Peter Tyson Audio/Visual Reviews - www.petertyson.co.uk

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Great purchase, good price, great customer service ”

Written on: 29/10/2020

Peter Tyson have been great. I recently purchased some AV kit from them. Firstly the kit is great .. very happy. Secondly Peter Tyson have proved have excellent customer service combined with competitive pricing. The proof of the pudding is always how a vendor deals with issues. My first delivery had a few small assembly problems with a couple of items when I opened the box. A couple of quick calls to Tysons and action was very promptly taken to resolve to my satisfaction.. repack and… Read Full Review

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★☆☆☆☆

“Very bad return policy & customer Service ”

Written on: 15/10/2020 by Hugh1964 (1 review written)

Very bad return customer service. I've purchased Naim Muso speaker for £1300. The quality of the sound is not great. when I try to call them few times. they don't answer the return option in the phone. eventually I get through. They want to post back the good on my own cost which I agreed until I found out it will cost me £92 to secure post it. I've email them and of course NO REPLY… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 21/12/2017 by amilushev (1 review written)

Probably the worst Seller I ever met in Amazon.Order two pairs Beoplay e8 both defective… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 01/09/2017 by tomantoniw (1 review written)

Worst experience with a company I've ever ordered anything with online with - do not touch with a barge pole... Rude and complete liars… Read Full Review

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★★★★★

“Excellent”

Written on: 20/06/2017 by DC12345678 (1 review written)

I knew of Peter Tyson through seeing their ads in What HiFi S&V magazine. I purchased an ex display amplifier and it came in as new condition. I'm really pleased. If, like me, you usually buy your Hifi gear from a dealer in your area, don't be put off ordering over the Internet from this "local" dealer instead… Read Full Review

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★★★★★

“Swift delivery ”

Written on: 20/05/2017 by Newmanfu410 (1 review written)

I ordered Yamaha receiver and speakers all took just two days to arrive on different occasions Wow what can I say. Nice doing business with them. … Read Full Review

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★☆☆☆☆

“Blast from the past - e-commerce 80's style”

Written on: 17/12/2016 by 326Bateman (1 review written)

Charged my CC and than said that my "international" moneys are not good enough for them. Took forever to process the refund. Friendly but useless. Too bad for them - found better deal elsewhere… Read Full Review

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Was this review helpful? 0 1
★★★☆☆

“Could do better”

Written on: 02/12/2016 by Suttonto206 (1 review written)

I have been a customer of Peter Tyson for over 10 years and have spent over £50k across a range of projectors, tv's and hi-fi goods. 10 years ago their service was attentive, reliable and first class. But although they have expanded through being successful and competitive I think they are much less reliable especially towards their loyal customers and are perhaps taking them for granted. I have just spent another £2k on items having had an initial discussion some weeks ago - I was promised a… Read Full Review

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★★★★★

“Excellent value, top class customer service!!”

Written on: 26/11/2016 by Dizzyrichy (1 review written)

Ordered one of peter tysons bundle deals which was the best deal around by far and included £100 of extras. As if that wasn't impressive enough, the level of customer service exceeded my expectations. Both queries dealt with immediately with follow up calls and felt truly valued as a customer. Will be my 'go to' place for all things audio/electrical from now on!!… Read Full Review

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★★★★★

“Fantastic ”

Written on: 21/10/2015 by Vanessaq68 (1 review written)

First time I used 'Peter Tyson' website. Hassle-free, first class service, got item the next day. Received phone call, emails confirmation on order/delivery. Staffs are very polite and friendly. I couldn't ask for a better service. the Bose QC25 I bought is at a better price than else where too. I will definitely use their service again. A very happy customer here :)… Read Full Review

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★★★★★

“Brilliant”

Written on: 03/09/2014 by eddduck1948 (44 reviews written)

Very good email communications....quick delivery by my `favourite courier` which gives hourly delivery slots... reasonable price and it worked when it was plugged in...what more do you need...I will be using PT again… Read Full Review

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★☆☆☆☆

“Bad customer service and rude”

Written on: 23/06/2014 by Lukehignell (1 review written)

Bought a q7000 system have had it 4 weeks,sub has a intermittent fault with power,green light but no action what so ever from the sub,have tested the receiver subwoofer output (fine receiver is also 4 weeks old yamaha rxv675) tried different phono leads (brand new from richer sounds) it will just basically come on when it wants too,then randomly stop,then work fine for weeks,then do it again for a hour,I sent it back to pt for testing they finally looked at it 8 days later,tested it for 4 hours… Read Full Review

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Tariqdee's Response to Lukehignell's Review

Written on: 29/01/2015

Glad you told me the truth as truth leads the way !!

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★★★★★

“great service”

Written on: 04/04/2014 by tomaszzurek (2 reviews written)

I have shopped at PT few times, always experienced a fantastic service and great prices, thank you ;) Next day delivery. I would recomend PT to family and friends always… Read Full Review

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★★★★★

“Fan tas tic ”

Written on: 11/11/2013

Amazing service. We ordered an amplifier forwhat we considered a fair price. The item was ordered very quickly, packaged very well. We set it up it worked a treat. Next day I had a message asking me to contact peter Tyson . Could not think about what. It turned out they had given us some of our money back because they had had a price reduction. Fantastic where can you go and buy something set it up, use it then get money back. Hats off to you at Peter Tyson best service we've had in years will… Read Full Review

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★★★★★

“SUPERB price, with GREAT service from real people who care”

Written on: 22/10/2013

Bought a hi-fi package from Peter Tyson (Marantz PM6005 amp, Marantz CD6005 CD player and Q Acoustics Concept 20 speakers - with speaker cable and inter-connectors thrown in) as the package was 20% cheaper than anywhere else and Peter Tyson's had good reviews. I had a call on Monday morning to apologise that they had sold out of the amp and speakers over the weekend, they had ordered some more expecting them to be delivered the next day and said there would be a delay to the order. I had a… Read Full Review

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★★★★★

“Excellent Service”

Written on: 27/09/2013

I had problems with my Humax HDR-FOX T2 remote control unit and contacted Peter Tyson to obtain a replacement. I am so grateful for the way that they dealt with things, for taking a real genuine interest, sorting things out with Humax and keeping me well informed with several phone calls, not to mention the really quick delivery. I am very impressed with the exceptional customer service they provided and have no hesitation in recommending them, or using them for future purchases. I feel… Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 19/09/2013 by Simonpea (1 review written)

I would like to take this opportunity to pass on my thanks to your company for the service I have received during my recent purchase. From the moment I enquired online about the product I was interested in, to receiving my replacement today (as the original was faulty) the service I have received has been second to none. I would like to congratulate all the staff especially the ones I have dealt with personally for exceptional customer service and professionalism throughout. I will have no… Read Full Review

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★★★★★

“Onkyo in ear headphones IE HF300”

Written on: 06/09/2013 by latestar (1 review written)

Excellent product supplied by knowledgeable staff. Also heaps of comms. on progress of order which was delivered within 24 hours. A really good retailer… Read Full Review

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★★★★★

“Excellent service received”

Written on: 05/09/2013

Excellent retailer. Web site easy to use and delivery service is first class. We were emailed and sent a text to advise delivery time and was also able to track the delivery driver on line. Thank you… Read Full Review

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★★★★★

“Excellent Service & Delivery”

Written on: 23/08/2013

As you have to be so careful when buying on the internet, I emailed Peter Tyson a short while ago because I wanted to query their web advert I spotted about Denon equipment and could no longer find, and was very impressed with the consequent discussions via email. I was asked to phone them to place an order, which I did, and found the person I spoke to was very helpful and polite. I also received a delivery date and time, via text and email, for when my order would arrive, which it did, exactly… Read Full Review

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