ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.5 / 5
89% of users recommend this
? Ask our helpful community of experts about this product or company
ASAP Tickets Services www.asaptickets.com - Ask a question now

Media Gallery for ASAP Tickets Services www.asaptickets.com

ASAP Tickets Services www.asaptickets.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“They got me a perfect flight”

Written on: 08/07/2020 by AnnC61 (1 review written)

ASAP travel agent got me a perfect replacement flight. I don’t travel that often so I am not experienced in searching for flights on my own. I couldn’t done this without the help of ASAP agent. Thank you for your great above and beyond customer service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT PURCHASE FROM THEM!!!!!!!”

Written on: 08/07/2020 by Yusufi413 (1 review written)

Due to Covid 19 the airline We used refunded the money to them but they never refunded that money to us!! When you call them back they never respond or reply to emails! When there is an issue with the ticket and you can’t travel they just don’t give you your money back even if you don’t use the ticket!! DO NOT purchase from them! … Read Full Review

Asaptickets's Comment

Written on: 08/07/2020

Dear Customer, we are sorry about your experience. Please help us to locate your travel request and assist you by sending your Booking Confirmation number together with an associated email address at the "feedback" email address. Thank you in advance!

Reply to this comment

Jenskie88's Comment

Written on: 13/07/2020

i have same experienced ..They are not taking care good with their clients..Its been a long time my refund still i haven’t got it yet.. I cannot recommend this company..i was really upset!!!!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“I am so thankful to the person I dealt with who took...”

Written on: 03/07/2020 by JoelSawyer144 (1 review written)

I am so thankful to the person I dealt with who took all my stress away and calmed me down when I had concerns about my booking You are my travel agent forever! Kudos to her!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never got any response”

Written on: 30/06/2020 by Samkap (1 review written)

Qatar airways cancel the flight from Bombay to LAX by them on March 9 and we bought the ticket from this people airline is willing to give cash refunds and these people are not giving us any refund every time we call will let you know what’s happening and blaming on the on staff and every Time I speak to the manager he say yes I will look into it and I’ll call you in one hour but never calls back I suggest people never buy tickets from them they never give your credit card number to them… Read Full Review

Asaptickets's Response to Samkap's Review

Written on: 30/06/2020

Dear Samkap, we are sorry about your experience. Please help us to locate your travel request and assist you by sending your Booking Confirmation number together with an associated email address at the "feedback" email address. Thank you in advance!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Asaptickets are the best”

Written on: 26/06/2020 by HappyTravelerD (1 review written)

Booking flights with Asaptickets was a true pleasure! Seamless experience and transaction carried out by our travel agent. We will use them again and recommend to our friends and family. Our upcoming flight is planned for December and I hope all will be well and we won't need rescheduling services because of Corona virus… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THIS Agency would not refund my ticket every time I...”

Written on: 21/06/2020 by NolanKinney (1 review written)

THIS Agency would not refund my ticket every time I call them they continued to tell me that Lufthansa have not responded to then but thank to God I was able to speak to Lufthansa worst place I had ever bought flight ticket I would never recommend anyone… Read Full Review

Jenskie88's Comment

Written on: 13/07/2020

we have same issue!

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“First class service”

Written on: 19/06/2020 by DCole67 (1 review written)

Not the first time working with ASAP Tickets and the guy I dealt with but this time he really saved me. I am so grateful that he was helpful to find me new tickets in this time of uncertainty. Thanks to him all schedule changes were done promptly. First class service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great help from ASAP Tickets”

Written on: 26/05/2020 by CherylKeefer (1 review written)

The support and assistance of Asap Tickets and agent was exactly what I needed during these insecure times. I had booked an incredibly cheap flight tickets in January and now they were canceled by the airline. Thanks to Asap Tickets for helping to solve this issue with flights… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Ticket exchange services”

Written on: 22/05/2020 by JasonG55 (1 review written)

This company has shown an exemplary service during the Covid crisis. I have worked in travel industry for more than 20 years and know what I am talking about. Reliable people is what we need during this time. ASAP tickets did their best to exchange my flight. Follow ups were timely and done whenever there were any updates on my case. Thank you, I appreciate your help… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ASAP Refund!!!! ”

Written on: 21/05/2020 by Martinez38 (1 review written)

We purchased 3tickets to Europe from ASAP Tickets Our flight was canceled by United Airlines. There are also Government Travel Restriction prohibiting US citizens from entering our destination country. We asked ASAP for a FULL refund, but ASAP is charging what they claim are United Airline’s Penalty Fees and Recall Fees which amount to 60% of the value of each ticket (About $720 In fees/ ticket ).. This is absolutely WRONG. We have cited United.com website to show the airlines has a no… Read Full Review

Asaptickets's Response to Martinez38's Review

Written on: 21/05/2020

Dear customer, We’re sorry to hear about your experience. Please provide your booking details to our Customer Support team, so we can investigate the issue.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Convenient service with polite staff”

Written on: 20/05/2020 by AndreaFournier9 (1 review written)

ASAPtickets is the only agency I use to book my international flights. Their prices to Europe are always below the market. I like that they have the possibility to work with the same agent every time, and he or she already knows your preferences and you don't need to spend time explaining what are your need. Now I have bought an exchangeable ticket for late September, hopefully no changes will be necessary as I really want to go on this trip!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disappointed loyal customer ”

Written on: 20/05/2020 by usairways5197 (1 review written)

I received email from ASAP offering flights to Africa,South Africa for $365 whenever I called they refused to sell me the round trip tickets with all kinds of excuses shame on them sad and disappointed customer… Read Full Review

Asaptickets's Response to usairways5197's Review

Written on: 20/05/2020

Dear customer, please contact our Customer support so we can investigate this issue. Thank you in advance!

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“Exceptional attention to detail”

Written on: 19/05/2020 by SRebuffi (1 review written)

This service is exceptional. Agent Ruby always guides me until the very last detail is covered. Now, with the Corona virus situation, she called me 4 weeks before the scheduled flight and offered to postpone it for a later date. Thank you for making me feel secure about my travel bookings. I almost feel like you are a family member to me… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“REFUND NIGHTMARE!”

Written on: 19/05/2020 by ASAPNoMoreAloha (1 review written)

We purchased 6 RT tickets to Europe from ASAP Tickets Our flight was canceled by United Airlines. There are also Government Travel Restriction prohibiting US citizens from entering our destination country. We asked ASAP for a FULL refund, but ASAP is charging what they claim are United Airline’s Penalty Fees and Recall Fees which amount to 60% of the value of each ticket (About $720 In fees/ ticket ).. This is absolutely WRONG. We have cited United.com website to show the airlines has a… Read Full Review

Asaptickets's Response to ASAPNoMoreAloha's Review

Written on: 19/05/2020

Dear Customer, thank you for sending us your travel details directly at "feedback" address. Your request is in progress. One of our representatives will contact you soon!

Reply to this comment

Asapnomorealoha's reply to Asaptickets's Comment

Written on: 03/06/2020

We are now being asked to pay an “administrative fee” per ticket for an airlines canceled flight. We continue to seek a refund without penalties and/ or fees.

Reply to this comment

Martinez38's Response to ASAPNoMoreAloha's Review

Written on: 20/05/2020

Interesting, I have the exact same problem, was your problem resolved? I also purchased trip insurance with no results.

Reply to this comment

Asapnomorealoha's reply to Martinez38's Comment

Written on: 21/05/2020

Unfortunately, the problem has not been resolved yet. The situation is just wrong.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
★★★★★

“Exceptional customer service”

Written on: 14/05/2020 by NadineAck (1 review written)

I would like to commend the service of ASAP Tickets travel agent Memphis. I have never worked with such a pleasant and hardworking person as him. He provides the best service and prices every time. He is a keeper! I would definitely recommend ASAP Tickets services and Memphis to anyone willing to book flight tickets at a cheaper rate… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I requested a refund because my flight was cancelled...”

Written on: 13/05/2020 by savvyRob (1 review written)

I requested a refund because my flight was cancelled due the covid-19 pandemic, on TWO occasions with different reps. Both reps told me that they were going to send the refund request to the airline and confirm to me by email that I should be getting my money back. One month and a half later, I just found out that NONE of the 2 reps I spoke to actually requested the refund to the airline even though I was promised that they sent it. I am left with no choice but dispute the charge with the… Read Full Review

Asaptickets's Response to savvyRob's Review

Written on: 18/05/2020

Dear Customer, We’re sorry to hear about your experience. We’d greatly appreciate the opportunity to make things right and waiting for your travel details.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“ASAP got us home”

Written on: 12/05/2020 by Middletonqd389 (1 review written)

I can't thank enough my agent Parker! ASAP Tickets got us home just a few days before the official lockdown. Me and my family almost got stranded abroad and it was our blessing that we were assisted by Parker. He found us the very last available seats when other companies told that all planes are overbooked. Everything was arranged fast and accurately. No less important is the fact that the price was affordable. Thank you so much again!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“REFUND”

Written on: 09/05/2020 by jubalde (1 review written)

TERRIBLE! Requested a refund for a ticket purchased (even t is cancelled due to COVID) since 1st week of April and still didn't get any status/or a response. Spoke with multiple agent and 1 agent told me that the refund will be between 10 to 20 days..waited, waited and called back after 20 days and guess what... refund is not processed yet. So I requested again...and now the agent told me that it will take 30 to 60 days to get it process. ZZZZZZ...I regret I used them. If I could go back the… Read Full Review

Asaptickets's Response to jubalde's Review

Written on: 12/05/2020

Dear Jubalde, we understand the importance of your issue. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations, but we will make sure to address your concerns as soon as possible. Please submit the Complaint Form on our site so we can proceed with an investigation.

Reply to this comment

Jubalde's reply to Asaptickets's Comment

Written on: 12/05/2020

Thank you for your reply.
I understand that the number or request are overwhelming. Ignoring and not acting my request the first time, and agents are not helping much to assure customers, that's frustrates me.

Send me the complaint form.

Reply to this comment

Asaptickets's reply to Jubalde's Comment

Written on: 02/07/2020

Hi, unfortunately, we are not able to provide the direct link here, but as an alternative, you can send us your Booking Confirmation number together with an associated email address at our "feedback" email address. Option #2: Go to ASAP Tickets dot com and proceed to Customer Service page -- there you will find an online Complaint Form. Please add the reference to your Review Centre review -- #14091653.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“Exceeded my expectations”

Written on: 07/05/2020 by Alexandrina44 (2 reviews written)

The travel agent totally exceeded my expectations. The planned flight date was approaching and ASAP agent called to offer to reschedule because of the virus restrictions. I am happy that we did it ahead of time and I had no hassle or worries about possible cancellation anymore. I am so excited about my upcoming trip and hope nothing will go wrong anymore. I would recommend ASAP Tickets service to family or other people who travel. Thank you for being so professional, I really appreciate it. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible customer service, No Refund”

Written on: 19/04/2020

ASAP TICKETS IS A COMPLETE DISAPPOINTMENT. Their website makes it seem like they have good reviews but they absolutely have HORRIBLE CUSTOMER SERVICE. All they care about is taking your money, and they WILL NOT RESPOND promptly or accurately to your questions once questions, concerns, flight cancellations arise. Our flight for April 20 was cancelled by the airline a month ago due to COVID19. Until now, my travel agent has not responded to my emails and has not returned any of my calls and voice… Read Full Review

Asaptickets's Comment

Written on: 21/04/2020

Thank you, we already have received your travel details on email. We are sorry, but due to the high volume of requests related to COVID-19, there are extended wait times across all Customer Service related issues. Please be patient, all customers will be assisted.

ASAP Tickets Team

Reply to this comment

Lpiscopo's Comment

Written on: 29/04/2020

I am in a similar situation with travel that was scheduled to Greece in several weeks. Am not receiving responses.
What is best way to receive timely assistance?

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 2 Comments
overview