written by leLaw162 on 12/09/2018
Never received item that I had ordered for an upcoming Christening. Sent several emails of which had no response, rang the number provided, which connects but nobody answers. Unfortunately I hadn’t read previous reviews of this company before making the mistake of placing an order. This company should not be allowed to continue trading, an absolute disgrace.
written by Nathanm432 on 06/05/2014
Not happy as item never arrived after I had to message them I got told it was send 2 weeks ago but couldn't be delivered and apparently my item was now out if stock.. I'm guessing my item never been in stock.. This company is waist of time!!
written by AbFab1979 on 20/12/2013
I ordered two personalised glass baubles from this company one for me and my husband and one for a friend. The reason for the order was that this time last year we both lost our babies and I wanted something beautiful for us to hang on our tree as a memorial. The anniversary of my friend's baby's death was the 14th and I ordered the baubles on the 4th- I hoped that this would be enough time for them to arrive in order that I could give her one on the anniversary. It is now 20th December and despite phone calls, e mails and contacting the company through their website I have still not received the items and have had no response from the company. Please do not order anything from this website. I have since ordered the same product from a different company. I fear that I will never receive the products or a refund from this one.
written by Ma_z83 on 19/12/2013
I placed an order on 6th Dec, still waiting for it to arrive, account still says its processing. I have sent numerous emails and tried the contact number provided with no success. My credit card company are now dealing with the matter. Only worry is the picture I emailed to have etched on the crystal!! Absolute joke there just out to conn people out of money by the looks of it! I have since found another company to supply my gifts hassle free. DO NOT PLACE AN ORDER WITH THIS COMPANY!!!!!
written by sarahfeako on 11/12/2013
DO NOT ORDER FROM THIS COMPANY!!!!
written by kellys50 on 22/11/2013
I ordered 2 laser keyrings on 13th November. I have still not received them. I have emailed and left messages on a voice mail. I will be reporting this to trading standards if i do not hear within a week.
written by on 22/11/2013
Very disapointed I ordered a Xmas bauble on 4 th November. Still not received. They took money out my account . The do not respond to any emails. The phone goes straight through to a answering message. Not a good way to treat customer
written by danielkay on 23/04/2013
I used Pure Light to buy a selection of gifts for my mum on mothers day. She loved the fact that I had gone to the effort of putting together a hamper full of wonderful gifts such as candles, handmade soaps and aromatics all of which were bought from Pure Light. Luckily the delivery of the goods was fast as I had left if late to order to get them in time for mothers day. I will be back ordering for xmas and birthday.
written by on 16/02/2013
I ordered my products on the 18th November and money taken straight away, apparently should arrive within 7-10 days, products have still not arrived. Have emailed numerous times with no reply, phoned and left voicemails as phone always turned off, no reply. Terrible service, furious that they don't have the decency to reply. Will be taking this further.
written by Yoluvjo on 09/12/2012
After ordering my products at the beginning of November, the money was deposited from my account and I still havnt received theses items. I have emailed pure light 3 times now and had no response from them what so ever - I have also phoned the number the provided on their contact list and the phone is forever switched off and diverted to voicemail. I will be taking this matter to trading standards and am very disappointed that they didn't even have the decency to reply to my emails or missed call voicemails. Furious.
written by abbie2424 on 09/10/2012
I ordered a engraved photo frame as a gift for my boyfriend to celebrate a recent sporting achievement. I ordered at 8.30am yesterday and asked for next day delivery. The product has arrived today and I am very pleased with it. The engraving is of excellent quality and the product arrived very well packaged. I have not used the website before until yesterday and I will definitely use this website again for other gifts. Really impressed with my product and quick and easy ordering and service. Thank you!
written by NicNack on 01/07/2012
Good choice and I wanted to get a little something for my mum and mum-in law for helping with my wedding. A Beautiful personalised vase for one and a crystal tea light holder specially engraved for the other. The engraving was free which is brilliant, unlike other places where I have shopped who charge extra. Very good communication and helpful staff, will shop here again.
written by Smartie77 on 25/06/2012
My first time using this site and I found delivery really quick and an excellent choice of gifts for my Best Man and Ushers. Can't fault them and have already recommended the website to a friend who has recently become engaged.
written by dnmiw1 on 21/04/2012
This is the third gift for someone That I've bought from Pure-Light.co.uk, an engraved Tankard this time and the quality and engraving is perfect as usual, the service is fast and reliable. I don't often write reviews but I like to give praise where it's due. Keep up the good work!
written by kathcake on 08/04/2012
I'm a hugely sentimental person so when it comes to birthdays/anniversaries and the like I want my present to mean something. Pure light offers a amazing selection of engraved items and hand crafted pieces so it's really hard to choose what I wanted. In the end I settled for a engraved photo frame as I love photos and wanted to give my mum a brilliant memory of her 50th birthday. The frame was a luxurious silver colour, with the words Happy birthday Mum, loved always engraved in. It came really quickly and they communicated with me throughout. Thumbs up
written by kelseygreenaway on 17/02/2012
I always find unique gifts difficult to find, all I wanted was something personal for my mother; so I decided to get the personalised mug with her wedding photo on. I can’t believe how beautiful it turned out, so I just had to leave a review! Pure-Light were so professional when I contacted them looking for some help with the photo, and they couldn’t do enough! I would highly recommend Pure-Light if you want a pleasant and non-tasking transaction! I will definitely use them again!
written by on 01/02/2012
I have bought quite a few gifts from Pure-Light.co.uk as I love to give personalised gifts. Family and friends have always loved the things they've received and often get compliments from their friends which is nice to know. The customer service is great, the engraving is fantastic, overall great website!
written by snipesearch on 08/11/2011
pure light is wonderfully laid out website with a great range of giftware, candles and soaps. The product range is too large to mention but there products (from what I have seen) are great quality. I have purchased a few soaps, aromatherapy salts and a photo frame. Everything has been well produced and delivered quickly. The salts and soaps all smell beautiful and the frame I ordered was wonderfully engraved, I was surprised as their prices are lower than you would expect for quality items such as these. I was very pleased and would recommend them to a friend any day.
written by karen1573 on 16/09/2011
I ordered this photo frame for my Mum for her birthday this year - as it was her 60th, I wanted to get something special just from me, as well as the big family present we all bought. For the price I thought it was excellent quality, really pretty and delicate, and the engraving was good quality and exactly what I ordered. Delivery was quick too, I received it within 3 days which was ahead of what was stated on the site. All in all a great experience and I would definitely shop with them again.
written by on 19/08/2011
I bought this hip flask a few weeks ago and had it personalised for a birthday gift for my boyfriend. I remember him saying he always was envious of his grandfathers hip flask, so I wanted to make sure I got something really good quality and be able to personalize it for him. I also wanted to be able to engrave it more than just write his name on it, and Pure light lets you put quite a few letters, up to 80 I believe. So I could write a good length quote on there for him as well as his name. It really was personal to him and I remember him being so thrilled when he opened it. I shopped around for ages and definitely £20 is a great price, especially for steel. So many other flasks I found were pewter which I absolutely did not want to get. I couldn't find anything else for the price. I received the flask in 5 days, so really quick, and the engraving was really beautiful. Just perfect, I couldn't ask for anything better and would really recommend for anyone considering getting one!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Ma_Z83's Comment
Written on: 10/12/2013
Did you get your order?! I placed one on 6th december and not heard anything from them!?