I cannot fault Beads Direct. My orders always arrive quickly and out of stock items are always immediately refunded with an email to let me know. They always have good offers on which is brilliant for me as I regularly buy from them and they have such a variety of products and there are plenty of free projects and videos for inspiration.The customer service team are always friendly and quick to help resolve any issues. I can send back anything I don't like for a refund. I'm so happy I found Beads Direct and their facebook group where staff are very active and involved.

I've ordered many a times and many an items and I've never been disappointed. I've even contacted them for advice on what to get for specific projects and the advisor could not do enough to help me. She did lots of research and sent me links to help me achieve the best out of my beading projects. I have been using them again and again and receiving a parcel from Beads Direct feels like Christmas each time! Only rarely have items not been available and on the rare occasions that this has happened, I got a refund straight away with an email informing me of the situation. Excellent communication. Excellent products. Excellent service.

Awful customer service. An absolute joke to deal with. Good product range, poor customer service though - not a professional outfit at all. Several better supplier out there.