Emanualonline Reviews - www.emanualonline.com

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★★☆☆☆

“Sorry but still can not print this manual ,I found...”

Written on: 16/03/2018 by KaylinRankin218 (1 review written)

Sorry but still can not print this manual ,I found that it is a bit complicated to use the Virtual box , what do you recommend I should do, can you sell me the disc , or a manual already printed, at this stage I am not very happy with the outcome. i was hopping that if i buy the product i will be able to print. … Read Full Review

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★★☆☆☆

“BMW 6 series manual”

Written on: 28/01/2017 by lesconn (1 review written)

Initially could not open the downloaded RAR files despite insistant info from EManul that it should open. after a wee or so staff from emanual logged onto my computer remotely and finally had to load a copy of Windows XP as they could not open it in my windows 10. I can now access the manual but don't find it very helpful at all. Every time I open the manual I have to enter my model (6 Series) and then select convertible and then enter the vehicle VIN number before it will allow me to explore… Read Full Review

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★★☆☆☆

“good detail/ frustrating search / ”

Written on: 23/01/2016 by YadielBradshaw1950 (1 review written)

emanual online for Mercedes benz A200 W169 2005 model 3 door hatchback car we had difficulties setting it up (thank you to your staff for taking over that task). good that there is lots of data. awful that we have to go through the entire process of logging on each time we access the manual. awful that it is not a stand alone manual and that we have to go on line each time. difficult to search for different processes. frustrating that the whole setup is so complicated. awful that the popup… Read Full Review

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★★☆☆☆

“W169 manual review”

Written on: 01/01/2016 by qeRamos494 (1 review written)

Found it very user UNfriendly. No explanation of how to use manual found. Battle to find ones way in this emanual. The pdf versions of manuals are far better. HOWEVER - after sales service of exceptional quality… Read Full Review

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★★☆☆☆

“Merc W169 Manual”

Written on: 31/12/2015 by 181Townsend (1 review written)

Find it difficult to find data one is looking for. Not user friendly and awkward to navigate. PDF workshop manuals are much easier to use - more like the printed version than this emanual. Also find virtual device not up to date… Read Full Review

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★★☆☆☆

“skoda w/shop manual”

Written on: 17/11/2015 by coombleigh (1 review written)

I have found the manual to laborous one has to input so much info to get any where with this emanaul I would have to look up all this info also the engine I have does not seem to be listed which is 1.2 tpi… Read Full Review

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★★☆☆☆

“technical problem with adherent software”

Written on: 01/11/2015 by Leonardxf116 (1 review written)

The technical assistance I got from was very good and he was very helpful. Great assistance ! As the adherent and setting up sw is very complicated, a simulation of W XP (but it does not run on W XP) and not intuitive at all it is easy for a non IT technician to have difficulties. I run it on W 7P. Once you manage to open the manual it is not very intuitive, more or less like Ms Excel. I have not found any instructions how to use the manual and the set up instructions are short. As the… Read Full Review

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★★☆☆☆

“Expert support staff”

Written on: 25/09/2015 by pnReeves303 (1 review written)

Maybe I had a uniquely bad experience but it was only the patience, expertise and care shown by the excellent software support staff that stopped me from giving-up with the whole experience. It took 47 e.mails to get the download version into a form that was useable. It is possible that PC users will find it easier(?) and maybe the DVD format is less trouble(?) Even now, the download in my opinion is no where near as good as a Haynes manual. The descriptions for performing any mechanical work… Read Full Review

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★★☆☆☆

“Installation difficult - result disappointing”

Written on: 19/05/2015 by EwartF (1 review written)

I bought the initial download and the discovered that installation was going to be difficult at best - so thought, what the heck for another tenner I can buy the disk that's sure to have everything needed. It did - including a carrying programme that wouldn't work with my 64-bit pc. I persevered, hoping to find a manual, but instead I got a search facility that enabled me to trace a fault (assuming that I knew what the fault was)! I started out with great hopes - all were dashed! It would have… Read Full Review

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★★☆☆☆

“Disappointed Ducato Manual”

Written on: 27/03/2015 by RoyceBarnes332 (1 review written)

I didn't realise that this was a download only,I thought I was buying a hard copy, (my fault probably). I had download problems re Java update and XP compatibility, which meant I spent nearly all day sat at the computer waiting. Eventually I had to have my pc remotely controlled to get the file transfer and VM Player installed. Having said that, the back up service overall was good and efficient.Though, i lost almost a complete day frustratingly hanging around the pc. The actual product may be… Read Full Review

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★★☆☆☆

“Emanual online for vauxhaul vivaro”

Written on: 19/03/2015 by vivaromania (1 review written)

The most complex bit of software I've ever come across to install. On the plus side, the customer service guys were excellent and installed it remotely for me. Think you need a degree in ICT to do this! After all that, I still found it unintuitive to use and didn't give me any clues about the electrical problem I had. Had a look at other stuff. Poor quality line drawings and very brief instructions. Sorry, not impressed… Read Full Review

Marymac57's Response to vivaromania's Review

Written on: 20/03/2015

how did you contact them?-----my son had serious problems with his merc files---------tried to ring number-dead line-------looked at various reviews and saw allegation that uk address was a forgery-contacted trading standards in belfast-they confirmed address doesnt exist and that phone number is a fake number--- they said emanuals well known to them for complaints-----very concerned by this-----------contacted emanuals by email about this matter--no reply----i did notice that a person -seemed to be sending abusive emails to customers who complained or left negative comments-why? why are emmanuals using an address and phone number that dont exist?

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Vivaromania's reply to Marymac57's Comment

Written on: 23/03/2015

Contacted them by email.
Haven't had or heard of any abusive comments (yet!)
The whole process appeared unnecessarily complex.
Was dubious about letting them take over my computer, but it seemed to work OK.

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★★☆☆☆

“bmw inpa cable”

Written on: 31/01/2015 by McClearynt209 (1 review written)

paid good money to .emanualonline for the bmw inpa cable and download. The program installs and runs ok but it does not recognize the cable and so has never worked they sent out another cable which didn't work either I have been asking them for nearly two years to help and all you get is vague and unhelpful replies that they're awaiting new cables or software and they'll "test it next week" and you never hear back I've asked for a refund and guess what...silence in short , don't waste your… Read Full Review

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★★☆☆☆

“not for the faint hearted”

Written on: 22/11/2014 by DelilahMalone (1 review written)

i do not have the required experience of IT to be able negotiate the minefield that i encountered trying to download this manual. eventually i had to ask for technical support and this was excellent, but i have still not been able to print any of the manual pages, due to another quirk of the virtual machine, i am unable to unravel !!!… Read Full Review

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★★☆☆☆

“ONLY if you are looking for service bulletins, NOT a...”

Written on: 12/11/2014 by bobinsandiego (1 review written)

This product is an absolute nightmare to install. I was looking for a PDF service manual like I've periodically downloaded for my other cars. After I paid for this "document" the download/installation nightmare began. Spent about 2 hours--NOT including the approximately 3 hour file download--downloading and trying to configure the download process. You have to set up a virtual machine. wtf?!! I went back and forth with customer service, finally opted for them to do the install on my computer… Read Full Review

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★★☆☆☆

“Peugeot Workshop manual”

Written on: 31/10/2014 by MR2spyderman (1 review written)

This is little more than a parts catalogue and the £10 would be better put towards a Haynes manual. I work on Applemac which this is not really intended for. It involved lengthy downloads (8hrs) and I wasn't made aware from the beginning that the requirement was to set up a virtual PC in order to view. Also that it was totally an on line facility! I am going to have to remove it because it is conflicting with the OSX operating system. Also there are additional security issues. It was not… Read Full Review

Chad_Emanualonline's Response to MR2spyderman's Review

Written on: 01/11/2014

Duh, if you follow the quick start guide you will realize its a full workshop manual too. RTFM in future!

Chad

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★★☆☆☆

“Poor Mercedes Manual ”

Written on: 28/12/2013

on purchasing this manual i found it very frustrating to download it, they could explain it a bit more to how to download it, in the finish i had to get them to enter my computer to download it. they also think you are a computer genius on how to work out how to operate the manual once it is installed, so again i had to return to them to explain how to use it. Now i know how to use it i find it not very useful the pictures are not very good in most cases the picture is blurred and when you… Read Full Review

Chad_Emanualonline's Comment

Written on: 28/12/2013

Fortunately you are probably one of the many who has had to make a complaint about this manual, so in-effect i can take your silly comments with a pinch of salt. The fact you gave it 2 stars is no relief either. You obviously STILL don't have a clue how to use the manual, and lets face it, no amount of training will help you solve this. In-fact, am coming to the conclusion your a competitor and just out their to give us a bad name! That would make more sense!

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★★☆☆☆

“Pile of hidden hazzle”

Written on: 20/10/2013 by jacko3335 (1 review written)

Nowhere in the sales text were mentioned that this "manual" will work only through new win xp virtual machine which needs to be installed before can use the manual. Opening the manual through this system is very slow and no one knows what other problems this may cause to my PC. I would like to have just standard PDF file instead, but obviously they don't have it. Also printing from this system is difficult. Have to first frint to pdf in vistual environment and then copy the file over to real OS… Read Full Review

Chad_Emanualonline's Response to jacko3335's Review

Written on: 20/10/2013

1 - you have the time to write an online review, so i guess its only fair that you should spend 2 minutes online and do some research on vmware and their credibility.

2 - the reason it runs slow is your computer is most likely ancient. Or probably not even that. Its probably due to a lack of RAM.

3 - If the manual was available in a PDF format, we would supply it in a PDF format, unfortunately it doesn't.

4 - Printing - this is most likely down to your ancient PC or not following simple instructions like installing VMWare Tools (free).

5 - Most if not all the above points can be fixed one way or the other, but it seems you have NOT contacted us, hence we cannot help you!

6 - Out of curiosity, which manual did you purchase?

Chad @ eManualOnline

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Jacko3335's reply to Chad_Emanualonline's Comment

Written on: 20/10/2013

1) I want MANUAL to repair my HUMMER. I DONT WANT TO MESS AROUND WITH PC to get it open. And for your information, vmware is known to create security and other registry problems.

2) This PC is 5.000E professional 3D design workhorse. If 1TB of RAM is not enough then what is? Processor is 8core i7, still the fastest.

3) Well, you should mention that somewhere in the sales page because otherwise people think it is PDF

4) I did install that vmware to give your "manual" a fair go to see if it is working at all. Well, it is working but printing is not direct and the whole thing is awful to navigate through.

5) REALLY? Ok then, just make it to start from my Win7 64b OS, make logical picture navigation menus on it and printing directly to default laser printer and I'm happy. I did contacted you but your attituded remain the same as in here.

6) Hummer H2 - I guess I just have to go and get it from GM directly.

I believe honesty in business, but maybe I'm just an old fart, living in past...-you can keep that 10 Euros, I have lost 10x that while writing this reply anyway.

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Darrell1213's reply to Jacko3335's Comment

Written on: 22/11/2013

Hey jacko shoot me an email this guy chad is a real jerk he took my money so far I do not have a manual or the refund I was promised two weeks ago. He doesn't reply to any of my emails. I guess he plans on just keeping my money. Maybe if enough of us make life uncomfortable for him he will come down off his high horse and start treating his customers fairly. Please help me if you can. THX

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Jacko3335's reply to Chad_Emanualonline's Comment

Written on: 24/11/2013

I just found out that this "manual" is stolen from GM!
Why in Earth you have gone through such a hazzle making it working through VR instead of just spending some time (few days at most) copying and pasting and making it "honest" hard copy? Even better you could ask permission from GM and make it under your own name -legally.

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Chad_Emanualonline's reply to Jacko3335's Comment

Written on: 24/11/2013

How do you know we don't have permission?

Chad

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Jacko3335's reply to Chad_Emanualonline's Comment

Written on: 25/11/2013

Because I asked.

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Chad_Emanualonline's reply to Jacko3335's Comment

Written on: 25/11/2013

Well done. However, our manual is not written by GM themselves! Paaaah!

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Jacko3335's reply to Chad_Emanualonline's Comment

Written on: 26/11/2013

I don't care who wrote the code. Anyways, I don't bother to dob you in since I got better things to do and hoping you will learn a real business meanwhile. I wish you good luck.

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Darrell1213's reply to Chad_Emanualonline's Comment

Written on: 25/11/2013

I' not going to shut up any time soon. you are nothing but a liar send my money you lowlife. You have the address just make sure its not a rubber cheque.

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★★☆☆☆

“Unable to download manual for XK8”

Written on: 30/09/2013 by tomcol (2 reviews written)

Looked as though it would be a useful product to help me work on my Jaguar XK8. I think the cost was just under £10.00 which seemed reasonable. The download took hours and hours and it was necessary to also download a software zipfile product - after several attempts I was still unable to access the manual and emanualsonline suggested I try again as only half the file had downloaded. This I did, as well as trying a different browser. No improvement. I have remained polite and since asked for… Read Full Review

Chad_Emanualonline's Response to tomcol's Review

Written on: 30/09/2013

Hi,

as per emails, the issue is with your PC, not our product. Firstly your download speed was slow due to possible spyware and malware, which you have on your PC. Secondly, ZIP files are very common nowadays for large files. If you don't have the full file downloaded how are you expected to extract a zip file. It just won't, hence we repeatedly advised you to resume your unfinished download after which we heard absolutely nothing back!

Chad @ eManualOnline

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Tomcol's reply to Chad_Emanualonline's Comment

Written on: 30/09/2013

I entirely did as requested and tried to download again using different browsers as EMO suggested. No improvement at all, which EMO were advised of. No further advice was given and since my email was sent regarding reimbursement, nothing more has been forthcoming - like many other disgruntled customers.

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Chad_Emanualonline's reply to Tomcol's Comment

Written on: 30/09/2013

Do you have a ticket ID ?

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Tomcol's reply to Chad_Emanualonline's Comment

Written on: 30/09/2013

I will get back with that. Have done a full pc scan and no malware or spyware found. Get back asap with the id.

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Chad_Emanualonline's reply to Tomcol's Comment

Written on: 30/09/2013

Well you can just reply to the support ticket!

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Tomcol's reply to Chad_Emanualonline's Comment

Written on: 02/10/2013

Ticket ID - KZO 400861. I do not have your email. I have already tried all methods to make it work with out success which is why I have asked for a refund.

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Tomcol's reply to Chad_Emanualonline's Comment

Written on: 06/10/2013

Yes Ive tried to reply without any response. The product doesnt work for me and I have asked for a refund. It would appear I have wasted my money and am left purely with a file zip program. NOT recommended. Buy a Haynes manual instead.

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Chad_Emanualonline's reply to Tomcol's Comment

Written on: 06/10/2013

Our last email to you was on the 30th September, which said:

"Hi,

to keep you as a customer and your business, would you accept if we sent this manual(s) out to you on DVD for free?"

Since then we had no response!

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Tomcol's reply to Chad_Emanualonline's Comment

Written on: 07/10/2013

I didnt apparently receive your last email. I would prefer a refund but a dvd with the manual installed would be perfectly acceptable. Thanks.

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Chad_Emanualonline's reply to Tomcol's Comment

Written on: 07/10/2013

We've emailed you through our support system again!

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★★☆☆☆

“Took several college degrees to load ”

Written on: 24/06/2013 by Robertbrandon (1 review written)

Horrible software spent 40 plus hours to get to allowing them to do it remotely. Not user friendly! Needed the manual but ended up doing without this manual. Once they did it remotely they still had to show how to access it… Read Full Review

Chad_Emanualonline's Response to Robertbrandon's Review

Written on: 24/06/2013

Thanks. Most other companies would just fob you off. Keep that in mind!

Chad @ EMO

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Chad_Emanualonline's Response to Robertbrandon's Review

Written on: 24/06/2013

You also forgot to mention, you only downloaded a partial file and your computer was a mess when we began fixing it for you!

Chad @ EMO

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Robertbrandon's reply to Chad_Emanualonline's Comment

Written on: 24/06/2013

it was hard to do. even 2 savy computer experts had trouble with this! Sorry this isn't what you want to hear but something terrible is wrong with this software!

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★★☆☆☆

“downloading manual”

Written on: 13/06/2013 by dbrine (1 review written)

after one unsuccessful attempt to download a workshop manual & complaining I recieved prompt help to reopen download file (very good) but --- download is quite complicated for a person with average computer skills. too many steps involving new downloads, file changes etc etc - finally got there but would not want to repeat experience have not checked manual in depth yet but seems ok… Read Full Review

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