TomTom GO 1000 Live Reviews

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TomTom GO 1000 Live
50.0% of users recommend this
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  • Ease of Use

  • Clarity of Instructions

  • Map Accuracy

  • Value For Money

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Latest Reviews

“excellent ”


written by Mortimer on 02/02/2012

I bought this unit from halford just before Christmas 2011 and paid £179.00 comes with live services and free map upgrade for 12 months, its been 2 months and i use it every day in London, i am glad to see not for 1 sec this unit lost signal in city like EC postcode, i have been using tom tom since 7 years and my last unit was tom tom 1XL, that unit failed me and gave me heart attack every day losing signal in the middle of London is nightmare so that problem is sorted. its slightly heavy,but well built good screen and excellent speaker, mount can be left in the car, its slightly tricky to dismount you need boath hands free to do this because of strong magnet but good side of strong magnet is unit feel very sturdy and don't wobble. upgrading is very easy PLEASE do not use old application, instead MY TOM_TOM is for this unit (online) live service is very handy with google search,finding local places is easy but i feel its expensive to pay 49 pound a year.

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“The GO 1000 range of features represent a backward...”


written by on 10/04/2011

The GO 1000 range of features represent a backward step from the GO 550 Live. The fluid touch screen will respond only to a finger, not a PDA stylus which would allow greater accuracy and speed. There is no itinerary planning; no additional maps or voices may be downloaded; the Google search is cut back (useful info such as telephone numbers for places of interest are no longer provided). Tom Tom Home is replaced by My Tom Tom which offers a less interactive service; there is no backup facility for personal settings so if you have to use factory reset you lose all of your favourites and other settings. Corporate promises to address these shortcomings have no end date for their introduction. I am on my third device due to software shortcomings which Tom Tom has been unable to fix through customer services. They have honoured their warranty but at high cost through customer frustration.

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Subarudriver's Comment

Written on: 27/05/2012

One year on from the preceding review I have had nothing but problems with downloading and installing map updates via both the initial free service and the subscription service which I bought later. Apart from the 90mins+ which it takes to download the new map file, installation onto the SatNav device has always failed requiring advice form the TomTom support centre. Initially the technicians don't appear to know what to recommend. After a few days of emails the fixes have ranged from deleting and re-installing MyTomTom, deleting specific files on my PC, deleting and re-installing the device driver and clearing the cache of the new map file. None of these seems to have a logical connection with merely loading a new map file and the latter action means downloading the map update all over again - another 90mins wasted.
This weekend (24 May 2012) the whole sorry, crashing experience happened again but this time the original map was wiped off my device leaving it totally useless; the installation again and persistently failing, a seeming inability to communicate between PC and TomTom device.
To add insult to injury, at 17.30pm on 24th, in mid-conversation with the support staff member, the telephone was rudely closed off (office ours are until 5.30pm, Monday to Friday). Over the weekend I have made several attempts to recover the situation using previous emailed advice. Some 12 hours of my time. None of this has succeeded and I have now used up my monthly Internet download quota; each map file is some 3.5 gigabytes.
This shoddy service has left me without my SatNav just a few days from a 1200 mile round trip holiday journey. And, if I am asked to download the map file once more I shall have to pay BT for the extra gigabytes at a premium rate.
I have seen another user review stating "device was wrecked by a TomTom map update failure".
When functioning the device is OK but the software is unreliable and technical support mediocre. The live traffic service has also proved very ineffective, even on major routes in the UK. I have also found it better to email map errors and changes directly to Teleatlas. you get a near instant reply that something will be done. The TomTom service has never been successful despite reporting the same change over almost one year.
Would not recommend TomTom to anyone who requires a robust product.

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