ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.5 / 5
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Latest Reviews

★☆☆☆☆

“Buyer Beware”

Written on: 03/04/2020 by babsmat (1 review written)

I am writing since I can't get ASAP to respond in giving me a full refund for two flights cancelled by the airlines from MSP to Zagreb. They are coming back with wanting to take over $500. for flights cancelled by the airlines and not a single service was rendered. When I booked, Usher was paid for his work and I'm not requesting that back… Read Full Review

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★☆☆☆☆

“FERGUSON K is the worst agent to deal with”

Written on: 27/03/2020 by McNulty486 (1 review written)

Mr Ferguson sweat talk me to buy travel protection; and now I lost 2 baggage due to flight cancellation; and no one could help me with this claim. customer service department are running away from my calls; drop calls or no answer; and Mr Ferguson K refused to return my emails or calls. In terms of crisis, we need you to deliver as you promise but dodging responsibility and you call yourself a company is pathetic. you lost my future service, and my friends and family will not need you… Read Full Review

Asaptickets's Comment

Written on: 31/03/2020

Dear Customer, We’re sorry to hear about your experience. We’d greatly appreciate the opportunity to make things right, please contact our Customer Support representatives.

ASAP Tickets Team

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★★★★★

“Great company and Great people ”

Written on: 19/03/2020 by Snand (1 review written)

Great company and great customer care. I have excellent experience in finalizing my trip… Read Full Review

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★☆☆☆☆

“Their sales line is picking up within seconds but...”

Written on: 16/03/2020 by Anton489 (1 review written)

Their sales line is picking up within seconds but their customer service line for requesting refunds is not picking up. No one is responding. I have been calling for the past two days, as early as 4am in the morning and into 1am at night and no one picks up the call. It is a mysterious customer service line set-up to deflate from giving you back your refund with absolutely no one to manage it. Sales agent are referring you back to the customer service line. This is an attempt to frustrate… Read Full Review

Asaptickets's Comment

Written on: 18/03/2020

Dear customer, Sales and Customer Support are two separate departments. The processing time may be slower than usual due to the overwhelming number of cancellations, but we will make sure to address your concerns as soon as possible. Kindly send us your booking details at our website for an investigation or use the online form.

Kind regards,
ASAP Tickets Team

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★☆☆☆☆

“Worst Customer Service ”

Written on: 13/03/2020 by Jenkinswl21 (1 review written)

Our flights are cancelled for April and May due to Coronavirus. We tries calling several times to ask for refund since it is not safe to travel during this time. Our agent said he can't do anything about it. They are very helpful when it comes to buying your tickets and paying for them but then they leave you hanging when it comes to asking for your money back. They transferred me to different departments and no one was able to help me. This is very frustrating. We are very understandable of… Read Full Review

Asaptickets's Comment

Written on: 17/03/2020

Dear Customer, Be aware that processing time may be slower than usual due to the overwhelming number of cancellations, but we will make sure to address your concerns as soon as possible. Thank you for your patience and understanding. Kindly send us your booking details at our website for an investigation.

ASAP Tickets Team

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★★★★★

“Great job”

Written on: 12/03/2020 by Fernanda167 (1 review written)

Highly recommend ASAP to my friends. Great service. No wait time. Immediate response in mail and message… Read Full Review

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★★★★★

“good customer relations”

Written on: 11/03/2020 by benny341 (1 review written)

awesome on customer service. she did what she said she would do and provided us with the time in getting our priorities straight… Read Full Review

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★★★★★

“Exelente”

Written on: 10/03/2020 by JoeyCrowley (1 review written)

Gracias por el exelente servicio fuiste de gran ayuda me encantó… Read Full Review

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★★★★★

“Basti was so great in helping me get our desired...”

Written on: 07/03/2020 by Wade186 (1 review written)

Basti was so great in helping me get our desired schedule for our family's next trip to the Philippines and explained everything to me. So thankful for him. I would recommend him and ASAP to all my family and friends who are planning their next trip… Read Full Review

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★★★★★

“Perfect trip”

Written on: 06/03/2020 by Beretsos (1 review written)

The person I dealt with got me the perfect fligth, 16 hours flight to Thessaloniki (2 stops), early arrival at my destination, 1 -3 hours layovers and an incredible price for all this especification… Read Full Review

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★★★★★

“very helpful”

Written on: 05/03/2020 by Edenw272 (1 review written)

Thank you for all of your assistance in finding us the right person to help with our travel needs. Our agent LIBRA is absolutely amazing and makes booking travel pleasant again! Over the past months, she has helped me with multiple last minute, crazy flights and she does it all with a cheerful attitude, even when I know it is a lot of work for her. I truly feel like she has a vested interest in me, the team and our travelers. Thanks again for “hearing” us and helping us find a GREAT… Read Full Review

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★☆☆☆☆

“Fire on the Mountain.. Run Run Run!!!”

Written on: 05/03/2020 by folaS (1 review written)

These guys are e-rogues. Their customer service is a bunch who appears not to be in the location disclosed and cursed with fictitious names. I was persuaded out of $1,012 by the person I dealt with and his Supervisor. They had me wire money without booking any tickets and were proud to tell me I have lost my money regardless. They had me wait on a ticket that was not existing just to miss a life changing business deal in Brussels.I can't imagine why such a company like asap tickets is still… Read Full Review

Asaptickets's Response to folaS's Review

Written on: 06/03/2020

Thank you for the colourful review. If a payment has been received, it is not possible for it to "disappear" into thin air. It most likely has been used to issue an airline ticket, given the agency's main line of business. Please send us your booking details for a thorough investigation. Thank you.

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★★★★★

“Simply the best. Thanks.”

Written on: 04/03/2020 by Govind1971 (1 review written)

Thanks very much Anish for being so patient with us. It was wonderful experience. Thanks again for everything… Read Full Review

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★★★★★

“Excellent customer rep”

Written on: 04/03/2020 by Jandine (1 review written)

Customer rep was very pleasant, patient and knowledgeable throughout the entire transaction. He gave me various options to choose from regarding flights best suitable to my needs. I pray that he will keep his best attitude and good health so he can assist more customers for a very long time… Read Full Review

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★☆☆☆☆

“WHAT A WASTE OF TIME AND MONEY!!! ”

Written on: 03/03/2020 by glendasebasnogo (1 review written)

Booked tickets for 5 family members and less than a week before the flight they changed everything so we can't even fly together we spend days on the phone trying to get hold of them but they put us on hold multiple times and dropping our calls after over an hour of waiting, no one gets back to us, no call back no emails WORST CUSTOMER SERVICE! WHAT A WASTE OF MONEY! now we don't know what to do?! Don't do business with these people!!!… Read Full Review

Asaptickets's Response to glendasebasnogo's Review

Written on: 04/03/2020

Thank you for your feedback. Involuntary schedule changes occasionally happen, and while we fully understand your frustration, these are not something that the travel agency can predict, control, or be held responsible for. Please send us your details so we could escalate your request and provide a thorough response.

Sincerely,
ASAP Tickets Team

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★★★★☆

“Was ok”

Written on: 03/03/2020 by Orlandox25 (1 review written)

Very expensive but was ok otherwise… Read Full Review

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★★★★★

“Good”

Written on: 02/03/2020 by Andreastime (1 review written)

Excellent atention, I don't speak english. Romulo es el mejor en su trabajo ya que resuelve todos los problemas y tiene mucha paciencia… Read Full Review

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★★★★★

“Great customer customer service from John Loyd ”

Written on: 28/02/2020 by PierceChurchill473 (1 review written)

The agent was very knowledgeable of all flights and of his competitors prices and information. He took his time to price match and make sure to satisfy my flight needs. I will contact him on all my future travels… Read Full Review

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★★★★★

“Best service ever”

Written on: 25/02/2020 by MrMaple28 (1 review written)

I delt with travel agent blue he was so friendly and helpful and found me the best quote from any where ive looked truly best experience ever best chstomer service very friendly and extremely professional I recommend ASAP tickets to everyone who wants cheap prices great experiences and friendly and professional customer service I'll definitely use them again in the future for sure… Read Full Review

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★★★★★

“BEST CUSTOMER SERVICE!”

Written on: 25/02/2020 by RoryBurton (1 review written)

BEST CUSTOMER SERVICE! Travel Agent helpe me out a lot, didn't get tired nor annoyed of all my requests/inquiries even to small details of what I want to my flight plans. All of you are awesome and amazing with all you do! There should be 6-star rating option, because you deserve 6 star, even 7, hell make it 8!… Read Full Review

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