One Stop PC Shop Reviews - www.onestoppcshop.co.uk

★★★☆☆
3.2 / 5
52% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
One Stop PC Shop - www.onestoppcshop.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★☆☆

“Misleading product descriptions”

Written on: 27/02/2018 by themightymrp (1 review written)

Ordered a HP network switch from here as the price seemed extraordinarily good. The switch arrived in the stated time and was indeed the correct model, but the annoyance was that it came without a power supply! Now having to fork out an additional £300 to actual make the switch usable. Shame really as otherwise this would have been a more positive review… Read Full Review

Cubedcom3's Response to themightymrp's Review

Written on: 27/03/2018

This part number (JH324A) our customer ordered does not come with power supply as standard, the Hewlett Packard Data Sheet confirms the power supply has to ordered separately.

Regards
Onestoppcshop.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Take your money but don't have the stock”

Written on: 24/08/2017 by Ronald410 (1 review written)

This company are a bunch of ripoff artists, they show they have stock of items and take your money, then if you pay as I did with paypal send you an echeque as a refund that takes 10 days to clear… Read Full Review

Cubedcom3's Comment

Written on: 30/08/2017

One Stop Pc Shop accidentally refunded customer by echeque, we contacted Paypal to see if we could reverse echeque and do immediate refund, unfortunately Paypal confirmed they used to have that option on their systems but not anymore. Was a genuine mistake. We apologise for the inconvenience to the customer.

Regards
Onestoppcshop..

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Not very good really”

Written on: 18/07/2017 by ubrain (1 review written)

Made an order then got a reply next day saying order cancelled due to "a stock issue with this product". Thing is though... it was 'in stock' when I ordered it and it's still 'in stock' now. The only difference: the price has gone up! I asked them to justify this point but, perhaps unsurprisingly, got no response. It seems clear they just don't want to sell it to me at the price they advertised. I'd suggest, from my experience and the other feedback I've now seen, that their prices are just not… Read Full Review

Cubedcom3's Response to ubrain's Review

Written on: 08/08/2017

Yes, our customer is correct, the item is still in stock. I called the customer, apologised and offered him the item at the original price he purchased it at. Our pricing does update daily and with the fluctuating levels between the pound and the Euro pricing can go up but it would not have made that much of a difference and the original order should have been processed and item dispatched. We would never try to advertise products with false pricing trying to attract customers as it would be a no win situation as we have learned from this customers feedback. We will take this feedback on board and continually strive to give our customers a highly satisfactory service.

Regards
Onestoppcshop.

Reply to this comment

Ubrain's reply to Cubedcom3's Comment

Written on: 08/08/2017

Thank you for your offer yesterday. As I explained, I subsequently bought the item elsewhere, almost 3 weeks ago now.
Hope you get your pricing sorted as I agree, it's not a good look.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Superb service - and price!”

Written on: 24/08/2016 by RichardH27 (1 review written)

When I found One Stop PC Shop had the items I was looking for at a very good price - the cheapest I could find anywhere - I was very pleased. I have to admit that I was a bit unsure about the website at first, so I got in touch with them to ask a few questions. I got very speedy replies by email, and then when I called, I spoke to a very helpful member of staff who explained their setup, and how they are related to Com Cubed - the company listed as owning the domain name. So after my initial… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“canon 400mm F4 DO MK.2”

Written on: 27/07/2016 by CamrynNorris (1 review written)

Where do I start..the lens is absolutely brilliant..it's so light..compact and as sharp as a razor..cannot wait to get out there and use it..Now the company I brought from.. One Stop PC Shop..gotta say are excellent..you will not get a better price than this anywhere..I'm still scratching my head.. communication from the first day were very good..all emails answered..postage..I can't send a parcel half that weight 10 miles for that..how they can do it I don't know but I'm glad they can..guys… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable and dishonest”

Written on: 15/07/2016 by Griffith136 (1 review written)

I ordered an item for this company and when it was meant to be delivered I received and email to say the order had been cancelled due to no stock however, the websites price suddenly increased. Upon emailing the company I have been informed that the item should be over £1000.00 and therefore it would have been cancelled as their was a website error. This would make their mark-up at approximate 900% as the item averages £80.00 on all other websites and shops… Read Full Review

Cubedcom3's Comment

Written on: 18/07/2016

Unfortunately we had a pricing error with a 3D printer, the item was selling for approx £80.00 on our website but the correct price for the printer is approx £1200.00. We had a large amount of orders for the item. Unfortunately we could not process the orders because of the price difference. The customer in question had purchased a different item which was out of stock unfortunately, we mistakenly contacted the customer assuming they had purchased the 3D printer which explains the 900% mark up. We unreservedly apologise for the inconvenience caused. We have been selling online for approx 9 years now and we would not deliberately be dishonest to a customer in this manner.

Yours Truthfully
Onestoppcshop.

Reply to this comment

Ubrain's Comment

Written on: 18/07/2017

I think they do this a lot.
I just ordered something. They took the order then told me they had 'an issue with stock'. Well it was 'in stock' when I ordered it and it's still 'in stock' now. The only difference is that the price has gone up.
I don't think their advertised prices are to be trusted, personally.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Customer Service...shocking!!”

Written on: 22/01/2016 by ncYates1969 (1 review written)

SHOCKING customer service!! Absolute joke, ordered a Christmas gift from this website, turned out due to my lack of electrical knowledge to be the wrong item, all over the website it says 100% money back quarantee haha! Wouldn't take the item back said it was my fault I ordered the wrong item (please bear in mind I had all invoice and recepit paperwork) then after a few emails back and forward said we will take it back but we are only giving you half the money back as it was your fault. Ended… Read Full Review

Cubedcom3's Comment

Written on: 01/04/2016

Unfortunately we cannot accept returns due to customer errors unless the item is in pristine condition, unopened and not powered on. It is simply not viable to accept returns which have been used and are then deemed second hand. Most high street stores would have the same policies.

Regards
Onestoppcshop.

Reply to this comment

Legaleaglegal's Comment

Written on: 23/07/2017

Actually OneStop, that policy is not legal. Online buyers should have the same opportunity to inspect goods as if they had bought them in a shop and online retailers are not allowed to insist that returns are unopened for this reason. I will not be purchasing the graphics tablet due to your legal stance.

Reply to this comment

Mthai19's Comment

Written on: 22/02/2018

This is not legal practice.

"Online, mail and phone order sales

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason."

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 3 Comments
★★☆☆☆

“Advertising products which are not in stock”

Written on: 19/01/2016 by chickendippers (10 reviews written)

I placed an order for an external hard drive on Saturday, the following Tuesday afternoon I receive an email stating the order is cancelled due to the item being out of stock. I note that One Stop PC Shop are still listing the item for sale on shop.com with no notice about the lack of availability. In this day and age of automated inventory management I find it unacceptable that this could still happen. They get two stars for promptly returning a full refund to my PayPal account… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“As one stop pc shop was the only website in the EU...”

Written on: 27/12/2015 by tres_kun (1 review written)

As one stop pc shop was the only website in the EU that had the motherboard i wanted I bit the bullet and went with it The only problem i had was that i did not create an account before ordering Shipment was not next day but i got the item in 3 days The courier did not display a state for my parcel So i called the retailer up The phone was answered in about 3 minutes The person that has taken the call did not send me to another to sort me out He did it himself so no mambo jambo The motherboard… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Graphics card for sons birthday ”

Written on: 07/12/2015 by Tamren70 (1 review written)

Great service we have had a lot of bad weather just now so I expected my package to be late but when I phone OSPCS they were great and very help full with my order and gave me my ups tracking number as my part was coming from Germany and so it has thanks to the staff from OSPCS Cheers … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mistake after mistake after mistake....”

Written on: 25/08/2015 by Mark.Spinks (1 review written)

Bought a large order, all went through fine with next day delivery selected. Got majority of small items delivered two days later, tablet took 5 days and had to call to get them to send out. Ordered on Sunday, when I called on Wednesday to ask where plotter and tablet were, was advised plotter was not on order as they were meant to ring me to advise I had to pay another £150 delivery cost because it was in Germany! Reluctantly paid and promised delivery for Monday, but to no avail! All in… Read Full Review

Cubedcom3's Response to Mark.Spinks's Review

Written on: 26/11/2015

Apologies, we ordered the Plotter in from Germany as the pricing was fantastic. We did not realise what size and weight the actual item was. We accept the courier service was sub standard, on one occasion the actual van they used to collect item was too small. The tablet was part of the same order so we had to eventually ship it separately. We have since started using a different Courier service and we discussed the scenario at staff meetings. We have learnt from the experience and we are genuinely sorry for the inconvenience caused to Mark Spinks.

Regards
Onestoppcshop.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“What might have been a problem wasn't”

Written on: 14/07/2015 by markhaughton (1 review written)

I ordered a component that I didn't need. Of all the components ordered this was delivered first, next day. I spoke with xxxe who couldn't have been more helpful. She explained that if the box was opened there would be a deduction in the refund which I didn't think was unreasonable. It always impresses me when an individual takes responsibility for delivering service or solving a problem, so thank you xxxe. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly, efficient company”

Written on: 02/06/2015

After a bit of searching, One Stop PC Shop came in significantly cheaper than Amazon for what I needed (a UPS - back up power supply for my Mac). I'd never heard of them and was going to have to pay carriage too (I always try Amazon first because of free delivery with Prime) so I was a bit hesitant. After seeing a less than glowing set of reviews here I was even more hesitant. However, I ordered my UPS with next day delivery and it duly arrived the next day. I didn't set up an account with them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“super fast delivery and the best price on the net”

Written on: 20/05/2015 by DjEmission (1 review written)

After searching the web for my new pc case (Thermaltake Core X9) I found that One Stop Pc Shop were by a fair bit the cheapest (around £10 cheaper than next best price on the net, even with the 4.99 shipping cost, bearing in mind that other suppliers don't necessarily offer a next day delivery option) but as I hadn't heard of them before I looked up some reviews from previous customers. The negative reviews by a few people did put me off to be honest, but I ordered the case from them anyway… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service, item received in less than 24 hours”

Written on: 14/01/2015 by Keltonj171 (1 review written)

I purchased a Samsung EVO 840 1TB SSD from One Stop PC Shop and I am very happy with their service. I had never purchased anything from them before so I first had a look over the reviews I could find on the internet and they were quite mixed. Then I decided to give them a call to check if the item I wanted was in stock and I was very pleased with the way they dealt with my enquiry. Although it was 5pm, so past the order dealine for next day delivery, the person I dealt with agreed to process… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID, AVOID, AVOID - DO NOT BUY FROM THIS COMPANY”

Written on: 25/11/2014 by stevepr (1 review written)

As previous reviewer says, AVOID LIKE THE PLAGUE! Ordered item on 9 November for next day delivery, still not received. Asked for refund and received an emailed credit note with 2.5% deduction presumably for re-stocking. The absolute gall, I can't believe it!!! Raised with PayPal - no response after several days from seller so raised a claim for non-delivery and a full refund but I have to wait yet another week for OSPCS to respond to PayPal. DO NOT BUY FROM THIS COMPANY - CUSTOMER SERVICE… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“avoid like the plague”

Written on: 16/11/2014 by paulenew (36 reviews written)

Ordered a 3d Camera at the beginning of November - item showed as in stock for next day despatch. Was called the next day and fed a wonderfully creative story; something along the lines of 'no stock here, blah blah, will be dispatched from our "European warehouse", blah blah'. So, let's suspend disbelief for a moment and assume that Onestoppcshop actually have a 'European warehouse' - does it really take more than 2 weeks to despatch something from Ireland (this company appears to be a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Zero customer service ”

Written on: 12/06/2014 by Oracus (1 review written)

Ordered bluetooth headphones from them. Arrived quickly but we're dead. No reply to emails at all to get a replacement sorted. Had to turn to the manufacturer for a replacement who were luckily very helpful. Avoid if you can, may be a tiny bit cheaper than others, but it's because they don't have the costs of paying people to answer emails it seems… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good price and fast delivery”

Written on: 29/12/2013 by georgeh69 (2 reviews written)

Ordered on Monday the 23rd December and the goods arrived as promised on Tuesday 24th December 2013. I phoned the office to confirm that the goods were indeed going to arrive the following day and was assured that the delivery would take place As promised the delivery took place on Christmas Eve, for a next day delivery service I consider this to be a very high class service. Goods arrived in perfect condition and I am very satisfied. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Perfect ”

Written on: 08/12/2013

Bought a £400 audio item. Delivered the next day. Phone call and email confirmed date of delivery in a reply to me inside 5 minutes. Customer service excellent. Can't see why there are bad reviews based on my experience. Faultless… Read Full Review

Report this review
Was this review helpful? 0 0
overview