written by Emily_Green on 03/09/2021
I just wanted to say a massive thanks to the team at Firstfound for building me a brand new website. It looks so professional and is a real asset for my business. The entire team have been so helpful and have guided me through the process. I'm not great with technology but they took this in there stride and have been so patient with me. Big thanks to the person I dealt with for taking the time to explain things to be and help me get a beautiful new website.
written by Nadine_Rowland on 11/08/2021
When I signed up for there service I was a little bit unsure how SEO would help my business but I am so glad that I took the plunge. The team are all incredibly helpful and my account manager takes the time to make sure I understand how to make the most of the service. So far I have got some decent results and definatly seen an improvement in local enquiries which is amazing. Keep up the good work and I hope that my results continue to improve.
written by Hopper157 on 03/08/2021
I was slightly nervous about handing over the keys to my website but after just 6 weeks I am now seeing a real difference in my visibility. My rankings have improved for a number of phrases and I have even started to see my business on the first page of local results. Delighted so far and just wanted to say thanks to the team for their work.
Written on: 11/08/2021
We're delighted to read your positive comments and wanted to say thanks for taking the time to review our services. We are glad to hear that you have had such quick results and we look forward to continuing to help build on this early success with you.
Regards,
Greg Doyle
Communications Manager
written by Truthteller786 on 07/07/2021
It's almost been a year with them now and I've had 0 sales and my rankings aren't even high at all. I've been through 3 account managers now and when I requested to cancel, "I have to speak with the account manager" to cancel. Won't be getting a penny more from me, first and last time I ever try a service like this. I don't even know what they do apart from basics which I'm sure I could've done if I learnt it, I was promised good results after 3 months but I've given it more than that and beyond disappointed wasting over a £1000.
Written on: 03/08/2021
Dear Customer,
We're sorry to hear that you are not getting the results you were expecting from our service. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.
Regards,
Greg Doyle
Communications Manager
written by Niel431 on 08/06/2021
All they managed to do was to give my website a penalty and now we have vanished off the face of Google. Just after about 4/5 months with this so called seo company we found that we vanished on Google later to fin it was because we got a penalty. Even after 6 months later and a huge amount of cost we are still not back.
Written on: 03/08/2021
Dear Customer,
We're sorry to hear of your experience and would like to discuss this with you in more detail. Unfortunately we have been unable to locate your account based on the information that you have provided and would ask you to please get in touch so we can rectify any issues.
Regards,
Greg Doyle
Communications Manager
written by teSears90 on 13/05/2021
Wish I had not chosen this company for my small business. They approached me through my bark.com SEO enquiry. Their member Daljeet promised me results within 8-12 weeks. I have spent over thousand pounds and within 10 months of using this service I only saw 3-4 sales on my website. That too through my own contact. They ask you to use their social media and blogging service to see more results. I wouldn't recommend it to any small business unless you are willing to waste your money and time. At the end they hand over you a huge invoice for God knows what if you are willing to end their services. A BIG NO!
Written on: 03/08/2021
Dear customer,
We're extremely sorry to hear that you have been disappointed with our service and have not got the results you wanted. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.
Looking at the data for your account I can see that there was a huge improvement in organic rankings and also traffic to your website with an increase of over 4000% in clicks compared to the previous period.
Blogging and social media are both great ways to increase engagement with potential customers and drive additional traffic to your website as well as helping to generate sales.
Over the past 21 years we have helped thousands of businesses to achieve great results, but it seems that we missed the mark on this occasion. We are sorry that you felt that we did not manage to get you the results you wanted and we would welcome your feedback on how we could improve our service.
Regards,
Greg Doyle
Communications Manager
written by AlexanderMusicLessons on 13/03/2020
Having been stung by SEO companies promising the earth in the past but never delivering we have been pleasantly surprised with First Found especially for the price. From the outset the salesperson was honest and told us that it would take time to get results and just over 6 months later we are really starting to see the benefits.
written by MatildaEvans on 27/01/2020
I just want to say a big thanks to the two people I dealt with who looked after me during the creation of my new website. All my feedback was acted on quickly and the new website is now my pride and joy, I love showing it off. Thanks.
written by Zaniyah244 on 28/11/2019
I wish I had done more research about the company First found. Two days after agreeing to the services and making the first payment I received a call from the person I dealt with moving forward. After a long discussion about the services and our business needs I give him access to the shop back office, Google search console, and analytics so we could get on with it promptly as agreed. 12 days later I found out my SEO specialist was on vacation for more than a week at the very start of the collaboration. Only because after complaining by email I received a call by someone else 3 days later telling me all would be done during that second week. But the next day he called me and explained he was away on vacations for over a week and could only start the following week. I lost patience and if my first payment is not refunded promptly I will take this to small claim court. An absolute disgrace to the SEO industry. My advise is to run away as far as you can form First found Digital.
written by DBCarpets on 20/03/2019
I'd just like to say a big thanks to the the team at First Found. I turned to SEO as had been finding it hard to get new business. A freind recommended First Found and I am so glad they did. I am now starting to get calls from genuine businesses looking to use my services and not just people offering me marketing. Thanks for all the help in getting my business found.
written by Cooper250 on 08/03/2019
Been with FirstFound for 6 months now with their SEO service and really seeing an increase in my rankings and calls coming in comparing to last year. My consultant has always been available to answer any questions I have had and top notch advice given that has helped me make my website better for search engines and also potential customers visiting my site. Now my site is working better at converting visitors I have also signed up for their Google Ads service to bring additional traffic to my site.
written by CPDJoinery on 06/03/2019
Having tried lots of different marketing companies I was sceptical to say the least about yet another company who said they could get me results. I liked the honesty from the beginning that it would take time to see the results I wanted and that I would have my own consultant managing my account. While it did take 4 months until I got onto the first page now that I'm there my phone is ringing and I've never been so busy. My consultant has been fantasitc and very supportive and talked me through how I can improve my website to get even better results. Really happy so far and would recommend.
written by Craig66 on 25/02/2019
One of the best. My account manager has looked after me from the very begining. After having a website for the past 10 years i have been through a lot, shady web designers, false promises and so on but Firstfound explained what they could do and they have done what they said. I highly recommend them.
written by LasercentreUK on 25/01/2019
We have used First Found for our Lasercentre UK’s seo for some considerable time.now. We have definitely experienced an increase in new customers who have found us on google above our competitors as a direct result of First Found being responsible for our seo. If you want your business’s website to benefit from more exposure and become more visible then speak to First Found. Their staff are always really helpful and friendly and will guide you through the process. They provide regular reports and will contact you tto ensure your information is still valid and up to date.
written by lynnie42 on 16/01/2019
Excellent affordable service, built my website and did the SEO for it. Communication was great from start to finish by an advisor who managed every step of the process. Highly recommend.
written by Brams82 on 06/01/2019
They've exceeded all of my expectations and also my own initial projections of my original ideas for my website. The team were easy to work with and were extremely supportive throughout the whole process.
written by alisonsandbach1 on 02/01/2019
As a company SEO is essential to us and after searching for a suitable company to work with, we chose First Found. From our first meeting with him, he made us feel at ease, he understood our requirements and he added some important info that we needed as a company. We have a regular monthly update from Meeral, who does all the hard work for us, we are listed on 8 search engines, incl Google, Bing & Yahoo and we are within the top 4 on most of our phrases. We are so happy with the service from First Found over the last 12 months, that we have been back for another meeting with them to do lots more work for us, including a new website to be designed and written. Exciting times ahead working with this fab company.
written by Schmitt114 on 22/12/2018
I was unsure about SEO with the field I'm in but soon changed my mind once I signed up. You get a dedicated team member and a monthly report. I'm not tech savvy but that wasn't a problem as it was all explained in simple language to me , I had some queries at the beginning but easy to get hold of my account handler, spoke to a few staff and all pleasant. I'm really pleased with the increase in enquiries and work, its tough working on your own so nice to deal with a straight forward up front company.
written by ZoeOughton on 20/12/2018
I’m most definitely not a tekkie so needed everything explaining to me clearly and in language I want to understand and not be bamboozled ! That is exactly what the person I dealt with did . Everything was very easy and if I ever had any questions, I could drop him a line or pick up the phone and have them answered straightaway . My rankings went up a lot more people found my business as a result of his work
written by wiWilkinson177 on 19/12/2018
FirstFound built and now host our website. From the initial meeting through to completion everything was handled really well. They totally understood what we trying to achieve and came up with lot's of creative ideas to help us. We didn't have much web site experience but they were very patient with us. We were really pleased with the end result and the team worked hard to ensure it was ready for our launch when we brought the date forward. They handle our hosting and have continued to help us with our website as our business continues to grow.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Firstfound's Response to Nadine_Rowland's Review
Written on: 11/08/2021
Thank you for your kind words. It is great to hear that your account manager is friendly and professional and takes the time to understand your business. We look forward to developing a positive relationship with you and getting you some great results for your business.
Regards,
Greg Doyle
Communications Manager