Thomas Sanderson Window Shutters Reviews - www.thomas-sanderson.co.uk

★★★★★
4.7 / 5
95% of users recommend this
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Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk

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Latest Reviews

★☆☆☆☆

“Threatening behaviour, worst customer service ”

Written on: 24/09/2021 by foyzur75 (1 review written)

Showed us one product supplied us another. When tried to raise the issue with the company instead of solving the problem they threat us with debt collector.Stay away from them. Before you make your choice read all the reviews on iO about them. It seems they’ve done the same thing to many people just like me. I have just wasted 10k with them as I am not happy with what they are installing… Read Full Review

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★★☆☆☆

“follow up service”

Written on: 19/09/2021 by Noelp (1 review written)

We had a number of pleated blinds and shutters fitted in 2017. some of the pleated blinds had a remote control function. Two were fine, another two have given repeated trouble, both packed up at different times, despite letters, emails and phone calls and a number of visits one still does not work at all and the other will not work remotely. I am still awaiting a response and a solution. The staff at customer care and the engineers have been very pleasant but nothing has been achieved… Read Full Review

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★☆☆☆☆

“Please do not be fooled by your charming 'friendly'...”

Written on: 25/08/2021

Please do not be fooled by your charming 'friendly' 'professional' salesperson. We requested roof blinds for our conservatory. The salesperson described how the blinds would be and showed us samples. However, after the fitter had installed the blinds THEY WERE NOT AS SOLD. THE FITTER EVEN ADMITTED THIS HAD BEEN A PROBLEM BEFORE AND EVEN THAT WEEK! Needless to say I approached Thomas Sanderson 'customer service' to be passed over weeks from pillar to post. Nobody seemed interested in listening… Read Full Review

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★★★★★

“Shutter Installation at our home ”

Written on: 09/06/2021 by Sheper (1 review written)

There were two Fitters for the job of our installation at our home in Gravesend, Kent. They arrived on time were very pleasant and polite. They worked quickly and quietly and made an excellent job of fitting the shutters. When finished they cleared up every scrap of packaging and put furniture back that they had to move. We are extremely pleased with the product and the manner in which the whole job from start to finish was carried out… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 01/04/2021 by LordCrowe (1 review written)

I wouldn’t go near this company, ever. Bought a property with their blinds fitted already for a not inconsiderable sum (the receipt was with the papers) but to clean behind the blinds requires a “slide tensioner handle” which the previous owners did not leave/have lost. Emailed customer services to be told that the latest design doesn’t require this tool, so “sorry we are unable to help on this occassion” (sic). Don’t waste your money as, when they next upgrade their design… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 29/03/2021 by MatCarpenter (1 review written)

So disappointed - ordered last September 2020 and got a call today, March 2021, having had three fitting dates missed, to be informed that I had another three month wait. I have had to chase every step of the way. Will never use you again and am in the process of asking for a refund… Read Full Review

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★★★★★

“Conservatory Blinds”

Written on: 25/06/2020 by 388Newton (1 review written)

Installation was delayed by a couple of months due to Lockdown, but installed last week; a couple of small adjustments needed post-installation, and we are impressed with the quality of the Aftersales Service; everything now looking really nice and working well. We are reassured to know that, should a Service Call be required, it is arranged quickly and efficiently without any fuss or bother. Many thanks to fitter for ensuring that we are completely happy with the blinds; we are glad we went with… Read Full Review

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★☆☆☆☆

“AVOID - still no blinds after 5 1/2 months”

Written on: 16/06/2020 by Mollie77 (1 review written)

After 5 1/2 months I am still waiting for my blinds! Buyer beware!!! Trying to use Covid-19 as some excuse for not installing blinds ordered and 50% deposit paid for in Feb. Was due to be installed morning after lockdown started, so I waited patiently until company resumed activity. Now suddenly the blinds are still being manufactured, components missing, no delivery date available. How could my blinds have been installed at 9am on 24 March if they weren't even manufactured? The installation… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 31/03/2020 by Kaiya341 (1 review written)

Unfortunately same horrible experience as the other review. I ordered a venitian blind for a bathromm not particularly fancy and with hindsight very expensive . My architect gave all the specs When the blind arrived with significant delay after a previous no show. It was not what we ordered. Immediately called and email the shop. No sign of life no apology nothing for more than a week. As soon as the government restrictions they sent me an email sayign they could not give an answer and were… Read Full Review

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★☆☆☆☆

“Incompetent and zero customer care ”

Written on: 10/03/2020 by Dawnkerslake (1 review written)

We started our search for blinds in November 2019 and saw several companies, most of whom were honest and said they were unable to help us. We have a very large room with a vaulted ceiling. The Thomas Sanderson representative that came over was extremely confident suggesting you could provide blinds for our window despite me saying others could not and pressing the point. I felt reticent but she said a surveyor would come over to measure up and we would be provided with temporary blinds. We… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 17/11/2018

I booked a consultation with Thomas Sanderson for a quote for some shutter blinds which was booked in for this morning but I have had a no show. They didn't call to say they have had to cancel or couldn't send a sales rep or apologise for the no show. I have spent my day off getting up early and waiting round for them all morning. Very poor customer service!!… Read Full Review

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★★★★★

“Overall extremely pleased with the purchase and...”

Written on: 09/11/2018 by Membery (1 review written)

Overall extremely pleased with the purchase and quality of shutters from Thomas Sanderson. The fitter did a first class job. The only small negative was the administration as we had to chase the company on a few occasions. The quality of the shutters is excellent but perhaps a little pricey. That having been said an overall 5* rating would be appropriate and we will consider the fitting of further shutters in due course… Read Full Review

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★★★★★

“New Shutters”

Written on: 11/10/2018 by NMcDonald2 (1 review written)

Our fitting technician arrived promptly this morning and proceeded to install our shutters in 5 rooms. He worked skilfully and tirelessly until they were all installed and they look fantastic. Our fitter then gave us a demonstration of how to use them, how to clean them and other tips from his experience. He then cleaned up after his work and left our house immaculate not before he helped me move my sofa back into its position. I am sure that he went the extra mile doing that and I wouldn't… Read Full Review

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★☆☆☆☆

“Delays and bad customer service”

Written on: 05/07/2018 by TeresaBBLONDON (1 review written)

Really unhappy with my purchase and the bad service provided by customer services and about all with the saleman who visited me. First of all: the saleman promised me that my conservatory blinds will be done in 2 weeks. I repeated this to him several times. I need them quickly or no deal. Secondly, he said cleaning the conservatory inside and outside was also included. Few days later a man came to take measures. Then he informed me that cleaning the conservatory was included but ONLY the… Read Full Review

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★★★★★

“High quality shutters ”

Written on: 02/07/2018 by Etienne619999 (1 review written)

Spend more gain more. My shutters are fabulous everyone on my street stops and stares. The service from start to finish has been second to none. The sales consultant was great and the fitter made the whole experience even better, attention to detail first class. I would highly recommend the shutters, who else gives 25 years guarantee. I am a very fussy and I am happy, so that something… Read Full Review

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★★★★★

“Wonderful new blinds”

Written on: 30/04/2018 by PorterSloan (1 review written)

Having rebuilt our conservatory last year and a winter which was pretty cold we realised that we would benefit from some new blinds. We have previously used Sanderson and were very impressed so we asked them again to provide a quote for eight new blinds. We were not disappointed. The almond coloured blinds are superb. They fit so nicely in the window panes and look so unobtrusive that not many visitors have realised they were there! The service was excellent and we will definitely go back… Read Full Review

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★★★★★

“Quality,Service , ValueThe”

Written on: 27/04/2018 by Ritchie55 (1 review written)

The consultation was informative and unhurried and all stages of the ordering and payment process were clearly explained. We chose the Shutters with the 25 year guarantee because they are easy to care for and with increasing age we wouldn't have to worry about putting curtains up and down. The shutters are of an excellent quality and allow light to flood into our rooms whilst giving privacy from outside.. we particularly like the adjustment bar being at the side, rather than in the middle, as… Read Full Review

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★★★★★

“ Very neat and elegant”

Written on: 18/04/2018

The blinds look very neat, clean and elegant. I particularly like the fact that they work both down and up allowing as much privacy and view as you wish.....very smart. Windows can be opened easily and cleaned easily. From initial enquiry, design appointment and fitting, service was faultless. My sister was so impressed she is having them for her sun room which is currently being built… Read Full Review

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★★★★★

“Best blinds ever!”

Written on: 12/04/2018 by PhilipR1 (0 reviews written)

Just taken delivery of my fantastic Thomas Sanderson Conservatory blinds.Overall customer service including survey and fitting first class! Will certainly be recommending to family and friends… Read Full Review

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★★★★★

“Excellent product ”

Written on: 06/04/2018 by GinaSpence (1 review written)

The whole experience from the first sales call was professional and fri3ndly. We chose a produc5 to pr3vent sunlight damaging furniture etc and the blinds we chose do that… Read Full Review

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