HSBC Mortgage https://mortgages.hsbc.co.uk Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
12% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
HSBC Mortgage https://mortgages.hsbc.co.uk - Ask a question now

Media Gallery for HSBC Mortgage https://mortgages.hsbc.co.uk

HSBC Mortgage https://mortgages.hsbc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dreadful, shocking, shambles.Withdrew application...”

Written on: 04/05/2018

Shockingly bad. They let me get all the way to solicitors stage before I found out that because I purposely didn't include my partner on the application (didn't need her credit so no point in having us both go through the pain) they hit me with a £100 fee and told me to get an independent solicitor to help us sign a certificate of execution which is another £300. At each and every step of the was I have quickly supplied proof of income, bills, ID the whole lot. Even had a post office counter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst experience ever ”

Written on: 29/01/2018 by samanthafoster (1 review written)

Tried to remortgage through HSBC, jumped through hoops to give them evidence they required calling different departments having a valuation and even though we were given an agreement in principle I was told that there would have been no way they could help us form the start. So basically I have wasted 2 weeks of my life and spoke to every department in HSBC but no-one bothered to tell me as only 1 department are able to advise that although the internet application accepts the figures and gives… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I wish I’d seen these reviews earlier . Awful delays. ”

Written on: 01/12/2017 by MarinaJarvis (1 review written)

I submitted my application via telephone on 17/10/17. I’ve been a HSBC customer for decades. I’m simply applying to port my current mortgage to my new property. I’m a sole applicant with no chain. The whole thing has been appalling. Firstly, you can’t get any information over the phone; you have to speak directly to your own mortgage advisor; except they don’t have direct dial numbers. I email her, get her out of office saying ring the customer service number & when I ring them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful experience ”

Written on: 25/11/2017 by Karli112 (1 review written)

I am utterly furious at the terrible service from HSBC. I think they are such a massive organisation nobody knows what's happening with different departments. We finally got a phone call on the 16th November saying our online application had been approved, subject to valuation. I told them I had submitted an independent valuation when I submitted our paperwork, surprise surprise they now say it has "gone missing." I knew they may still do their own valuation which isn't an issue. I was told on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Leedslass2's Comment

Written on: 11/12/2017

Thought I'd post an update. HSBC sent their valuer to the property 2 weeks ago but wouldn't tell me what he'd valued the house at. Online application shows "ready for offer" from 5th December. Ive had to call them yet again for an update . I was told the offer had been generated and I could view it in the "view my documents" section. So I logged on and surprise surprise, no offer documents are there. So I've called them back, yet again. Now I've been tokd that I have to pay the fee of £999 before they will tell me what the mortgage offer is! This is the first time this has been mentioned! Why the hell would I pay this when I don't even know what they're offering! I swear they make it up as they go along! It's now been almost 8 weeks since we submitted our application. Disgusted doesn't even come close.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Leedslass2's Comment

Written on: 19/12/2017

Update - I paid the £999 fee on 12th December and lo and behold the mortgage offer appeared online. I wasn't happy with some of the terms and conditions but have now been told it's tough as I've paid the fee. Application has now been sent for conveyancing which will take a further 4 to 6 weeks and we're already 10 weeks in to this. I am sorry I ever went to HSBC for a mortgage, they changed the amount they are lending us bit I couldn't see that until I viewed tge mortgage offer, which I had to pay £999 to get. I feel I have been blackmailed out of £999 so now I have no choice but to see this through. Vefy stressful.
I have a friend who is remortgaging with a home owner loan similar to mine. She started the process 3 weeks ago, it's done and dusted and will receive her loan this week from the Halifax.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Leedslass2's Comment

Written on: 24/01/2018

Update- our "case" is now being dealt with by Optima Legal who carry out the conveyancing. We had to fill in yet more paperwork. Going by the reviews I've seen about Optima, I don't have high hopes about them. Still don't have an end date in sight, over 3 months and counting. Shocking.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 3 Comments
★☆☆☆☆

“Torturous application process”

Written on: 21/11/2017 by 1952Humphrey (1 review written)

The online application process is dreadful, poorly designed with the same information repeatedly requested. Calls to the help desk provide little comfort too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“First time buyer ”

Written on: 08/11/2017 by TalonFitzsimmons473 (1 review written)

I am a FTB, the bank I am with turned me down. Went to HSBC after one month to be exact, my mortage was approved . For me it was a very good experience cause I had one to one with the mortage advisor that I spoke with in the beginning and carried on until it was approved. Can’t complain , but I find you have to have with them which might be baecause if there good rate they have a lot of people coming there way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs!”

Written on: 12/09/2017 by 1948Reese (1 review written)

Worse than useless! HSBC failed to pay my mortgage funds on time, leaving me homeless for 4 days, with all my belongings in a removal van, and hundreds of pounds out of pocket. Their explanation was to blame their conveyencer, (who they had chosen, and made me pay for). I'm still trying to get compensation through the Financial Ombudsman two months later. I would give them no stars, if that was an option!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Delay to HSBC mortgage apocation cost me £400!”

Written on: 31/08/2017 by Why.com (1 review written)

HSBC took so long to process my mortgage application that my fixed rate with my previous lender expired and I was transferred onto the variable rate, which cost me an extra £400 for that month. HSBC had to be chased every step of the way to progress my application. I was given conflicting information every time I phoned them. Totally incompetent, regret moving my mortgage to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mortgage Application”

Written on: 14/08/2017 by Lazebee (1 review written)

2 Year fixced rate at 1.44 This was the worst experience ever. I was invited to apply by telephone as the first available appointment in bramch was in excess of 30 days away. Day of telephone call I had already uploaded onto system Advisor already aware I wanted to remortgage just repaying the exisiting mnortgage, no extras. 7 years 61000 with a property worth 250K which meant we were borrowing about just under 25 %. Well within the guidelines for the lowest rate of 1.44 over 2 years with no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful HSBC”

Written on: 15/07/2017 by Dominguezpn330 (1 review written)

HSBC are dreadful. They are slow, incompetent, blatantly lie on the phone and have made our experience of buying a house terrible. Our mortgage was approved over 2 months ago and yet we have been waiting for HSBC to instruct solicitors so that the funds can be transferred. Every day a phone call to a different person within HSBC proves equally worthless. We are likely to lose the property and will have to move into rented accomodation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Slow and useless”

Written on: 24/06/2017

We saw the headline rates with HSBC which looked good and so decided to use them for a 40% LTV mortgage. What a mistake!! Original contact by phone on 07/04/17 still waiting for formal offer 22/06/17 Initial phone contact was made and they have a date for telephone interview 2 weeks later , they could not do a time and date to match us, no evening spots at all. That over gave MIP but required us to take all proofs into branch. Did that then decided they wanted all documents sent!!! The branch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible delays from HSBC to offer mortgages - Stay away”

Written on: 25/05/2017 by JaelynnMilne (1 review written)

We recently applied for HSBC mortgage in 1st week of April 2017 and we applied for 1 day decision mortgage. We had all our papers and documents they had required but i am still waiting till today 25th May 2017 to here a decision from the bank. The property we were buying has now been put back on the market. The owners could not wait any longer for us as they dont trust if we will be able to secure a mortgage as its getting delayed so long. We should have gone to other provider. We made a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Not sure what all the bad reviews are about”

Written on: 21/01/2017

As in my title I have no idea how so many people are having a bad experience... I applied for a DIP, passed, asked if I wanted a branch or phone appt opted for a phone was given dates also times.. I will get an email with a link to upload docs before my phone appt i was told and I did... called on time and on date arranged told exactly what would happen and it did. Passed again then was told an under writer will have final look at all docs etc.. inbetween this received and email from a contact… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rachvm's Comment

Written on: 27/02/2017

Hi,

Currently about to put in a mortgage application and wondering how long the process is taking. Just wondered whether you had, had your mortgage back yet.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Snoopdoggycod's Comment

Written on: 27/02/2017

Hi. All going well. Just waiting on my current mortgage lender to provide details of my settlement. Looking at my remortgage completing in the 4th of April. Would be earlier only i will have a penalty charge from exisiting if i complete before.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Timewasters and unprincipled”

Written on: 02/07/2016 by Olsonad277 (1 review written)

So we got a mortgage in principle from HSBC after being a customer for 20 years plus, undertook all the paperwork plus hours and hours of application phone calls. Their actual offers are nothing like the mortgage in principle offers even if the data provided matches or improves throughout the process. We required a 30% LTV mortgage after being customers since University, some 20 years plus. We have no debt, the required monthly mortgage payments were 1/5th of our take home salary. It took them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shockingly bad communication”

Written on: 18/05/2016 by Paris414 (1 review written)

After initially contacting HSBC to apply for a mortgage, I had to wait over a week before a call was set up, and then a further two weeks before having any communication from them at all. When they finally called to update me, they informed me that my mortgage had not been approved despite having been told from early on that they didn't expect any problems. They were unable to tell me why it had been rejected, and were also unable to give me any indication of how much I would be able to borrow… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“very disappointed”

Written on: 25/04/2016 by blOwen405 (1 review written)

Our son is getting a mortgage through HSBC and the treatment by them of him has made us suggest he goes to the Financial Ombudsman. We are shocked by the misinformation given to him by staff member… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Should have heeded the reviews! Very poor and slow...”

Written on: 19/03/2016 by lockster (2 reviews written)

In hindsight I should have avoided the HSBC like the plague. I'd read the reviews and thought surely they cant be that bad, after all they are a high street bank. Unfortunately they are! BE WARNED!!!! Very very slow in processing information. Call center a joke as they cannot tell you anything merely advise you that they will email the underwriter and get them to call you back which never happens. They ask for information that has already been supplied on numerous occasions. Totally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mistakes at every stage of the process”

Written on: 05/03/2016 by stewart24 (1 review written)

Having had a HSBC mortgage for 5 years I think I am well placed to now write a review. Generally, I would warn that they are very easy to get an agreement in principle from but very difficult to get a mortgage. Specifically from our experience, we nearly lost the purchase of our house as HSBC forgot to send us a letter to explain that their valuation had come in slightly below the purchase price (the letter existed on their system but was just never posted), so when we came to draw down the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Diabolical - Sort it out HSBC!”

Written on: 01/03/2016 by TinaSabrina (2 reviews written)

I have just had an awful experience with HSBC and its still going on. Looks like they either employ incompetent staff in their branches (namely Stourbridge) or they're looking to slowly kill off their local branches by removing all the decision making away from their branches. My mortgage application has had so many hiccups which could have been avoided (incorrect spelling of name, collecting wrong documents/not enough documentation even though everything was offered upfront in face to face… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor Customer Service”

Written on: 22/01/2016 by Kendal200 (1 review written)

I am currently in the process of moving home. I have an HSBC bank account and was recommended to try HSBC for a mortgage as well, as I was told I would get a better rate because I was already a customer. This evening I phoned the Mortgage Team. They did provide me with an Agreement in Principle, however the member of staff I spoke to was incredibly rude with me. I have a fairly decent deposit and am fully employed in a good job, however I was treated very poorly. I will definitely not be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview