O2 Business Reviews

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Latest Reviews

★☆☆☆☆

“Wont let Business fit data caps”

Written on: 20/06/2018 by ManOfBusiness (1 review written)

Im so angry with O2 I simply asked for them to fit a cap on the amount of data we are allowed to use to the fixed contract amount they would not let me so and now my mangers use way pass their 8GB each and its costing me a fortune if they would simply let me fit the cap my review would have be much more positive as it is id never come back to o2 for business use… Read Full Review

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★☆☆☆☆

“ MINUS O2 BUSINESS”

Written on: 11/04/2017 by Messiahr24 (1 review written)

O2 Business is appauling long phone waits to get thru to 02 customer service 02 business billing is rubbish have to go on line 02 shops esp skipton north yorks Franchise shop minus very poor service n shop 10 rating 02 mobile phone signal very poor 2 to 3g… Read Full Review

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★☆☆☆☆

“"Paying for a Gesture"”

Written on: 11/11/2016 by EAshburn (3 reviews written)

Time as contract customer: 3 years and 4 months Time as O2 customer: 5 years + Current device: Lumia 950 I am writing to express my disgust with the "service" that is advertised by your company but not delivered. My phone was damaged yesterday (7th November 2016) by a pedestrian barging into me, while I was having a conversation on my phone, with such force that my device fell from my hand and the screen shattered upon hitting the ground. This is the second device I have had on pay monthly… Read Full Review

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★★★☆☆

“Pretty Pleased”

Written on: 07/07/2015 by fluffyduckling (1 review written)

I've been putting off upgrading my phone for a long time as I don't want to have to spend ages on hold and all the faff involved with it. When I rang O2 I did have to wait a little bit on hold, but when I got through to the lady she was really helpful and sorted it out straight away. My new phone arrived within the next couple of days - although it came to my work unpackaged and without a name on it, just my phone number, so I am lucky my work colleagues are so honest or it could have easily… Read Full Review

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★☆☆☆☆

“O2 Business Customer Service”

Written on: 15/10/2014

Phone works OK, but 2 issues: 1) Business billing is now online (unless you want to pay extra for a paper bill). The system is really clunky and time consuming, it's like going back in time to 1990! 2) O2 will not stop sending me spam text messages They drive me nuts… Read Full Review

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★★★★★

“Fantastic deal, fanstastic Customer Service”

Written on: 23/07/2014 by Fishera1961 (1 review written)

I called O2 Business to obtain a new mobile. Got the I-Phone 5c for free on a Tariff at £19.17 per month. I was asked what I need; not what they wanted to give me. The young guy was extremely professional and knew his stuff. He followed up with a call the next day to ask if I need anything else or any technical support. Outstanding… Read Full Review

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★☆☆☆☆

“Very Poor Customer care”

Written on: 04/06/2014 by tsDaniels419 (1 review written)

I was asking for my PAC code and they kept me on hold for 30 mins. Is it because I ma leaving your network? … Read Full Review

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★☆☆☆☆

“O2 Landline : Stay Away”

Written on: 23/09/2013

Well I had to write this, after wasting time on Ofcom and other places, I think I have to spend sometime writing this review. The main issue with O2 Landline is it is pricing is completely ( and what I think is deliberately) opaque, the only thing they are interested in is signing of the contract. The customer service will never reply to emails, not to phone calls or anything. So you would never know how much you will be charged nor what other services are available. Fortunately, O2 lost a… Read Full Review

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★☆☆☆☆

“O2 Business”

Written on: 20/04/2013

The new O2 business site is appalling, it is far too complex, will not work on iPads despite them being an Apple partner. Given that in terms of cost/phone coverage then there is no real differentiation between the various providers then the site is a definite black mark. I will leave them once my contract as expired since the site is hopeless and complaining about any issue almost impossible (no email access, long phone queues), sorry I left Vodafone where I could even download by voicemails… Read Full Review

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★☆☆☆☆

“O2 Business Support isn't open at weekends”

Written on: 21/03/2013

I switched to O2 business from Orange Business as I could save £26 a month for the same deals in June 2012. Since then my handset developed a fault less than a month in to the contract, I called up Business support on a Wednesday night, closed. Spoke to "normal support" instead, couldn't do anything as I was a business user!!! Called Bus Support in the morning, that's fine we can deliver your replacement phone on Friday, where would you like it to be? So I asked if there was a time scale, 7-5… Read Full Review

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★☆☆☆☆

“Challenging”

Written on: 07/02/2013

I've been looking to update and migrate my account away from O2 business for about 2 months. The sad truth is, I just wanted to move to 02 consumer. I had no idea how hard it would be! Neither side of the business could agree on the process – Each team suggesting another contradictory process. The business retention team were dishonest where comparing packages. As a result I wasted time going back and forth while trying to be loyal to O2 (big mistake). I’ve now moved, agreed a deal and… Read Full Review

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★★☆☆☆

“Gone Downhill”

Written on: 13/10/2012 by chessmachine (19 reviews written)

IMHO O2 mobile and home telephone customer service have gone from good to poor over a 2 year period… Read Full Review

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★☆☆☆☆

“O2, O N0 !!!”

Written on: 26/09/2012 by firstgear (1 review written)

After placing order on 22/8/2012 and told installation would take place 10-12 days later, i recieved a e-mail giving a installation date of 24/9/2012, I make that 4 Weeks. 24/9/2012 nobody turns up. Since spoken to most of the staff in O2 call centre, Emma,John,Gordon and Joseph , all giving a promise of a call back, still waiting and still no phone or broadband at my new business !!!! Do not touch, they even make BT look good… Read Full Review

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★☆☆☆☆

“Disgusting treatment”

Written on: 23/07/2012 by nugget1 (2 reviews written)

Had to write this review on the treatment my wife got from the o2 shop in Scarborough. She called in to upgrade her phone on her business account, having been a customer with o2 for over 15 years. She was basically told by an assistant with an attitude problem that o2 do not recognise her loyalty and that o2 are a business, so she could not have the phone she wanted. We could have gone to any of o2's competitors and got a better deal. Having since complained to o2 directly they have made… Read Full Review

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★☆☆☆☆

“Do not use O2 Business for your business! ”

Written on: 07/12/2011

You would do well to AVOID O2 Business service if you value your business profits and productivity. After being told landline installation would take '7-10 days', it in fact took over 3 weeks! No phone, no broadband in the office = NO WORK! A router meant to deliver BEFORE the landline installation delivered 2 weeks AFTER the phone installation. Actually had to use a router from home and have the line changed to a dynamic IP address to get my business going. Still not on a static IP. Have… Read Full Review

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★★★☆☆

“Great product but dreadful (BT) backend”

Written on: 23/06/2011 by group62 (5 reviews written)

Ive been with o2 for some time now and the product is very good, where it lets itself down is the legacy BT backend service systems. When my business mobile contract expired I switched to a cheaper package with o2 which caused loads of billing problems and, my business phone being switched off twice, for 12 hours during a 6 month period. Ive been with Orange, Tmobile, Vodaphone, so I know that none of them are particularly great… Read Full Review

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★☆☆☆☆

“O2 Mobile Phone Contract for Business. ”

Written on: 18/04/2011

O2 Mobile Phone Contract for Business.

Think twice about using O2 for you business mobile phone service!!!

We have a small limited company, which relies heavily on our communication service to contact our clients and win new business. O2 was our first choice due to the popularity of the network, and it seemed to be the best business contract choice at the time of purchase (just over a year ago).

...choosing O2 has probably been the worst decision we've made for our business… Read Full Review

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