The SofaBed Gallery Reviews - www.sofabedgallery.co.uk

★★★★★
4.8 / 5
95% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

UK's favourite sofa bed and futon store.
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The SofaBed Gallery - www.sofabedgallery.co.uk

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Latest Reviews

★★★★★

“Ultimate pocket sprung - great from start to finish!”

Written on: 20/02/2021 by Brassyduck (1 review written)

Great service. Bought the ultimate pocket sprung sofabed mattress. Was a little hesitant as I hadn't heard of this company before and did a bit of research to see what I could find out before committing. Shouldn't have worried! Fantastic delivery options and really quick. Had the new mattress on the sofabed within 3 days. Great price and it's far more luxurious than the one it has replaced. Nice and thick. Nice and warm. Nice and comfy. Its a far better mattress for regular use… Read Full Review

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★★★★★

“Great service & just what we were looking for!”

Written on: 17/02/2021 by ClaireSandys (1 review written)

We recently bought a second-hand Sofology sofabed and wanted to replace the mattress. I contacted SofaBed Gallery and a few other sellers, Sofabed Gallery were the quickest to reply (some others didn't at all!) and they were incredibly helpful, informative, patient and friendly. We ended up purchasing a large double memory foam sofabed mattress from them which arrived within 24 hours of the order and is just what we wanted. It's good quality, and has a nice washable cover on it. We took a… Read Full Review

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★★★★★

“Very reliable service”

Written on: 28/01/2021 by Chana43 (1 review written)

Ordered a replacement mattress for our sofa bed they offer a wide range of choice and information on their website is very helpful. The communication from the company is great and the delivery was very well organised… Read Full Review

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★★★★★

“Jay-be retro sofabed”

Written on: 10/01/2021 by ckGuzman1976 (1 review written)

This is a great sofa, very well made. Extremely comfortable to sit and sleep on. I’m so impressed with the service. Before ordering I called store and asked few questions. The very nice sale advisor didn’t have answer to one of my questions but he called factory for me and within 20 minutes I I’d my answer. We ordered on the 10th of November. I was told we just missed Christmas delivery cut line (no problem as we were abroad for Christmas). Delivery date 19th of January 2021. Got a text… Read Full Review

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★★★★★

“Sofa bed mattress”

Written on: 15/12/2020 by wyThorpe390 (1 review written)

Excellent service, I ordered online over the weekend which was easy to do. Fast reply acknowledging my order with a delivery date of Tuesday. Got a phone call first thing Monday morning to say they were going to be in my area and would I like delivery date brought forward. I agreed and was told they would be with me within the hour. They arrived 30mins later. Well happy with the goods and service would definitely recommend them. Fast and friendly… Read Full Review

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★★★★★

“Excellent!!”

Written on: 10/11/2020 by sisound (1 review written)

The mattress is a lovely quality and has totally transformed my sofabed. The service was first class - delivered exactly on time by Tuffnells and within 48 hours of placing my order. I would recommend this company without hesitation… Read Full Review

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★★★★★

“Beautiful matress”

Written on: 10/07/2020 by Felipe431 (1 review written)

I ordered the ultimate pocket sprung mattress and it is glorious. Firm, but not too firm and a superior replacement for my old mattress. I ordered it late on Wednesday and it arrived as planned midday on Friday. Very impressed with customer… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 07/07/2020 by billyhiggins (1 review written)

Absolutely useless. Paid £250 for a mattress, took a day off to wait for it to arrive and it never turned up. Company couldn't care less and stated I could either have it delivered a day late or cancel the order, that was their resolution. No compensation for my wasted time whatsoever, which they are liable for. Very poor service to say the least. County court summons on the way to them for the loss of earnings waiting in all day. Don't let companies like this take you for a fool… Read Full Review

The_Sofabed_Gallery's Response to billyhiggins's Review

Written on: 07/07/2020

Verbally abusive customer who would not accept a mattress delivery of over 300 miles could be delayed, even with all the COVID 19 pressures in place. Delivery the following day was flatly refused so unfortunately we had no alternative but to cancel the order and provide a full refund.

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Billyhiggins's reply to The_Sofabed_Gallery's Comment

Written on: 08/07/2020

You had 5 days lead time. Don't be giving it the Covid-19 excuse, you're a circus of a company who don't give a hoot about customers once you've taken their money. Where's my refund?

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★★★★★

“Finally helpful advice”

Written on: 26/06/2020 by Tunnerstwo (1 review written)

Found it difficult to source a replacement mattress for a sofa bed- bed and sofa shops not interested and original manufacturer had useless web site. Eventually found sofa bed gallery online and spoke to a very helpful and knowledgeable man who made sure we measured correctly and talked through the various options before efficiently taking our order. Delivery could have been the next day (not convenient so arranged for two days later) and no charge for delivery. The mattress came on time and is… Read Full Review

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★★★★★

“Very Comfortable mattress”

Written on: 13/01/2020 by Arelyn157 (1 review written)

I required a replacement mattress for a DFS sofabed. Original DFS mattress was a sprung one and not great quality so I decided to order a memory foam mattress instead. I have a memory foam mattress on another recently purchased sofabed and have found it very comfortable. I rang first to clarify the suitability of the mattress for my sofabed and check regarding sizing, delivery schedule etc and found the advisor very helpful and reassuring. Delivery was as scheduled on the day I had… Read Full Review

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★★★★★

“Fantastic from start to finish - an actual review”

Written on: 27/11/2019 by KyleighRhodes476 (1 review written)

I wanted to wait for my mattress to arrive before writing a review. Firstly, I love my new memory foam mattress, which fits and feels amazing. Secondly, as mentioned from start to finish the service was exceptional. Lastly, for anyone reading this do not hesitate to order and would definitely recommend :)… Read Full Review

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★★★★★

“Comfy mattress quickly delivered”

Written on: 10/10/2019 by Salmak320 (1 review written)

I'm very happy with the replacement memory foam bed settee mattress I've received. It's comfy and smart. I measured my old one, ordered a new one and it came within 48 hours. It was delivered quickly and efficiently… Read Full Review

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★★★★★

“Great service ”

Written on: 13/08/2019 by KJBarnes (1 review written)

We ordered the ultimate pocket sprung mattress as a replacement for our sofabed. The website is really easy to navigate, measurements accurate. The mattress was delivered the next morning - absolutely great service. We had email confirmation of the delivery and tracking promptly. The mattress was wrapped well to keep clean. It's well made and comfortable- can't fault it! Product quality and delivery really exceeded my expectations! Highly recommend… Read Full Review

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★★★★★

“Positive, reliable and successful shopping experience”

Written on: 14/06/2019

I needed assistance with choosing the correct type of mattress and the owners were extremely helpful and honest in their opinion and helped in choosing the correct mattress. It fits perfectly in our old tired sofabed which is much more comfortable now for visitors. Thanks and keep up the great service! Only suggestion is that the website could be a little less busy and clear on measurements. … Read Full Review

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★★★★★

“Sofa bed mattress ”

Written on: 20/04/2019 by Juliefw (1 review written)

I’m really please with the mattress it’s made well, looks good, quality is good too. The chap I spoke to was very helpful and gave excellent advise, delivery was good also, overall very please and I would recommend. I’m please I purchased from this company rather than go with the on line sites as you don’t get the service you hope for, Thanks you… Read Full Review

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★★★★★

“SUPERB PRODUCT & CUSTOMER SERVICE”

Written on: 02/04/2019 by EricJanBrown (1 review written)

The assistance given in choosing the right product and colour for our room was excellent. They are very knowledgeable and friendly. We were happy to also find a product which is made in the UK. We were told the usual delivery time was 4 - 6 weeks but in fact it was early - it arrived in 3.5 weeks. As we weren’t quite ready they arranged a suitable delivery date early the next week. The delivery went very smoothly and the sofabed was situated exactly where we wanted it and they also… Read Full Review

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★★★★★

“Perfect transaction beginning to end”

Written on: 28/02/2019 by nonameusedbyanyoneelse (1 review written)

transaction, ease of ordering, quality product, trouble free delivery. Would recommend 100%… Read Full Review

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★★★★★

“The Rosie, Sofa, Sofa Bed & Chair”

Written on: 15/02/2019 by Melgardner (1 review written)

This has got to be one of the best purchases I have ever made - and I am so happy about it. Not only is it so well made, extremely comfortable - it is beautiful. It is perfect for a little cottage. We are so very pleased with the support from customer services and the incredible help from the delivery guys! I can't rate you all high enough! I highly recommend! You won't be disappointed - and if you are, customer services will sort you out!!! Brilliant!… Read Full Review

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★★★★★

“Massively helpful with ordering the right mattress!”

Written on: 06/02/2019 by marycollin (1 review written)

I bought a second hand sofa bed which was in excellent condition but I really wanted a better quality mattress for it. The person I dealt with was amazing - real good old-fashioned customer service that never goes out of style. I rang, gave him my measurements, explained what I was looking for and he gave me excellent advice and explained my options. He helped me to make the perfect choice and in no time at all a beautifully packaged mattress arrived. It is PERFECT for what I need and my… Read Full Review

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★★★★★

“Sofabed replacement mattress”

Written on: 25/01/2019 by 201Rafferty (1 review written)

I replaced a very old (and flat!) sofa mattress with one from the Sofabed Gallery and it was everything it said on the tin. I rang the company before ordering to check on measurements and I was given very helpful advice. The mattress was delivered on the day requested and I am delighted with it. It is a much better mattress than the original - the new one is thicker and is made from higher quality material. It also fits better as the original was always a bit short. This purchase has given our… Read Full Review

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