eDreams Reviews - www.edreams.com

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Latest Reviews

★☆☆☆☆

“Wanted to modify name (mistake) Result: missed the...”

Written on: 12/10/2017 by luter82 (1 review written)

In July 2017 Easyjet cancelled our flight and being the worst busiest period of the year, there were no other flights for 5 days. So we had to book with different airline. Not many tickets available, only 2 tickets available with eDreams. On the process of quickly buying the last 2 tickets I made a mistake and put 2 passengers with the same name. The flight was 12-15 hours ahead and eDreams could not change the name. They said the airline had to do it. So we called the airline and they told us… Read Full Review

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★☆☆☆☆

“Terrible! Unfair service Edreams. Beware, multiple...”

Written on: 01/08/2017 by ziibig (2 reviews written)

Terrible! Unfair service Edreams. Beware, multiple charges! I would not recommend anyone. I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es which does not exist. E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45… Read Full Review

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★☆☆☆☆

“Poor customer satisfaction, lack of communications and...”

Written on: 17/06/2017 by 186McConnell (1 review written)

Edreams.com cancelled my flight for NO reasons, refused to refund money although I bought an insurance for cancellation I might take edrema.com to court in US There is lack of communications and trust.. Customer service is very poor they only want to make money Other airline companies such as SAS airline refund my full ticket cost because of change of schedule… Read Full Review

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★☆☆☆☆

“Nothing is like promised. ”

Written on: 16/06/2017

Rent at car through eDreams is 100 % theating. An unclear pricing makes the rent double as expensive as in your booking. The most expensive car I EVER have rented. Will NEVER use this service again. … Read Full Review

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★☆☆☆☆

“Not telling the truth about 1 free piece of check-in...”

Written on: 13/06/2017 by Jamiez402 (1 review written)

I am looking right now for edreams contact tel number as I want to clarify my three reservations for 9 airtickets. I chose the fare include 1 free piece of check-in baggage per person (I took shotscreen for that page) then I made payment for that fare but the tickets, edreams showing in my file, no baggage at all. I have sent my case via edreams' care centre. I hope they will reply me asap. I wish I can talk to them thru the phone… Read Full Review

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★☆☆☆☆

“Hung up on me!”

Written on: 06/06/2017 by KennyYork (1 review written)

Asked for help, hung up on me!....Could not even understand what he was saying… Read Full Review

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★☆☆☆☆

“SERVICE”

Written on: 29/03/2017 by kosie (1 review written)

Trying to contact them is impossible. Do not respond to e-mails. Telephones calls are not answered. Overcharging. They cost me a lot of money. Stay far, far away… Read Full Review

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★☆☆☆☆

“THEY CHARGE FOR ANYTHING - ANG JUSTIFY IT BY SMALL PRINT”

Written on: 28/02/2017 by wyMoser204 (1 review written)

Was over charged by edreams, when questioned they stated it was luggage, I advised, I hadn't booked any extra luggage and required a refund, gave them 7 days - no reply, so I started complaining on web sites, finally I got a reply yesterday to say it was a charge for taking hand luggage, it's free by the airline, edreams stated 'It's in their small print - a handling charge will be made' - they charge what they like and find an excuse for robbing you!!!… Read Full Review

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★☆☆☆☆

“a rip off”

Written on: 30/01/2017 by Quinn231 (1 review written)

1 star was the least I could put. This company is terrible, they don't answer the phone or e-mail back. I tried to cancel but they ignore my requests. Can't even have a polite talk. don't use them, I learned my lesson… Read Full Review

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★☆☆☆☆

“AVOID THIS SITE!”

Written on: 13/01/2017 by joannamcgowan (1 review written)

I found eDreams through a travel search site and they had the lowest airfare, so I made my reservation. After submitting my payment I thought I would be done, like on expedia or Travelocity. Nope - my email confirmation said that my flight was PENDING. I wasn't sure what that meant. On the website, when I looked at My Trips, it also said pending, but "don't worry - we'll confirm withinin the day." There was no phone number on the site that I could find, so I googled the number. The one that… Read Full Review

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★★★★☆

“No problem with this company.”

Written on: 29/11/2016 by Iwereiogony (3 reviews written)

Having read lots of really negative reviews for e dreams, I have to say my experience has been very good. I lost my return flight to Vienna because of the Lufthansa pilot strike. I rang e dreams for a full refund and it was sorted the following day. The people I spoke to on customer services were polite, efficient and clear… Read Full Review

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★☆☆☆☆

“Would never use again”

Written on: 28/11/2016 by msWyatt302 (1 review written)

Booked a hotel & paid extra to be able to cancel if needed. A family bereavement so I contacted both the hotel and eDreams to cancelwell in advance. I still got charged. Got no reply worth calling from either the hotel or company. Thankfully I'd used my credit card so I did get a refund from them. Buyer beware and just steer well clear is my advice. Very poor service. Just glad it was only a single night in a hotel & not a more expensive trip. Dreadful to think such companies are allowed to… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 31/10/2016 by seahag69 (1 review written)

I tried to book tickets for my daughters family for a visit.There was no option to check that they might need extra time in boarding with a small child, so I checked other.They sent my daughter an email asking her to reply as to what her 'other' boarding need was but the URL was a "do not reply". So her emails kept getting kicked back. She tried calling but couldn't get through to an agent. She tried going on line but was unable to update their reservation. I tried calling & finally got through… Read Full Review

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★☆☆☆☆

“the worst site ever”

Written on: 05/10/2016 by Giovani295 (1 review written)

have booked tickets online , received email saying we detected problem with your credit card. called them, was told, oh, we did not charge your card but eventually we will...WTF? charged the card next day and now 4 days later I still do not have conformed reservation! 2 hours on phone and they give me bs , oh we completed tickets and emailing you, odd you are not getting them... Really? I keep receiving emails -your reservation is still pending confirmation with airline and the worst park, the… Read Full Review

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★☆☆☆☆

“INCOMPETENT”

Written on: 14/07/2016 by Saulge123 (1 review written)

MIND! ATTENTION! Edreams are the most incompetent, useless and idiots! You will only have problems with them.... Trust me! NEVER NEVER choose this company… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 10/07/2016

Tried booking an internal flight thrugh eDreams on-line. Despite being told no additional charge would be made for using Visa Direct Debit, the quoted price jumped over £20 as soon as I entered the card details. Phoning eDreams to attempt to find out why this happened, they just dropped the line on me. I will definitely not waste my time dealing with these people again… Read Full Review

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★☆☆☆☆

“worst travel agent”

Written on: 19/06/2016 by lnOlson452 (1 review written)

They don't give you full details for bookings like prices are not included taxes and fees for hotels, you only come to know when you receive your email for hotel bookings. And there hotel prices are double then what Bookings.com offer. Always double check your personal details because they make lot of mistakes and you won't even know until you arrive at the airport. All I can say please do not trust them and better go for other travel agent. As soon as you press book button they take the money… Read Full Review

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★☆☆☆☆

“eDreams claim to be the cheapest, but cunningly add in...”

Written on: 08/06/2016 by MikeJW1949 (2 reviews written)

eDreams claim to be the cheapest, but cunningly add in a massive service charge at end which makes them the most expensive. Booked a break to Amsterdam for 4 with KLM flights and a B&B hotel. I confirmed a package at £1093. The site was sending “timeout” messages, obviously to rush you so that you don’t notice that the final cost in small print at the top of the screen is £1218, when you click to finally confirm. There is no explanation for the extra £125 they have added on. When I… Read Full Review

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★☆☆☆☆

“Just search throug them book through the airline...”

Written on: 19/05/2016 by Brazilflyerfromdpain (1 review written)

When I confirmed the payment and they had taken my Credit card details they appeared to confirm then sent me an email saying your reservation is confirmed but that there was a problem with my card. The email made it sound like they would notify me if I would have to pay again. Next day they cancelled my reservation claiming my credit card didn't meet their security protocol (whatever that means..). I used hopper instead which found me cheaper flights and when I found one booked directly though… Read Full Review

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Edreams's Response to Brazilflyerfromdpain's Review

Written on: 26/05/2016

Hi,

We apologise for any inconvenience this might cause you and ask for your understanding. Online fraud and identity theft are becoming an ever increasing problem for online companies and consumers which means that companies have to implement ever increasing stricter acceptance rules.

We were not implying that your booking request was fraudulent but that unfortunately the risk score associated with your specific booking had not passed our acceptance levels. In these situations we do advise customers as a safety precaution to check their most recent credit card statements for any potential suspicious charges and to immediately contact the issuer of their card if these are identified.

If you would like to make a new booking with a different payment card, we would welcome your business.

Best Regards,

Lucy - eDreams Customer Care Team -

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Brazilflyerfromdpain's reply to Edreams's Comment

Written on: 27/05/2016

what rubbish. I managed to book directly with Airmaroc and Ryanair with the same card with no issues. it is the debit card of a national Spanish bank (Caixa). This experience just confirmed thousands of other testaments to edream's incompetence and I'm just glad I got off this lightly!

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★☆☆☆☆

“Shocking, appalling, shady!!”

Written on: 21/03/2016 by Jaire176 (1 review written)

Booked flights to Venice from gatwick. Took numerous calls and emails to find out what baggage allowed we had with our toddler. Each time conflicting info. (That was Jan). Just called as getting closer to trip to sort and they tell me that my return flight is cancelled!!!!! Said sent me an email?? Asked why. Said because I didn't book any baggage. The flight still exists and if I still wanted it I can but have to pay extra money. Said I wanted a refund, said can't because I have to go… Read Full Review

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Edreams's Comment

Written on: 31/03/2016

Hi,

Thanks for posting your review and giving us the opportunity to assist you with your booking.

We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.

In order to check what had happened with your booking, we kindly ask you to update this review and provide us your booking code so we may advise you accordingly.

We hope to be hearing from you soon.

Kind regards,

Lucy - eDreams Customer Care Team -

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