Home Furnishings UK Limited Reviews - www.hf4you.co.uk

★★☆☆☆
1.8 / 5
21% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 07/08/2021 by Santiago234 (1 review written)

A one man company with awful degrading treatment of customers. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid Shocking Company”

Written on: 11/06/2021 by Kerry76 (1 review written)

This company has failed to deliver a bed on two separate occasions leaving my 80yr father-in-law sleeping on the settee. Speaking to customer service is shocking with them showing little empathy and a lack of ownership to resolve passing the blame to the delivery company. Had to put a PayPal claim in to receive a refund! Update: bed delivered 8 days late however, on unpacking the quality was atrocious. They did offer a refund through PayPal if we sent it back. We explained that our father in… Read Full Review

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★☆☆☆☆

“Beware and avoid at all cost”

Written on: 20/02/2021 by Graham.J (1 review written)

This company ,in a nutshell,are toxic! They sold us a mattress ,which was portrayed as the same as what we had owned..and enjoyed for 8 years.What we received was a much inferior mattress bearing no resemblance to what we ordered.Different fabric,failed stitching and totally deformed after one night use.Took it up with Hf4you....not interested at all...their attitude is deplorable...raised a dispute through Paypal and obtained a refund,albeit it cost us £90 in courier charges to return.All i… Read Full Review

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★☆☆☆☆

“Beware rogue traders”

Written on: 24/05/2019 by Woods73 (1 review written)

No stars! They didn't deliver the bed when promised, were deceitful and inept on the phone, disingenuous and refused to provide a refund. They are cheap for a reason, cos they're desperate for your money and can't deliver. Don't waste your time, money or energy. Order from the well established competitors who understand good customer service. I've raised a dispute with my bank and reported them to trading standards… Read Full Review

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★☆☆☆☆

“No after sales service at all”

Written on: 21/03/2018 by RichardScriven (1 review written)

If I didn’t have to put a star I wouldn’t, Bought a bed on Amazon off this Seller, bed turned up two days later than Amazon informed us. So wasted 2 days, when bed was opened it had a snapped spar, on headboard piece, after continued contact with seller and Amazon, still nothing rectified. They want us to pay for collection of £45 or return goods for refund at our own expense, the box takes two people to carry and won’t fit in car, surely as they supplied item not fit for purpose they… Read Full Review

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★☆☆☆☆

“WARNING! DO NOT WASTE YOUR MONEY! ”

Written on: 23/02/2018 by BraelynOgle310 (1 review written)

WARNING! DO NOT TRUST! WOULDN'T BOTHER BUYING FROM HERE! WARNING! The saying is true 'buy cheap, buy twice' Our divan bed broke after a few months on both sides. Even the wood snapped on the side its that cheaply made. Even though your ment to have ' 1 year Warrenty' they don't want to know! They just want you to pay for a new one. They are very DISHONEST AND UNTRUSTWORTHY! Each person I spoke to was very rude and gave me numerous different prices and answers when I tried to resolve this issue… Read Full Review

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★★★★★

“Brilliant Service And Great Quality Product!!!”

Written on: 08/12/2017 by 407Jordan (1 review written)

I just wanted to say how pleased I am with the service I received from you guys, many thanks. Will definately be ordering again… Read Full Review

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★☆☆☆☆

“Awful rude customer service”

Written on: 21/06/2017 by zsMacDonald291 (1 review written)

Bought a bed online when it arrived it had parts missing that made it impossible to use. When i requested the parts namely pneumatic arms and support rails, I was told to pay extra money £75 more to be precise. Then the item that did come had no pistons and no support rails. When i asked for them I was told to f off I'm not getting anything. Went to trading standards… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 13/06/2017 by Bethany396 (1 review written)

Bought a bed from them and arrived promptly with no issues. 6 months later the mattress broke, contacted them and they were very helpful and said they would email. 8 months later and only 3 responses to 17 emails and still no luck in trying to return the faulty bed. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“DONT BUY FROM THEM”

Written on: 02/03/2017 by geo1000 (3 reviews written)

If you want garbage customer service, ignored by email and telephone then these are the people to deal with. I had to threaten them with further action when they refused to cancel and refund my money. Dont be fooled by the pretty website. They will treat you with contempt and you will have nothing but problems. There are other retailers out there who will genuinely value your custom. Use one of them and stay well clear of Home Furnishings UK… Read Full Review

Holly198504's Response to geo1000's Review

Written on: 13/06/2017

Same thing happened to me, after 8 months I had to give up as didn't have time while dealing with a baby. Waste of £400 on a mattress. With all the decent Companies struggling out there I wish this one would go into liquidation so the business could go to those who deserve it

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★☆☆☆☆

“pushy dodgy salesman”

Written on: 27/01/2017 by 26Salazar (1 review written)

totally obnoxious salesman (sales boy really) when I said no to buying one of his dodgy off the back of a lorry mattresses he became very aggressive, I can see how scary this could be to an elderly person. if you see these clowns pull outside your house take my advice and don't even open the door. if the products are so good surely we would be going to them instead of them bothering us… Read Full Review

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★☆☆☆☆

“Dishonest company with terrible service”

Written on: 16/01/2016 by AlessandraCollins (1 review written)

No communication, item late and mislabelled, promised refund numerous times which never arrived despite dozens of calls and e-mails. Had to take court action to force them to comply. Rude, incompetent and dishonest. The worst company I have ever dealt with… Read Full Review

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★☆☆☆☆

“No stars from me”

Written on: 15/01/2016

Waited in all day yesterday for my delivery and nothing......no fone call explaining why they never arrived,or when they might arrive! wish I had read the reviews first. Not sure if I'll get money back as can't even find a phone number. So disappointed… Read Full Review

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★★★★☆

“Very Impressed”

Written on: 08/10/2015 by BH20 (1 review written)

After reading a few negative reviews I was wary of using this company, however this was completely unfounded. I found the customer service by phone and live chat incredibly helpful. I phoned them on the day of delivery and was given the couriers phone number so I could call and get a more precise time of arrival. They lost one star as when ordering I was under the impression that I would be contacted to confirm the date of delivery and this didn't come! But the customer service, and the bed I… Read Full Review

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★☆☆☆☆

“Ordered some sofas with hf4you as their website...”

Written on: 29/09/2015 by eyCochrane72 (1 review written)

Ordered some sofas with hf4you as their website claimed next day delivery. Called to confirm a time, they said the sofas wernt in stock so it would be 7 days before delivery could be arranged. I waited 8 days, called them, and they said it would be another 3 days. Waited their call...nothing. Called them on the 11th day and they confirm delivery for the next day so i took the day off work. Waited in all day, nothing. Called the next day, they said that the courier had damaged them. They told me… Read Full Review

Lmt83's Comment

Written on: 31/08/2017

Same thing happened to me, only ordered with them coz it was the quickest 2 day delivery.
I then received a call 2 days later to say it wasn't in stock and would be delivered 2-3 later.
2-3 weeks later still no call email or bed I then called them to find out where my bed was as the money had been taken weeks before from my account.
2 ignored emails later I rang and was told another 2-3 weeks. .........6 weeks later I sent them a stern email asking where and when and if I was receiving my order and got a very short email back to say it will arrive tomorrow...... had I not emailed them I don't think I would have received my order.
Dreading opening the bed as I anticipate either damaged poor quality or missing parts reading others reviews

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★☆☆☆☆

“DISGRACE- RUBBISH”

Written on: 28/07/2015 by ajDavidson236 (1 review written)

STAY AWAY! Bought 5 beds and 6 mattresses on thursday on the basis that i will have it delivered next day, which is their promise anyway, but i got it specially confirmed because i had 2 people to fix it over the weekend. 2 beds turned up. Driver did not take it to the property but again i specially got confirmation for this when i was placing an order. I called them until they closed and they promised that i will have the remaining 3 beds until 6. I spoke to 5-6 different people all of them… Read Full Review

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★☆☆☆☆

“WORSE SERVICE EVER”

Written on: 04/06/2015 by Rosie2302 (1 review written)

ordered a mattress from their Mattress Time online shop. It was due to be delivered 2 days after the order. I waited in all day - no phone call, nothing! When i phoned next day I cancelled the order and asked for a refund (i had to have a mattress urgentlt). 2 days later the mattress arrived! I was away on holiday! Anyway, after 20 odd phone calls and almost 2 weeks later i finally got my refund. There is only 1 phone number for all departments. Everything has to be in writing/email… Read Full Review

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★☆☆☆☆

“Very Poor Goods and Services”

Written on: 21/05/2015 by nikifra01 (1 review written)

I was unsatisfied with the quality of the goods that was in poor condition upon receipt and the unatisfactory customer service presented upon trying to rectify the problems. Upon complaint the Office managers view is that she has many opinions but she keeps them to her self… Read Full Review

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★★★★★

“Faultless”

Written on: 07/04/2015 by Camdeni420 (1 review written)

Although I paid extra for a Saturday delivery, the mattress and bed turned up on time and all was as expected. The delivery driver was a bit moody but I suppose most people who have to work on Saturdays would not be too pleased! The bed was really easy to assemble and did it by myself in about 2-3 hours and I am hopeless at DIY! All in all great service and would definitely use these again… Read Full Review

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★☆☆☆☆

“Warning, potential fraudulent company.”

Written on: 07/02/2015 by 1979Kelley (1 review written)

Products never arrived. Time and money wasted go well beyond the initial money transfered. Furious!… Read Full Review

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