel unless Agoda says in the fine print that refunds can be done if you stay less. They won't refund you normally after you had started a stay as is common in any service but agree more information is needed to get the right answer.

Report this content PanchoTx Written on: 12/01/2021

You will need to explain your reason for requesting a refund. How long was the booking for? Did you leave prematurely and why? Additional info is needed to determine if a refund is possible & warranted.

Report this content scharles1402 Written on: 12/01/2021

Your question is very wide and dont specific further about your booking. We need to now how long is your booking and why do leave early? Then we can define your claim can be refund or not. Thanks

Report this content MACTENDERS Written on: 12/01/2021

MACTenders Dear Vnicevnice well it depends if you booked more than one night and there is a very important reason why you could not stay longer and paid with a credit card than there is a chance you can get money back or you might get a voucher. If there is another reason like I wanted to go stay in another place then probably not. Except if you can make an agreement with the place you stayed but then it is up to the hotel.best regards

Report this content Mukeshmk Written on: 12/01/2021

I stayed for one night booking two rooms in Bexleyheath Marriott and charged for two nights for a stay on 25/7/19 and it is nearly 18 months and havn’t heard anything back.

Report this content BillfromFremantle Written on: 13/01/2021

I am not sure where Mukeshmk's answer comes into this, but assuming it is vnicevnice5 adding to his/her question, this still begs the question of whether or not you booked two rooms for one night each and were charged for two rooms at two nights each or not. We pay Agoda bookings upfront, so surely you would have seen how much you were being charged long before your actual stay and could have corrected it then. If you were charged two room nights, then that is correct for two rooms for one night each.

Report this content capricioustraveller Written on: 13/01/2021

Hi, I suggest get in touch with Agoda - website agoda.com, or by telephone (international charges will apply) You have to explain why you stayed for 1 night only,and how many days were you booked, present your confirmation booking number and all details needed. That is the only time you will know IF THEY WILL REFUND your money. There is no assurance that they will but at least you will get their answer from the details I provided

Report this content Jackkerowac16 Written on: 13/01/2021

Can only repeat what was said by the 2 replies am seeing now. ( both submitted :12/01/2021). WHY are you seeking a refund, WHY did you stay just one night , how long HAD you booked for? How and why do you expect a common sense reply to your complaint, after only providing such basic information, which describes nothing of what occurred, and now causes you to seek a refund.

Report this content Scootzmama Written on: 13/01/2021

Usually if you contact the hotel and explain your situation you can have your situation resolved.

Report this content dhalltoyo Written on: 14/01/2021

If there was some extenuating circumstance such as a medical issue, uncleanness of the facility, unexpected travel changes by your airline, etc. you can present the facts to Agoda and see if they will act on your behalf. For example, I booked a room and no mention was made during the booking that I would have to leave a deposit upon arrival. The counter clerk would not permit us to occupy the room unless we paid the deposit. I didn't want to use cash, so the clerk said she could just take my credit card info as a deposit. What she failed to explain is that she was putting a hold on the full amount of the booking thus reducing my card spending limit. I explained the incident to Agoda and the very next morning the hotel apologized and removed the hold on my credit card. I don't know your particular situation, but if you have a valid reason for only staying one night, present clear and concise information. Remember that information is power. Wishing well in all your trvels.

Report this content OliviaSylviaInciong Written on: 14/01/2021

If you booked with the hotel, say for 3 days yet stayed for only one night, it is possible to get a refund for the two nights if the reason for cancelling the booking for the two nights is valid. My husband and I booked in a hotel for one night but on our way, our car broke down. I immediately called the hotel and informed them of our situation. The hotel was kind enough to cancel our booking and did not charge us . I think it is always the decision of the hotel and your agreement with them upon booking.

Report this content Robbiel2005 Written on: 16/01/2021

Hi, without any more information about how long you made a booking for i.e. how many nights, it is a little difficult to give an informed answer. I can perhaps suggest a few options. If you booked only one night and stayed only night then there's no way to get a refund. However if you booked for, let's say two nights but only stayed one night, things look better. If you cut short your booking becuase of some serious issue, either on your side i.e. you had to return home for some family or work situation or on the hotel's side i.e.problems with the room or the country you were staying in perhaps due to the pandemic or severe weather conditions, then you could ask for reimbursement of the unstayed nights. I do hope this helps. Thank you, Robbiel2005

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Asked by VincentWang on 14th March 2018 Report this content

How can I change the guest name?

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Answers (5)

Report this content mohdazmighazali Written on: 15/03/2018

Please go to 'manage my booking' section. You can select that you will not stay but booked for others

Report this content Tim1958 Written on: 15/03/2018

The best way is to speak to or mail their customer service team. The contact details are on the confirmation you would of received.

Report this content jillsantos Written on: 29/03/2018

How can i changed guest name?

Report this content eyda Written on: 24/05/2018

U booking on Agoda but would like to request full tax invoice need to refer to who?

Report this content OliviaSylviaInciong Written on: 14/01/2021

Simply email the hotel and advise them of the change in guest name.

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Asked by fahrulhelmi on 5th March 2018 Report this content

If I don't receive my hotel voucher does that mean I did not pay the hotel yet? But the email of confirmation says I've paid in full.

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Answers (7)

Report this content Dbyogesh Written on: 05/03/2018

Sometime the confirmation email is enough for owner.but if owner some case not get notification for the same. Better contact customer care and ask.best way to handle ur booking and all is application.

Report this content yathharth Written on: 06/03/2018

It does not matter. An email confirmation is good enough. They are extremely professional and it is perfectly managed without any hassles

Report this content ErlindaWayman Written on: 06/03/2018

The email is a confirmation that you paid the hotel. You can show also the email confirmation to the hotel where you booked. alternatively, when you want to have a copy of the voucher, you can log in to your account and print it.

Report this content AgodaLoyalist Written on: 06/03/2018

There are some possible situations happened here: 1. The hotel did not received the confirmation yet. You can just show the email confirmation from Agoda and it is acceptable by hotel all the time (in my experience, at least). After booked, it needs about half hour up to one hour before confirmation sent i to our Inbox. (In my case, last minute book while on the way to the hotel) 2. It might happened for Pay at the Hotel option (I do not like this option since it makes things more complex—more steps); This feature is more complicated that it seems since as user that familiar with previous booking page, it is not too clear when Agoda start to have this featire (I have realy-really-really bad experience with customer service of Indonesia when I ask to get clarification from Agoda— instead He gets angry, throw bad words and hang up on me). So, paid in full maybe means you have your booked confirmed but it is still need to pay at hotel site. 3. Assumed it is human error. Not sure if the whole booking processe are automatic system generated since it needs some time to get confirmation email to customer and longer time to hotel. You may call customer service. Agoda has good CS call anf it helpfull for me almost all the time (exception for the above case that never happened to me in any other CS call center)

Report this content MickhailLee Written on: 06/03/2018

Email confirmation is by Agoda with booking ID. This is not hotel confirmation number. Go to the hotel web or service center and drop your Agoda booking ID. The hotel will reply with hotel confirmation and your hotel booking number and sometime with password. Now you can directly contact hotel for other services; airport transfer etc, and manage your booking direct. With hotel confirmation number, this is your secondary confirmation for ease of mind! If so required!

Report this content Accesscc Written on: 13/03/2018

When you get the email acknowledgement of your payment that is enough to prove your booking. I have booked this way many times in several countries and it has always been enough. I was worried like you the first time,so I rang the hotel to confirm and everything was OK.

Report this content OliviaSylviaInciong Written on: 14/01/2021

I always print a copy of the hotel confirmation and take it with me. As well, I take a screen shot of the email confirmation.

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Asked by SiphoNgwema on 3rd March 2018 Report this content

How do I confirm my booking?

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Report this content Dbyogesh Written on: 05/03/2018

Click on confirm booking. If you get email notification your booking is confirm.

Asked by norainikarmain on 28th February 2018 Report this content

I would like to change address in my receipt. How do I do it?

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Report this content Dbyogesh Written on: 05/03/2018

By requesting service provider through email or by call. Also can be done through application. On your personal data put the address that you want and regenerate invoice.

Asked by PanjawanK on 9th February 2018 Report this content

How can I change the name of Lead Guest that booked?

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Report this content stephenli Written on: 12/02/2018

Sorry. Never come across this situation before. I suggest you give Agoda Support a call. Their staff are very helpful.

Report this content Lianafilanever Written on: 12/02/2018

I suggest to forward the mail received with booking ID to the Agoda Team Support and ask for change the name. If you remember very well, when you make the booking you are asked if the reservation is on your own name or for someone else. So, I am very sure they will be very kind and change the dates because obviously you can fill your own data of payment card (all details requested by Agoda).

Report this content dinhphoi Written on: 12/02/2018

I think it's simple if you have Agoda Account, just login then open the booking on My bookings then scroll down and click on Manage guest to change the name of the guest then Save. Good luck !

Report this content bubuxaxa Written on: 12/02/2018

Contact agoda support and they will advise the hotel with the changes.

Report this content jeffphtan Written on: 13/02/2018

Yes, the best approach is to contact Agoda Support Team to assist in making the amendments .

Report this content Jiggz Written on: 13/02/2018

You cant change it. Just make sure any one who will check in is in the list, otherwise cancel the booking and do it again. You cant just book a hotel for one person or a family or group, and let some other people come. Its just the same way as airline ticket. Sorry, just rebook it.

Report this content Dbyogesh Written on: 05/03/2018

Very simple Just call the property owner or send them email. That you book for the guest name so and so. They will manage on their system from their side.

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Asked by shiehyen on 8th February 2018 Report this content

May I know how to I print the tax invoice from Agoda website? Thanks.

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Report this content stephenli Written on: 09/02/2018

Agoda sends a confirmation email for every booking. In the email there is a box (link) calls "Manage My Booking". The link should take you to a site where there is a link called "send e-receipt". Click it.

Report this content Jiggz Written on: 10/02/2018

There’s always a pdf attached in the confirmation email they send as soon as you finished booking. Just download and print, I think it has everything you need.

Report this content jeffphtan Written on: 12/02/2018

If you have successfully make and confirm a booking with Agoda , you will receive an email which will provide your details , see sample below : Your booking is confirmed and complete! Your booking ID: XXXXXXX Click the option " Manage my booking " . You need to scroll down to the " payment details " option and select " send an e-receipt "

Report this content Dbyogesh Written on: 05/03/2018

If you have application just regenerate invoice of your booking then print it. You must have invoice copy that mailed by Agoda.

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Asked by fares1997 on 28th January 2018 Report this content

I booked hotel MO2 westown, the booking says breakfast included by Agoda. But when I checked out, the hotel let me pay the breakfast. I contacted Agoda at country no response at that time. The question, if something happened because of different agreement or miss communication between Agoda and Hotel, what is the correct process for this situation since I trusted Agoda and I have been booking many hotels by Agoda?

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Report this content Rintamtam Written on: 29/01/2018

Did you show the hotel the voucher from Agoda that stated "breakfast included?" It happened once to me, but after I showed them the voucher, they honor me the breakfast. Sometimes the system is error or doesn't link, all you have to do is to show the voucher. But most of the time, I had no problem with agoda.

Report this content daithiknocknaboha Written on: 29/01/2018

if you go to manage my bookings option on thier site you will find the details of your booking, or if you have your voucher that says breakfast was included and proof that you paid for breakfast like on your bill or the receipt that has breakfast charges on it. you can call or email agoda customer service they can verify anything that was done on thier site and checked your booking. and if you have receipt they will ask for a copy of it. another thing might be that "free" breakfast sometimes is usually the "buffet" part so if you ordered from the menu you would have to pay for it but here also the waiter/waitress should inform you it wasnt part of you "free" breakfast. agoda customer service is usually very good and responsive...however..thier website like many travel industry website is sometimes too much for the ordinary person... like using thier vouchers(refunds) or coupons its very difficult to locate these and the process and might be 3 pages onward in the process...and unlike other airlines and hotels if there is a problem because of "small print"(printed somewhere on site.Agoda steps up and deals with the customer problem very understandingly and is not like airline customer services like philippines air or cebu pacific who just read paragraphs of the manuals and dont do anything for the customer unless it involves getting more money from the customer..... I wonder how much money is made in the travel industry by fees and processes that are simple mistakes by a customer trying to save money by using travel sites and miss the fine print extra charges or misleading ads... like free cancellation within 24 hours but fails to say that its only for domestic flights only

Report this content hossainryan Written on: 29/01/2018

I travelled many of the countries for last 7 years when I booked Hotels by Agoda. Even I helped my relatives and friends to book through my Agoda account and credit card payment. I never faced such problem. You have to confirm whether you have booked Hotel with breakfast or not while check in, that's all. Carefully check that the room or Hotel you are booking has the option 'with breakfast' or not. Many hotels may not offer free Breakfast and at the same time good hotels offer free or paid breakfast options. It depends on your booking condition at the beginning.

Report this content AkashGG Written on: 29/01/2018

It happened twice with me: I just showed Agoda receipt that I had printed before leaving, and there you are.

Report this content Colin.s.2 Written on: 29/01/2018

I have to agree with the other answers. I checked my last 2 Agoda booked hotel rooms and the receipts clearly stated 'Breakfast Included'. I did not experience any problems at either hotel and was just given a breakfast voucher when I checked in. My advice would be to query or confirm the free breakfast when checking in and show the staff the booking receipt in case of any dispute. Of course, if they refuse to honour the free breakfast you would have to take it up with Agoda but it shouldn't come to that. Mostly these disputes are because of mis-understanding where the hotel has both options and the check-in staff were not aware that you had taken the included breakfast option.

Report this content mabiemina Written on: 29/01/2018

if in case something happened again because of different agreement or miss communication between Agoda and Hotel, i think the best thing to do is to call their customer service hotline, though i know that that could be a problem especially if you're in a different continent/region where your mobile phone has no service, but that is still the best option if you want an immediate resolution. you could also email them though time is of essence. and such a situation had happened to us, we are from asia and we went to Florence, Italy and i dunno what happened with our booking but it turned out it passed thru Booking.com and it was an AirBnB booking and since it was already late in the evening, we could not be attended to anymore and we have nowhere to stay to! I called up Agoda, fortunately one of my companion's mobile phone service works! though, we were transferred to another place, this time a real hotel already, we had a long discussion over the phone and that i really had to insist that they look for a replacement for us to stay to. and that is after we had stayed already in the street for almost an hour feeling very cold and very tired because we just arrived from the airport :(

Report this content ChattyL65 Written on: 29/01/2018

Always save your confirmation of your room items such as where it states a Free Breakfast included.. Also if the advertisement of the hotel states free breakfast then you shouldn't of had to pay as long as you have something that says that on your confirmation from Agoda. You should always keep an extra confirmation just in case anything arises on your bill that states it is "FREE" cause hotels will try and make you pay if you don't have it in writing, so always have an extra confirmation just in case they take the original one from you and you forget to ask for it back, you always have an extra in your suitcase!!

Report this content shark87 Written on: 29/01/2018

yup..I agreed..should've shown the hotel your biking details where it had clearly stated that breakfast is included..if they still make you pay u can call agoda or make a complaint of the hotel..

Report this content danielmaynard Written on: 29/01/2018

hi, i believe you will find that the contract is between you and the hotel and not agoda they are only middlemen if you booked with the understanding you will have breakfast included as advertised then you should have received that. i would lean towards there being a breakdown in communication between agoda and hotel however it is not uncommon for some hotels to try it on and charge you again you should have provided the proof that you paid for breakfast as part of your booking before agreeing to pay. try and take it up with agoda and see how you fair. best of luck with it

Report this content Accesscc Written on: 29/01/2018

When I made my choice of hotel via Agoda , on the website it said Breakfast was included and free cancellation. When I made the booking and paid the money it came back no cancellation and no breakfast included. I challenged Agoda with this and they said it was not available with the heavy discount I got on the room. I really don't mind too much because I save over $200 AU per night for 10 nights on the room.

Report this content macyseetoh Written on: 30/01/2018

just show them the receipt

Report this content Jiggz Written on: 01/02/2018

Probably you didnt tell them about the free breakfast once you checked in. You just said you’ve booked a lot of hotels, so you know you gotta asked these common things, like where is the elevator, or the restaurant. What time is breakfast or lunch. What’s the wifi password, that sort of things. Because if you did, then they should have given you a breakfast voucher/pass. If not, then you really did not have free breakfast with your booking and you can’t really blame this with Agoda since you’ve already checked out and paid. Be careful next time.

Report this content Dbyogesh Written on: 05/03/2018

Simple drop a complaint to customer service they revert you with some gift. Or you can demand for the money that you pay.

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Asked by TanJooTong on 3rd January 2018 Report this content

Does Agoda have tie up for cheaper rates for hotels in countries such as Myanmar and Vietnam?

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Report this content Bianca_SG Written on: 05/01/2018

I have booked a few hotels via Agoda when I went to Myanmar in 2012. It was convenient because at the time that was the only way to advance book and pay hotels, other hotels I could only pay cash in USD upon arrival. Not sure if that has changed in the meantime.

Report this content Lianafilanever Written on: 06/01/2018

They have hotels around the world and very cheaper price this time, even 80% less...the answer is yes! Comparing with Booking.com, I find on Agoda, for Asian country, the most cheaper rates.

Report this content josephineong Written on: 06/01/2018

Definitely and cheaper than walk-in rate. I travel to Mandalay often so it gives you the rate even your local friends can't beat. If you sign up as member you can earn $$ for you to offset yr next booking and get insider/secret deals on top of offer rate. Agoda does not charge booking fees and it allows you to earn Krisflyer miles if you fly Singapore Airlines or SilkAir frequently. You can compare Agoda rate with Trivago and see whose offer is better. Always do a little research before sticking to one site. And if you know the hotel website, better still, you can compare if the hotel has better offer. Usually they are higher than Agoda.

Report this content macyseetoh Written on: 08/01/2018

so far, agoda give 1 of the best price for all countries

Report this content Leilahashemi00 Written on: 10/01/2018

I live in Beijing and I am from the US. Since living in Beijing I use Agoda for almost all my vacations. I constantly compare booking prices through various channels and Agoda is always the cheapest and most reliable when it comes to information, bookings and reviews. I have used it to book hotels in Thailand, Cambodia and the Philippians.

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Asked by zukyo on 29th December 2017 Report this content

Hotels in China are all much cheaper on the weekends, why Agoda bookings is charging same price on weekends as week days?

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Report this content treblog Written on: 03/01/2018

When I traveled to CHina, i booked all my stays through AGoda and I found that I was paying a much lower rate than many of the other guests. Also there are many millions of Chinese who travel on weekends to see other parts of their beautiful country so I cannot understand why rates would necessarily be cheaper on weekends. Either way, I would rather have a ood rate for my complete stay than pay two different rates. In my experience, that usually turns out to be more expensive.

Report this content Accesscc Written on: 03/01/2018

I did not know there was a difference on the weekend. But I have always had really good savings overall that it would not have mattered to me if there was a difference for one or two days.

Report this content Lianafilanever Written on: 03/01/2018

With Agoda you will win always the best offers, not only in weekend! You will receive notification from Business Center with big variety of hotels who give less price, half price, only to be patient and check regularly.

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Asked by HuiNing on 24th December 2017 Report this content

I wish to add my name into my booking. How do I do that? Please assist.

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Report this content daithiknocknaboha Written on: 28/12/2017

call thier customer service they will walk you through it

Report this content China_Frank Written on: 29/12/2017

Hi there The easiest way is to become a member. This way they have your name and all other personal datas on file. You will never again fill in all those time-wasting details needed. So, become a member, for free, and thats it. Your name is on every booking.

Report this content zukyo Written on: 29/12/2017

Register yourself & get a pass word to log in anytime

Report this content TanJooTong Written on: 03/01/2018

Join as a member

Report this content Access1 Written on: 04/01/2018

Become a member it easier, also links to FB.

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Asked by Jinyun on 5th December 2017 Report this content

I paid for staying in Singapore. Can I have original receipt picked up in Singapore instead of electronic receipt?

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Report this content angel_lara Written on: 05/12/2017

Usually the place you stay give receipt of your stay. Its fine not to have electronic receipts as long you know your booking confirmation number. On my experience I just gave my full name on the place where I stay and all is well. I hope I able to help you base on my experiences.

Report this content hirakdutt Written on: 05/12/2017

No. Agoda only provides electronic PDF receipt and PDF Booking Voucher for giving to the hotel. Hotel doesn’t provide any receipt for the Agoda booking amount as you’ll not be paying that to the hotel. If you incur any extra expenses at the hotel, then hotel will give you a receipt for the extra expenses only. I had made many bookings through Agoda.com for hotel stays worldwide in the past and currently have hotel booking for future stay done through them. I never experienced any problem with hotel check-in or stay with Agoda.com bookings.

Report this content Access1 Written on: 05/12/2017

Agoda emails you copies in PDF, you only need to print it out and you're done. Why would you bother going there to get it. Agoda is your source / company where you purchased the accommodation, so they are the ones responsible to provide receipt. Hope this helps.

Report this content Bianca_SG Written on: 05/12/2017

Sorry, I don't quite understand your question. You paid to Agoda for staying at a hotel in Singapore. Agoda will send you an e-receipt which you can print or just show on your mobile device upon arrival at the hotel as a proof of booking and payment. Subsequently, when you have finished your stay at the hotel, the hotel will issue you with a receipt of your entire stay including any extra services you may have enjoyed at the hotel and paid for to the hotel. That receipt is the final receipt - which you can use for claiming from your company if you are on a business trip. I hope this answers what you were trying to ask?

Report this content atillanz Written on: 05/12/2017

Hi. I've found that you can usually get a receipt from the hotel if you ask. It won't be from Agoda but on the hotels own stationary instead. I have a smartphone and always keep the Agoda message on there as a reference. One hotel a year or 2 ago asked for a hardcopy but after I said how? I'm on the road and no printer in my back pocket so they said that I could forward them the email and they would print it themselves. Technology moves on and no one has asked since.. Best wishes, Bill

Report this content Delanation Written on: 05/12/2017

Agoda.com only issue electronic receipt but if you want an original receipt you inquire one when you finish your stay. On your checkout date, you may ask the hotel reception to issue you an original receipt for your stay and they will give you one.

Report this content ariessu Written on: 05/12/2017

By right, printed e-receipt can be regarded as an legal receipt. But you’ll get the most exact answer if you can call AGODA derectly.

Report this content Charon666 Written on: 05/12/2017

It is up to the place where you stayed whether to provide a paper receipt while you're there. This is a normal courtesy. However, if you paid the money through Agoda rather than directly to the place you stayed, then the latter might not offer a "receipt." But they should provide a "paid in full" bill, with your name, showing the amount paid. This should serve the purpose of a receipt. You cannot expect Agoda itself to mail you a paper receipt. You have your credit card or bank statement as proof of payment to Agoda.

Report this content Accesscc Written on: 05/12/2017

I think it will depend on the hotel. They may be able to confirm your booking if you need it for work or Tax purposes, but as the other person says below, you are paying Agoda and what the hotel receives from Agoda will be less than what you paid because Agoda take a commission or booking fee. I have stayed in several places which I booked through Agoda and have always received an electronic copy of my receipt. which has been enough for all of my needs.

Report this content bubuxaxa Written on: 05/12/2017

You can ask at the hotel the original receipt if you needed. Agoda normally issue PDF or electronic confirmed booking and electronic receipt as proof. I always travel and I always use the agoda. Everything is always well. You just give ur ID to the hotel or the confirmation booking from agoda and for sure it will be ok. Hope it helps :)

Report this content LissaMelissa Written on: 05/12/2017

Yes you able to get the original receipt but please request the accomodation to print it out for you.

Report this content decp578 Written on: 05/12/2017

I have used Agoda on several occasions. The receipt you get from Agoda is electronic but it is up to the individual hotel to give you a paper receipt for the amount you pay. I usually ask for a paper receipt and I've never had any problems getting one. On occasion when I haven't asked for one, the hotel has provided one anyway. I've received receipts from hostels and hotels so I don't think it's a matter of which accommodation you chose.

Report this content creativehen Written on: 05/12/2017

Of course you can request for the copy of original receipt from the property you stay in Singapore. When you check in. Simply inform the reservation staff that you require a copy of original receipt. Properties partnering with Agoda are keen to service. you. Enjoy your stay in Singapore.

Report this content TheoV Written on: 05/12/2017

On your checking out the reception will give you a TAX INVOICE, ask for it if they don't, which includes a breakdown of all the charges i.e. daily rental for so many days, GST and the like, your name and address also. It will also show at the end that you have already paid with a credit card or whatever when you booked and that you owe nothing. Use this as the official receipt. Have fun in Singapore in plenty of ways. Theo V.

Report this content love2sandhu Written on: 05/12/2017

as my experience no need any receipt just your original ID and booking Ref. No. is enough

Report this content jhennie0607 Written on: 06/12/2017

I apologize for i don’t have an answer for this because my reservation of for 3/2018...so, I don’t know.

Report this content Jiggz Written on: 06/12/2017

I think Agoda only issue electronic receipt. Even of you dont print it and show only your phone to hotel reception, they will accept it. However, if you really need the original, most hotels will accommodate it by printing the receipt for you. Enjoy your stay!!

Report this content kenji37101 Written on: 07/12/2017

No, you cannot. The hotel will not issue an original receipt for you because you booked via an agent.

Report this content ErlindaWayman Written on: 08/12/2017

I agree with hirakdutt answer. Agoda provides you a confirmation email and a voucher of the hotel you booked in. The confirmation email states the amount you paid for, but the voucher does not include the amount. I would say that I have used Agoda for several years now and I say I have 100% confidence with them. I hope this would help you. Thanks

Report this content norwichshaun Written on: 13/12/2017

better to let agoda send you reciept and get extra copy and allso sent to your phone 1 copy in your pocket 1 in your case and on phone encase case miss placed at airport etc

Report this content TanJooTong Written on: 03/01/2018

Please request the hotel to provvide a copy of the original receipt

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Asked by Maktumhusen on 15th August 2017 Report this content

I don't see send receipt option in my bookings section for booking. I have booking number. Under my For my records it shows only 2 options resend hotel voucher and payment details. There is no option to send receipt. can anyone suggest how to get receipt? I selected option book now pay later

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Answers (14)

Report this content JeffreyWong79 Written on: 16/08/2017

Go to manage my booking. Send receipt.

Report this content Gazraz666 Written on: 16/08/2017

If u have the voucher that's Ur room booked. Why would u expect s receipt when u haven't paid anything.

Report this content Cirrus888 Written on: 16/08/2017

Once you've paid they will send you a confirmation of the booking with details on a PDF.

Report this content AkashGG Written on: 16/08/2017

Mr Maktumhusen, If you have completed the process up to the stage of having a booking number, you will have the option of printing out your hotel voucher, which is a confirmation of your booking. This is enough as proof of your booking being confirmed, and the hotel will lodge you in a room upon presenting this voucher when you will be checking-in. Now, thanks to your disclosing the vital information about you have selected the 'book now pay later' option, you will agree that since you have not yet made any payment, no receipt can be issued, right? It is only AFTER you make the payment at the hotel (after or before your stay, depending on the hotel policy) that a receipt will be issued to you by the hotel. Hope to have been of help, - AGG

Report this content Hasrizam Written on: 16/08/2017

It's not problem if you selected option book now pay later. After you pay your reservation Agoda will e-mail to you, your reservation receipt and voucher.

Report this content BSSandhu Written on: 16/08/2017

Maktumhusen, You selected option book now pay later. Very clearly, you haven't been charged and haven't made any payment yet. So, how can you expect for a receipt to be issued to you ? Please ask yourself, if you were the hotel owner, and someone only booked the room in your hotel in advance, without making payment or being charged, would you issue him/her a receipt ? A receipt is issued upon payment being made. A receipt is proof of payment. You have't made payment, so how can you demand receipt for it ? Please be sensible. Be thankful that you have been allowed to make a booking in advance, without payment. Now others who want to make that booking,and want to make payment in advance, cannot do so, because of you. What if you decide to cancel your booking later, and those who wanted it earlier won't know about it's availability ? What about the hotel owner who would have lost potential cash-paying customers ? I never imagined that someone would ask for a receipt without having made any payment. What is more you want to talk about this on the internet with other travellers. Shockingly ridiculous ! Also, can you go to a restaurant, order a meal, and demand for the receipt, before making payment for it ? You will be given a bill for it, and have to pay it before being given a receipt. By the way, where are you from ? How old are you ? Is this your first time making a booking like this ?

Report this content razuwahanim Written on: 16/08/2017

You only can get receipt after a complete booking payment.

Report this content radford007 Written on: 17/08/2017

You have received an email confirming the booking. You have opted to pay later. You have paid nothing thus you have no receipt. I know from experience that the pay later option is the best way to go and Agoda cancel without any hassle.

Report this content R.K.L.GUJPTA Written on: 17/08/2017

Please go to MY BOOKINGS. Then go to completed bookings. There yo will see the option to resend the RECEIPT. Heer you can get the receipt of your required booking. R.K.L.GUPTA

Report this content basharatrm Written on: 18/08/2017

You will find "Send Receipt" option in the booking details of your hotel reservation. By the way There is no need for receipt. I have always showed reservation number at hotel and have never faced any problem. Hope this help.

Report this content Jimtor Written on: 18/08/2017

Yes, you need to pay first, then they will send you the payment receipt and relevant details.

Report this content nomadick Written on: 18/08/2017

Log into your account .. or create an account if you don't have one Go to "Bookings" Locate the Hotel Booking you require a receipt for. Click "View Details" to bring up "My Booking Details" "Send Receipt" is in in the menu on the left of screen.

Report this content juliusmario Written on: 21/08/2017

" I selected option book now pay later" --> this is the things, that you'll get ur receipt till you haave accomplished the payment.

Report this content josephineong Written on: 29/12/2017

Just print out the attachment in the confirmation for booking email.

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Asked by Vivianlim on 23rd May 2017 Report this content

How do I get the payment receipt made to Joy Motel through Agoda.com for my stay ( I'm not register agoda, I process it as customer) ?

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Report this content Supertramp33 Written on: 23/05/2017

You can still go to Manage my Booking and there you will be able to print a receipt.

Report this content Delanation Written on: 23/05/2017

Hello, to get your receipt from Agoda.com is simple just log on your account if you are an account holder and click on your current or past booking, then once your booking details appear you see on the left side you will see " Send Receipt" once you click it, the particular receipt of your booking will be send to the email which you registered for that booking. But you are not an Agoda.com account holder, call Agoda.com customer service center and provide them with your booking details then ask them for the receipt of that particular booking and they will send it to the email associated to that booking. I trust that this information will be useful to you

Report this content bcmerfield Written on: 23/05/2017

Its normally included with email confirmation of booking if you've paid in advance. If you pay at hotel they will give you the payment receipt.

Report this content aktivizt48 Written on: 23/05/2017

I suggest you register with Agoda and request the receipt using the same email address as you registered. Alternatively, phone them and ask them to email a receipt.

Report this content Chandrasen Written on: 23/05/2017

It is very simple. Just send them email and request for your payment receipt and they will email it back to you. Thanks.

Report this content fussytraveler Written on: 23/05/2017

agoda gives you a booking receipt which shows you are booked at the motel and your payment details. Once you checkout from motel you will get payment receipt.

Report this content Mithunj Written on: 24/05/2017

You can send a mail to Agoda they will send it across to you. Its always good when you have an account when ever you will check the my booking tab you can print the receipt any time.

Report this content JeffreyWong79 Written on: 16/08/2017

Go to manage my booking. Send Receipt

Report this content BSSandhu Written on: 16/08/2017

Vivianlim, Your question is a little confusing. What do you mean by "the payment receipt made to Joy Motel through Agoda.com" for your stay? Also,you're "not register Agoda", you "process it as customer"? Anyway, just call Agoda on their local telephone line (or international line, as the case may be) and tell the receiver of your call your problem or request. They are very efficient in attending to your problem/request. Give them the imformation they ask for, your booking number, email,etc. and they will send you what you want by email within minutes.

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Asked by Sstananan on 12th March 2017 Report this content

How to change the guest name in my booking with Agoda?

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Report this content Valboots Written on: 14/03/2017

I think you should contact Agoda and let them know that you have made an error with the guest name. I'm sure Agoda will be more than happy to help you. Or call the hotel that Agoda made reservations with and ask if you may change the guest name. I have done that, and called the hotel and the representative help me with no problem.

Report this content Sue1905 Written on: 14/03/2017

Based on my experience they will not allow to change name in our confirmed booking. However AGODA will help you to inform the hotel on the changes and put remarks on the "NEW" name in the remarks column. You can then show the remarks in AGODA hotel voucher to reservation upon check-in.

Report this content robinezio Written on: 14/03/2017

when you make a reservation, there is an option under Your Information, ticked to option "I'm not staying in any of the rooms on this booking. I'm making this booking for someone else" then you will be directed to complete the guest name who will stay at reservation you had made. if you already made a reservation, usually I call the hotel and ask them, can they allow this exception or no. if no, then I cancel and make new reservation. but most of hotel allow this as long as your friend bring the voucher hotel from Agoda.

Report this content ariessu Written on: 14/03/2017

I think any name change is unacceptable. the only one way is "cancel the current booking and create a new one." Your loss will be o to 100% of booking fee depend on different policies of hotels.

Report this content mjmora Written on: 14/03/2017

When there is a problem with my booking, I called directly Agoda Customer Service, It is effective and immediately they help solve the problem. If necessar they contact the hotel directly for any change. Hope yhis helps.

Report this content getonaplane Written on: 14/03/2017

If you need to amend, cancel or check the status of your booking, please click Manage my booking button. Manage my booking or on same page... Call a Live Agent 24/7

Report this content Kaalika Written on: 15/03/2017

The person who has registered the booking with phone number and credit card should Call Agoda and make the change. Agoda is quite careful about identity and will not entertain your call and make changes in reservations, even if you say you're the wife :) However, if the registered person calls, the changes are made in a minute and is a painless process

Report this content parkwood81 Written on: 15/03/2017

I have not had an occasion where I needed to change the guest name so am not able to answer your question. May I suggest that you contact Agoda direct or call the hotel and advice them that the guest name needs to be changed. Good luck.

Report this content Holbecky Written on: 15/03/2017

If you log into your Agoda account and bring up your booking, you will find a section "manage my booking". I would suggest you make your request under "Add special request". Alternatively ring the accommodation direct and have them update your booking.

Report this content engrKC Written on: 16/03/2017

Have you tried "manage booking"? Also, I recall there are hotels who accepts the voucher even if the guest name is not the one present at the time of check-in you just have to show a photocopy of the ID of that person whose name is indicated in the voucher.

Report this content fvigario Written on: 16/03/2017

Agoda will alter the booking by cancel it first them make a new booking with changes. Be aware that room rate can change after changes. i will suggest to call hotel directly and explain situation it shouldn't be a big deal with them as far they have the payment and guests passports

Report this content BSSandhu Written on: 16/08/2017

SStananan, This is not a problem, really, since you were the one who made the booking, as the main guest. If you booked a room, it shouldn't a problem at all. The best people to help you are Agoda personnel. Call them on the local number given on the voucher, and tell the receiver of your call your problem. They are very helpful in solving your booking problems, in the best way they can. Alternatively, you could call the hotel direct and speak to them. Otherwise, if you are still in the free-cancellation period, use it. Then re-book. However, the rate may not be the same. Or, re-book at another place.

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Asked by SusanSaw on 6th January 2017 Report this content

How do I get the payment receipt made to Best Comfort Bangkok Hotel through Agoda.com for my stay from 27th to 31st Dec. 2016?

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Answers (10)

Report this content gidhsk Written on: 06/01/2017

under your Agoda account, simply go to Manage Booking, and then select send invoice. You should provide a valid email address to receive desired invoices. Done :)

Report this content zaherdb Written on: 06/01/2017

Under your account you can send the invoice to your email.

Report this content BrianJL Written on: 06/01/2017

Yes, in the manage booking section of your AGODA account, you can extract the invoice

Report this content scottparis Written on: 07/01/2017

Log on to your account at the Agoda website. Go to Bookings, find your hotel, and click on Manage Booking. When that page opens, you can click a button to Send Receipt.

Report this content iqde2010 Written on: 07/01/2017

It's either you ask for a physical receipts from over the counter at the hotel or you can print out the receipt issued by Agoda itself. Alternatively, contact the hotel and request from them to issue and post it to you. You can Google for their contact numbers.

Report this content HussamSoliman Written on: 07/01/2017

As mentioned below for the memebers! ... But, this is for PDF booking reservation (NOT, Payment Receipt). I think this is not available now. But, i am not sure ... If you are not member find your method or CALL or Message to "Customer Service" from its page (metioned your title & Book ID).

Report this content Wazzaharrison Written on: 11/01/2017

As p er gidhsk...its all in your "Manage Account" easy

Report this content shohagepyllion Written on: 12/01/2017

Hi, it's very easy. Just go to manage booking and get over your preferred e-mail. Thanks.

Report this content HussamSoliman Written on: 24/01/2017

As told & other reviwers before ... But, for the future, if you need,: "HOTELS.com" has an option to send a RECEIPT including all your information: Company Name, address, Tel., ... extra. HOTELS.com: Look like as a partener for "EXPEDIA.com" but i think: it doesn't have ... Also, "AGODA.com" + His partener "BOOKING.com": don't have also. You can search about the Cheapest price for hotels first and then decide ... And, my deep long experience is: "Agoda.com" is often not the cheap one? depending on its Rewards that: it's now fewer & difficult to Redeem according more obstecales by the management ... And maybe, "Booking.com" is: the best service ... And, "Expedia.com" has the easist way to REDEEM ... And, after registration "Hotels.com" send a REAL Coupon! for discount & Also, can pay by your local currency!

Report this content BSSandhu Written on: 16/08/2017

SusanSaw, You can go to your Agoda Account, call or email either Agoda or the hotel.

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Asked by veedeedang on 3rd January 2017 Report this content

I have made a booking and payment for a hotel in Sarawak but would like Agoda to issue me in invoice under my company so I could claim my company later on. What should I do?

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Report this content ooizzioo Written on: 05/01/2017

Hi. You can go to My Booking and click Manage Booking. There is an option to Send Receipt or Resend Voucher You can later enter your detail or company details. Once submitted, you will receive a copy in your subscribed email

Report this content Mango93 Written on: 05/01/2017

What you plan to do is a crime.

Report this content dune321 Written on: 05/01/2017

Go to my booking and click on Manage booking. They can resend you the voucher again. Or you can call them with your booking ID AND LAST 4 OF THE CREDIT CARD YOU USED TO BOOK AND THEY CAN CHANGE THE NAME FOR YOU. THAT IS A BETTER SUGGESTION.

Report this content alexius48 Written on: 05/01/2017

Let Agoda do their job, for which they paid and not abuse request for feedback from customers. Sorry,technical issues are for Agoda.

Report this content Albie19 Written on: 05/01/2017

I would go to Manage booking and print your payment and itenary. This should be sufficient to claim from your company. Please submit your hotel review as this is very important for those who need advice on hotel choice. Albert

Report this content Rasanga Written on: 05/01/2017

You can write to them. Before go there write to agoda and get a correct invoice you wanted. They are normally reply to emails. So better get a written confirmation.

Report this content HussamSoliman Written on: 06/01/2017

1- In general, Agoda.Com is going to the worest ... I make a strong criticism to it from a few days in spite of: I am v. old member and made a tens of reservations. 2- I can't exactly understand your question ... But, if you want an invoice to present it to your company to return your money? ... The previous mentioned answers are enough like: a- Print attached PDF to your e-mail (This is vouecher not invoice but enough to claim) b- Log in to your account and follow until option of resend invoice again c- ... 3- If you mean: You can't print attached PDF (Like me)or need other thing ... You can try to call or send a message from Customer Support page: Maybe they will respond to you. 4- If you fail to find accurate solution enough to you: You can make a complain to the third party (Like: Customer Protective Center or ...).

Report this content RicMoss Written on: 06/01/2017

You should have booked under your company name to get a company addressed invoice. Do you have free cancellation for your booking, if so maybe you could cancel and rebook with your company name.

Report this content gidhsk Written on: 06/01/2017

under your Agoda account, simply go to Manage Booking, and then select send invoice. You should provide a valid email address to receive desired invoices. Done :)

Report this content HussamSoliman Written on: 24/01/2017

As told & other reviwers before ... But, for the future, if you need,: "HOTELS.com" has an option to send a RECEIPT including all your information: Company Name, address, Tel., ... extra. HOTELS.com: Look like as a partener for "EXPEDIA.com" but i think: it doesn't have ... Also, "AGODA.com" + His partener "BOOKING.com": don't have also. You can search about the Cheapest price for hotels first and then decide ... And, my deep long experience is: "Agoda.com" is often not the cheap one? depending on its Rewards that: it's now fewer & difficult to Redeem according more obstecales by the management ... And maybe, "Booking.com" is: the best service ... And, "Expedia.com" has the easist way to REDEEM ... And, after registration "Hotels.com" send a REAL Coupon! for discount & Also, can pay by your local currency!

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Asked by paramescbe on 23rd March 2016 Report this content

My hotel voucher PDF file attachment not received along with mail. What should I do?

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Report this content Juraimi Written on: 01/04/2016

If you registered with agoda, you can retrieve the hotel voucher by login into the website, at the top right, under your name, click arrow and select "booking". Then in the hotel booking that you have made, select "Manage Booking". Under the heading "For My Records", select "Send My Receipt". You can even sent to other who may need it. Hope this helps.

Report this content maniax69 Written on: 01/04/2016

Previous reviewer already answered. You can always go back to your account and request again as mentioned. All the best

Report this content gidhsk Written on: 01/04/2016

just log-in to Agoda website, go to manage booking under your account name. then you could re-send your hotel voucher (PDF) to your email address. another option, you may contact Agoda Customer Service by email to resend your hotel voucher.

Report this content london-chris Written on: 03/04/2016

If all else fails go to the customer service page on their website where there is a facility to send them an e mail which they promise to answer within 24 hours

Report this content dune321 Written on: 06/04/2016

call them and have your voucher number and last 4 of credit card used to book that can send the voucher to you

Report this content jessiethien Written on: 11/04/2016

hello, you can try to login your account from agoda and retrieve back your hotel voucher.

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Asked by Wendyxi on 23rd March 2016 Report this content

If don't have an Agoda account, how can I request for print invoice?

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Report this content dewiazura Written on: 23/03/2016

you can call Agoda, provide your booking no and request for a printed invoice sent to your email.

Report this content Chandrasen Written on: 23/03/2016

If you are not registered with Agoda.com than the invoice will be sent to your email address as this will be required by you to provide while making the payment. You can than print from your email. I hope this answers your question. Thanking you.

Report this content maniax69 Written on: 23/03/2016

Already answered below, contact agoda and price your email, they should provide you the invoice.

Report this content simpaibeliung Written on: 23/03/2016

Leave your email no and agoda team will shortly send all your booking detail

Report this content cool21dude Written on: 23/03/2016

You may check in your booking reference.

Report this content gidhsk Written on: 24/03/2016

it is highly recommended to register to Agoda. it is fast and simple. and the most important thing - you will have many advantages by registering to Agoda and run the Agoda apps on your smartphone. other than that, you still could have your invoice by contacting Agoda customer service.

Report this content vietnamexperience Written on: 25/03/2016

Sometimes the booking with Agoda is channels through another online booking site where I have to pay the hotel on check out and the hotel provides me with the invoice and receipt.

Report this content jessiethien Written on: 11/04/2016

you can get your booking confirmation from your email or you can call to agoda and request it.

Report this content jessiethien Written on: 11/04/2016

please check with your email.

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Asked by abdulrazaknordin on 20th August 2015 Report this content

I've booked hotel in Sarawak and made payment. How do I get the invoice and receipt of payment?

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Report this content PinoyWorldWanderer Written on: 20/08/2015

You should receive both in your email or the email you have used in your booking within the hour. I usually get mine in about a minute or two.

Report this content kmp_exports Written on: 20/08/2015

one's you booking on agoda you will get mail with voucher and on that mail there are voucher on pdf file and in same mail you will find receipt of payment .you no need to do anything

Report this content Bobbydog Written on: 20/08/2015

If you booked through Agoda, your booking confirmation together with your Hotel Voucher would have been emailed to you within 48 hrs. I have personally used their service for many years and know this to be correct. For best results I recommend people register with Agoda (open an account), I value their service which is why I book through them.

Report this content gidhsk Written on: 20/08/2015

Hi Abdul, First you need to sign-in to your Agoda account, and then click your account name (top-right corner) to access some features. Select "Bookings", then your booked hotels will be displayed. Click "Manage Booking" on the Hotel you want the receipt to be sent. Then the hotel details will be displayed. Scroll to the bottom of the page, you'll find "For My Records" item, expand "Send My Receipt". Then you just need to fill in your name, email address, postal address, and finally submit it to Agoda. That's all. Hope it Helps.

Report this content Bobbydog Written on: 20/08/2015

You should have received confirmation by return email and a hotel voucher within 24 hrs. If this did not happen you need to contact Agoda direct on the options available to you on their website. It is also a good idea to register with them.

Report this content Clarkie07 Written on: 20/08/2015

You will Receive both the invoice and receipt of payment via email sent to the address you booked it from. Or you can simply login to Agoda and select "manage my bookings" where you can ask for another copy to be sent to another email address if you wish or even download a PDF version to print or keep on your mobile device to show as confirmation. I trust this helps. Best Regards

Report this content vietnamexperience Written on: 20/08/2015

Agoda will confirm your booking to your email address with a pdf receipt attached that lists your Booking ID, details of the hotel, days booked, services provided (such as breakfast included or not included), total amount paid by you and your payment method (Visa/AmEx/etc). You should receive confirmation within 5 minutes of making your booking. The hotel will need to see this pdf receipt because they will also have a copy to confirm that it is your booking. On check out, the hotel might also give you a receipt that lists your room as paid via Agoda. Good luck

Report this content shenglonghan Written on: 20/08/2015

Ask the payee. If you paid to agoda, ask agoda. If you paid to the hotel, ask the hotel.

Report this content Irawa Written on: 20/08/2015

Once you book the hotel on line, Agoda sends the Hotel voucher confirmation by E.mail. This document is the invoice and receipt for payment.

Report this content PrastyaLubis Written on: 20/08/2015

The hotel is actually do not provide the receive for the customer, the customer should have it from agoda.com and agoda absolutely provide the bill.

Report this content Delanation Written on: 20/08/2015

If you are a first time user, you will go through some kind of security check about your identity and the verification of the credit card used for the payment of your booking. Agoda.com will send you an email explaining which step to take in order for them to validate your payment and send you a voucher with the receipt through your email.

Report this content Thirteenmillionmiletravelingman Written on: 20/08/2015

You should have received an e-mail immediately after payment.I have used Agoda many times; and they have always mailed invoice promptly. Also, check your spam box. If you did not receive; write or call their customer service; as they also respond in a timely fashion. The hotel should have your information; and most of the time; you do not even need the invoice to check in; but on occasion you do, so good to have with you

Report this content Chandrasen Written on: 21/08/2015

Once you make your booking online on Agoda website, you will immediately get the booking confirmation with complete payment details on your email.

Report this content Dsbutterfly1959 Written on: 22/08/2015

My advise would be to contact the hotel, however, booking.com or agora should have sent you a confirmation email. I contacted the hotel because I hadn't use shows previously.

Report this content jessiethien Written on: 11/04/2016

you can get your invoice or receipt of payment from email. If you are agoda member, you can also retrieve with login your member in agoda.com

Report this content jessiethien Written on: 11/04/2016

if your are agoda member, you can get from their website after login, either email for member or non member.

Report this content balajimdu Written on: 14/03/2017

You need to call Agoda customer service and request an amendment in the booking. They will take care of it.

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Asked by bongikubheka1 on 16th December 2014 Report this content

I need clarity. I've made a booking in November, and to date I have not received anything from Agoda. When should I receive a confirmation? I also want to change the name of client booking and I also want to know when are they are going to take the money as we will be checking in on Saturday? Can anyone help me?

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Answers (11)

Report this content nhlc2005 Written on: 16/12/2014

They almost immediately reply to your email address. If not, your attempt must not have been sucessful.

Report this content vietnamexperience Written on: 16/12/2014

If you haven't received a reply to your email address, something didn't work. Did you receive a notice at the end of your booking saying that confirmation had been sent to your email account? If the booking was successful, you should have had money deducted from your account within 24 hours. If you don't have a booking reference number, I would try to book again and then contact Agoda if you receive notification of a double up in the booking. Can you contact the service provider (e.g, hotel) directly to see if there is a booking in your name for those dates? Changing the name of the client booking the room is not difficult if you book again, but you might not receive Agoda points if the client using the service is not the same as the person booking the service. Good luck, MJ

Report this content shozab Written on: 16/12/2014

Dear, if u have made the booking online as per the procedure Agoda should have replied immediately along with a printable booking receipt with all ur details.The money would have also been charged from ur credit card. The system is fair and transparent. U should call on the help line or send them a mail along with the booking details. If they say they dont have ur booking, which i think is the case, u should immediately make ur new booking. I during one of my bookings for Dubai by mistake made booking twice and on calling the help line the amount deducted from my credit card was reimbursed to my account, although it took few days which they did inform me before hand. I LOVE AGODA AS THEY HAVE THE BEST PRICES. Best of luck.

Report this content Papparick Written on: 16/12/2014

Agoda was very swift in sending a confirmation email. Try calling them and also make sure the email you have on file with them is correct. Check your credit card to see if it went through. If not or if so call them direct. Rickey Holmes

Report this content Darwisyah Written on: 16/12/2014

Usually, you will get reply right after you made a booking. If you are not sure with your booking you can call the hotel, or email Agoda to ask about your condition. Good luck.

Report this content udorotheo Written on: 17/12/2014

As others have said, you should have received confirmation within 24 hours, usually in a few minutes. If you did everything correctly and payment went through, you should try contacting Agoda. Customer service is usually very helpful.

Report this content Lamri Written on: 17/12/2014

Hi, Normally, upon successful booking, Agoda will sent you confirmation mail together with confirmation number, and few minutes/hours later will sent you the voucher. This is possible only after payment is successful. If not, you should write to them giving your full information, such as your name, hotel location and name, date of intended stay and number of nite. You should receive the reply latest 24 hrs. To make any changes also very easy. Once you have receive the confirmation mail, at the right hand side, you will see a column or word for your to click on to make any changes. You call also call them through their customer service to get better information. Hope this will help.

Report this content CHERYL_YAK Written on: 18/12/2014

You should have received confirmation immediately. If not, try checking your bulk/junk mail cos sometimes it goes there due to our accounts setting. You can also log-in to your agoda account to check if your booking is reflected there. They will normally deduct the fee a few days before you check-in. I have no experience with changing name of client, but you may try log-in your agoda account to manage your booking.

Report this content mikequang Written on: 18/12/2014

There might be some errors happened. I'm pretty sure you haven't finished booking process yet so you haven't rcvd anything from Agoda. My tips that you must call Agoda directly rather than email because their support team reaction is very slow and calling is always better

Report this content kmp_exports Written on: 20/08/2015

you no need to do any thing just go to your agoda account online web account and you can see your booking there in mybook area . you can download hotel voucher in pdf file . and you also can change guest name from agoda online web account .

Report this content jessiethien Written on: 11/04/2016

please login back you agoda account and check from your account or email. If your booking confirmation voucher doesn't exist, there are something mistaken with your booking, please call to agoda company and refer back your booking name and date.

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Asked by salemshaiban on 3rd August 2014 Report this content

I made my booking for Chelsea Tower Suites from 22/8/2014 to 29/8/2014. I want to correct this booking to start in 23/8/2014. How can I do this?

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Report this content mr.banks Written on: 04/08/2014

You just call Agoda, they are super help and able to quickly edit your reservation!!

Report this content Jinfong Written on: 05/08/2014

You will need to know if by changing the dates, yr hotel rates would be changed. Sometimes the special rate is for a minimum stay of 7 days. If you change to any day lesser than a week, you may end up paying a higher rate. You try by going to the email from Agoda and change it or by calling. I had similar experience this year Jan before I toured NZ.

Report this content shozab Written on: 16/12/2014

Just make a call to the help line while u should keep ur booking details handy and u must also send them a mail along with a copy of ur booking for the record and they will get back to u with confirmation and new booking paper.

Report this content kmp_exports Written on: 20/08/2015

you can select late check in request on agoda web amount

Report this content Clarkie07 Written on: 20/08/2015

You have two options, either call Agoda ( which I have done on occasions like this ) they are very efficient and will help you with your booking. Or you can login to your account and make any changes there through "manage my account ". Note: some booking may not be able to be changed due to special promotions or availability, these will be clearly explained to you if you call or displayed in your account area of "my bookings". I trust this helps.

Report this content jessiethien Written on: 11/04/2016

some hotel provide free cancellation, please refer back your booking terms and conditions or email to agoda.

Report this content Daytonaspyder Written on: 10/02/2018

Thats why I always book via Agoda - because of the perfect telephone support. Just choose Country and language and write down your booking number and the last 4 digits of your creditcard number you reservated with before you call. The rest is easy, because you'll get a perfect help. In my case, the operator cancelled my booking and corrected the new arrival day. I got a new confirmation voucher and another with the cacellation of the prior booking. Just call - you can do nothing wrong :)

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Asked by Lindawati on 26th June 2014 Report this content

I've made my booking at June 24,2014 with "free cancellation" before July 2,2014. But why when I cancelled it today (June 26,2014) have Agoda charged US $15 at my credit card?? What am I supposed to do?

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Report this content Sanjayajlr Written on: 27/06/2014

Dear Traveler, I'm really not sure why Agoda have done that,but I'm quite certain that there is a valid reason for it. It could be e genuine system error..etc. My advice is to contact the Agoda Customer service people, who are very helpful, and will resolve the matter as soon as possible. best wishes, Sanjaya

Report this content Jinfong Written on: 27/06/2014

Your cancellation with the hotel is free but the charge is for Agoda's admin work. This is mentioned when you decide to cancel your booking.

Report this content Jeanybeany Written on: 28/06/2014

Hi I have used Agoda for many years without a problem and when a problem eventually arose with the hotel cancelling my booking, Agoda were really helpful refunding and communicating with me through email and phone. This only happened about a month ago. I don't recall reading a $15 Agoda fee (mentioned by Jinfong)in the fine print of the conditions. I would go through the Agoda site and email them with the Booking Number and just ask. They are quick with responding. Good luck and let us know the outcome in case it happens to us! Thanks

Report this content jessiethien Written on: 11/04/2016

please refer back your hotel booking terms and conditions, some hotels are free cancellation before 1 week.

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Asked by zamukuthula on 20th June 2014 Report this content

I am still waiting for my reservation from pagoda. Its zamukuthula regarding aviator Johannesburg booking. Can anyone help?

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Report this content WorldExperience Written on: 23/06/2014

Send them an email, because you should get it immediately

Report this content Hartanto Written on: 24/06/2014

Right after you closed the deal and there is no problem with your payment you should get the email right away or you can login and go to your account to check your booking then resend the voucher again to your email or just right down your reservation number.

Report this content mujathel Written on: 24/06/2014

Check your Junk mail and if not then you simply need to login and go to your account and check your booking then resend the voucher again to your email

Report this content Jinfong Written on: 27/06/2014

Another way is to write to your hotel and asked if they received your booking from Agoda.

Report this content jessiethien Written on: 11/04/2016

try to send email to agoda.

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Asked by zamukuthula on 20th June 2014 Report this content

I booked a two night break using Agoda. How long should I wait for confirmation?

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Report this content cookeymonster Written on: 20/06/2014

Instantly or close to it

Report this content ericchappell Written on: 20/06/2014

If your debit/credit card was cleard you should get comfirmation withing 10min nomaly

Report this content jennyfigliomeni Written on: 20/06/2014

Whenever I have booked using Agoda, I have had confirmation via email within minutes. I suggest you contact Agoda

Report this content WorldExperience Written on: 20/06/2014

Confirmation is normally within minutes.. If you have not heard in a couple of hours email AGODA or go online and request confirmation or reissue hotel voucher.

Report this content Junita Written on: 22/06/2014

Within 30 mins to the email you set up your account to. Need to have funds in your debit/credit card

Report this content lidwinasant Written on: 23/06/2014

Usually you will get it within a few minutes. However there was once they sent it through closer to the booking date (about a week if I am not mistaken). Not sure if it had something to do with the credit card or the hotel. If you are worried, you can contact Agoda.

Report this content WorldExperience Written on: 23/06/2014

It should be almost immediate?

Report this content mujathel Written on: 24/06/2014

immediately they will send the voucher to your email, could delay view menits only

Report this content Lamri Written on: 17/12/2014

Normally, once you have make the payment, you should receive the confirmation mail. After a while you should receive another mail with voucher. Write to them stating your detailed if you have not receive any mail within 1 or 2 days of booking. Hope this will help. All the best.

Report this content jessiethien Written on: 11/04/2016

the booking confirmation voucher is send instantly to your email.

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Asked by jamesbkng on 16th June 2014 Report this content

Where can I find the booking confirmation coupon for check in? Thank you

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Answers (13)

Report this content MSukri Written on: 17/06/2014

U'll get it thru your email

Report this content Asmah1967 Written on: 17/06/2014

Agoda will send a booking confirmation to your email address, you just need to print or save to you phone and show to hotel upon checkin.

Report this content moonredwine Written on: 17/06/2014

After you finished with your booking, Agoda will send u the voucher with barcode to your email (check the attachment, check your junkmail if u dont receibe it in your inbox). You just have to show the voucher to the hotel's reception.

Report this content nereyes Written on: 17/06/2014

Simply download and print the booking confirmation email sent by agoda right after you make paid booking. Agoda is just simply superb and user friendly. No hassle and worry-free service.

Report this content lazzam Written on: 17/06/2014

Hi The booking confirmation came as an email from Agoda. You can also ring or email the hotel to see if the reservation was made.

Report this content WorldExperience Written on: 17/06/2014

It will be sent to your email address... Check your spam mail. Print it off and take it to your hotel as most place ask for it when you check in. If you arrive at the hotel, 1.They may not have facilities for YOU to print it there. 2. They will not print it for you OR they will charge you. 3. If they have facilities they will charge you per page AND will charge you for a colour copy even though there are only a couple of dots of colour in the AGODA logo.

Report this content Kortpet1963 Written on: 17/06/2014

You can find the coupon in the e-mail that Agoda has sent you with the booking information if your booking has been accepted. If you have registered at the webiste with your e-mail address and password you can find the coupons of your reservations at your personal page.

Report this content Shirvo Written on: 17/06/2014

If you do misplace coupon you can still check in using your passport and credit card you used for booking. I have done this many times.

Report this content Jinfong Written on: 17/06/2014

When you booked with Agoda, you will receive an email titled Confirmation for Booking ID #XXXXXX. Print this out and bring it to the hotel.

Report this content Darwisyah Written on: 18/06/2014

Agoda will email the booking confirmation coupon right after you booking process is done.

Report this content pawansekhsaria Written on: 18/06/2014

after you have made payment, look at email send to you by Agoda it should have your confirmation number. If you do take a print out then on the top right hand side you will see the confirmation number. have a good one .

Report this content ericchappell Written on: 18/06/2014

you should find a link on your booking form then click this link and download the coupon, and print , hope this helps you.

Report this content Hartanto Written on: 19/06/2014

It usualy send to your email, or you can login in to agoda and it will direct to your hotel reservation

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Asked by Mightymark on 12th May 2014 Report this content

Agoda booking for a hotel which is closed. I booked 2 nights at the Jincheng Hitel in Tengchong. But the hotel has been closed for ages, so Agoda don't know their business and have taken my money. There is no way to contact them. What should I do?

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Answers (13)

Report this content kareneu Written on: 13/05/2014

I would email and call Agoda, I have just started using them and did call and they were quite helpful. They have a contact us section with email facility or have a phone number. Hope you get your money back!

Report this content duscav Written on: 13/05/2014

I'm sorry to hear your situation, please go to Agodas contact page on their website. If this does not help let's see what other steps we can do. Hope this helps.

Report this content Kazdog Written on: 13/05/2014

There is a FAQ section at the bottom of their page. If this doesnt help you can conact themt on the phone number at the bottom of that page.

Report this content Jinfong Written on: 13/05/2014

Are you referring to the one in Yunnan Province? There are hotels with same names in different part of China. If this is the one and you are sure it has closed, then let Agoda know immediately. Agoda is efficient and answers emails rather quickly.

Report this content Marksaw Written on: 13/05/2014

If you call Agoda call centre they will assist you and most likely facilitate a refund.

Report this content saikatray Written on: 13/05/2014

Not too complicated really, & I see several options already presented by others. Just contact agoda. They are here to do business n not to charge money wrongfully.. I find their speed of response quite good. Don't worry. You will get your money back n you will also help agoda to update their database on this hotel.

Report this content ReginaElvira Written on: 13/05/2014

Go to your Agoda account (if you are not a member yet, sign up). Go to 'Manage Booking' and you can already email your concern by hitting the 24/7 Customer Support button. There is also a listed contact number but there is a cost for calling. AGODA normally acts on their clients' email request and reverses charges after investigating the problem. Hope this help and you'll get your money back soon.

Report this content uskuhlmans Written on: 13/05/2014

They have a "contact us" section on the website. I have never encountered any problem in dealing with them. They are part of Priceline so that is another way in.

Report this content MahmudurRahmanRumi Written on: 13/05/2014

"There is no way to contact them" - What do you mean by it ? Agoda is world known website, everybody knows their contact. If something like this happened, just write agoda without any hesitation. Agoda will immediately refund your money without any delay. There is no doubt in it. Their service is awesome and great. Lot of times I have got their fantastic service from them immediately after I write to them. So write to them and just wait for some moment. You will get immediate feedback from them. Agoda will never deceive you. Trust me.

Report this content ChristopherA2014 Written on: 14/05/2014

Google "Agoda contact", and you will see their contact number...the main office is in the Phillippines, so time differences will apply from wherever you are calling, check world time zones as they operate from 8.30am (Phillippines time). Also on FAQ Customer Support you can email your query. Once you have established contact they are very good and helpful and once did a refund for me without any problem when they debited my credit card when it was a pay later hotel arrangement. Just be sure you read all the booking conditions for any Agoda booking before confirming. I have rung from Australia and had no problem.

Report this content 286McGinnis Written on: 14/05/2014

You should call Agoda to the numbers provided in your hotel confirmation voucher. Or/and call them and email them to the number and email provided on their website in the "refund policy" under "policies."

Report this content Nicole69 Written on: 15/05/2014

hi, i'm sure Agoda will be able to be either in touch with the hotel or refund your payment. If the hotel is not operating anymore, Agoda won't pay them and therefore be able to refund you, eventually with a small admin cost. Contact them on their websit giving them all the details; they will reply and it's unsual that a hotel is not operating anymore and it's on their site. good luck

Report this content WorldExperience Written on: 17/06/2014

As the other 2 users said contact them by email or phone.. They are quite helpful in the 2 times in 7 years I have had to contact themm

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Asked by Louishng on 17th April 2014 Report this content

Can you please list out for me all the hotel in subang jaya and also the occupancy for each hotel ?

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Report this content Jinfong Written on: 17/04/2014

At the Agoda website, you type Subang Jaya and all the hotels/hostels would be listed for you.

Asked by Louishng on 16th April 2014 Report this content

May I know the occupancy rate for Subang Jaya, Selangor, Malaysia?

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Report this content comdrjeff Written on: 16/04/2014

Depending on which hotel & season, it should be about 60-80% on the a average for major hotels.

Report this content Louishng Written on: 17/04/2014

Can you please list out for me all the hotel in subang jaya and also the occupancy for each hotel ?

Asked by ruzana on 27th March 2014 Report this content

Hi.. I already make a confirmation wt u for 28-30/3/2014 for staying 2 night at kings green hotel Malacca..but until now I hvnt received a voucher from u..pls gv me information cos tmrw my journey to Mallacca will start..pls reply urgently.

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Report this content Jinfong Written on: 28/03/2014

The fastest way is to ck the contact number of Kings Green Hotel and call them to confirm if they have received yr booking immediately. From then on you can take the next course of action. Hope everything is fine.

Report this content Jinfong Written on: 28/03/2014

When you booked with Agoda you would have a reply email stating yr total stay and amount and what mode of payment. Print this out or forward to the hotel if they claim no booking.

Report this content shessuchajamie Written on: 28/03/2014

As soon as you've confirmed your booking, you should've automatically recieved an email from agoda about your stay/itenerary.

Report this content AshMoreal Written on: 01/04/2014

payment made? if YES, then...for sure it's confirmed. But, if you still insist on confirmation, get back to Agoda and request voucher 're-send' to your email. Wish you safe and pleasant journey ahead

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Asked by Janetphillips on 23rd February 2014 Report this content

Are the prices for ramada bintang Bali per night or for the 14 days from sep 19?

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Report this content shiro76 Written on: 24/02/2014

The prices on Agoda are usually per room/ per night. The prices for Ramada Bintang Bali are per night.

Report this content manjeshmohan Written on: 24/02/2014

Standard room rate is always shown per night. If you choose more than one night as stay then it would show the total price for the nights you have chosen.

Report this content rls2882 Written on: 24/02/2014

I have no idea Sorry.

Report this content hocksoon Written on: 25/02/2014

If it's total then it is for 14 days, do the math. They have a breakdown of the total price in the invoice column. You can see per night charges for weekdays and weekends and so on. Hope this helps.

Report this content syedahmedali Written on: 25/02/2014

Dear the prices on Agoda are usually per room/ per night. The prices for Ramada Bintang Bali are per night.

Report this content shannette Written on: 25/02/2014

The first page prices are per room / per night , once you select room type and click "book it" it will come up with the total price

Report this content lise.vas Written on: 25/02/2014

This price is per night.

Report this content Nicole69 Written on: 25/02/2014

the price on agoda is always per night and you have to add the tax & service charge, which depends on country (read the details in the room information). In Indonesia often you must add a total of 21% on top of the rate. Once you choose how many rooms and you click book it, you will see the final price. You wont be charged until you give your credit card details.

Report this content gita73 Written on: 25/02/2014

please click and check the rate for one night first,if you have doubts compare the per night price on other websites,which is roughly the same.Then key in for the number of days of stay and compare the pricing which shud be a lot more than the one night stay.Keep a calculator nearby to do the math,and make sure you have converted the currency rates.

Report this content peixiang Written on: 25/02/2014

Agoda are usually show per room/per night and without add in hotel tax and charges (the charge is usually 10%) U can try to select the room you want and proceed it (dont enter the credit card details first), the actual price you need to pay will show on the right hand side of the column. If you have any voucher code, you can enter it at the price summary column as well, the system will auto deduct accoringdly.

Report this content socmedspec Written on: 25/02/2014

The quoted price is always on a per night basis.

Report this content chanengtat Written on: 25/02/2014

The web will only show the price per room per night.

Report this content lthompson59 Written on: 25/02/2014

Depending if you put in one night then it per night, if you put in 14 days then it would be inclusive of the dates you put in.

Report this content lovelysusy Written on: 26/02/2014

Agoda always shown the price per night. But for your information that the price they are shown at 1st time is not include tax & service. You can see the total price after you made a booking

Report this content dsetiawan Written on: 15/03/2014

usually they using the price for one night. But you must check if there any additional remark about tax/service etc

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Top 5 Travel Agents To calculate the top 5's we take the following factors into account: • All the star ratings the company/product has received, • The number of reviews • How recent the reviews are

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Top 5 Travel Agents To calculate the top 5's we take the following factors into account:

• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are