The SofaBed Gallery Reviews - www.sofabedgallery.co.uk

★★★★★
4.8 / 5
95% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

UK's favourite sofa bed and futon store.
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The SofaBed Gallery - www.sofabedgallery.co.uk

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Latest Reviews

★★★★★

“Excellent!!”

Written on: 10/11/2020 by sisound (1 review written)

The mattress is a lovely quality and has totally transformed my sofabed. The service was first class - delivered exactly on time by Tuffnells and within 48 hours of placing my order. I would recommend this company without hesitation… Read Full Review

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★★★★★

“Beautiful matress”

Written on: 10/07/2020 by Felipe431 (1 review written)

I ordered the ultimate pocket sprung mattress and it is glorious. Firm, but not too firm and a superior replacement for my old mattress. I ordered it late on Wednesday and it arrived as planned midday on Friday. Very impressed with customer… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 07/07/2020 by billyhiggins (1 review written)

Absolutely useless. Paid £250 for a mattress, took a day off to wait for it to arrive and it never turned up. Company couldn't care less and stated I could either have it delivered a day late or cancel the order, that was their resolution. No compensation for my wasted time whatsoever, which they are liable for. Very poor service to say the least. County court summons on the way to them for the loss of earnings waiting in all day. Don't let companies like this take you for a fool… Read Full Review

The_Sofabed_Gallery's Response to billyhiggins's Review

Written on: 07/07/2020

Verbally abusive customer who would not accept a mattress delivery of over 300 miles could be delayed, even with all the COVID 19 pressures in place. Delivery the following day was flatly refused so unfortunately we had no alternative but to cancel the order and provide a full refund.

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Billyhiggins's reply to The_Sofabed_Gallery's Comment

Written on: 08/07/2020

You had 5 days lead time. Don't be giving it the Covid-19 excuse, you're a circus of a company who don't give a hoot about customers once you've taken their money. Where's my refund?

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★★★★★

“Finally helpful advice”

Written on: 26/06/2020 by Tunnerstwo (1 review written)

Found it difficult to source a replacement mattress for a sofa bed- bed and sofa shops not interested and original manufacturer had useless web site. Eventually found sofa bed gallery online and spoke to a very helpful and knowledgeable man who made sure we measured correctly and talked through the various options before efficiently taking our order. Delivery could have been the next day (not convenient so arranged for two days later) and no charge for delivery. The mattress came on time and is… Read Full Review

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★★★★★

“Very Comfortable mattress”

Written on: 13/01/2020 by Arelyn157 (1 review written)

I required a replacement mattress for a DFS sofabed. Original DFS mattress was a sprung one and not great quality so I decided to order a memory foam mattress instead. I have a memory foam mattress on another recently purchased sofabed and have found it very comfortable. I rang first to clarify the suitability of the mattress for my sofabed and check regarding sizing, delivery schedule etc and found the advisor very helpful and reassuring. Delivery was as scheduled on the day I had… Read Full Review

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★★★★★

“Fantastic from start to finish - an actual review”

Written on: 27/11/2019 by KyleighRhodes476 (1 review written)

I wanted to wait for my mattress to arrive before writing a review. Firstly, I love my new memory foam mattress, which fits and feels amazing. Secondly, as mentioned from start to finish the service was exceptional. Lastly, for anyone reading this do not hesitate to order and would definitely recommend :)… Read Full Review

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★★★★★

“Comfy mattress quickly delivered”

Written on: 10/10/2019 by Salmak320 (1 review written)

I'm very happy with the replacement memory foam bed settee mattress I've received. It's comfy and smart. I measured my old one, ordered a new one and it came within 48 hours. It was delivered quickly and efficiently… Read Full Review

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★★★★★

“Great service ”

Written on: 13/08/2019 by KJBarnes (1 review written)

We ordered the ultimate pocket sprung mattress as a replacement for our sofabed. The website is really easy to navigate, measurements accurate. The mattress was delivered the next morning - absolutely great service. We had email confirmation of the delivery and tracking promptly. The mattress was wrapped well to keep clean. It's well made and comfortable- can't fault it! Product quality and delivery really exceeded my expectations! Highly recommend… Read Full Review

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★★★★★

“Positive, reliable and successful shopping experience”

Written on: 14/06/2019

I needed assistance with choosing the correct type of mattress and the owners were extremely helpful and honest in their opinion and helped in choosing the correct mattress. It fits perfectly in our old tired sofabed which is much more comfortable now for visitors. Thanks and keep up the great service! Only suggestion is that the website could be a little less busy and clear on measurements. … Read Full Review

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★★★★★

“Sofa bed mattress ”

Written on: 20/04/2019 by Juliefw (1 review written)

I’m really please with the mattress it’s made well, looks good, quality is good too. The chap I spoke to was very helpful and gave excellent advise, delivery was good also, overall very please and I would recommend. I’m please I purchased from this company rather than go with the on line sites as you don’t get the service you hope for, Thanks you… Read Full Review

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★★★★★

“SUPERB PRODUCT & CUSTOMER SERVICE”

Written on: 02/04/2019 by EricJanBrown (1 review written)

The assistance given in choosing the right product and colour for our room was excellent. They are very knowledgeable and friendly. We were happy to also find a product which is made in the UK. We were told the usual delivery time was 4 - 6 weeks but in fact it was early - it arrived in 3.5 weeks. As we weren’t quite ready they arranged a suitable delivery date early the next week. The delivery went very smoothly and the sofabed was situated exactly where we wanted it and they also… Read Full Review

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★★★★★

“Perfect transaction beginning to end”

Written on: 28/02/2019 by nonameusedbyanyoneelse (1 review written)

transaction, ease of ordering, quality product, trouble free delivery. Would recommend 100%… Read Full Review

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★★★★★

“The Rosie, Sofa, Sofa Bed & Chair”

Written on: 15/02/2019 by Melgardner (1 review written)

This has got to be one of the best purchases I have ever made - and I am so happy about it. Not only is it so well made, extremely comfortable - it is beautiful. It is perfect for a little cottage. We are so very pleased with the support from customer services and the incredible help from the delivery guys! I can't rate you all high enough! I highly recommend! You won't be disappointed - and if you are, customer services will sort you out!!! Brilliant!… Read Full Review

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★★★★★

“Massively helpful with ordering the right mattress!”

Written on: 06/02/2019 by marycollin (1 review written)

I bought a second hand sofa bed which was in excellent condition but I really wanted a better quality mattress for it. The person I dealt with was amazing - real good old-fashioned customer service that never goes out of style. I rang, gave him my measurements, explained what I was looking for and he gave me excellent advice and explained my options. He helped me to make the perfect choice and in no time at all a beautifully packaged mattress arrived. It is PERFECT for what I need and my… Read Full Review

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★★★★★

“Sofabed replacement mattress”

Written on: 25/01/2019 by 201Rafferty (1 review written)

I replaced a very old (and flat!) sofa mattress with one from the Sofabed Gallery and it was everything it said on the tin. I rang the company before ordering to check on measurements and I was given very helpful advice. The mattress was delivered on the day requested and I am delighted with it. It is a much better mattress than the original - the new one is thicker and is made from higher quality material. It also fits better as the original was always a bit short. This purchase has given our… Read Full Review

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★★★★★

“Very good”

Written on: 24/01/2019 by Guildfordhelen (1 review written)

My sofa bed is regularly used by my parents, but it isn't the comfiest so I wanted to explore if I could get a better mattress as I didn't want to replace the whole thing. The website was very good, but I still struggled to understand what sort of sofabed I had and what options applied to me so I called and spoke to someone who was really friendly and helpful. I ordered yesterday morning and have just put it on the sofabed (about 27 hours later) - it fits perfectly and is immediately more… Read Full Review

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★★★★★

“Delivered in Less than 24 Hours in December!”

Written on: 12/12/2018 by GeorgieC18 (1 review written)

I am always a little suspicious of 5 Star reviews and when I saw that The SofaBed Gallery had so many of them I decided to order my mattress and wait to see what my experience was like before passing judgement. I am so pleasantly surprised that this Company really does deliver on it's promises. I ordered an Ultimate Mattress (small Double) to replace a very old and tired (+20years) sprung mattress on an equally aged 2-fold sofa bed at approximately 11am yesterday morning. By 9.30am this… Read Full Review

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★★★★★

“First Clas Service ”

Written on: 10/12/2018 by JAYSTROM10 (1 review written)

Ordered Friday 7th December pm and delivered am Monday 10th December. Quality service. Product yet to be tested but service first class… Read Full Review

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★★★★★

“excellent service, thank you”

Written on: 29/11/2018 by ltMcLean254 (1 review written)

I thought I needed to replace our sofa bed because the mattress had become so uncomfortable over years of use. I was delighted to find this firm offering replacement mattresses. I was so impressed with the service I ordered the mattress one day and it was delivered the next at no extra cost. The mattress itself is really comfortable ultimate pocket sprung. Sofa bed now better than when it was brand new. Thank you… Read Full Review

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★★★★★

“Great service!”

Written on: 30/08/2018

Ordered a small double deluxe sprung mattress after 5pm on Tuesday and it was delivered by 11am this morning and delivery was included! The mattress is exactly as described and fits our 2 seater MultiYork Sofabed perfectly. Those on the heavier side might need to select a different type of mattress, but I’ve tested it and found it very comfortable There’s nothing I don’t like about my new mattress and I’m impressed that it could be delivered so smoothly and promptly. Extremely… Read Full Review

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