HSBC Mortgage https://mortgages.hsbc.co.uk Reviews

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HSBC Mortgage https://mortgages.hsbc.co.uk

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Latest Reviews

★☆☆☆☆

“Torturous application process”

Written on: 21/11/2017 by 1952Humphrey (1 review written)

The online application process is dreadful, poorly designed with the same information repeatedly requested. Calls to the help desk provide little comfort too… Read Full Review

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★★★★☆

“First time buyer ”

Written on: 08/11/2017 by TalonFitzsimmons473 (1 review written)

I am a FTB, the bank I am with turned me down. Went to HSBC after one month to be exact, my mortage was approved . For me it was a very good experience cause I had one to one with the mortage advisor that I spoke with in the beginning and carried on until it was approved. Can’t complain , but I find you have to have with them which might be baecause if there good rate they have a lot of people coming there way… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 12/09/2017 by 1948Reese (1 review written)

Worse than useless! HSBC failed to pay my mortgage funds on time, leaving me homeless for 4 days, with all my belongings in a removal van, and hundreds of pounds out of pocket. Their explanation was to blame their conveyencer, (who they had chosen, and made me pay for). I'm still trying to get compensation through the Financial Ombudsman two months later. I would give them no stars, if that was an option!… Read Full Review

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★☆☆☆☆

“Delay to HSBC mortgage apocation cost me £400!”

Written on: 31/08/2017 by Why.com (1 review written)

HSBC took so long to process my mortgage application that my fixed rate with my previous lender expired and I was transferred onto the variable rate, which cost me an extra £400 for that month. HSBC had to be chased every step of the way to progress my application. I was given conflicting information every time I phoned them. Totally incompetent, regret moving my mortgage to them… Read Full Review

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★☆☆☆☆

“Mortgage Application”

Written on: 14/08/2017 by Lazebee (1 review written)

2 Year fixced rate at 1.44 This was the worst experience ever. I was invited to apply by telephone as the first available appointment in bramch was in excess of 30 days away. Day of telephone call I had already uploaded onto system Advisor already aware I wanted to remortgage just repaying the exisiting mnortgage, no extras. 7 years 61000 with a property worth 250K which meant we were borrowing about just under 25 %. Well within the guidelines for the lowest rate of 1.44 over 2 years with no… Read Full Review

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★☆☆☆☆

“Dreadful HSBC”

Written on: 15/07/2017 by Dominguezpn330 (1 review written)

HSBC are dreadful. They are slow, incompetent, blatantly lie on the phone and have made our experience of buying a house terrible. Our mortgage was approved over 2 months ago and yet we have been waiting for HSBC to instruct solicitors so that the funds can be transferred. Every day a phone call to a different person within HSBC proves equally worthless. We are likely to lose the property and will have to move into rented accomodation… Read Full Review

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★☆☆☆☆

“Slow and useless”

Written on: 24/06/2017

We saw the headline rates with HSBC which looked good and so decided to use them for a 40% LTV mortgage. What a mistake!! Original contact by phone on 07/04/17 still waiting for formal offer 22/06/17 Initial phone contact was made and they have a date for telephone interview 2 weeks later , they could not do a time and date to match us, no evening spots at all. That over gave MIP but required us to take all proofs into branch. Did that then decided they wanted all documents sent!!! The branch… Read Full Review

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★☆☆☆☆

“Terrible delays from HSBC to offer mortgages - Stay away”

Written on: 25/05/2017 by JaelynnMilne (1 review written)

We recently applied for HSBC mortgage in 1st week of April 2017 and we applied for 1 day decision mortgage. We had all our papers and documents they had required but i am still waiting till today 25th May 2017 to here a decision from the bank. The property we were buying has now been put back on the market. The owners could not wait any longer for us as they dont trust if we will be able to secure a mortgage as its getting delayed so long. We should have gone to other provider. We made a… Read Full Review

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★★★★★

“Not sure what all the bad reviews are about”

Written on: 21/01/2017

As in my title I have no idea how so many people are having a bad experience... I applied for a DIP, passed, asked if I wanted a branch or phone appt opted for a phone was given dates also times.. I will get an email with a link to upload docs before my phone appt i was told and I did... called on time and on date arranged told exactly what would happen and it did. Passed again then was told an under writer will have final look at all docs etc.. inbetween this received and email from a contact… Read Full Review

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Rachvm's Comment

Written on: 27/02/2017

Hi,

Currently about to put in a mortgage application and wondering how long the process is taking. Just wondered whether you had, had your mortgage back yet.

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Snoopdoggycod's Comment

Written on: 27/02/2017

Hi. All going well. Just waiting on my current mortgage lender to provide details of my settlement. Looking at my remortgage completing in the 4th of April. Would be earlier only i will have a penalty charge from exisiting if i complete before.

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★☆☆☆☆

“Timewasters and unprincipled”

Written on: 02/07/2016 by Olsonad277 (1 review written)

So we got a mortgage in principle from HSBC after being a customer for 20 years plus, undertook all the paperwork plus hours and hours of application phone calls. Their actual offers are nothing like the mortgage in principle offers even if the data provided matches or improves throughout the process. We required a 30% LTV mortgage after being customers since University, some 20 years plus. We have no debt, the required monthly mortgage payments were 1/5th of our take home salary. It took them… Read Full Review

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★☆☆☆☆

“Shockingly bad communication”

Written on: 18/05/2016 by Paris414 (1 review written)

After initially contacting HSBC to apply for a mortgage, I had to wait over a week before a call was set up, and then a further two weeks before having any communication from them at all. When they finally called to update me, they informed me that my mortgage had not been approved despite having been told from early on that they didn't expect any problems. They were unable to tell me why it had been rejected, and were also unable to give me any indication of how much I would be able to borrow… Read Full Review

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★☆☆☆☆

“very disappointed”

Written on: 25/04/2016 by blOwen405 (1 review written)

Our son is getting a mortgage through HSBC and the treatment by them of him has made us suggest he goes to the Financial Ombudsman. We are shocked by the misinformation given to him by staff member… Read Full Review

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★☆☆☆☆

“Should have heeded the reviews! Very poor and slow...”

Written on: 19/03/2016 by lockster (2 reviews written)

In hindsight I should have avoided the HSBC like the plague. I'd read the reviews and thought surely they cant be that bad, after all they are a high street bank. Unfortunately they are! BE WARNED!!!! Very very slow in processing information. Call center a joke as they cannot tell you anything merely advise you that they will email the underwriter and get them to call you back which never happens. They ask for information that has already been supplied on numerous occasions. Totally… Read Full Review

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★☆☆☆☆

“Mistakes at every stage of the process”

Written on: 05/03/2016 by stewart24 (1 review written)

Having had a HSBC mortgage for 5 years I think I am well placed to now write a review. Generally, I would warn that they are very easy to get an agreement in principle from but very difficult to get a mortgage. Specifically from our experience, we nearly lost the purchase of our house as HSBC forgot to send us a letter to explain that their valuation had come in slightly below the purchase price (the letter existed on their system but was just never posted), so when we came to draw down the… Read Full Review

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★☆☆☆☆

“Diabolical - Sort it out HSBC!”

Written on: 01/03/2016 by TinaSabrina (2 reviews written)

I have just had an awful experience with HSBC and its still going on. Looks like they either employ incompetent staff in their branches (namely Stourbridge) or they're looking to slowly kill off their local branches by removing all the decision making away from their branches. My mortgage application has had so many hiccups which could have been avoided (incorrect spelling of name, collecting wrong documents/not enough documentation even though everything was offered upfront in face to face… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 22/01/2016 by Kendal200 (1 review written)

I am currently in the process of moving home. I have an HSBC bank account and was recommended to try HSBC for a mortgage as well, as I was told I would get a better rate because I was already a customer. This evening I phoned the Mortgage Team. They did provide me with an Agreement in Principle, however the member of staff I spoke to was incredibly rude with me. I have a fairly decent deposit and am fully employed in a good job, however I was treated very poorly. I will definitely not be… Read Full Review

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★☆☆☆☆

“Slow: products good for remortgage but too slow for...”

Written on: 11/11/2015 by lucy-looo (1 review written)

I agree with everyone else, their customer service is shocking. No one has any idea of how the application is progressing and their computer system is unreliable and full of bugs. The time from commencing the application to release of funds is far too long. I was releasing equity from our house but had I been purchasing another property I am sure we would have lost it. The only redeeming point is their products are often market leading… Read Full Review

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★☆☆☆☆

“Should be stopped from trading unless they get act...”

Written on: 26/10/2015 by btAllen423 (1 review written)

We had a mortgage transfer and it took forever with HSBC but was less important as we were not moving. When we finally did move, our buyers were using HSBC and they delayed unnecessarily due to general slowness about 5 weeks after everything was done. We had lawyers on both sides who were ready to go but Countrywide who HSBC insist on using, ask pedantic questions to which they already have the answers to on an ad hoc basis. Real solicitors ask all the questions in one go and further questions… Read Full Review

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★☆☆☆☆

“Complete mortgage shambles”

Written on: 18/09/2015 by RoryMoser (1 review written)

HSBC are my current mortgage provider so I decided to stick with them for my new mortgage... big mistake! I started my application on the phone, which was when I was made aware of the infuriating arrangement regarding solicitors. I opted to continue to use my own solicitor who was obviously not one of their 43 approved solicitors. I was assured the role of the HSBC's solicitors at the end wouldn't extend the process more than a week or so... which was completely wrong and a lie. It has so far… Read Full Review

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Pilot1989's Comment

Written on: 12/10/2015

totally agree HSBC worst bank ever cant wait for then to quit UK and rot back in China - they have worst record for mortgage completions and could not give a monkey on stress for all people involved with moving home process - full red tape nonsense and bureaucracy - don't worry they are leaving UK soon !!!

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★☆☆☆☆

“Very, very poor customer service”

Written on: 31/08/2015 by DakotaSpears (1 review written)

I have now used HSBC twice for mortgages (I should have learnt first time!)and on both occasions although the products are very competitive, the customer service is appalling. They are faceless, unresponsive and shambolic. The fundamental problem is that no-one takes end-to-end accountability for your application. The application gets shifted from department to department over weeks and weeks and weeks. You have to chase them at every single step to have any hope of completing the… Read Full Review

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