First Found - www.firstfound.co.uk Reviews

★★★☆☆
3.3 / 5
58% of users recommend this
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Latest Reviews

★★★★★

“So helpful and professional”

Written on: 03/09/2021 by Emily_Green (1 review written)

I just wanted to say a massive thanks to the team at Firstfound for building me a brand new website. It looks so professional and is a real asset for my business. The entire team have been so helpful and have guided me through the process. I'm not great with technology but they took this in there stride and have been so patient with me. Big thanks to the person I dealt with for taking the time to explain things to be and help me get a beautiful new website… Read Full Review

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★★★★★

“Friendly and helpful team”

Written on: 11/08/2021 by Nadine_Rowland (1 review written)

When I signed up for there service I was a little bit unsure how SEO would help my business but I am so glad that I took the plunge. The team are all incredibly helpful and my account manager takes the time to make sure I understand how to make the most of the service. So far I have got some decent results and definatly seen an improvement in local enquiries which is amazing. Keep up the good work and I hope that my results continue to improve… Read Full Review

Firstfound's Response to Nadine_Rowland's Review

Written on: 11/08/2021

Thank you for your kind words. It is great to hear that your account manager is friendly and professional and takes the time to understand your business. We look forward to developing a positive relationship with you and getting you some great results for your business.

Regards,

Greg Doyle
Communications Manager

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★★★★★

“Fantastic service at a great price”

Written on: 03/08/2021 by Hopper157 (1 review written)

I was slightly nervous about handing over the keys to my website but after just 6 weeks I am now seeing a real difference in my visibility. My rankings have improved for a number of phrases and I have even started to see my business on the first page of local results. Delighted so far and just wanted to say thanks to the team for their work… Read Full Review

Firstfound's Comment

Written on: 11/08/2021

We're delighted to read your positive comments and wanted to say thanks for taking the time to review our services. We are glad to hear that you have had such quick results and we look forward to continuing to help build on this early success with you.

Regards,

Greg Doyle
Communications Manager

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★☆☆☆☆

“Waste of money & time”

Written on: 07/07/2021 by Truthteller786 (1 review written)

It's almost been a year with them now and I've had 0 sales and my rankings aren't even high at all. I've been through 3 account managers now and when I requested to cancel, "I have to speak with the account manager" to cancel. Won't be getting a penny more from me, first and last time I ever try a service like this. I don't even know what they do apart from basics which I'm sure I could've done if I learnt it, I was promised good results after 3 months but I've given it more than that and… Read Full Review

Firstfound's Response to Truthteller786's Review

Written on: 03/08/2021

Dear Customer,

We're sorry to hear that you are not getting the results you were expecting from our service. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.

Regards,

Greg Doyle
Communications Manager

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★☆☆☆☆

“Not a clue with seo”

Written on: 08/06/2021 by Niel431 (1 review written)

All they managed to do was to give my website a penalty and now we have vanished off the face of Google. Just after about 4/5 months with this so called seo company we found that we vanished on Google later to fin it was because we got a penalty. Even after 6 months later and a huge amount of cost we are still not back… Read Full Review

Firstfound's Response to Niel431's Review

Written on: 03/08/2021

Dear Customer,

We're sorry to hear of your experience and would like to discuss this with you in more detail. Unfortunately we have been unable to locate your account based on the information that you have provided and would ask you to please get in touch so we can rectify any issues.

Regards,

Greg Doyle
Communications Manager

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★☆☆☆☆

“worst seo experience ”

Written on: 13/05/2021 by teSears90 (1 review written)

Wish I had not chosen this company for my small business. They approached me through my bark.com SEO enquiry. Their member Daljeet promised me results within 8-12 weeks. I have spent over thousand pounds and within 10 months of using this service I only saw 3-4 sales on my website. That too through my own contact. They ask you to use their social media and blogging service to see more results. I wouldn't recommend it to any small business unless you are willing to waste your money and time. At… Read Full Review

Firstfound's Comment

Written on: 03/08/2021

Dear customer,

We're extremely sorry to hear that you have been disappointed with our service and have not got the results you wanted. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.

Looking at the data for your account I can see that there was a huge improvement in organic rankings and also traffic to your website with an increase of over 4000% in clicks compared to the previous period.

Blogging and social media are both great ways to increase engagement with potential customers and drive additional traffic to your website as well as helping to generate sales.

Over the past 21 years we have helped thousands of businesses to achieve great results, but it seems that we missed the mark on this occasion. We are sorry that you felt that we did not manage to get you the results you wanted and we would welcome your feedback on how we could improve our service.

Regards,

Greg Doyle
Communications Manager

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★★★★★

“First found after 6 months”

Written on: 13/03/2020 by AlexanderMusicLessons (1 review written)

Having been stung by SEO companies promising the earth in the past but never delivering we have been pleasantly surprised with First Found especially for the price. From the outset the salesperson was honest and told us that it would take time to get results and just over 6 months later we are really starting to see the benefits… Read Full Review

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★★★★★

“Amazing website”

Written on: 27/01/2020 by MatildaEvans (1 review written)

I just want to say a big thanks to the two people I dealt with  who looked after me during the creation of my new website. All my feedback was acted on quickly and the new website is now my pride and joy, I love showing it off. Thanks… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 28/11/2019 by Zaniyah244 (1 review written)

I wish I had done more research about the company First found. Two days after agreeing to the services and making the first payment I received a call from the person I dealt with moving forward. After a long discussion about the services and our business needs I give him access to the shop back office, Google search console, and analytics so we could get on with it promptly as agreed. 12 days later I found out my SEO specialist was on vacation for more than a week at the very start of the… Read Full Review

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★★★★★

“A big thank you”

Written on: 20/03/2019 by DBCarpets (1 review written)

I'd just like to say a big thanks to the the team at First Found. I turned to SEO as had been finding it hard to get new business. A freind recommended First Found and I am so glad they did. I am now starting to get calls from genuine businesses looking to use my services and not just people offering me marketing. Thanks for all the help in getting my business found… Read Full Review

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★★★★★

“Great service, fantastic results”

Written on: 08/03/2019 by Cooper250 (1 review written)

Been with FirstFound for 6 months now with their SEO service and really seeing an increase in my rankings and calls coming in comparing to last year. My consultant has always been available to answer any questions I have had and top notch advice given that has helped me make my website better for search engines and also potential customers visiting my site. Now my site is working better at converting visitors I have also signed up for their Google Ads service to bring additional traffic to… Read Full Review

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★★★★★

“Worth the wait”

Written on: 06/03/2019 by CPDJoinery (1 review written)

Having tried lots of different marketing companies I was sceptical to say the least about yet another company who said they could get me results. I liked the honesty from the beginning that it would take time to see the results I wanted and that I would have my own consultant managing my account. While it did take 4 months until I got onto the first page now that I'm there my phone is ringing and I've never been so busy. My consultant has been fantasitc and very supportive and talked me through… Read Full Review

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★★★★☆

“Could not fault them”

Written on: 25/02/2019 by Craig66 (1 review written)

One of the best. My account manager has looked after me from the very begining. After having a website for the past 10 years i have been through a lot, shady web designers, false promises and so on but Firstfound explained what they could do and they have done what they said. I highly recommend them… Read Full Review

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★★★★★

“Great SEO Support ”

Written on: 25/01/2019 by LasercentreUK (1 review written)

We have used First Found for our Lasercentre UK’s seo for some considerable time.now. We have definitely experienced an increase in new customers who have found us on google above our competitors as a direct result of First Found being responsible for our seo. If you want your business’s website to benefit from more exposure and become more visible then speak to First Found. Their staff are always really helpful and friendly and will guide you through the process. They provide regular… Read Full Review

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★★★★★

“Great website and Great price ”

Written on: 16/01/2019 by lynnie42 (1 review written)

Excellent affordable service, built my website and did the SEO for it. Communication was great from start to finish by an advisor who managed every step of the process. Highly recommend… Read Full Review

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★★★★★

“Exceeded Exoectations”

Written on: 06/01/2019 by Brams82 (1 review written)

They've exceeded all of my expectations and also my own initial projections of my original ideas for my website. The team were easy to work with and were extremely supportive throughout the whole process… Read Full Review

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★★★★★

“Fabulous Results”

Written on: 02/01/2019 by alisonsandbach1 (1 review written)

As a company SEO is essential to us and after searching for a suitable company to work with, we chose First Found. From our first meeting with him, he made us feel at ease, he understood our requirements and he added some important info that we needed as a company. We have a regular monthly update from Meeral, who does all the hard work for us, we are listed on 8 search engines, incl Google, Bing & Yahoo and we are within the top 4 on most of our phrases. We are so happy with the service… Read Full Review

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★★★★★

“Busier than ever thanks!”

Written on: 22/12/2018 by Schmitt114 (1 review written)

I was unsure about SEO with the field I'm in but soon changed my mind once I signed up. You get a dedicated team member and a monthly report. I'm not tech savvy but that wasn't a problem as it was all explained in simple language to me , I had some queries at the beginning but easy to get hold of my account handler, spoke to a few staff and all pleasant. I'm really pleased with the increase in enquiries and work, its tough working on your own so nice to deal with a straight forward up front… Read Full Review

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★★★★★

“SEO made simple”

Written on: 20/12/2018 by ZoeOughton (1 review written)

I’m most definitely not a tekkie so needed everything explaining to me clearly and in language I want to understand and not be bamboozled ! That is exactly what the person I dealt with did . Everything was very easy and if I ever had any questions, I could drop him a line or pick up the phone and have them answered straightaway . My rankings went up a lot more people found my business as a result of his work… Read Full Review

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★★★★★

“Complete satisfaction ”

Written on: 19/12/2018 by wiWilkinson177 (1 review written)

FirstFound built and now host our website. From the initial meeting through to completion everything was handled really well. They totally understood what we trying to achieve and came up with lot's of creative ideas to help us. We didn't have much web site experience but they were very patient with us. We were really pleased with the end result and the team worked hard to ensure it was ready for our launch when we brought the date forward. They handle our hosting and have continued to help… Read Full Review

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