First Found - www.firstfound.co.uk Reviews

★★★☆☆
3.3 / 5
59% of users recommend this
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Latest Reviews

★★★★★

“A big thank you”

Written on: 20/03/2019 by DBCarpets (1 review written)

I'd just like to say a big thanks to the the team at First Found. I turned to SEO as had been finding it hard to get new business. A freind recommended First Found and I am so glad they did. I am now starting to get calls from genuine businesses looking to use my services and not just people offering me marketing. Thanks for all the help in getting my business found… Read Full Review

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★★★★★

“Great service, fantastic results”

Written on: 08/03/2019 by Cooper250 (1 review written)

Been with FirstFound for 6 months now with their SEO service and really seeing an increase in my rankings and calls coming in comparing to last year. My consultant has always been available to answer any questions I have had and top notch advice given that has helped me make my website better for search engines and also potential customers visiting my site. Now my site is working better at converting visitors I have also signed up for their Google Ads service to bring additional traffic to… Read Full Review

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★★★★★

“Worth the wait”

Written on: 06/03/2019 by CPDJoinery (1 review written)

Having tried lots of different marketing companies I was sceptical to say the least about yet another company who said they could get me results. I liked the honesty from the beginning that it would take time to see the results I wanted and that I would have my own consultant managing my account. While it did take 4 months until I got onto the first page now that I'm there my phone is ringing and I've never been so busy. My consultant has been fantasitc and very supportive and talked me through… Read Full Review

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★★★★☆

“Could not fault them”

Written on: 25/02/2019 by Craig66 (1 review written)

One of the best. My account manager has looked after me from the very begining. After having a website for the past 10 years i have been through a lot, shady web designers, false promises and so on but Firstfound explained what they could do and they have done what they said. I highly recommend them… Read Full Review

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★★★★★

“Great SEO Support ”

Written on: 25/01/2019 by LasercentreUK (1 review written)

We have used First Found for our Lasercentre UK’s seo for some considerable time.now. We have definitely experienced an increase in new customers who have found us on google above our competitors as a direct result of First Found being responsible for our seo. If you want your business’s website to benefit from more exposure and become more visible then speak to First Found. Their staff are always really helpful and friendly and will guide you through the process. They provide regular… Read Full Review

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★★★★★

“Great website and Great price ”

Written on: 16/01/2019 by lynnie42 (1 review written)

Excellent affordable service, built my website and did the SEO for it. Communication was great from start to finish by an advisor who managed every step of the process. Highly recommend… Read Full Review

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★★★★★

“Exceeded Exoectations”

Written on: 06/01/2019 by Brams82 (1 review written)

They've exceeded all of my expectations and also my own initial projections of my original ideas for my website. The team were easy to work with and were extremely supportive throughout the whole process… Read Full Review

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★★★★★

“Fabulous Results”

Written on: 02/01/2019 by alisonsandbach1 (1 review written)

As a company SEO is essential to us and after searching for a suitable company to work with, we chose First Found. From our first meeting with him, he made us feel at ease, he understood our requirements and he added some important info that we needed as a company. We have a regular monthly update from Meeral, who does all the hard work for us, we are listed on 8 search engines, incl Google, Bing & Yahoo and we are within the top 4 on most of our phrases. We are so happy with the service… Read Full Review

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★★★★★

“Busier than ever thanks!”

Written on: 22/12/2018 by Schmitt114 (1 review written)

I was unsure about SEO with the field I'm in but soon changed my mind once I signed up. You get a dedicated team member and a monthly report. I'm not tech savvy but that wasn't a problem as it was all explained in simple language to me , I had some queries at the beginning but easy to get hold of my account handler, spoke to a few staff and all pleasant. I'm really pleased with the increase in enquiries and work, its tough working on your own so nice to deal with a straight forward up front… Read Full Review

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★★★★★

“SEO made simple”

Written on: 20/12/2018 by ZoeOughton (1 review written)

I’m most definitely not a tekkie so needed everything explaining to me clearly and in language I want to understand and not be bamboozled ! That is exactly what the person I dealt with did . Everything was very easy and if I ever had any questions, I could drop him a line or pick up the phone and have them answered straightaway . My rankings went up a lot more people found my business as a result of his work… Read Full Review

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★★★★★

“Complete satisfaction ”

Written on: 19/12/2018 by wiWilkinson177 (1 review written)

FirstFound built and now host our website. From the initial meeting through to completion everything was handled really well. They totally understood what we trying to achieve and came up with lot's of creative ideas to help us. We didn't have much web site experience but they were very patient with us. We were really pleased with the end result and the team worked hard to ensure it was ready for our launch when we brought the date forward. They handle our hosting and have continued to help… Read Full Review

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★☆☆☆☆

“Wouldn't Use!”

Written on: 20/06/2018 by ArielEnglish (1 review written)

I used this company for 2 years for SEO and social media posting at a cost of £5k. I wouldn't recommend them for either SEO and social media, due to their lack of work and knowledge. After 2 years I did expect all pages to be optimised as agreed in the contract, there was no on-site optimisation as greed completed by First Found. And only 5 posts over 2 years on Linkedin, my contract said this could not be changed but they decided not to bother with Linkedin. My Linkedin profile was never… Read Full Review

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★☆☆☆☆

“STAY WELL AWAY”

Written on: 12/03/2018 by paanda (1 review written)

Unless you have a wordpress website these guys are worse than useless. All the tools they use for analysis and reports you can get for FREE on the internet. They do NOTHING except send a report just before they want paying. If you ask for a breakdown on work they have completed they fob you off. DO NOT GET SUCKED IN BY THIS COMPANY. If they put as much effort into doing the SEO as they do demanding payments they would be great. They will tie you in for 12 months , and to be honest, the work you… Read Full Review

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★☆☆☆☆

“liars”

Written on: 06/03/2018

A complete waste of money; they promise the earth and deliver nothing. If you are considering first found read the reviews; i wish i had. avoid them at all cost, if it was possible to give zero stars i would… Read Full Review

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★☆☆☆☆

“All contract no service”

Written on: 19/10/2017

A truly awful company, will promise the earth to get you to sign up, but deliver absolutely nothing. They will pin you into a contract which they will put 100 times more effort into upholding than they will in providing SEO for your website. Just like many of the "service" based companies in Mancehster, they have absolutely no interest in performing their "service", once they have you signed up that is all they care about. AVOID!… Read Full Review

Daisysharer's Comment

Written on: 10/01/2018

I have had the same experience. I agree with your sentiments entirely. I would never recommend First Found to anyone.

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Webmadnessman's Comment

Written on: 22/02/2018

Isn't there any legal action you can take against them? It seems their services is quite bad. We have just started to use them. They do respond very fast with their pre-written emails. BUT the actual work conducted is NOTHING!

It is indeed waste of time and money using these guys! People should avoid using First Found.

If you are, make sure they clearly give you a time-line and targets, which they will NEVER DO!

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Chrisit's Comment

Written on: 06/03/2018

Sadly we have used First Found for years not knowing just how bad their SEO efforts were. A complete waste of time, money and effort; we have spent a small fortune and were duped all the way; obvs we dont use them anymore.....

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★☆☆☆☆

“Continue To Chase...”

Written on: 04/08/2017 by Bailey1972 (1 review written)

The ethics of this company are awful, despite having paid them over £3000 and subsequently cancelling the service, they chased what they called "outstanding payments" as if they were genuinely owed the entire amount. Whilst I never questioned their service at the time, it now seems clear that they have no respect for their customers whatsoever… Read Full Review

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★☆☆☆☆

“Totally Incompetant - Waste of Money”

Written on: 15/03/2017 by sarahsmith2017 (1 review written)

They phoned me out the blue and 'suckered' me (very polished sales talk) into buying their PPC service, after months of paying the initial 'fees' and monthly costs I realised they were only spending about 1/4 of my money on adverts, had not one additional call / enquiry despite spending over £2000 with them. I complained and they tried to upsell me to SEO my website, my advice is to avoid at all costs, now got my website designer doing the PPC and have regular enquiries and its only costing… Read Full Review

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★☆☆☆☆

“UNTRUSTWORTHY, DISHONEST, UNETHICAL AND UNPROFESSIONAL”

Written on: 22/02/2017 by chrissmithphotographic (1 review written)

I signed up with FirstFound in January 2016. After spending a considerable amount of time working with them to get everything setup I found that after around 6 months they had done absolutely nothing and rankings had not improved by anything that 1 or 2 points. I stopped paying them back in October 2016 and as such they did not receive payment for November and December. In January 2017 they sent a letter with a copy of a County Court Claim Form attached, self completed (which is normal) -… Read Full Review

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★☆☆☆☆

“Zero results, embarrassing social media effort. ”

Written on: 24/05/2016

This is quite simply the worst SEO experience we could have stumbled upon. We shelled out somewhere iro £1200 to see no change in our page rank, and a shockingly terrible social media effort. We were guaranteed monthly reports - which consisted of no more than a paragraph of blank tables. When pushed for more, they tried to arrange phone consultations rather than send us actual information. Social media was diabolical. Updates on twitter and facebook consisted of bland and uninformative… Read Full Review

Firstfound's Comment

Written on: 25/05/2016

Hi,

Firstly I would like to say how sorry I am to hear that you are not happy with the service that has been provided to you by FirstFound. I have reviewed your account and would just like to make a couple of comments in response to the points you have raised.

Regarding the performance of your website from an SEO point of view there has been continued improvement in your rankings since you signed up with a number of your key search phrases now on the first page of Google. The reporting is based on a single key phrase but as explained we do work on a number of other search phrases and we have provided you with a list of these along with these rankings. Your consultant explained the service to you on numerous occasions as well as sending over information detailing the work that had been done on your account as requested by you.

The social media posts were tailored to your business and it was explained that in order to provide more variety we would not just post content from your own blog but would also use other resources. We did offer on several occasions for you to speak with our social media manager but you chose not to do this. A lot of the communication on the account was conducted by email at your request and we explained on several occasions that it would be best to address any issues over the phone so that these could be clearly communicated.

Occasionally we do get customers who are not happy and feel their expectations have not been met but equally we have thousands of customers who are extremely happy with the service and results we have provided for them over the years. We have been in business for over 16 years and have a lot of great and authentic reviews from our customers and we are always looking at ways that we can further improve the services we provide our customers.

If you wish to discuss this further please do not hesitate to send an email to us and I will be happy to get a technical manager to give you a call about your account.

Kind regards,

Greg Doyle
Communications Manager

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★☆☆☆☆

“Not good”

Written on: 20/04/2016 by strawy75 (2 reviews written)

For the main search term I was targeting they managed in a year to move me down the rankings. No increase in visibility whatsover. Money down the drain I'm afraid… Read Full Review

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