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“shocking”
Written on: 08/06/2012
absolutely dreadful, ordered early december 2011 and never got anything. After numerous emails I still get the same one liner. The delivery method I chose didn't contain any insurance. Just plain theft… Read Full Review
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“Thieves- may as well have stolen my wallett”
Written on: 06/04/2012
Doing my christmas shopping- as you do online on december 9th 2011. Ordering a nice bottle of perfume for your other half- from what appears to be a legitimate website with decent reviews (at the time) and if i remember correctly prices in Euros. Not sure why i presumed the company would be based in Europe?? only to find that the bottle of perfume i paid them for in December- still hasnt arrived in April 2012 and it is supposedly on its way from the fine perfumery in the seychelles. umpteen… Read Full Review
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“Scammmo”
Written on: 06/04/2012
Scam, Scammers, Scummers! Fake bottle of D&G Light Blue arrived, no chance of refund now… Read Full Review
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“ESSENCE STORE is one big HOAX!”
Written on: 02/04/2012
Trapped into payment without ever receiving the package. They'll tell you it's your own fault and problem and seem to be getting away with it. DO NOT EVER ORDER HERE…!!!… Read Full Review
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“Frauds and cheats”
Written on: 18/03/2012 by Chipmunk1 (1 review written)
Avoid this company at all costs! I ordered one bottle of perfume and two months later (long after Valentines day) I have been in ongoing email exchanges with them. They refuse to refund my money even though the goods have not arrived, and I have had to report them to trading standards. There are loads of reviews like this online and Trading Standards are investigating them. Their website gives a UK telephone number that doesn't work, their emails say they are based in the Seychelles, but… Read Full Review
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Read 1 Comment
“Very Poor...Scam!”
Written on: 13/03/2012 by hsrahman2 (1 review written)
Ordered perfume on 18th Feb 2012. Paid via bank transfer straight away, but after nearly a month still no delivery. I called both the telephone numbers given on website to no avail (line doesn't even exist). Got an e-mail response saying i should take it up with Royal Mail as i opted for the Economy delivery. Really not happy with these, lets be honest hustlers. Just contemplating what i should do next… Read Full Review
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“Will not Refund my Money”
Written on: 05/03/2012 by CraigOm (1 review written)
PLEASE - do not order from this website. I ordered some Chanel - they took the money & then said that due to contractual reasons my order is cancelled and that they would refund the money in 5 to 7 working days. I have not received the money back - I should have checked up on this website - and would have found out they are a Scam. Good lesson learnt for me. Also they have a page on Facebook - I have reported this page as a scam - and hope many more people do the same. All I can say is that… Read Full Review
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“Essence store is fake”
Written on: 02/03/2012
I bought a perfume from Essence store on 16/12/11. I didn't get the perfume. After 2 month they claimed that they refund me, but this not happened.and my bank didn't agree to refund me so i lost my money for nothing. I hope if someone has the power to shut Essence store down for ever… Read Full Review
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“PLEASE DON`T USE ESSENCE STORE !!!! NEVER AGAIN!!!!!!! ”
Written on: 26/02/2012
I ordered a fragrance from Essence Store on 18th December 2011. Now is 26th February 2012 and I didn`t get it yet... I wrote so many messages to them, but very very poor communication.. Now already they don`t answer to me. I want to get back my money or something but nothing happened. I don`t know what should I do. But please! Don`t order anything from this site!!!!!!!!!!!!!!!! I lost my money! Never again! … Read Full Review
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“Fake!”
Written on: 25/02/2012
Ive bought and worn this perfume since it was launched, (over 10 years) so I know a fake when I smell it. Unfortunaltely, I didnt smell a rat before I purchased from this website. Cheapest isnt always best but buyer beware. You have been warned… Read Full Review
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“Stay away!! Scam!!”
Written on: 25/02/2012
I ordered parfume for my girlfriend a month before Valentine's day. After three weeks I contacted essence-store.com, wondering where is my item. Their response was: "You have chosen Standart delivery,which is the cheapest and hides some risks. Please,check into the local post office of Royal mail,using your names" Are you serious?!! I picked the standard shipping method because I didn't need to rush the order, not because it is the cheapest! And what risks are you talking about?! The risk… Read Full Review
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“HOPEFULLY YOU WILL HAVE READ THESE REVIEWS”
Written on: 23/02/2012 by Jim Ballantyne (4 reviews written)
Ordered perfume for my wife in October 2011 and within two weeks I was worried. I contacted their customer services and I kept a note of all the E-mails I sent and a copy of all the E-mails I received from Essence, at all times I kept the input on a friendly basis. Essence give out the same information such as: 1.We will get back to you as soon as possible 2.Our apologies, we will rectify the issue as soon as possible 3.According to our records it will be with you till the end of this… Read Full Review
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“DO NOT PURCHASE ANYTHING FROM THIS COMPANY - SCAM”
Written on: 21/02/2012 by cayres (1 review written)
I purchased a bottle of perfume from this compnay over 2 months ago and I have still not received it. They keep telling me it is on its way and that because I didnt choose signed for delivery they can not trace the item and are refusing to refund me!!… Read Full Review
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“Scam artists”
Written on: 21/02/2012 by kp2627 (2 reviews written)
I purchased two bottles of Perfume from Essence Store on Dec 28th 2011. To date (24th Feb 2012), I have not received the goods. The company have claimed: 1) the goods are in the post 2) the goods are stuck in customs 3) the goods will be with you this week 4) please contact Royal Mail 5) as you did not pay for premium delivery, we cannot trace the goods and cannot take further action to resolve your complaint. My recommendation is that potential customers should avoid this company at all… Read Full Review
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“Absoulutely appauling - do not use this website”
Written on: 15/02/2012 by J_franklin (1 review written)
I ordered perfume some 4 weeks ago, I have been chasing my order via numerous emails but keep fobbin me off, customs etc, i have asked for a refund but they keep telling me its been dispatched so they cant. I have asked for proof of delivery company & tracking but they ignore such question. I so disgusted that they can get away with this and keep ripping people off. I will try now going through my bank and hopefully I will get my money back… Read Full Review
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“I like most saw the website and read the reviews...”
Written on: 25/01/2012 by Vengeance (1 review written)
I like most saw the website and read the reviews without checking too deeply, I saw the price and thought they were reasonable, not cheap but not too expensive which is why they get everyone! It took 28 days for the good to arrive well after payment had cleared and were clearly fake, the packaging was inferior and shoddy, the bottle was cheap and flawed, the top was damaged, the label was askew and cheap looking and the EDT was pale looking and nothing like the original which I also had! After… Read Full Review
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“DO NOT USE”
Written on: 12/01/2012 by Nikkitwigg (1 review written)
The product arrived very late and was fake. The customer service is terrible. I have struggled to get hold of them and when I have they have refused to refund me. DO NOT USE THESE PEOPLE!… Read Full Review
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“Steer clear”
Written on: 12/01/2012
My order never arrived, I sent a query to both the payment company and to Essence. The payment company contacted me and said they would contact the store. Essence sent me an e-mail stating my order would be with me by the end of the week, followed a few hours later by one stating my order had been cancelled and stated that they had some issues with their bank partner. I told them that was not satisfactory as they had said it would be with me by the end if the week, they then said the issues had… Read Full Review
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“don't use them”
Written on: 30/12/2011 by sineadstaveley (1 review written)
ordered perfume in sept - didn't arrive until half way through october and it was cheap rubbish in a bottle which looked like the real thing. I had to chase them endlessly after returning the rubbish and they have only just refunded me minus postage -[it's now xmas time!] don't use them you#ll regret it … Read Full Review
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“Still waiting for the second bottle!”
Written on: 27/12/2011
In August (four months ago) I ordered two bottles of D&G Feminine. One bottle was delivered after a week. Since one bottle was missing I have been mailing their customer service almost every week. They only tell me that they have delivered one parcel - but it only contained one bottle. So I guess I just have to accept that the cost was twice the price according to the price list!… Read Full Review
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Guest's Response to Chipmunk1's Review
Written on: 29/03/2012
I've had exactly the same trouble, I asked for proof of postage and they never provided it to me. I can't believe they were quick enough to take my money but can't be bothered to communicate. I hate companies like this and I wish I had known they were dodgy before I ordered. They had good reveiws on their website but I think they must have written them themselves.