Trustpilot - www.trustpilot.com Reviews

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Latest Reviews

★☆☆☆☆

“Do not trust”

Written on: 22/04/2020 by LucilleClayton378 (1 review written)

Why do so many of my reviews, mostly good, get rejected by their Content Integrity Team. It is not fair, I just want to help others by writing a review. I emailed Trust Pilot a number of times to ask why my reviews were removed and never heard back. … Read Full Review

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★☆☆☆☆

“Should be re-branded DontTrustPilot”

Written on: 30/03/2020 by ScottishDale (1 review written)

TrustPilot used to be great, but in the last 2-3 years they have really learned some unscrupulous tactics. You cant trust a single review on that site these days, they remove any review that is even slightly bad, yet they continue to allow companies to pay money to be allowed to put reviews on their own products. As soon as you put a "REAL" review about a company they remove it and spout some rubbish about it being "automatically" removed by their "system". In real terms as soon as a company… Read Full Review

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★☆☆☆☆

“Don't believe everything you read”

Written on: 06/02/2020 by Collins468 (1 review written)

I used to review everything good and bad until I put a review on about Halfords as we was so pleased with the service we received. Trustpilot took my review off asking for paperwork etc, saying they didn't believe what I said. I cancelled my account. Don't believe what you read on that site, they pick what they want to publish… Read Full Review

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★☆☆☆☆

“Reviews published only if you don't upset some companies”

Written on: 29/01/2020 by Bobbybrown (1 review written)

Used to like Trustpilot until I "had the guts" to give 1 star review to one company. Just like I gave several time before to other companies. But this time I've picked the wrong company to give a bad review. It started with them claiming I have broke their rules(even if my review was just like the other reviews). It will be interesting to see when is your review removed after giving a 5 star good review just because you break their rules. Anyhow, I have amended my review as I really wanted to… Read Full Review

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★☆☆☆☆

“I decided to send my used phone based on glowing 5...”

Written on: 17/01/2020 by LiamBowen257 (1 review written)

I decided to send my used phone based on glowing 5 star reviews. See Handset Recycle reviews for details. But ensure it's the genuine 1 star reviews. I reported them to TrustPilot with email evidence of this. How did the deal with it, remove my genuine review. Since Decemeber I have emailed them on & off as the amount of fake reviews is a joke. I have also made them aware that I have been in contact with BBC Watchdog & explained that they will be exposed for supporting fake companies &… Read Full Review

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★☆☆☆☆

“Refusing to Merge Accounts”

Written on: 27/11/2019 by exchefdiner7311 (7 reviews written)

Refusing to merge an old account with an email address that I no longer have access to and which it is impossible for me to access. Closed my Ticket without taking any steps to resolve this, despite that I was told by Trustpilot Online Chat that there are other procedures for when a Reviewer no longer has access to a dead email account. (This must be very common) I have provided ierrefutable evidence of being the owner of both Trustpilot Accounts including attaching an email from a Solicitor… Read Full Review

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★☆☆☆☆

“Do not bother”

Written on: 29/04/2019 by Keshawnv265 (1 review written)

I sent a genuine bad review over parcel2go, they did not like it and removed it. They sent me numerous emails over this, they will not listen to you, I now do not trust anything on their website. I will not use their website again… Read Full Review

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Bert2013's Comment

Written on: 04/06/2019

True. I believe trust pilot is paid by companies to ensure bad reviews are hidden

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Rappy25's Comment

Written on: 17/01/2020

Yes you are correct. Not to be trusted.

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★☆☆☆☆

“Misleading & helping manipulative companies decieve...”

Written on: 28/03/2019

Placed several complaints on this site for misconduct of several companies including the Electrical and Heating Company and Trade Union (RMT), who merely deceive customers out of their money because they allow fake positive reviews to be published online! They just withdraw any honest negative reviews and do not care about consumers or their opinions whilst allowing admin from different companies to post false good reviews! Spreading the word this site is not to be trusted. DO NOT TRUST THIS… Read Full Review

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★☆☆☆☆

“trust pilot pulled my bad review of Yell.com ”

Written on: 14/02/2019 by CLM55 (2 reviews written)

I wrote a bad review on Trustpilot.com about my experience of yell.com's lack of support and my money wasted on a product service they sold me that was worthless. My 1st review was accepted by Trustpilot. Was it coincidence that after my review, Yell.com kindly deleted my website listing from ALL internet search engines? This has devastated my business now.  I wrote a second review in Trustpilot.com to inform people to be aware of Yell.com's way of getting back at a customer but Trustpilot… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Trustpilot”

Written on: 07/02/2019 by TyrellCassidy (1 review written)

I have just gone to write a review of a company on trustpilot and on reading the reviews left by other people it was so obvious that these reviews looked fake as they were all worded virtually the same and all within a few hours of each other. Have a look on trust pilot for a company called Paymentsense most of the 5 star reviews are identical and certainly don't reflect the company I have been dealing with… Read Full Review

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Clm55's Comment

Written on: 14/02/2019

I completely agree. I have noticed the same for reviews about Yell.com.

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★☆☆☆☆

“Trustpilot Breaches GDPR & Privacy Laws”

Written on: 22/11/2018 by Victoria-Plumb (2 reviews written)

In order to sign up to Trust Pilot you must accept that the WILL HAVE access to your contacts / address book - you cannot decline this. This is a breach of privacy and the European GDPR… Read Full Review

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★☆☆☆☆

“Absolute bunch of idiots. Claim to look after their...”

Written on: 15/07/2018 by NathanialOwen (1 review written)

Absolute bunch of idiots. Claim to look after their customers. However, if you don't purchase their premium options these clowns put a message on your trustpilot business page saying that we are postiving fake reviews! Big companies like this think they are above the law. In my case, i had competitors post fake reviews, not myself. I had not re-collection of it. These guys either need to look after us as well as potential purchasers! … Read Full Review

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★☆☆☆☆

“Reviews will be removed”

Written on: 19/04/2018 by Andersenjj53 (1 review written)

I had the same experience as others described on this site. Reviews are removed without sufficient explanation. I'd like to understand how Trustpilot are funded… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Great for making your company look good!”

Written on: 18/04/2018 by picklematrix (1 review written)

They remove negative comments after c.28 days. Not only that, your review will be "reported" for compliance purposes. Take that how you will… Read Full Review

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★★★☆☆

“Can trust pilot be trusted?”

Written on: 07/02/2018 by EvieJohnson345 (1 review written)

Submitted a critical report regarding my bitter experience with 'We buy any car.com', just as it happened to me. It was only on temporarily before being removed/assessed due to a request by we buy any car. There was nothing make believe about my report but factual. I have since heard criticisms regarding so called supporting companies who pay to advertise on Trust Pilot. That being the case how can they be so impartial? Trust pilot have not contacted me regarding the report except for an… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Supported by Big Companies & Full of Fake Positive...”

Written on: 16/12/2017 by jasoncooke93 (59 reviews written)

Don't Trust the Pilot. Even when posting a genuine experience and submit actual order numbers for companies, you're review is taken down and you get this email... "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of shutl.co.uk has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That… Read Full Review

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★☆☆☆☆

“No negative reviews, because they are doctored.”

Written on: 09/10/2017 by CharityHerndon351 (1 review written)

I once wrote a negative review of a company. Trusrpilot contacted me several times to try and get me to change it, then they took it down anyway. Now no one trusts their reviews… Read Full Review

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Coventrian69's Comment

Written on: 29/10/2017

They did the same with me

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Smithers1960's Comment

Written on: 04/01/2019

I had exactly the same experience.

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Jasoncooke93's Comment

Written on: 30/12/2017

Yup. Pressure from the companies that pay them.

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★☆☆☆☆

“BIAS”

Written on: 30/09/2017 by chessmachine (20 reviews written)

I now find Trustpilot bias towards businesses suspending pertinent reviews immediately should the company complain… Read Full Review

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★☆☆☆☆

“Bias”

Written on: 16/08/2017 by MrFigg (3 reviews written)

You only have to look at Trustpilot's home page to tell they are in the business of making money out of businesses. They allow them to come along and report negative reviews which are instantly suspended from the site, Trustpilot email the reviewer to tell them this and to supply invoices etc to prove they are a genuine customer - Fair enough, but after you have done this the review remains suspended for day after day whilst they are supposedly investigating the review. Just like at all the… Read Full Review

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Mrfigg's Response to MrFigg's Review

Written on: 17/08/2017

Last sentance should read: "Just look at all the positive scores...." Typo but couldn't find any way to edit the review to correct

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★☆☆☆☆

“ COMPLIANCE PROBLEMS”

Written on: 31/07/2017 by CHATZ (5 reviews written)

What a great system Trustpilot uses for compliance!! Don't waste your time writing reviews (Good or negative) as they can't be bothered to answer emails why it's reviews are rejected. Lost the plot now… Read Full Review

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